Latest Jobs Vacant at Absa Group Limited (Absa)

Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Key Responsibilities:

• Execute various administrative tasks related to portfolio management and client servicing.
• Perform various operational functions including capturing, processing payments, and reconciliations for trust accounts such as Equity, Bonds, Gilts, and Internal/External Unit trust accounts.
• Provide reporting on both local and offshore portfolios as requested by clients or portfolio managers, ensuring correctness.
• Verify valuations, share price information, and assist with CGT and IT3b statements.
• Onboard and open client portfolios by verifying documentation and preparing static data.
• Instruct settlements, prepare payments, and journals for processing once authorized.
• Ensure portfolios are Regulation 28 compliant where mandated.
• Maintain effective customer complaints register and manage resolution process.
• Keep system static data up to date by checking and ensuring accuracy.
• Provide relevant information to resolve escalated client queries.
• Prepare and analyze complaints reports, identifying trends and formulating recommendations.
• Perform regular checks on clients' cash balances and book costs.
• Coordinate special instructions and ad hoc tasks as required.
• Collaborate with Portfolio Managers and Client Relationship Managers to provide necessary support.

Additional Responsibilities include but not limited to:

Client Relationship Management:

• Provide all reporting on both local and offshore portfolios as requested by clients or portfolio managers and verify correctness thereof
• Provide clients with correct factsheets
• Check with the Portfolio Managers or Administrators the incorrect valuations and advise the Administration team
• Provide share price information to clients on request
• Providing and checking of CGT and IT3b statements and assisting with any queries 
• Prepare payments and journals and submit to the Administration team for processing once authorized
• Onboard and open client portfolios by verifying FICA documentation, mandates, FAIS requirements and prepare static data for the new client file.
• Instruct settlements to accept script and provide administration support with the relevant book cost if shares are transferred Complete the Client Acceptance Screening Application (CASA) requirements on receipt of the mandate.
• Email to QA for checking and sign off.
• Provide clients with online access to view portfolios.
• Check the book costs once loaded by settlements
• Deposit cash into clients BDA account once received from client
• Close client portfolios advise the Portfolio Manager. Instruct settlements to transfer the scrip. RM to transfer cash.
• Send instructions to Stockbrokers for nondematerialized shares.
• Email statements to clients as per standard request list
• Carry out special monthly dividend transfers or instructions by compiling journals and submitting to admin.
• Prepare ad hoc mandate packs (fact sheets; mandate and FICA requirement checklist) for new clients and hand to Portfolio Managers
• Prepare supporting information on fund performance and valuations
• Provide relevant information to Portfolio Managers and the Client Relationship Manager in terms of resolving escalated client queries
• Action instructions from clients, Brokers, Wealth Planners and Portfolio Manager
• Prepare Portfolio Rebalancing  Calculations 
• Maintain an effective customer complaints register to ensure that all customer complaints are appropriately recorded and the resolution process is effectively managed for each client complaint.
• Prepare and analyze complaints reports on a quarterly basis; pick up trends and formulate recommendations for Senior Management.
• Check clients cash balances to ensure no overdrawn balances.
• Keep system static data up to date by checking and ensuring all closed accounts are deactivated and deactivated date is inserted.
• Keep system static data up to date by checking and ensuring all clients addresses/telephone numbers/email/Identity numbers/tax numbers/company registration numbers are correct and up to date.
• Perform call backs on all withdrawals and amendments to static data.
• Check that clients’ book costs are loaded for new clients and on the CGT statements for all clients.

TRUST Administration

• Update of daily prices 4 Institutional SCI Unit trust funds
• Capturing of daily Purchases/Redemptions of SCI Units trust
• Investigating all rejected Unit trust transactions
• Drawing of daily EOS and EI (Glacier) reports
• Balancing of daily captured SCI Unit trust funds
• Preparing and capturing of Purchases/Redemptions External Unit trust funds
• Declaring dividends due from Corporate Diary
• Upload Journal Extractor file for daily dividend payments
• Preparing of all dividend payments and Exempt clients for payment on Trust system
• Daily BIO payments for Trust
• Ordering of month end report (BTKP040)
• Requesting month end Unit trust statements for External Unit trust balancing
• Prepare and balance External Unit trust funds.
• Requesting Quarterly distribution statements for External Unit trust funds
• Capturing of Quarterly distributions Cash or ReInvestments
• Ensure all Administration contact details and signatories are updated with External Unit trust Companies.
• Assisting with general Enquiries from Trust Office
• Check and ensure all management fees and adviser fees are updated and paid.

