Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it's been designed for us, the people to serve our clients as one, a...
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Job Description
- The Senior Investment Analyst will support the Group Chief Financial Officer in driving the Group’s capital allocation strategy through rigorous investment evaluation, portfolio monitoring and strategic decision support. The role will identify, assess and monitor investment opportunities, optimise capital deployment, and provide insights that enhance shareholder value.
- The ideal candidate will possess strong private equity, corporate finance and investment analysis experience, with the ability to translate complex financial information into clear strategic recommendations for executive decision-making.
What you'll do:
Capital Allocation & Investment Analysis
- Support the development and execution of the Group’s capital allocation strategy.
- Evaluate capital deployment opportunities, including acquisitions, strategic investments, expansion initiatives and portfolio optimization.
- Conduct detailed financial modelling, valuation and scenario analysis to support investment decisions.
- Assess risk-adjusted returns across investment opportunities and business units.
- Develop and maintain investment appraisal frameworks and governance processes.
Mergers, Acquisitions & Corporate Development
- Conduct commercial, financial and strategic due diligence.
- Assist with transaction structuring, valuation negotiations and financial analysis.
- Evaluate post-acquisition performance against approved investment cases.
Portfolio Management & Performance Monitoring
- Monitor portfolio company performance and provide actionable insights.
- Develop investment performance dashboards and executive reports.
- Conduct regular reviews of capital allocation effectiveness and investment returns.
- Analyze industry developments and market dynamics affecting portfolio performance.
Strategic Financial Reporting
- Prepare board, executive committee and investment committee papers supported by quantitative and qualitative analysis.
- Provide strategic financial insights to support long-term business planning.
- Report on return on invested capital (ROIC), value creation and investment performance metrics.
Market Research & Industry Analysis
- Identify potential investment opportunities and emerging growth sectors.
- Support strategic reviews and long-term growth initiatives.
Your Expertise:
- +2 years experience in private equity, investment banking, corporate finance, transaction advisory, asset management or corporate development.
- Demonstrated experience in financial modelling, valuation and investment analysis.
- Experience evaluating acquisitions, investments and strategic capital projects.
Exposure to investment committee or board-level reporting.
Qualifications:
Essential Qualifications:
- Bachelor’s degree in Finance, Accounting, Economics, Investments, Mathematics, Engineering or a related field.
- Chartered Financial Analyst (CFA) designation completed
How the role raises the bar:
Technical Competencies
- Advanced financial modelling and financial statement analysis.
- Valuation methodologies, including discounted cash flow, comparable companies, precedent transactions and leveraged buyout analysis.
- Capital allocation, portfolio management and risk-return assessment.
- Mergers and acquisitions transaction support.
- Strategic planning and performance management.
- Advanced Microsoft Excel and PowerPoint; experience with Power BI and data analytics tools is advantageous.
Behavioral Competencies
- Commercial and strategic thinking.
- Strong analytical and problem-solving ability.
- Executive presence and clear communication.
- High attention to detail and sound judgement.
- Ability to influence senior stakeholders.
- Results orientation, accountability and strong business acumen.
Key Performance Indicators
- Quality and accuracy of investment evaluations.
- Timely delivery of investment committee and board reporting.
- Value creation from approved investments and achievement of capital allocation objectives.
- Quality of financial models, forecasts and portfolio performance monitoring.
- Contribution to strategic growth initiatives and stakeholder satisfaction.
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Job Description
- We are looking for an experienced Senior Database Administrator to join our team and take ownership of our database environments across on-premise, hybrid, and cloud platforms. This is an exciting opportunity for a hands-on DBA with strong leadership capability and deep expertise in SQL Server, Microsoft Azure, and IBM Informix.
What you'll do:
- Administer, monitor, optimize, and support SQL Server, Azure, and Informix database environments.
- Manage database availability, performance, security, backup, recovery, and disaster recovery processes.
- Lead database cloud migration and modernization initiatives.
- Troubleshoot and resolve complex database issues in production environments.
- Implement and maintain high-availability solutions and database monitoring.
- Drive database best practices, governance, and security standards.
