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  • Posted: Apr 12, 2022
    Deadline: Not specified
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  • MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Specialist: HR Operations and Employee Services

    Mission/ Core purpose of the Job

    • The Specialist: HR Operations & Employee Services is responsible to manage & support Employee Service provisioning and support the HR Operations, Recruitment & Onboarding service delivery
    • Further the role will also provide administrative support throughout the employee lifecycle
    • Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    • Strategy Development and Implementation
    • Support the delivery of the HR operations & recruitment strategy in line with the overarching business goals

    Operational Delivery

    • Coordinate to manage the storing and safekeeping of all legislative employee related documents (personal records)
    • Ensure employee information is updated into the HR system and physical documents are appropriately kept up-to-date and filed
    • Provide administrative support throughout the employee lifecycle
    • Coordinate to manage day to day employee administration services for employees
    • Ensure high degree of responsiveness and problem solving while managing employee service requests and queries
    • Escalate complex queries and non-standard service requests to SM: HR Operations & Business Partnering in a timely manner
    • Execute, deliver and coordinate on separations procedures in line with the approved policies and processes
    • Ensure compliance to respective internal policies, SLAs and with regulatory requirements

    Governance

    • Ad-hoc Meetings
    • Participate and provide inputs in ad hoc meetings
    • Execute day-to-day operations

    Reporting

    • Collate and prepare appropriate daily, weekly, and monthly activity and performance reports, in accordance with the measurement metrics set by management
    • Prepare/compile agreed periodic activity and performance reports

    Escalations

    • Notify escalations that have impact on critical path of service delivery

    Function Tactical

    • Participate in adhoc and operational meetings
    • Participate and provide input into tactical meetings as and when required

    Performance

    • Assist in monitoring, evaluating and reporting on the performance and service delivery in line with defined SLAs and metrics
    • Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to managementEnsure effective execution of day-to-day operations and resolve operational issues as they arise

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Relevant 3-year tertiary Diploma/ Degree  (Human Resources/Behavioural Sciences/equivalent)
    • Relevant certification / accreditation / membership with professional body (advantageous)

    Experience:

    • 2-3  years’ of experience in experience in HR Recruitment and Operations / Employee Service Management
    • At least 1year of experience with a non-traditional FinTech or E-Commerce company specifically in HR operations
    • Experience working in a medium to large organization
    • Experience working in a small to medium organization
    • Experience in ERP (Oracle preferred)

     Competencies:

    Functional Knowledge:

    • Computer literacy
    • Knowledge of HR systems & metrics
    • HR policies and procedures
    • Technical concepts relating to recruitment
    • Hire to Retire service management
    • HR operations and service delivery
    • Knowledge of South African Labour Laws and Regulations

    Skills

    • Effective communication
    • Analytical thinking
    • Decision Making
    • Conflict Mediation
    • Leadership
    • Data interpretation
    • Negotiation
    • Numeracy

    go to method of application »

    Senior Manager: HR Operations and Business Partnering

    Mission/ Core purpose of the Job
    The Senior Manager: HR Operations and Business Partnering will develop and administer all human resource operations initiatives and provide HR support to all business departments. Deliver the business vision, goals, strategies, and execution priorities. The SM is responsible for delivering core HR Operational Services, with a deep focus on generating experience and operational excellence. The specific work areas include:

    • Recruitment and On-boarding
    • Employee Services
    • Employee Relations
    • Facilities, Health and Safety Management

    Further, the SM will be accountable to deliver seamless, efficient transactional HR services to build, enable and deliver on the employee value proposition.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    • Strategy Development and Implementation
    • Manage and ensure complete accountability for HR operations and service delivery
    • Drive continuous improvement to ensure HR service delivery and operations are effective, relevant, and sustainable for Group Finco
    • Be a trusted advisor, display maturity and subject matter expertise to stakeholders including business leaders to achieve organization excellence
    • Recommend to the GM, manage, prioritise, and enable implementation of strategic programs, initiatives, and projects specific to HR operations and service delivery for Group Finco
    • Manage the performance and deliverables of direct and indirect reports to ensure that the operational objectives are achieved
    • Participate in the HR operational business plan execution whilst ensuring strategic alignment and integration

