Group Insurance Manager at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Vodacom, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >55 million active customers financial services, enterprise, merchant and retail solutions.
• We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
• The Vodacom Group Insurance Centre of Excellence Team works with the leadership across our the 7 OpCos to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities.
• Your role will be to provide strategic leadership, industry expertise and portfolio management to create insurance products in a telecommunication environment. You will develop, coordinate, and implement roadmap for bringing innovative and efficient insurance solutions and will provide highly specialized expertise working with markets across the Vodacom and Safaricom footprint in Africa.
• In addition,  you will manage and coordinate key stakeholders to define the regulatory requirements, product capabilities, roadmap, and Go-To-Market needed for the insurance products to be deliver with a differentiated customer experience. You will also be required to engage technology providers and third-party experts to inform the strategy and roadmaps to meet/exceed the objectives and desired results.
• You will bring a wealth of insurance experience to enhance the creation and development cutting-edge insurance products. This role is pivotal in bridging the gap between telco capabilities and the insurance opportunities that exist, ensuring that the 7 markets implement the most efficient and effective products tailored to their unique markets.

Your responsibilities will include:

• Champion Insurance Management Product Strategy & Execution:
• Own the vision for the insurance portfolio
• Build business cases for different insurance products.
• Drive the Insurance roadmap incorporating industry and customer research to create transformative product offerings.
• Be a customer advocate; ensure the voice of customers across different segments is central to new product development.
• Evaluate different vendor capabilities and help specify product design features.
• Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.

Spearhead Partnerships to Drive Innovation:

• Define partnership strategy for Insurance solutions including with tech providers, brokers, insurance , consumer education advocates, and internal stakeholders such as MVA, Vodacom FS, etc.
• Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
• Build "trusted advisor" relationship with business leaders across M-Pesa markets
• Offer strategic support on the Insurance strategy, negotiations and business case
• Co-develop launch and go to market plans with local product managers to drive uptake and engagement
• Drive commercial prioritisation of the product roadmaps balancing requirements from multiple markets and building consensus where needed to address risk of fragmentation from local partnerships
• Act as a key resource to socialise & educate internal stakeholders about insurance through webinars, demos and onsite visits as needed

The ideal candidate for this role will have:

• Bachelor’s degree required, a Master’s degree in a related field preferred
• Contagious passion for, and commitment to driving mobile money growth and innovation
• Willingness to travel frequently
• >4 years of professional experience with experience at an insurance product development in banking bank, telco or other relevant digital business
• Strong knowledge of mobile money, fintech and financial services
• Understanding of regulatory environment and future direction of regulation
• Experience with African and emerging market consumers, and multicultural sensitivity 
• Analytical bent of mind, structured thinker with strong business acumen
• Results-driven self-starter
• Solid influencing and negotiation skills
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 September 2025.