Mentor and support junior DBAs and act as a senior escalation point for database-related incidents.
Your Expertise:
- 7+ years' DBA experience, with at least 3 years in a senior-level role.
- Strong administration experience with:
- Microsoft SQL Server
- Microsoft Azure SQL Services (Azure SQL Database, Managed Instance, Azure VMs)
- IBM Informix
- Experience managing on-premise, hybrid, and cloud database environments.
- Strong skills in performance tuning, security, backup & recovery, high availability, and disaster recovery.
- Experience with T-SQL and database automation/scripting.
- Proven ability to mentor junior team members and lead technical initiatives.
Qualifications:
- Relevant Bachelor's Degree in IT, Computer Science, Information Systems, Engineering, or related field – non negotiable
- Relevant Microsoft Azure Certification (e.g. AZ-104, AZ-305, DP-300) – non negotiable
- Microsoft SQL Server certification – non negotiable
Advantageous Skills
- AWS database administration exposure.
- Experience with MySQL, PostgreSQL, Db2, or NoSQL databases.
- Azure DevOps, Terraform, CI/CD, and Infrastructure-as-Code experience.
- Exposure to data platforms such as SSIS, SSRS, SSAS, Azure Data Factory, or Data Warehousing.
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Job Description
- Are you a Service Desk Agent who thrives on solving problems and keeping systems running smoothly? We’re looking for a proactive go-getter who can monitor applications, manage incidents, and ensure timely resolution of service requests. Customer-focused and proactive Service Desk Agent with strong communication, incident management, event monitoring and customer service skills. Experienced in supporting system availability, monitoring applications, logging and escalating incidents, and ensuring timely communication with stakeholders. Committed to meeting Service Level Agreements (SLAs), resolving issues efficiently, and maintaining accurate documentation in line with established procedures.
What you'll do:
- Requires performing daily application availability checks and event monitoring tasks
- Provide proactive system monitoring
- To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
- Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
- Ensure that calls are assigned to the next resolver groups within the specified timeframes
- Working well with another colleague/team player/ willing to assist
- Ensure that all correspondence is adhered to, executed, or noted in the correct manner
- Following instructions including customer Working Instructions (WI) or management instructions
Your Expertise:
- Positive attitude required with excellent telephone etiquette
- Team player with good work ethic and attendance record
- Self-driven - Get the job done
- Strong event management abilities with customer focused
- Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
- Excellent customer satisfaction, interaction and engagement
- Go-getter
- Telephony soft skills qualifications and/or Call center/Service Desk experience
- English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
- Excellent Customer Interaction and communication
- Service Desk Experience
- Call Centre Experience
- Event Management Experience
- Incident Management Experience
- Multi-tasking skills
- Telecommunication experience
- Qualifications:
Qualification Essential Competency
- National Senior Certificate/ Matric/ N3/ Grade 12
- A+
- N+
- Pass typical recruitment checks (reference, criminal checks, etc.)
Qualifications preferred/ knowledge
- ITIL v3 certification
- Service Desk Experience
- Call Centre Experience
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Job Description
- We are looking for an experienced Senior Database Administrator to join a leading banking client on a 6-month contract. This role is based in Johannesburg with a hybrid working model and will focus on managing and optimizing a complex SQL Server environment spanning both cloud and on-premise platforms.
What you'll do:
- Manage and support SQL Server environments across Azure and on-premise platforms.
- Ensure database availability, security, backup/recovery and disaster recovery capabilities.
- Lead database performance tuning, troubleshooting and optimisation initiatives.
- Support cloud migration, database modernisation and operational improvements.
- Act as a senior technical resource for database-related incidents and escalations.
Your Expertise:
- 7+ years' experience as a Database Administrator, including senior-level experience.
- Strong expertise in Microsoft SQL Server administration, including installation, upgrades, HA/DR, security and database management.
- Extensive Microsoft Azure experience (Azure SQL Database, Managed Instance, SQL Server on Azure VMs). Environment is approximately 80% cloud and 20% on-premise.
- Proven performance tuning and optimisation experience, including query tuning, execution plans, indexing strategies, Query Store, deadlock resolution and capacity planning.
- Hands-on experience with hybrid cloud environments and cloud migration projects.
- Strong T-SQL and database automation skills.
Nice to Have:
- AWS database administration exposure.
- Experience with DevOps, Infrastructure as Code, and database automation tools.
Qualifications:
- Relevant Degree: Computer Science, IT, Engineering or similar
- Azure certifications (DP-300, AZ-104, AZ-305).
- Relevant MS/ DBA Certifications
Other information applicable to the opportunity:
- Location: Johannesburg (Hybrid way of work)
- Employment Type: Contract (6 months)
- Level: Senior (7+ years)
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Job Description
- We are seeking an experienced Senior Database Administrator to join our team and take ownership of our database environments across on-premise, Azure, and AWS platforms. The ideal candidate will have strong expertise in Microsoft SQL Server, cloud database administration, and database performance optimisation.
What you'll do:
- Manage and support SQL Server environments across on-premise, Azure, and AWS platforms.
- Ensure database availability, security, backup, recovery, and disaster recovery preparedness.
- Lead database performance tuning and optimization initiatives.
- Support cloud migration and modernization projects.
- Automate operational processes and contribute to DevOps and Infrastructure-as-Code initiatives.
- Serve as a senior escalation point for database-related incidents and technical decisions.
Your Expertise:
- Microsoft SQL Server expertise with senior-level production support experience.
- Strong hands-on experience with Microsoft Azure and AWS database technologies.
- Current Azure and AWS Certifications are essential.
- Minimum 7+ years' DBA experience, including experience in cloud and hybrid environments.
- Strong experience with database performance tuning, high availability, disaster recovery, and automation.
- Proven ability to mentor and lead junior team members.
Qualifications:
- Relevant Degree in Computer Science, Information Technology, Engineering, or related field.
Essential Skills:
- Microsoft SQL Server
- Microsoft Azure
- Amazon Web Services (AWS)
- Azure & AWS Certifications
- Hybrid Cloud Environment Experience
- Database Performance Tuning & Optimization
- Leadership / Mentorship Experience
Other information applicable to the opportunity:
- Location: Johannesburg (Hybrid Preferred)
- Employment Type: Permanent
- Level: Senior (7+)
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Job Description
- We are seeking a highly organised, detail-oriented, and self-sufficient Call Coordinator Administrator with experience in an IT Service Desk or similar support environment. The successful candidate will demonstrate excellent verbal and written English communication skills, with the ability to engage professionally and effectively with users, resolve queries, and provide a consistently high standard of service. Strong attention to detail, computer literacy, and proficiency in MS Office are essential, together with the ability to work independently and manage multiple priorities in a fast-paced environment.
What you'll do:
- Ticket Management,
- Administration,
- Reporting,
- Quality control,
- SLA Management,
- Direct User communication verbally and written.
- IT Support environment.
Your Expertise:
- 1-2 years of administrative work experiences via Service Desk, Call Coordinating or similar.
- Good communication skills and fluent in English verbally and written.
- Self-sufficient.
- Receptionist experience advantageous.
- Good communication skills and fluent in English verbally and written
- Attention to Detail
- Soft skills
Qualifications preferred:
Qualification Essential
- Grade 12
- Computer and MS Office Literate (Administrative Certificate)
Qualifications preferred
Other information applicable to the opportunity:
- Contract position
- Location: Sandton
- Work environment: Office Building in Sasolburg, floors with access to stairs.
- Physical demands: Bound to sitting at a desk.
- Travel: Require valid driver’s license and own transport.
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Job Description
- Our client, a leading investment firm operating within the Private Credit space, is looking for a highly experienced Senior Business Analyst to join their Technology team on an initial 6-month contract.
- This is a true end-to-end ownership role where you'll work closely with investment professionals, technology teams, and business stakeholders to enhance investment systems, reporting platforms, and data processes. We're looking for someone who doesn't simply gather requirements, but takes accountability for defining solutions, driving delivery, and ensuring successful outcomes.
What you'll do:
- Analyse business challenges and define practical, measurable solutions.
- Elicit, document, and validate business requirements across multiple stakeholders.
- Produce high-quality user stories, process flows, business requirements documentation, and test scenarios.
- Support data mapping, integration, validation, and reporting initiatives.
- Drive User Acceptance Testing (UAT), defect management, and delivery readiness.
- Work closely with technical teams to assess solution options, risks, dependencies, and business impact.
- Build and maintain reporting and analytical dashboards using tools such as Power BI and Excel.
- Manage delivery milestones, proactively identifying risks and driving resolutions.
- Act as a trusted advisor to both business and technology stakeholders.
Your Expertise:
- 7+ years' Business Analysis experience across the full project lifecycle.
- Private Credit experience is mandatory.
- Demonstrated experience working directly with senior stakeholders and independently driving workstreams.
- Strong requirements gathering, process analysis, documentation, and testing experience.
- Solid understanding of data analysis, reporting, and business process improvement.
- Excellent communication skills with the ability to confidently challenge and influence stakeholders.
- Strong problem-solving and critical-thinking capabilities.
- Financial Services, Investments, Asset Management, or Credit Investment experience.
- Advanced Excel skills.
- Exposure to SQL, Power BI, APIs, ETL processes, and workflow tools such as JIRA or ServiceNow.
- Experience working within Agile delivery environments.
Qualifications:
- Relevant Degree/ Diploma
- BA Certificate or Diploma
We're looking for someone who is:
- Proactive, self-motivated, and delivery-focused.
- Comfortable taking ownership with minimal supervision.
- Diligent, naturally inquisitive, and able to critically analyse business challenges.
- Accurate and detail-oriented, producing documentation that stands up to scrutiny.
- Confident and clear when engaging with senior stakeholders.
- Passionate about improving processes and driving business value.
Other information applicable to the opportunity:
- Contract role
- Location: Cape Town (Hybrid way of work)
- Senior Level role (7+ years)
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Job Description
- We are seeking four Senior Business Analysts who will play a pivotal role in delivering strategic technology and business transformation initiatives.
- This is an opportunity to join a high-performing team where Business Analysts are trusted to take full ownership of their workstreams, engage directly with senior stakeholders, and drive projects from concept through to implementation. As a Senior Business Analyst, you will work closely with business leaders, investment teams, technology partners, and data specialists to identify opportunities, define solutions, and ensure successful delivery of business-critical initiatives.
- This is far more than a requirements-gathering role. You'll be expected to analyse complex business challenges, challenge assumptions, shape solutions, and actively drive delivery through to production.
What you'll do:
- Analyse business problems and define clear, measurable outcomes.
- Gather, document, and validate business requirements.
- Produce high-quality process flows, BRDs, user stories, and test documentation.
- Facilitate workshops and engage with senior stakeholders across the business.
- Evaluate solution options, risks, dependencies, and business impact.
- Support data mapping, integration, transformation, and validation activities.
- Lead UAT planning, execution, and defect management.
- Build and maintain reports and dashboards using tools such as Power BI and Excel.
- Manage delivery milestones and proactively identify and resolve blockers.
- Contribute to Agile ceremonies and maintain project artefacts within Jira and related tools.
Your Expertise:
- 7+ years' experience as a Business Analyst across the full project lifecycle.
- Experience working within complex, multi-stakeholder environments.
- Demonstrated ability to independently manage workstreams and deliver outcomes.
- Strong requirements gathering, process analysis, and documentation skills.
- Experience engaging directly with senior business stakeholders.
- Excellent communication, facilitation, and stakeholder management abilities.
- Strong analytical and problem-solving skills.
- Candidates should have proven experience in at least one of the following areas:
- Liquid Credit
- Business Operations
- Private Credit
- Insurance
- Financial Services, Asset Management, Investments, Banking, or Insurance environments.
- SQL, Power BI, and Excel.
- APIs, ETL processes, and data integration initiatives.
- Jira, ServiceNow, DealCloud, or similar platforms.
- Agile and Scrum delivery methodologies.
- Mentoring or supporting junior team members.
The Ideal Candidate:
You'll be:
- Proactive, motivated, and driven to deliver.
- Comfortable taking ownership and working with minimal supervision.
- Diligent, inquisitive, and naturally curious.
- A critical thinker who challenges assumptions and seeks better outcomes.
- Accurate, detail-oriented, and highly accountable.
- Confident and professional when engaging with senior stakeholders.
- Passionate about continuous improvement and delivering business value.
Qualifications:
- Relevant Degree/ Diploma
- BA Certificate or Diploma
- Relevant Financial Services Qualification
Other information applicable to the opportunity:
- Permanent position
- Location: Cape Town (Hybrid way of work)
- Senior Level role (7+ years)
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Job Description
- Are you an Intermediate Systems Engineer ready to take your technical expertise to the next level? If you thrive on troubleshooting complex IT challenges, implementing innovative solutions and keeping customer environments running seamlessly, this opportunity is for you! Bring your hands-on experience in HPE Aruba Networking, Fortinet security solutions and Microsoft technologies to a role where technical excellence meets exceptional customer service. You’ll resolve incidents, provide second-level technical support, assist with solution implementations and collaborate with vendors to deliver reliable, secure IT environments.
What you'll do:
Problem and Incident Resolution
- Resolve customer problem / incident calls allocated within specific area of expertise.
- Resolve customer problem / incident calls allocated within area of general knowledge and experience
2nd level support for technical services engineers
- Assist in break / fix situations where escalation has been invoked.
- Professional interactions with vendors
- Act as mentor for junior engineers and provide input into career and certification roadmaps
Participation in implementation of solutions
- Carry out implementation activities that result in solutions meeting customer requirements, implementation plans and procedures.
- Support the Pre-Sales requirement of the business.
- Attend customer meetings both pre and post sales.
Certification and vendor products
- Maintain as current, company defined vendor and vendor related certifications through self-study, web-based tutelage and class room courses.
- Maintain in depth knowledge of strategic vendor products and product direction
- Represent Aptronics at Vendor or other events and seminars
Administration
- All documentation produced in line with Aptronics quality expectations
Your Expertise:
- Function related experience: 4+ years IT experience with at least the last 2 in a technical role delivering and supporting environments with either a Microsoft, networking
- HPE Aruba Networking experience: hands-on deployment and support of Aruba switching, wireless, gateways/SD-WAN, Aruba Central and ClearPass in customer environments
- Fortinet experience: hands-on configuration and support of FortiGate firewalls, including security policies, IPsec VPN, SD-WAN and the Fortinet Security Fabric
- Microsoft experience: hands-on administration and support of Microsoft 365, Entra ID / Active Directory, Windows Server and Azure
Qualifications:
Essential Qualifications:
- HPE Aruba Networking certification: ACSA (Switching Associate) and/or ACMA (Mobility Associate) as a minimum; ACSP or ACMP (Professional) advantageous.
- Fortinet certification: NSE4 (Network Security Professional) or higher.
- Microsoft certification: Microsoft 365 Administrator (MS-102) and/or Azure Administrator Associate (AZ-104); Endpoint Administrator (MD-102) advantageous.
How the role raises the bar:
Must demonstrate:
- Adaptability
- Analytical Thinking
- Communication
- Customer Service
- Decision Making
- Initiative
- Stress Management
- Team Work
- Value and Ethics
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Job Description
- The Project Manager is responsible for planning, coordinating, and delivering Cloud projects within agreed scope, timelines, budget, and quality standards. The role provides end-to-end project leadership, manages risk and dependencies, coordinates cross-functional teams and vendors, and maintains clear communication with customers and business stakeholders. The incumbent supports successful implementation, customer satisfaction, sound governance, and the achievement of commercial and operational outcomes.
Key Responsibilities
Project Governance & Planning
- Define project scope, objectives, deliverables, timelines, milestones, and acceptance criteria with relevant stakeholders.
- Develop and maintain project plans, governance structures, schedules, RAID logs, decision logs, and status reports.
- Ensure project documentation, approvals, controls, and governance requirements remain current throughout the project lifecycle.
