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Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies.
Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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Role Purpose/Business Unit:
- To oversee and manage the sales teams and collaborates with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc
Your responsibilities will include:
Sales Management
- Manage, monitor and review sales targets (responsible for the overall sales number)
- Contribute to sales targets setting for the respective sales team in line with overall sales target.
- Operationalise the sales plan so as to meet the sales targets.
- Provide account data to the manager for developing a sales plan and monitoring its implementation
- Leadership of virtual account teams to meet targets for profitability and revenue.
- Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
- Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
- Ensure operational Service delivery of all service touchpoints through the management and mentorship of the sales team.
- Identify potential new opportunities through analysis of business intelligence reports
- Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
- Provide leadership, guidance and motivation to the sales team
- Direct lead generation initiatives to support new business acquisition via the sales team.
- Represent Vodacom at client negotiations
- Provide input to the Product teams for pricing and product development
- Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
Stakeholder Management
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
- Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
Delivering through People:
- Oversee the activities of the team to ensure effective delivery of business outcomes.
- Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
- Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
- Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
- Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
- When required, initiate disciplinary processes for team members calling on support from HR when required
- Resolve grievances raised by team members and escalate only if required
- Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
- B Degree/Equivalent
- A Post Graduate Degree advantageous
- A minimum of 7+ years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- 3+ years management experience
Technical Competencies
- Strategic mind set and out of box thinking
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Robust understanding of account P&L
- Experience working in multinational matrix organisation
- Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
- Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses.
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
Closing date for Applications: 1 July 2025.
go to method of application »
Role Purpose/Business Unit:
- To oversee and manage the sales teams and collaborates with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc
Your responsibilities will include:
Sales Management
- Manage, monitor and review sales targets (responsible for the overall sales number)
- Contribute to sales targets setting for the respective sales team in line with overall sales target.
- Operationalise the sales plan so as to meet the sales targets.
- Provide account data to the manager for developing a sales plan and monitoring its implementation
- Leadership of virtual account teams to meet targets for profitability and revenue.
- Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
- Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
- Ensure operational Service delivery of all service touchpoints through the management and mentorship of the sales team.
- Identify potential new opportunities through analysis of business intelligence reports
- Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
- Provide leadership, guidance and motivation to the sales team
- Direct lead generation initiatives to support new business acquisition via the sales team.
- Represent Vodacom at client negotiations
- Provide input to the Product teams for pricing and product development
- Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
Stakeholder Management
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
- Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
Delivering through People:
- Oversee the activities of the team to ensure effective delivery of business outcomes.
- Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
- Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
- Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
- Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
- When required, initiate disciplinary processes for team members calling on support from HR when required
- Resolve grievances raised by team members and escalate only if required
- Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
- B Degree/Equivalent
- A Post Graduate Degree advantageous
- A minimum of 7+ years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- 3+ years management experience
Technical Competencies
- Strategic mind set and out of box thinking
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Robust understanding of account P&L
- Experience working in multinational matrix organisation
- Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
- Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses.
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
Closing date for Applications: 1 July 2025.
go to method of application »
Role Purpose/Business Unit:
- To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.
Your responsibilities will include:
Sales & Stakeholder Management
- Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
- Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
- Acquire a thorough understanding of key customer needs and requirements.
- Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
- Retaining and growing business by identifying major new sales opportunities
- Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
- Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
- Ensuring effective service delivery and customer satisfaction
- Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
- Prepare an Account Plan which is shared with both internal and external stakeholders
- Ensure there is Complex Sales road map for each relevant opportunity
- Own escalated customer complaints for the channel from a service perspective.
- Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
- To support finance in recovering overdue and non-payment by clients.
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
The ideal candidate for this role will have:
- Degree/Equivalent
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
Technical Competencies
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
Closing date for Applications: 1 July 2025.
go to method of application »
Role Purpose/Business Unit:
- To ensure continuous availability and optimal performance of mission-critical IT systems and services
- The role of the Senior Specialist: Databases is to be accountable for high level Design, Development, Implementation and Operational Support of Relational Database Management Systems (RDBMS) within the Business Systems Service Delivery (BSSD) business unit.
- The role will focus on ensuring quality delivery of solutions across all Database Systems with respect to design, integration, performance, processes, and controls.
- The role holder will interact with the Infrastructure Operations teams, Application DEV/OPS teams, and Delivery vendors to ensure Optimal and Maximum Availability solutions are implemented, and incidents/problems are resolved within SLA.
- Act as link between Database
- Specialists Level 2, Application Maintenance Level 3 and Development vendors levels 3 and 4.
- Drive incidents till service restoration and resolution.
Your responsibilities will include:
Specific focus on Database Management Systems:
- Design, build, and maintain database infrastructure and solutions
- Evaluate database technologies, products and Features
- Perform database tuning and performance monitoring
- Work as part of a team and provide 24x7 support when required
- Perform High Level Technical trouble shooting and give consultation to development teams
- Interface with Database Vendors for technical support
- The role holder is accountable for ensuring Maximum Available and Optimally configured Database Solutions that meets customer expectations within agreed service levels.
- Accountable to provide technical leadership to Database Specialists team members.
- Manage quality of highly technical solution and numerous complex integrations ensuring end to end transaction performance and availability is uncompromised.
- Act as link between internal and external IT suppliers, Application Operations, Project and Infrastructure Operation teams, delivering technical and operational services.
- Accountable to Maintain, improve and document existing databases and applications
The ideal candidate for this role will have:
- Matric / Grade 12 is essential
- 3-year relevant IT Degree/Diploma essential
- 5+ years of Oracle Database support experience is essential
Core competencies, knowledge and experience:
- In-depth Knowledge of Database Design, Backup & Recovery technologies, Configuration, Administration principles, Storage Area Network (SAN) Technologies and
- IT Infrastructure Best Practices
- Extensive Knowledge of Relational Database Management Systems (RDBMS) concepts and Internals – specifically on latest versions of Oracle Databases
- A sound knowledge of system, database and performance troubleshooting and tuning
- Advanced Skills in Structured Query Language (SQL) script writing/programming
- Advanced Skills and Knowledge of AIX and LINUX Operating Systems
- Advanced Skills and Knowledge of Oracle Recovery Manager (RMAN), Database Security, RAC, Dataguard Replication and Vulnerability patching
- Understanding of ITIL service Management: theory and implementation
- Understanding and work experience of Cloud Technologies - AWS & Oracle Cloud Infrastructure (OCI)
- Skills; Analytical, Problem solving, Leadership, Communication (verbal and written); co-ordination; interpersonal skills and Decision Making.
Closing date for Applications: 2 July 2025.
go to method of application »
Role Purpose/Business Unit:
- To actively facilitate & lead business operation functions for operational business services for both our fixed & CBU customer base, adhering to ITIL best practices.
- The role will also assist with governance.
Your responsibilities will include:
Service Management: General
- Deliver high quality business services through stakeholder management which would include the creation of reports and feedback to executive & line management stakeholders. Process improvement facilitation & incident management – monitor, track & closure
- Service Management: Customer Experience, Service Quality and Performance
- Deliver a high-quality customer experience through operational processes, maintaining business services in line with the various governance policies and procedures incl. incident management resolution, trend analysis and reporting)
- Service Management: Risk and Control
- Deliver a high-quality customer experience by identifying, documenting and facilitating risks, be it cybersecurity, privacy, billing-related, incident-related. This should be done with a view of simplifying and automating where required.
- The role would require rotational standby
The ideal candidate for this role will have:
- Matric is essential
- Relevant certifications/diploma/3 yr degree is advantageous.
- 3 - 5 years’ experience in an IT Operations environment is essential.
- Experience with automation and reporting is highly desirable
- CRM, CBU, Fixed, FTTx, Billing Assurance & GSM related experience is highly desirable
- ITIL Service Management Foundation is essential
Job knowledge:
- Group facilitation sessions
- CRM & Provisioning
- ITIL Service Management Framework
- Service Operations
- Service Transition
- Data Modelling
Skills:
- Problem solving skills are essential
- Decision making skills are essential
- Analytical skills are essential
- Computer Applications (MS Office, Excel) is essential
- Interpersonal skills are essential
- Presentation skills are essential
- Facilitation skills are essential
- Understanding of ITIL
Closing date for Applications: 2 July 2025.
go to method of application »
Role Purpose/Business Unit:
- The role is employable in corporate security ops.
- In an environment where analysing cases highlighted either by the fraud control system or other data points as potential fraud and prevent/ stop fraud from causing financial/ reputation damage to Vodacom SA.
- Should be willing to work standby, including night standby.
- This role requires good persuasive skills to get the required feedback on escalated cases Desktop analysis, read call records and establish interlinkages.
Your responsibilities will include:
- To manage the system effectively and efficiently with competency so that all flaws and irregularities are curtailed.
- Follow procedures to prevent and detect potential economic losses.
- To analyse data to identify fraud and recommend preventative measures - open fraud dockets when necessary.
- To maintain relations with internal and external sources with a view to sharing fraud intelligence.
- To react proactively to internal and external stakeholders.
Core competencies, knowledge, and experience:
- Online shop knowledge
- Fraud management knowledge
- Professional ethics
- Awareness of legislation
- Communication
- Presentation
- Interpersonal skills
- Assertive
- Maintain confidentiality
- Integrity
- Team player and ability to work independently
- Analytical
- Investigative skills
- Planning and organising
- Writing and reporting skills
The ideal candidate for this role will have:
- Matric or NQF4 (essential)
- Graduate in technology stream (desired)
- 2 – 4 years of experience in telecoms industry, should have worked on fraud management system, good knowledge of billing system (desired)
Closing date for Applications: 8 July 2025.
go to method of application »
Role Purpose/Business Unit:
- Conduct risk assessments reviews of new products and services launched by Vodacom to ensure that all critical and high new business risks have been identified and mitigated by business before any product, service, promotion or campaign is launched with Vodacom.
- To perform risk reviews using a consistent methodology on products, services, promotions and campaign for Vodacom and Vodacom Business.
- To liaise with other Vodacom departments and Subject Matter Experts (SME) to ensure risk are identified and mitigation controls are implemented by business.
- To assist in the development and implementation of the new business risk management strategy that aligns and supports the organisations strategy.
- To assist in the creation frameworks, toolkits & position papers with regards to risk management for the organisation.
- To effectively pursue improvement opportunities while ensuring consistency across multiple functional areas.
- To support, conduct and manage initiatives aimed at promoting risk maturity within the Vodacom Group of Companies
- To manage strategic projects within the function to ensure successful execution and delivery of projects
- To provide a support role to principal specialist on updating appropriate risk exposure standards, guidelines and maintain the toolkit and risk database for products and services.
- To perform research in the field of risk management and maintain expert knowledge within the field on current legislative, risks, technology and industry best practice.
- To provide regular report and assurance to oversight bodies with regards to the effectiveness of the risk management program
- To support the Vodacom Group of companies and the Enterprise risk management team in management of risks
- To conduct periodic research in the field of risk management and its related disciplines in order to identify emerging risks and new trends in the environment
Your responsibilities will include:
- To conduct risk assessment reviews of new products and services launched Vodacom to ensure that relevant risks are considered during the development of new products.
- To assist in managing and updating appropriate risk exposure standards, guidelines and maintain the toolkit and risk database for products and services.
- To ensure that risks, controls and vulnerabilities are clearly recorded, mitigated and communicated throughout the product life cycle.
- To participate during the product development life cycle to influence decisions and develop robust solutions
Core competencies, knowledge, and experience:
- Risk Management – Enterprise Risk Management
- Products and Services within the technology and communications industry
- Minimum of 5 years business experience
- Telecommunications exposure will be an advantage.
- Critical thinking and analytical skills – to identify and evaluate risks
- Project management skills to execute maturity projects
- Communication skills to engage with various stakeholders
- Report writing and presentation skills, MS excel
The ideal candidate for this role will have:
- 3-year university degree or diploma (preferred) in the disciplines within Risk Management/ Governance (Risk Audit, Compliance), Product management/ ICT
- Understanding of governance frameworks
Closing date for Applications: 8 July 2025.
Method of Application
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