Latest Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To analyse network performance, do site planning and optimisation

Your responsibilities will include:

• Conduct all site planning and optimisation
• Ensure optimal performance on network quality by monitoring the network statistics through the relevant tools and implementing determined corrective action
• Pro-actively analyse and recommend capacity dimensioning requirements on all network elements
• Pro-actively analyse and verify in-depth network problems by performing relevant traces 
• Investigate and rectify all network failures received from regular drive testing routes by outsourcing companys (e.g. ATIO & P3)
• Conduct cluster optimisation of existing network

The ideal candidate for this role will have:

• 3 years National Diploma or Degree in Electrical (light current) or Electronic Engineering or a SAQA accredited equivalent
• Telecommunications (GSM & UTRAN) courses essential    
• Minimum of 3 years relevant GSM experience (inclusive of 2 years UMTS experience) is essential

Core competencies, knowledge and experience:

• Computer applications (e.g. MS Office & MAPINFOR)    
• Analysis tool (e.g. Netstats, Actix)    
• GSM Knowledge    UMTS (W-CDMA) knowledge   LTE Knowledge 5G Knowledge
• NSS Radio Commander    
• Network components    
• Statistical tools    
• Current Vendor UTRAN equipment
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 September 2025. 

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Role Purpose/Business Unit:

• Applications Development & Support Specialist is to be responsible to ensure an optimised and efficient Enterprise Business services environment that operates within agreed service levels.
• The role will focus on ensuring quality delivery of new solutions within this environment with respect to system solutions, system integration, processes and controls as well as interacting with the business to ensure successful delivery of service requirements within agreed business service levels.
• To manage the development and support of enterprise business systems, ensuring efficient and effective delivery of IT services in an agile environment.
• The role focuses on enhancing system performance through innovation and continuous improvement.
• Ensure that technical solutions are compliant to all documented Vodacom policies, with specific focus on Cyber Security and business continuity, on a day-to-day basis, in accordance with the adopted Vodacom standards (e.g., AGILE, ISO, SOX, POPIA etc.). 

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct
• incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed. Maintain, re-evaluate, optimise or automate existing business billing processes.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented. Document and educate relevant teams to ensure process alignment
• To plan and optimize change controls because of system/application upgrades and configuration changes, adhering to Change Control procedures.
• The role would require rotational standby

The ideal candidate for this role will have:

• Matric is essential
• A relevant 3-year Degree or Diploma in IT is essential.
• 3-5 years’ experience in an IT Operations environment is essential. 
• ITIL Service Management Foundation is essential

Job knowledge:

• Experience supporting Enterprise IT Systems. CRM & Provisioning 
• ITIL Service Management Framework 
• Service Operations
• Service Transition 
• Data Analytics and Modelling
• Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimization techniques.
• In-depth understanding of application stacks, databases, and middleware technologies, including expertise in cloud platforms, specifically AWS and OpenShift
• Agile mindset and the ability to collaborate within cross-functional teams.
• Excellent problem-solving skills and the capability to address intricate technical challenges.
• AI/GenAI knowledge 

Skills:

• Problem solving skills are essential
• Decision making skills are essential
• Analytical skills are essential
• AI/Gen AI Fundamentals 
• Interpersonal skills are essential
• Presentation skills are essential
• Understanding of ITIL
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 October 2025. 

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Role Purpose/Business Unit:

• Ensure the quality assurance of Vodacom’s network is maintained at all times. To Analyse and improve Radio/Transmission Network Performance.

Your responsibilities will include:

• Analysed performance statistics – 2G & 3G & 4G & MPLS and Microwave networks to isolate quality issues & to meet company targets
• Monitoring of end-to-end network utilisation. Initiate upgrade projects based on existing utilisation and growth forecasting. This should include BSC / RNC, network interfaces, transmission and signalling links.
• Issue Job Orders to implement above
• Generate actions and tasks to improve/rectify performance of Network Elements based on performance alarms, OMC based key indicators and drive test logs. Systems to be conversant with includes Sonar, Touchpoint, M2000, PRS, Vantage, Actix, Mapinfo, SIAE NMS, Tellabs/Coriant INM. Provided Network Quality support to Regional County Staff
• Liaison with regional Project Management, Regional Transmission, County Staff, External contractors, ANE as well as customer related liaison.
• To pro-actively draw up mini projects which focus on Network Quality and assist towards improving overall network health.
• To attend weekly NQ meetings and address NQ issues for the region.
• To do performance reporting on special projects.
• Do routine audits and consistency checks on regional BSS/RAN/MPLS configuration databases and take action to rectify inconsistencies
• Reporting – Routine & Ad hoc To compile reports for routine, ad-hoc and investigative purposes

The ideal candidate for this role will have:

• Relevant 3 Year Degree or Diploma in Electrical (light current) or Electronic Engineering or a SAQA accredited equivalent – essential
• A minimum of 3 - 5 years telecommunications experience within a RAN / UTRAN Network Quality environment is essential
• RF and Radio Engineering – Parameter Fundamentals.
• Telecommunications (GSM & UTRAN) courses essential
• Valid Drivers Licence Code EB (essential)
• GSM/RAN/LTE/MPLS network Basics Fundamentals 
• Telecommunications 
• In-depth exposure to Huawei/Nokia UTRAN architecture 
• Basic Core Network architecture / fundamentals 
• Basicsic Transmission Fundaments – TDMA & IP. 
• Programming – scripting 
• Organisational structures
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 September 2025. 

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Role Purpose/Business Unit:

• Vodacom, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >55 million active customers financial services, enterprise, merchant and retail solutions.
• We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
• The Vodacom Group Insurance Centre of Excellence Team works with the leadership across our the 7 OpCos to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities.
• Your role will be to provide strategic leadership, industry expertise and portfolio management to create insurance products in a telecommunication environment. You will develop, coordinate, and implement roadmap for bringing innovative and efficient insurance solutions and will provide highly specialized expertise working with markets across the Vodacom and Safaricom footprint in Africa.
• In addition,  you will manage and coordinate key stakeholders to define the regulatory requirements, product capabilities, roadmap, and Go-To-Market needed for the insurance products to be deliver with a differentiated customer experience. You will also be required to engage technology providers and third-party experts to inform the strategy and roadmaps to meet/exceed the objectives and desired results.
• You will bring a wealth of insurance experience to enhance the creation and development cutting-edge insurance products. This role is pivotal in bridging the gap between telco capabilities and the insurance opportunities that exist, ensuring that the 7 markets implement the most efficient and effective products tailored to their unique markets.

Your responsibilities will include:

• Champion Insurance Management Product Strategy & Execution:
• Own the vision for the insurance portfolio
• Build business cases for different insurance products.
• Drive the Insurance roadmap incorporating industry and customer research to create transformative product offerings.
• Be a customer advocate; ensure the voice of customers across different segments is central to new product development.
• Evaluate different vendor capabilities and help specify product design features.
• Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.

Spearhead Partnerships to Drive Innovation:

• Define partnership strategy for Insurance solutions including with tech providers, brokers, insurance , consumer education advocates, and internal stakeholders such as MVA, Vodacom FS, etc.
• Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
• Build "trusted advisor" relationship with business leaders across M-Pesa markets
• Offer strategic support on the Insurance strategy, negotiations and business case
• Co-develop launch and go to market plans with local product managers to drive uptake and engagement
• Drive commercial prioritisation of the product roadmaps balancing requirements from multiple markets and building consensus where needed to address risk of fragmentation from local partnerships
• Act as a key resource to socialise & educate internal stakeholders about insurance through webinars, demos and onsite visits as needed

The ideal candidate for this role will have:

• Bachelor’s degree required, a Master’s degree in a related field preferred
• Contagious passion for, and commitment to driving mobile money growth and innovation
• Willingness to travel frequently
• >4 years of professional experience with experience at an insurance product development in banking bank, telco or other relevant digital business
• Strong knowledge of mobile money, fintech and financial services
• Understanding of regulatory environment and future direction of regulation
• Experience with African and emerging market consumers, and multicultural sensitivity 
• Analytical bent of mind, structured thinker with strong business acumen
• Results-driven self-starter
• Solid influencing and negotiation skills
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 September 2025. 

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Role Purpose/Business Unit:

• The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area.
• The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECL
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel 

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel 

​​​​​​​Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Analyse, resolve and feedback on all regional customer issues

​​​​​​​Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores 
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

​​​​​​​Relationship Management 

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

​​​​​​​Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards - Identify Knowledge level gaps and book training accordingly.   
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

​​​​​​​Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

​​​​​​​Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:​​​​​​​

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (beneficial)
• Drivers Licence EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 September 2025 

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What you’ll do

Role purpose: 

• The purpose of this role is to lead the design, implementation, and operational management of the company’s billing systems for co-location and IPM (Integrated Passive Management) products.
• The role will work cross-functionally with Product, Finance and Tech Ops to define billing requirements, source and implement a fit-for-purpose billing solution, and maintain the system once operational.
• The role also requires strong data analytics capabilities, particularly within the Microsoft stack (SQL Server, Power BI), to support reporting, reconciliations, and insight generation across billing and infrastructure systems.

Who you are

Key Responsibilities:

Billing Systems Implementation & Support

• Define business and technical billing requirements for co-location and IPM services.
• Lead the evaluation, selection, and implementation of a billing platform.
• Oversee system integration between billing, CRM, ERP, and remote monitoring systems.
• Manage system configuration, user provisioning, and security controls.
• Provide L2/L3 support for billing system operations and resolve escalations.
• Design and document standard operating procedures and SLAs for billing operations.

Data Analytics & Reporting

• Develop and maintain dashboards and reports in Power BI to track billing, site operations, energy usage, and revenue leakage.
• Extract, transform, and load data from disparate systems for reporting and reconciliation purposes.
• Support Finance and Operations with data-driven insights and automation of routine reports.

Implementation and Project Management

• Architect the billing system to meet the defined requirements and support the Power as a Service product model.
• Develop and manage the project plan for implementing the billing system, including timelines, resources, and budgets.
• Coordinate with internal teams and external vendors to ensure the successful deployment of the billing system.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project objectives are met on time and within budget.

Process Governance & Compliance

• Ensure billing processes are aligned with contractual, regulatory, and financial audit requirements.
• Define and monitor KPIs for billing accuracy, timeliness, and completeness.
• Implement data validation and exception management rules

Continuous Improvement and Reporting

• Conduct regular reviews of the billing system to identify areas for improvement and implement enhancements to optimise performance and functionality.
• Generate and analyse reports on system performance, usage, and other key metrics to provide insights and recommendations for improvement.
• Foster a culture of continuous improvement by encouraging feedback and suggestions from users and stakeholders.
• Stay updated with industry trends and best practices to ensure the billing system remains current and competitive.

Knowledge Areas

• Comprehensive understanding of the software development lifecycle (Essential).
• In-depth knowledge of billing systems and their implementation (Essential).
• Strong understanding of telecommunications and TowerCo operations (Desirable).
• Familiarity with project management methodologies (Essential).

Required Qualifications and Experience:

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (Essential)
• TOGAF or similar architecture certification (Desirable)
• 7+ years' experience in IT roles with at least 3+ years in billing systems or BSS/OSS environments (Essential)
• Proven experience in billing system implementation and support across multiple operating companies (Essential)
• Demonstrated experience with Microsoft BI stack – SQL Server, Power BI (Essential)
• Exposure to co-location, energy billing, or infrastructure asset management systems (Desirable)

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What you’ll do

Role purpose

• Responsible for strategic planning, implementation, and oversight of all energy-related activities with a focus on Grid Management and Fuel Management, End to end ownership including AC power metering.
• The role will oversee metering, billing, reconciliation, and stakeholder engagement to ensure compliance, cost optimization, and operational excellence.

Who you are

Key Responsibilities:

• Grid Management
• Fuel Management
• Metering, Billing, and Reconciliation

Must have technical / professional qualifications

• A 3-year related qualification, such as a diploma or bachelor's degree. An electrical and financial qualification would be advantageous.
• Minimum of 5-8 years of power metering and implementation of metering and billing solutions. Hands-on working experience on the metering and billing of multi-tenant systems.