    Operational Delivery

    HR Operations & Business Partnering

    • Establish and proactively manage stakeholder relationships, within the HR team and other business units, including managing internal customer expectations
    • Establish and monitor operational compliance to the recruitment and on-boarding policies, processes and mandates
    • Oversee the end-to-end recruitment and on-boarding lifecycle and process delivery for Group Finco
    • Ensure the delivery of exceptional candidate experience and quality hiring
    • Manage and oversee the manpower plan, recruitment strategy and plan for Group Finco
    • Manage and develop sourcing strategies to attract the right talent
    • Oversight on alignment across internal departments to ensure compliance to the SLAs for recruitment and on-boarding
    • Ensure timely and accurate delivery of employee management services
    • Monitor accuracy of HR Management information and timeous availability
    • Design and Rollout HR Operations related surveys and benchmarking
    • Address enquiry management, staffing and scheduling issues that have been escalated by business units
    • Advise internal clients on the recruitment, selection and placement process
    • Support and facilitate implementation of talent management strategy
    • Manage and release letters to employees with regard to bonus and annual increases
    • Offer reward advice and guidance as the HR business partner
    • Facilitate implementation of recognition initiatives

    Employee Relations

    • Ensure a fair, equitable, transparent, and compliant work environment. Manage the infrastructure, processes, and policies to support the mandate in Finco
    • Accountable for effective management employee relations processes, policies, and procedures for Finco
    • Liaise with employees, legal teams , and business where required
    • Report and advise Leadership and Executives on ER related issues and possible resolutions
    • Manage and review the industrial relations actions, industrial interventions, and oversee the disciplinary procedures & processes for Group Finco
    • Ensure terminations, re-deployments and changes to workforce are administered in a fair and effective manner, in compliance with the local regulations and legal requirements
    • Oversee and manage exit interviews conducted, analysed, and feedback provided to management and input into retention strategies

    HR Operations Reporting

    • Manage end to end operations and service metrics which include recruitment & onboarding, employee services, employee relationsMonitor and report on compliance with HR processes and policies
    • Prepare, review and file statutory reporting requirements, as per the schedule of compliances
    • Prepare Reports and Executive updates presentation on key workforce and operational metrics
    • Manage accuracy, integrity and completeness of HR data for Group Finco

    Statutory Reporting and Compliances

    • Accountable for compliance for South African Labor and Statutory regulations and acts as applicable
    • Ensure timely/accurate statutory reporting

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 4 year tertiary degree (specialization in Management/Human Resources/Behavioural Sciences as appropriate)
    • MBA or Masters (advantageous)
    • Relevant certification / accreditation / membership with professional body relevant to HR Operations and Service Management

    Experience:

    • Minimum of 7 years of experience in managing and leading HR Operations and Services for a global organization
    • 3-4 years’ experience in a HR business partnering and/or HR operations in a Fintech/Financial Services industry
    • 3-4 years of managerial experience
    • Demonstrated management experience in  HR service delivery management
    • Understanding of core and technical Fintech related skills & competencies
    • Worked across diverse cultures and geographies
    • Experience working in a medium to large organization
    • Project management experience
    • Pan Africa multi-cultural experience

    Competencies:

    • Functional Knowledge:
    • South Africa Contract and Labour law
    • HR policies and procedures
    • Employee Relations
    • Hire to Retire service management
    • Sourcing strategies
    • Recruitment and on-boarding practices
    • HR operations and service delivery
    • Operations governance & reporting
    • Vendor management
    • Basic understanding of Facility Management including Health and Safety

    go to method of application »