Minimum Requirements:

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and the Internet
• Matric / Postgraduate degree

Preferred Requirements:

• Three (3) years’ experience in investments as an Administrator within an asset management company
• Deadline driven

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Category Management:

• Develop commodity strategies, category plans and commercial solutions aligned to "best in class" business drivers for delivering specific components thereof. Develop a fact-base to appropriately understand market analytics and category dynamics, these include Total Cost of Ownership (TCO) models, comparative analysis, spend analysis, trend analysis, risk analysis, benchmarking etc. Develop comprehensive business cases in order to support strategies for approval by senior stakeholders such as Head of Human Resources, Head of Marketing, Head of Cash Management and Head of IT Work with identified business area to embed and ensure compliance to the Group .
• Sourcing SSMP policy as reported in the CAB decks for that business area each month. Assist Sourcing Manager in delivery of commercial and contractual elements through commercial negotiations, leading to awarding contracts. Ensure all financial, risk, strategic and commercial considerations are optimised through the use of due diligence checks, best in class strategies and general market .knowledge |

Benefits Realisation:

• Ensure sustainable savings by identifying opportunities and delivering benefits against all targets through effective cost reduction, cost avoidance and revenue generation opportunities.
• Introduce Value Add and Value Engineering (VAVE) initiatives that will contribute to savings and maximise value.
• Report on performance against targets for benefits realisation by extraction of data through MI.
• Devise methods to optimise processes and eradicate waste in order to drive value throughout the supply chain.
• Introduce innovation that will add strategic benefit through mutual relationships and synergies by working with the internal customer (business units) and third party suppliers

Stakeholder Management:

• To support the organization in achieving its strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Positioning stakeholders according to the level of influence, impact or enhancement they may provide to the business or it's projects. Recognise and acknowledge stakeholder's needs, concerns, wants, authority, common relationships, interfaces and align this information with the overall delivery strategy.
• Ensure communication standards are transparent, honest and open with stakeholders, which will be measured through Employee feedback in the Q2 and Q4 reviews | Governance and Compliance
• Ensure that all governance and compliance related requirements are adhered to from company and statutory perspectives as requested and reported by the Compliance team throughout the year.
• Ensure that all targets against governance and compliance are met and maintained by reviewing the monthly reporting and working with the allocated business units. Complete all training requirements in order to understand requirements against governance and compliance.

Contract Management:

• Delivery of effective contract management will include: Service delivery management - ensuring that the service is being delivered as agreed, to the required level of performance and quality by working timeously and to agreed deadlines .
• Create and maintain relationship to keep business engagements cordial .Optimise the efficiency, effectiveness and economy of the service or relationship described in the contracts, by balancing costs against risks and actively managing the contractual relationship.

Transactional Integrity:

• Ensure transactional integrity is adhered to for each step in the P2P process and all transactions are inline with company compliance and policies by reviewing the monthly reporting and working with the allocated business units. Ensure that all contractual information is loaded onto the Global Sourcing Platform (Sourcing Work Bench) for each deal that is completed prior to benefit sign off, as per the agreed Sourcing Process (sign off will not occur unless this is done)Address all enquires in order to add resolution related to supplier payments and invoicing

BBBEE, Transformation & Social Responsibility:

• Achieve all targets related to BBBEE and transformation through due consideration in the processes of procuring products and services.
• Consider the growth of South African based Small Businesses for each deal within the scope of the strategy for each deal.
• Influence transformation through positive change and governance.

Sourcing Administration: 

• Compile comprehensive business cases and presentations for Exco approval in the agreed format within Sourcing with the support of line management for the deals that require this output.
• Conduct data extraction exercises in order to manipulate data for reporting purposes where required and in conjunction with the Business Performance Team.
• Complete all sourcing documentation and templates as per Group Sourcing policy Requirements . Address and resolve enquiries related to business as usual activities .

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job description

• Plan, design and build sales performance campaigns.
• Recommend the most appropriate channel (e.g. telephone, email, SMSs) for the execution of the campaign based on detailed assessment of the impact on the people and technology and the objectives of the campaign.
• Participate in the writing and editing of campaign scrips and obtain approval from campaign owners and relevant stakeholder (i.e. Legal, Compliance, Marketing) prior to implementation.
• Participate in the writing and editing of campaign scripts and obtain approval from campaign owner’s stakeholders (i.e. Legal, Compliance, Marketing) prior to implementation.
• Managing stakeholder expectations regarding campaign deliverables by providing detailed project plans for design and execution of campaigns and providing feedback on the progress of implementation on a daily or weekly basis.
• Identify the risks from a customer impact, financial and systems perspective for each planned campaign.
• Highlight the risks to the campaign owners together with actions to mitigate the risks. Where the risks are assessed to be unacceptably high, recommend alternative approaches or postponement of alteration of the campaign.
• Ensure that the operational management teams are thoroughly briefed prior to the commence of campaigns. 
• Analyze and interpret sales & service performance and identify opportunities to close performance gaps via campaigns.
• Initiate campaigns in support of achieving business objectives.
• Implement and manage sales campaigns in collaboration with stakeholder.
• Ensure customer orientation and focus on all campaigns. Ensure that Treating the Customers Fairly principles are applied in all Direct Marketing Campaigns with Group Marketing and CVS
• Design, implement and manage tactical sales performance incentives to support campaigns.

 Campaign Execution

• Based on a received campaign proposal/instruction, assess the campaign requirements received from relevant business area to understand the impact & feasibility of new campaigns.
• Determine campaign structure (e.g. email elements, SMSs), budget availability, capacity, digital systems support, by liaising with internal and external suppliers to ensure successful campaign implementation.
• Ensure stakeholder approval for campaign g0-ahead by obtaining relevant sign off to proceed with implementation.      

