Latest Jobs at Uber

• The Uber for Business team is looking for a sharp, highly motivated individual to join our team! As a Growth Account Executive, you will be responsible for driving revenue growth and operational and commercial excellence with our existing customers between 500 and 5,000 employees. As a Growth Account Executive, you will work closely with current customers to understand their unique challenges and goals, acting as a consultative partner on the Uber for Business platform to demonstrate how Uber for Business can help them meet their objectives. You will own the relationship and growth strategy by identifying upsell and cross-sell opportunities, negotiating deals that are mutually beneficial, and getting commitment from senior decision-makers. You will succeed by partnering with our implementation team to launch new products, use cases, or expansions with the ultimate goal of growing revenue and driving product adoption. 
• This is a hybrid role - our team collaborates in-person in our office in Randburg 3 days/week. We encourage our employees to work from our office on additional days if they desire to do so

What you’ll do 

• Develop a comprehensive view of the client that includes their business priorities, competitive edge in the marketplace, industry trends, and key strategic partner relationships.
• Grow and retain a book of business and proactively identify expansion opportunities to drive growth across multiple lines of business, products, and services for customers to exceed revenue goals. (Increase adoption and usage of our current programs, expand to new offices or departments, or cross-sell new product offerings)
• Negotiate contract renewals, amendments, and expansions by collaborating with cross-functional teams and owning the discussion with the client.
• Build, enhance, and implement long-term client relationships and communication at the C-level, with executives, key decision-makers, and influencers. Ensure our partners have an exceptional experience with Uber for Business.
• Conduct monthly or quarterly business reviews to illustrate the adoption of our platform and drive the conversation towards opportunities to expand the partnership and spend with Uber.
• Continuously assess customers' evolving needs and align Uber for Business's value proposition

Basic qualifications 

• Min. 3 years of sales experience within a quota-carrying role as an Account Manager / Strategic Partnerships Manager with a focus on growing revenue within a book of business and/or as an Account Executive with end-to-end sales experience
• Experience selling in the Mid-Market space across the Nordics (500-5,000 employees)
• Demonstrated success in hitting sales quotas based on revenue growth
• Building and completing territory and account plans
• Strong English Proficiency
• Experience with tools such as Salesforce, ZoomInfo, Groove, LinkedIn Sales Navigator, Tableau, and Google Suite.
• Strong prioritization skills: able to manage time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.

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About the Role

• You will run Uber Mobility's day-to-day operations in South Africa. This is an execution-first, owner-operator role: you are accountable for how well the country delivers against the country strategy.
• Your focus is the operational surface area that sits around the supply function: scaling low-cost mobility products city by city, launching and running regional and smaller cities, building the local partnerships that unlock vehicle access and growth, implementing regulatory change operationally, running the country's operating performance cadence.You will lead a small in-country team, who own the driver funnel, supply performance, and driver programmes day-to-day. Your job is to set their priorities, unblock them, connect their work to the wider country plan, and hold the overall country number.
• South Africa is a complex, competitive and highly regulated mobility market spanning major metros and a long tail of regional cities. You will spend meaningful time in-market and on the road.

About the Team
You will be part of the SSA Mobility leadership team and work in close partnership with:

• Regional Operations, Strategy & Planning, and Marketplace teams
• Public Policy, Legal, Communications, Safety, and Risk
• Global and regional product, marketing, and support teams
• You will also interface directly with external partners including regulators, airports and venue operators, fleet and vehicle partners, and other ecosystem players critical to the success of Uber in South Africa.

What You'll Do

Country operational delivery

• Own the consolidated operational performance of South Africa, bringing city, product, and functional performance into a single country view.
• Run the country operating cadence: weekly and monthly business reviews, KPI tracking, issue logs, and action follow-through with named owners and deadlines.
• Report country operational performance, risks, and escalations to the SSA General Manager and regional leadership on a fixed rhythm.
• Identify cross-functional bottlenecks and mobilise the right people, partners, or regional support to clear them.
• Own local execution of regionally-defined initiatives end-to-end, and feed structured results back to regional teams.

Team leadership

• Manage and develop the in-country operations team
• Set priorities, targets, and operating standards for the team; run a regular performance and development cadence.
• Review and pressure-test your team's plans; reallocate resource and escalate where delivery is at risk.
• Represent your team's constraints and resourcing needs to regional leadership and cross-functional partners.

Low-cost mobility rollout

• Execute the rollout and scaling of low-cost and affordable mobility products across South Africa, following the product and market prioritisation set regionally.
• Deliver city-by-city launches end-to-end: operational setup, partner readiness, local activation, go-live, and post-launch stabilisation.
• Sequence launch plans with the Driver Operations lead so supply readiness lands ahead of demand generation.
• Track post-launch operational performance and run targeted local interventions where products underperform.
• Escalate to regional Marketplace, Product, and Finance teams where product configuration or unit economics need adjustment.

Regional and small city operations

• Execute the growth plan for South Africa's regional and smaller cities, running launches and scale-ups against the criteria and sequencing defined regionally.
• Own operational readiness for each city: local partner network, support presence, vendor coverage, compliance prerequisites, and go-live checklists.
• Run city-level performance reviews and close operational gaps across priority corridors.
• Maintain a practical, on-the-ground view of competitive and operational dynamics city by city, and share it with regional teams to inform planning.
• Adapt proven metro playbooks to smaller-city economics and standardise what works into repeatable local processes.

Local business development and partnerships

• Build and manage a pipeline of local commercial partnerships that unlock growth and vehicle access — OEMs and dealers, vehicle financing and insurance providers, large fleet and rental groups, local aggregators, corporates, and community and civic organisations.
• Source, structure, negotiate, and close local deals within regionally-approved commercial frameworks, and drive them through to implementation.
• Hand signed partnerships to the Driver Operations lead for day-to-day operational delivery, and own partner governance: commercial terms, review cadence, renewal, and escalation.
• Support regional Business Development and Strategic Partnerships teams on larger enterprise or mobility-as-a-service opportunities, leading in-country execution.

Regulatory and compliance readiness (with Policy and Legal)

• Own country-level operational readiness for new and changing regulation: assess operational impact, build the implementation plan, assign owners, and track it to completion.
• Ensure compliance requirements are embedded in local processes, vendor contracts, and partner agreements.
• Work with the Driver Operations lead, who owns driver- and vehicle-facing compliance execution, and with Policy and Legal on engagement with national, provincial, and municipal authorities.

Cross-functional coordination and representation

• Coordinate with Policy, Communications, Marketing, Community Operations, Safety, and Support to deliver against agreed South Africa priorities.
• Maintain the South Africa stakeholder map and keep communication rhythms running with each internal and external group.
• Represent Uber operations locally with partners, city stakeholders, and industry bodies as directed by the SSA General Manager and Policy.
• Build a culture of ownership, speed, and data-driven decision-making across your team and the vendors supporting South Africa.

What You'll Need:

• 6+ years of experience in operations, general management, consulting, program management, or another execution-heavy, data-driven field.
• Bachelor’s or Master’s degree in Engineering, Mathematics, Finance, Economics, or a related quantitative field.
• Demonstrated fluency with data and analytics, including:
• Advanced Excel/Sheets capabilities (for example, complex formulas, dashboards, scenario modeling).
• Experience working with large datasets to derive insights and convert them into clear, actionable recommendations.
• Strong data-driven decision-making and commercial judgment; able to connect analysis to real business and operational outcomes.
• Proven problem-solving track record, including breaking down ambiguous problems, structuring hypotheses, prioritising initiatives, and partnering with regional teams to remove growth blockers.
• Experience leading complex, cross-functional projects end-to-end, from problem definition and business casing to implementation and scaling.
• Experience in financial modeling, forecasting
• Strong stakeholder management and communication skills, including experience working with senior leaders and cross-functional partners.

Preferred Qualifications

• Extensive experience in operations or strategy roles within high‑growth, matrixed organizations 
• Experience working across multiple product verticals
• Strong executive communication skills – able to synthesize complex insights into concise, action‑oriented recommendations.
• Familiarity with marketplace dynamics  

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About the role and team

• Working as a Customer Success Manager at Uber means moving beyond the polished surface of account management to solve the messy, high-stakes operational realities our largest partners face every day. You will be the bridge between our digital platform and the physical storefronts of our most important enterprise partners, ensuring that Uber remains their preferred delivery engine through relentless analytical rigor and hands-on problem solving.
• The pace is intense and the environment is frequently ambiguous, requiring a mindset that thrives when there is no established playbook. This role is for those who take extreme ownership of partner outcomes, possess the grit to navigate internal friction, and are energized by the challenge of turning complex data into real-world marketplace reliability. If you prefer a predictable, transactional routine over the rewarding but demanding work of scaling global partnerships, this may not be the right fit for you.

What you’ll do

• Build and grow long-term partnerships by deeply understanding what matters most to our enterprise customers, moving beyond simple product support to deliver tangible business value.
• Navigate internal complexity and cross-functional tension to advocate for product enhancements and unblock operational bottlenecks for your partners.
• Solve messy, high-impact problems using data-driven insights to identify patterns that impact experience at scale.
• Adapt your strategy based on shifting market dynamics and imperfect information to ensure partners see consistent ROI and platform reliability.
• Champion operational excellence by identifying and reducing "operational debt" while maintaining a high quality bar for your portfolio.
• Lead cross-functional collaborations with operations, product, and legal teams to shape and deliver solutions that scale.

Basic Qualifications

• 3+ years of client-facing experience in account management, customer success, or consulting.
• Proficiency in data analysis and using Excel to drive business judgment and decision-making.
• Experience managing stakeholders across diverse business functions and levels.
• Bachelor’s degree or equivalent practical experience.
• Experience creating detailed execution plans for large-scale projects.

Preferred Qualifications

• Proficiency in SQL to independently extract insights from large-scale datasets.
• Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
• Experience in the technology or food delivery industry managing high-pressure projects.
• Proven ability to influence without authority and navigate complex interpersonal dynamics.