- Manage projects in line with the agreed delivery methodology, contractual obligations, and company standards.
Project Delivery
- Lead project execution from initiation through implementation, transition, closure, and post-project review.
- Coordinate technical, professional services, commercial, operational, vendor, and customer resources to achieve delivery objectives.
- Monitor progress against the agreed baseline and take corrective action where delivery deviates from scope, schedule, cost, or quality.
- Manage interdependencies across workstreams and ensure deliverables are completed, validated, and formally accepted.
Stakeholder Management
- Act as the primary project contact and maintain effective relationships with customers, sponsors, delivery teams, and partners.
- Facilitate project meetings, steering committees, workshops, and progress reviews, ensuring decisions and actions are documented.
- Provide clear, accurate, and timely reporting on progress, risks, issues, dependencies, decisions, and financial performance.
Risk & Change Management
- Identify, assess, manage, and escalate project risks, issues, assumptions, constraints, and dependencies.
- Control scope and change requests by assessing delivery, commercial, resource, and timeline impacts before approval.
- Drive timely resolution of blockers and ensure agreed mitigation and recovery actions are implemented and tracked.
Financial Management
- Manage project budgets, forecasts, costs, billing milestones, resource utilisation, and overall project financial performance.
- Monitor delivery against contractual commitments, statements of work, purchase orders, and approved commercial parameters.
- Identify commercial risks and support corrective actions to protect revenue, margin, and customer outcomes.
Resource Management
- Plan and coordinate project resources, responsibilities, capacity, and availability across internal and external teams.
- Create accountability for deliverables and promote collaboration, disciplined execution, and effective problem-solving.
- Support team performance through clear direction, regular follow-up, constructive feedback, and escalation where required.
Quality & Compliance
- Ensure deliverables meet agreed quality, security, compliance, architecture, and customer acceptance requirements.
- Maintain audit-ready project records and support governance, quality, risk, and compliance reviews.
- Capture lessons learned and apply practical improvements to future cloud project delivery.
Minimum Qualifications
- Bachelor's degree or diploma in Project Management, Information Technology, Business Management, Engineering, Commerce, or a related field.
- Recognised project management certification, such as PMP, PRINCE2, AgilePM, or equivalent, would be advantageous.
- Cloud platform certification, Scrum or Agile certification, and commercial or service management training would be advantageous.
Experience Required
- 5-8 years of experience in project management, technology delivery, professional services, or a related environment.
- Experience in managing one or more of the following: AWS cloud migrations, AI Development, infrastructure migrations, and data (BI and SQL)
- Proven experience managing technology or cloud projects from initiation through implementation and closure.
- Experience managing scope, schedules, budgets, resources, risks, issues, dependencies, and change control.
- Experience working with cross-functional technical, commercial, operational, vendor, and customer teams.
- Experience preparing and presenting project plans, governance packs, dashboards, financial reports, and executive updates.
- Working knowledge of project delivery methodologies, governance practices, contracting, and quality controls.
- Strong stakeholder management, communication, facilitation, negotiation, and problem-solving capability.
- AWS, AI or other development or Cloud certifications advantageous
- Business Analysis experience would be advantageous.
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Job Description
- The Project Coordinator provides administrative, coordination, reporting, and governance support across cloud projects. The role maintains accurate project records, tracks plans and actions, coordinates meetings and resources, supports financial and commercial administration, and helps project teams follow agreed delivery processes. The incumbent enables project managers and delivery teams to maintain control, visibility, and momentum throughout the project lifecycle.
Key Responsibilities
Project Governance & Planning Support
- Assist with the development and maintenance of project plans, schedules, milestones, workstream trackers, and delivery calendars.
- Maintain project registers, RAID logs, decision logs, action logs, change records, and document repositories.
- Ensure project templates, approvals, governance documents, and supporting records are complete, current, and correctly filed.
- Support compliance with the agreed project methodology, governance cadence, and company standards.
Project Coordination & Administration
- Coordinate day-to-day project activities, meetings, workshops, reviews, and follow-up actions across project workstreams.
- Track deliverables, dependencies, due dates, decisions, and outstanding actions, escalating delays to the Project Manager.
- Coordinate onboarding, access requirements, documentation, and logistical arrangements for project team members and vendors.
- Support project initiation, implementation, transition, closure, and lessons-learned activities.
Stakeholder Support
- Prepare meeting agendas, minutes, action lists, presentations, status updates, and governance packs.
- Maintain clear communication with project team members, customers, vendors, and internal stakeholders on agreed actions and deadlines.
- Consolidate accurate information from workstream owners for project reporting and stakeholder updates.
Project Controls
- Record and track project risks, issues, assumptions, constraints, dependencies, and mitigation actions.
- Administer change requests and ensure supporting information, impact assessments, approvals, and records are captured.
- Follow up on overdue actions and escalate unresolved items in line with project governance requirements.
Financial Administration
- Assist with budget tracking, purchase orders, invoices, billing milestones, timesheets, expenses, and financial reconciliations.
- Maintain accurate records of commercial documents, statements of work, vendor commitments, and customer approvals.
- Highlight financial or administrative exceptions to the Project Manager for review and action.
Resource Coordination
- Maintain resource plans, allocation trackers, contact lists, availability schedules, and project calendars.
- Coordinate internal and external resource requirements and support resolution of scheduling conflicts.
- Provide project teams with timely reminders, documentation, and administrative support to complete assigned deliverables.
Quality & Compliance
- Perform quality checks on project documentation, reports, registers, and governance packs before circulation.
- Maintain organised and audit-ready project records in line with security, confidentiality, and compliance requirements.
- Capture lessons learned and recommend practical improvements to project coordination and administration processes.
Minimum Qualifications
- Diploma or certificate in Project Management, Business Administration, Information Technology, Commerce, or a related field.
- Project coordination or project administration certification would be advantageous.
- Foundation-level project management, Agile, cloud, or service management training would be advantageous.
Experience Required
- 2-4 years of experience in project coordination, project administration, PMO support, operations, or a related environment.
- Experience supporting technology, cloud, infrastructure, professional services, or customer delivery projects.
- Experience maintaining project plans, RAID logs, action trackers, meeting records, and document repositories.
- Experience coordinating meetings, resources, schedules, reporting cycles, and stakeholder follow-ups.
- Experience supporting purchase orders, invoicing, billing, timesheets, or project financial administration.
- Proficiency in Microsoft 365 applications, with strong capability in Excel, PowerPoint, Word, Teams, and SharePoint.
- Strong organisation, attention to detail, written communication, follow-through, and time-management skills.
- Exposure to project management platforms and cloud or managed services environments would be advantageous.
- Business Analysis experience would be advantageous.
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Job Description
- Are you an aspiring Systems Analyst with a passion for technology, analytical problem-solving and driving operational excellence? This is an exciting opportunity to apply your IT knowledge and develop expertise in Software Asset Management (SAM), software licensing and IT asset lifecycle management. You will play a key role in managing software assets, overseeing procurement and licence administration, maintaining accurate inventories, monitoring contractual compliance and supporting software audits. If you have strong analytical, organisational and communication skills, a keen eye for detail and a commitment to exceptional client service, this opportunity offers an excellent platform to grow your career in systems analysis and IT asset management.
What you'll do:
- Administration of Software Asset Management lifecycle
- Determination of Requirements
- Procurement
- License Receipt
- Installation (support staff instruction)
- Usage Control
- Managing and balancing of inventories
- Re-use of software or recycling (end of life)
- Act as a channel between SAM tools, processes, and technology with other business units to provide pre-emptive allocation and accurate updates to the Asset Repositor
- Maintain all software licenses and subscriptions, ensure contractual compliance, perform license reconciliation, true-up processes, and all internal and external software licensing audits
- Maintain proper implementation of SAM policies, processes, and procedures for effective software lifecycle management
- Maintain software assets in compliance with legislative requirements and standards from acquisition to disposal (e.g., Lifecycle Management)
- Work with stakeholders on audits of all IT software and enforces processes and procedures to ensure accuracy
- Ensure operations delivered to SLA and maintained as per best practice guidelines
- Manage the software assets (Internal Processes and Procedures)
- Ensure compliance with SOX/MICS Controls
- Identify and implement improvement opportunities
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Ensure that license management activities are clearly expressed on Kanban Boards and are visible and transparent, and understood by the license management team members and rest of SIAM team members
- Manage the priority of the license management backlog, including dependencies between teams, with feedback from the license management team and constant input from customers and stakeholders
- Meeting with stakeholders and managing their expectations to ensure clear and transparent understanding of the license requirements, timelines, decisions, and outcomes for the respective business needs
- Producing accurate and timely reporting of license management compliance status for the Africa Zone license estate
- Analyzing license management risks and issues and ensuring effective mitigation thereof
- Align deliverables to the business requirement outcome
- Oversee the main license management documentation, processes, single point of storage (e.g., SharePoint etc.)
- Assist in improving the entire cross-functional team’s communication and coordination
- Serve as a valuable communication hub for cross-functional teams.
- Focus on the strategic questions of “How”, “When’ and “Why” to help improve the decision-making processes for everyone that works on each of the license management activities
Your Expertise:
- 2 – 5 years of experience in IT Support
- Internship or junior role in IT asset management, procurement, or licensing.
- Exposure to software licensing basics and common licensing models (e.g., subscription, perpetual).
- Familiarity with spreadsheets and basic software tracking tools.
- Some understanding of IT or procurement processes
Qualifications:
Qualification Essential Competency
- Senior Certificate
- Certificate/Degree in Computer Science
- National Diploma: Information Technology
- A+ and N+
Qualifications preferred
- Certified Software Asset Manager (CSAM) – IAITAM
- Certified IT Asset Manager (CITAM) – IAITA
- Microsoft Certified: Azure Administrator Associate (if managing Microsoft licensing)
- ITIL Foundation Certification
- Flexera Certified Professional (if using Flexera tools)
- ServiceNow Software Asset Management Certification
- Certified in Governance of Enterprise IT (CGEIT) – ISACA
Technical Skills:
- Software Asset Management (SAM) Tools
- Flexer
- ServiceNow SAM
- Snow License Manager
- BMC Helix Discovery
- Ivanti IT Asset Management
- License and Contract Management
- Understanding of licensing models (e.g., subscription, perpetual, user/device-based)
- Familiarity with EULAs, vendor contracts, and compliance terms (e.g., Microsoft, Oracle, Adobe)
- Data Analysis & Reporting
- Excel (pivot tables, VLOOKUP, macros)
- Power BI or Tableau (for dashboards/visualizations)
- SQL (basic querying for asset/license data analysis)
- IT Service Management (ITSM) Tools
- ServiceNow
- BMC Remedy
- Cherwell
- Configuration Management Databases (CMDB)
- Maintaining software inventory and asset records
- Integration of CMDB with SAM tools
- Enterprise Resource Planning (ERP) & Procurement Tools
- SAP
- Oracle Procurement Cloud
Soft Skills:
- Attention to Detail – Ensures accuracy in tracking licenses, interpreting agreements, and maintaining compliance records.
- Analytical Thinking – Evaluates software usage data to identify trends, risks, and cost-saving opportunities.
- Communication Skills – Clearly conveys information to vendors, IT teams, procurement, and management
- Problem-Solving – Resolves licensing issues, discrepancies, or non-compliance risks quickly and effectively.
- Organizational Skills – Manages multiple software licenses, audits, and renewal timelines without error.
- Collaboration – Works across departments (e.g., legal, IT, procurement) to align licensing with business needs.
- Adaptability – Responds to evolving licensing models, software tools, and compliance requirements.
- Negotiation Skills – Assists in vendor discussions to ensure favourable terms and cost-effective licensing.
- Ethical Judgment – Upholds licensing compliance and handles sensitive data with integrity.
- Time Management – Prioritizes tasks efficiently to meet deadlines, especially during audits or renewals.
Other information applicable to the opportunity:
- Contract position
- Location: Sandton
- Work environment: Onsite (open plan office)
Method of Application
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