Post Campaign Analysis

• After the completion of each campaign, conduct internal and external analysis to pick up trends and best practice in terms of evaluation instruments to
• analyze the effectiveness of the campaign in terms of utilization of resources, customer take-up and whether campaign specific targets have been met.
• Oversee the development and implementation of appropriate measurement tools for tactical sales performance campaigns.
• Manage the system and technical campaign requirements related to new campaigns by participating in the projects and providing the required input related to system development, configuration and technical considerations.
• Identify the system, technical and data requirements by analyzing the campaign scripts.
• Provide the necessary system, technical and data requirements to enable the Business Analysts to create the relevant business documentation.
• Review and signoff all campaign documentation and forward to management for final signoff.
• Manage the development hand over process to ensure the campaign functionality requirements have been met and ensure that the campaign technical requirements are fully met by checking the campaign project plan.

Campaign Technical Management

• Analyze campaign performance to comprehend the customer behavior reflected by the targeted customers. Unpack each campaign performance a executed.
• Analyze the customer products campaigned to and review the outcomes.
• Perform a segment analysis to comprehend the behavior influenced.
• Determine through analysis the optimal channels of use for the various portfolios & campaigns.
• Determine the efficacy achieved with the utilization of Marketing Cloud tool.
• Analyze & determine insights from customers with multiple product holdings.
• Develop a customer view of the campaign performance.
• Build a campaign dashboard to review campaign performances at a respective channel view.
• Proficient use of excel as an analytical tool.

Education

• Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)

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Job Description

• Claims Supplier Audits, compliance, and governance.
• Specialist support and advice: Provide quality assurance support and advice to address operational issues in the business 
• Control frameworks and standards: Support the design, implementation and maintenance of quality assurance and control frameworks and standards against relevant legislative requirements 
• Change programmes: Support relevant change and efficiency programmes as a quality assurance specialist 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description:

• AVP (Assistant Vice President) role in the CIB (Corporate and Investment Bank) and Treasury Product Control 1st line of defense (1LOD) Governance team.
• At a high level, the role’s mandate entails risk management in full compliance with regulatory requirements, enterprise risk management framework and Internal ABSA Policies and Standards.
• The team is also tasked with a business advisory role where they guide senior leadership and the extended leadership team on risk and control matters. 
• The role also encompasses performing assurance activities as a 1st line of defense colleague, to enable and ensure the establishment and maintenance of a robust control environment.
• A key aspect of this role is that it falls within the Finance Management team ambit, specifically in Product Control.
• The incumbent role will also be tasked with being the Go-To lead for the team for the areas they are allocated to execute Product Control 1LOD mandate. 

Critical to your responsibilities:

• Control Design and Testing
• Member of Assurance forums
• Audit Interaction
• Risk Management Coordination
• Strategic Business Activities
• CIBT Training

Preferred Education, Qualifications, and Skills:

Educational Background:

• Bachelor's degree or equivalent qualification in a financial or related discipline with 5 years of relevant experience.
• Chartered Accountant (CA(SA)) qualification is preferred.

Professional Experience:

• Experience in investment banking or Product Control.
• Product specific knowledge.
• Skills: Proven experience in creating and maintaining an effective control environment.

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Key Responsibilities:

Home Loan Assessments:

• Conduct thorough assessments of home loan applications for individuals and entities.
• Evaluate creditworthiness, financial stability, and risk associated with each application.
• Ensure compliance with regulatory requirements and internal policies.

Stakeholder Engagement:

• Collaborate with various stakeholders, in a professional manner.
• Provide guidance and support to stakeholders throughout the application process.
• Build and maintain strong relationships with key partners.

Volume Management:

• Effectively manage high volumes of home loan applications.
• Prioritize tasks to meet deadlines and maintain service levels.
• Implement streamlined processes for efficiency.

Decision Making:

• Make informed and well-supported credit decisions.
• Utilize credit scoring models and risk assessment tools.
• Present recommendations and justifications for credit approvals or declines.

Risk Management:

• Identify potential risks associated with home loan applications.
• Mitigate risks through thorough analysis and adherence to risk management protocols.
• Stay abreast of industry trends and regulatory changes affecting credit risk.

Compliance:

• Ensure strict adherence to regulatory requirements and internal compliance policies.
• Keep abreast of changes in legislation impacting home loan assessments.

Reporting:

• Generate and analyse reports related to home loan applications and credit decisions.
• Provide insights into key performance indicators and trends.

Qualifications and Skills:

• NQF6 compulsory, NQF7 preferred in Accounting, Economics, Banking and Finance or relevant field
• 5? years credit experience preferred
• 3 home loans experience preferred
• Exposure to Credit assessments preferred
• Excellent analytical and decision-making skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and manage competing priorities.
• Proficiency in using credit scoring models and risk assessment tools.
• Familiarity with relevant software and technology platforms.

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Job Description

• Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
• Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
• Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies