Latest Jobs at Visa

Job Summary

• The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.
• This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
• All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
• Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
• Stay current with the latest payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word).
• Experience in representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization.
• Experience in communicating complex technical terms and/or processes in business language tailored to client.
• Experience in building client relationships and creating trust-based relations.
• Experience in success planning and building measurable action plans to help clients achieve their business goals.
• Experience in client engagement and communicating clearly and effectively with clients.
• Experience in prioritizing and multi-tasking under deadlines.
• Experience in monitoring client health and liaising with specialist teams as needed.
• Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments).

Preferred Qualifications:

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Experience in becoming customer centric by listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience in proactiveness by thinking ahead and taking action.
• Experience in critical thinking by taking ownership over problems and finding creative solutions to complex problems.
• Experience in supporting development of client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
   

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Job Summary

• The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership, and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
• This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
• This role serves as a functional specialist, located in [INSERT REGION/MARKET] and reporting to [INSERT DIRECT LEADER’S TITLE. INCLUDE 1-2 SENTENCES AS FURTHER DESCRIPTION OF YOUR SPECIFIC TEAM].
• All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
• Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
• Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
• Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
• Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Lead periodic operational reviews with clients and Visa stakeholders.
• Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
• Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
• Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience
• This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience in communicating complex technical terms and/or processes in business language tailored to client.
• Experience in achieving results as part of an effective team across countries and time zones.
• Experience in effectively prioritizing and multi-tasking under deadlines.
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans.
• Experience in payment industry trends, threats, competitors, and regulatory environments.
• Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
• Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking.

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
• Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
• Experience in communicating clearly and effectively with clients.
• Experience in thinking ahead and taking action.
• Experience in taking ownership over problems and finding creative solutions to complex problems.

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Position Summary

• We are seeking an experienced and strategic Director, Specialized Sales, Issuing Solutions & Pismo to lead the growth, commercialization, and market adoption of Visa's Issuing Solutions portfolio and Pismo platform across the Southern & Eastern Africa (SEA).
• Based in Johannesburg, this leadership role is responsible for driving regional sales strategy, pipeline development, and revenue growth by partnering with issuers, banks, digital banks, fintechs, and other financial institutions across SEA. The successful candidate will bring deep expertise in issuer processing, digital banking, payments, and financial technology, combined with a proven track record of leading complex enterprise sales engagements and influencing executive stakeholders.
• As part of the broader Specialized Sales organization, the Director will work closely with market leadership, product teams, account executives, and Pismo specialists to accelerate issuer modernization, digital transformation, and long-term client value creation across the region.

Key Responsibilities:

Regional Strategy and Commercial Leadership:

• Develop and execute regional growth strategies for Visa Issuing Solutions and Pismo, aligned with business priorities and revenue objectives.
• Drive pipeline creation, bookings, and revenue growth across SEA markets and priority client segments.
• Identify emerging opportunities and market trends to accelerate adoption of issuer processing, digital banking, and modernization solutions.
• Serve as the regional subject matter expert for Issuing Solutions and Pismo, influencing strategic priorities and go-to-market approaches.
• Partner with Cluster Managing Directors, Country Managers, and Sales Leaders to develop market-specific growth plans and commercialization strategies.

Executive Client Engagement:

• Establish and maintain senior executive relationships with key decision-makers, including CEOs, CIOs, CTOs, Heads of Payments, Heads of Cards, and Digital Banking leaders.
• Lead complex, high-value sales engagements and negotiations with strategic clients.
• Position Visa and Pismo as trusted partners in clients' modernization, transformation, and growth agendas.
• Deliver compelling business cases that articulate business outcomes, operational efficiencies, technology modernization benefits, and commercial value.

Issuing Solutions & Pismo Commercialization:

• Lead commercialization efforts for Visa Issuing Solutions, issuer processing capabilities, and Pismo's cloud-native banking and processing platform.
• Drive client adoption of next-generation issuer processing, card issuing, digital banking, and core modernization capabilities.
• Partner with product and solution teams to develop tailored client value propositions and solution strategies.
• Support strategic accounts throughout the sales lifecycle, from opportunity identification through contract execution and commercialization.
• Build and maintain a strong pipeline of modernization opportunities across traditional banks, digital banks, fintechs, and emerging financial institutions.

Market Expertise and Thought Leadership:

• Maintain deep expertise in issuer processing, card issuing, digital banking, payment technologies, cloud-native platforms, real-time payments, open banking, fintech innovation, and regulatory developments across the SEA region.
• Act as a trusted advisor to clients and internal stakeholders on industry trends, competitive dynamics, and transformation opportunities.
• Represent Visa and Pismo in industry forums, client events, and strategic market discussions.
• Provide market intelligence and client insights to influence product strategy and investment priorities.

Cross-Functional Leadership:

• Collaborate with Sales, Product, Technology, Finance, Client Services, Marketing, Strategy, and Pismo teams to drive integrated client solutions.
• Influence product roadmaps and market strategies through client feedback and competitive intelligence.
• Support development of sales enablement materials, commercialization plans, thought leadership content, and marketing initiatives.
• Promote best practices and share expertise across the regional and global specialized sales organizations.

Sales Excellence and Governance:

• Ensure accurate forecasting, pipeline management, and opportunity reporting through Microsoft Dynamics and established sales management processes.
• Provide regular business updates, market insights, and growth recommendations to regional and global leadership.
• Drive sales discipline, operational excellence, and compliance with Visa governance standards.

Essential Functions:

• Own and deliver Issuing Solutions and Pismo revenue, bookings, and pipeline objectives across Southern & Eastern Africa.
• Lead acquisition of new clients and expansion of existing strategic relationships.
• Identify and quantify market opportunities and develop commercialization plans to capture growth.
• Translate complex client challenges into scalable Visa and Pismo solutions.
• Structure and negotiate strategic enterprise agreements with financial institutions, fintechs, processors, and ecosystem partners.
• Drive executive alignment across client and Visa stakeholders to achieve successful commercial outcomes.
• Champion Visa's value-based sales methodology and client success framework.
• Contribute to broader regional growth strategies and long-term business planning.
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10+ years of relevant experience in payments, financial services, banking technology, fintech, issuer processing, or enterprise technology sales.
• Bachelor's Degree or equivalent professional experience.
• Proven track record of achieving significant revenue growth through strategic enterprise sales and client relationship management.
• Experience engaging and influencing senior executives and C-level decision-makers.
• Experience managing complex sales opportunities across multiple markets within Africa.

Preferred Qualifications:

• Extensive experience selling payment solutions, issuer processing platforms, banking technology, core banking solutions, SaaS platforms, or digital transformation services.
• Strong knowledge of issuer processing, card issuing, digital banking, cloud-native technology, and financial services infrastructure.
• Deep understanding of the Southern & Eastern Africa payments and banking ecosystem.
• Demonstrated success leading large, complex, multi-stakeholder sales engagements and commercial negotiations.
• Strong commercial acumen with the ability to build and articulate executive-level business cases.
• Excellent leadership, communication, presentation, and relationship management skills.
• Ability to influence across highly matrixed organizations and drive alignment among diverse stakeholders.
• Strong analytical and strategic thinking capabilities.
• Experience managing regional portfolios and contributing to market growth strategies.
• Ability to travel across the SEA region and engage effectively with diverse client and stakeholder groups.

Preferred Expertise:

• Issuer Processing
• Pismo Platform Solutions
• Core Banking Modernization
• Card Issuing
• Digital Banking
• Payments Technology
• Fintech Partnerships
• Banking SaaS Platforms
• Real-Time Payments
• Open Banking
• Specialized Sales
• Value-Added Services Commercialization

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Job Summary

• Visa is seeking a highly motivated and results-oriented Risk & Identity Solutions (RaIS) Growth Marketing Manager to lead demand generation, market education, and client engagement programs across the Central and Eastern Europe, Middle East, and Africa (CEMEA) region.
• Reporting to the Director, VAS Growth Marketing, this role is responsible for developing and executing integrated marketing programs that drive awareness, demand, pipeline growth, and revenue contribution for Visa's Risk & Identity Solutions portfolio, including fraud prevention, cybersecurity, authentication, identity, and risk management capabilities.
• The successful candidate will collaborate closely with regional Product, Sales, GTM, and Global Marketing teams to deliver impactful campaigns, thought leadership initiatives, events, and sales enablement programs that accelerate customer acquisition, cross-sell, and upsell opportunities across financial institutions, fintechs, acquirers, merchants, and ecosystem partners.

Key Responsibilities:

Growth Marketing Strategy & Execution:

• Adapt and execute regional growth marketing programs for Visa Risk & Identity Solutions aligned to business priorities, revenue goals, and market opportunities across CEMEA.
• Develop integrated marketing plans and customer journeys that drive awareness, engagement, demand generation, and pipeline acceleration.
• Build and execute multi-channel campaigns leveraging digital marketing, webinars, content syndication, paid media, account-based marketing (ABM), executive engagement, and thought leadership.
• Partner with Product Marketing and regional stakeholders to localize global campaigns and ensure relevance to local market needs and customer priorities.

Demand Generation & Pipeline Growth:

• Create and execute demand generation programs that contribute measurable pipeline and revenue outcomes.
• Partner with Sales and GTM teams to identify priority accounts, industries, and growth opportunities.
• Drive marketing-sourced and marketing-influenced pipeline through targeted customer acquisition, upsell, and cross-sell initiatives.
• Monitor campaign performance and optimize investments based on business impact, conversion metrics, and ROI.

Content Strategy & Sales Enablement:

• Localize and adapt marketing content, messaging, case studies, whitepapers, customer stories, and sales assets for regional audiences.
• Develop market-specific materials that support client conversations and sales engagement.
• Collaborate with product experts and external agencies to create compelling thought leadership and educational content that positions Visa as a trusted partner in risk management and identity solutions.
• Enable regional sales teams with customer-facing assets, competitive insights, presentations, and campaign toolkits.

Events & Executive Engagement:

• Lead alignment and execution of Visa-hosted and third-party events, including industry conferences, executive roundtables, customer workshops, and webinars.
• Manage pre-event planning, audience acquisition, onsite activation, and post-event follow-up to maximize customer engagement and pipeline conversion.
• Partner with sales teams to create targeted executive engagement programs for strategic customer accounts.

Cross-Functional Leadership:

• Collaborate closely with regional Sales, Product, GTM, Communications, and Global Marketing teams to ensure alignment on business priorities and campaign execution.
• Act as the regional marketing point of contact for Risk & Identity Solutions initiatives.
• Manage relationships with agencies, vendors, and partners to deliver programs efficiently and effectively.

Measurement & Optimization:

• Establish KPIs and performance dashboards to track program success.
• Analyze campaign effectiveness, pipeline contribution, engagement metrics, and ROI.
• Share insights, learnings, and best practices with regional and global stakeholders.
• Use data-driven decision making to continuously improve performance and business outcomes.
• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager

Qualifications

• Relevant marketing or similar Bachelor Degree
• 6+ years of progressively responsible experience in B2B marketing or communications, preferably within Financial Services, Payments, or Technology sectors.
• Proven ability to engage, influence, and partner with senior business leaders and cross-functional teams.
• Strong understanding of the financial services audience, including banks, issuers, processors, fintechs, and risk management stakeholders.
• Executive presence with outstanding written and verbal communication skills with ability to present and influence at all levels.
• Highly collaborative, energetic, and solutions-oriented, adds value to team and organizational culture.
• Strong organizational, analytical, and problem-solving skills, data-driven with a focus on measurable business outcomes.
• Culturally aware, with experience working across global and regional teams.

Preferred Qualifications:

• Experience marketing fraud, cybersecurity, authentication, identity, risk management, or financial technology or technology solutions.
• Deep experience in marketing strategy, go-to-market planning, demand generation, and launching new products and solutions.