    Senior Manager: Organisation Strategy and Performance Management

    Mission/ Core purpose of the Job
    Senior Manager: Organization, Strategy and Performance leads the strategy formulation, custodianship, and enablement of the following portfolios globally:

    • HR Strategy and Analytics
    • HR Planning, Budgeting, Reporting and Data
    • People Performance
    • Organization Architecture & design

    The SM is responsible to drive continuous innovation, global collaboration and deep cross-working relationships with other functional areas in HR to effectively design globally relevant solutions and insights for Finco.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
    Key Deliverables

    • The Senior Manager: Organization Strategy & Performance Management will be accountable to achieve the following objectives:
    • Strategy Development, Formulation, and Implementation
    • Establish, monitor, and align the direction, strategy, and results of the Organization Strategy & Performance Management vertical, collectively and as individual work areas
    • Lead and drive an integrated global solution development and problem-solving philosophy
    • Monitor true-value metrics to measure the impact and benefit of the function . Drive continuous improvement across all sub function verticals

    Operational Delivery

    • Strategy & Analytics, Budgeting, Data and Reporting
    • Lead the Human Resources strategy, keeping cognizance of Finco’s strategic priorities
    • Lead, control, and establish governance to manage the consolidated Group Finco HR strategy, budgets, and financials, in conjunction with Group Finco HR Leadership Group
    • Custodian of strategic HR performance to ensure HR teams across Finco and its Opcos are standardized, accountable and empowered to operate as a high performing result-oriented function
    • Cascade and align the Group Finco HR strategy, budget, analytics and reporting framework and plan with Opco
    • Develop appropriate frameworks, digital technologies and enablers to empower Finco HR Practitioners globally, to deploy result-driven strategies
    • Lead and cascade the Organization-wide HR Data Strategy, Policy and related technologies

    Organization Architecture

    • Custodian and controller of the following Organization Architecture elements across Finco and its Opcos

    Operating Model

    • Organization Design standards, frameworks, policy, and process
    • Organization Competency framework
    • Organization Job Architecture and Evaluations
    • Lead and drive Opco HR Executive alignment to the global architecture metrics to ensure global adherence to standards

    In conjunction with GM: HR, review:

    • Business cases for changes in Functional Blueprints / Operating model
    • Review business case for new L3H and above positions requested at Group or Opcos
    • Other requests within the authorization limits of the policy and DoA
    • Promote and drive integration of the Organization Organization Architecture with MTN Group Organization Architecture team, where applicable
    • Define Organisation Design guard rails for Opco Finco. Assist and provide input to large organisation design initiatives in Opco Finco
    • Design of Job Descriptions for Group Finco based on Operating Model and Organization structure changes
    • Monitor alignment of Opco Organization Structures and Operating Models in line with Group Finco defined organization blueprints

    Global Performance Management

    • Custodian and owner for Finco’s global performance management framework, principles, policy and process to ensure it is aligned to MTN’s strategic vision and priorities
    • Responsible for governance and continuous improvement of performance management policies and processes in line with Group MTN performance management processes and polices, where applicable
    • Promote and drive integration of the performance management framework with MTN Group Performance frameworks, where applicable
    • Cascade Performance management guidelines, principles, templates and critical cycles across Opcos for global alignment and standardisation
    • Design and implement standardized global libraries for goals and KPIs. Ensure alignment to the business plan, strategy and budget by actively collaborating with the respective functional Leaders
    • Collaborate with various functional leaders to define and gain sponsorship for the desired performance objectives, goals, KPIs for the Group and Opcos
    • Ensure integration of MTN’s EVP and Finco Rewards frameworks with the Performance Framework in all Finco Opcos
    • Responsible for management, execution and validation of Executive Bonus Agreements and their results

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 4 year tertiary degree (specialization in Commerce / Finance / Human Resources / Behavioural Sciences and/or equivalent)
    • MBA or Masters (advantageous)
    • Relevant certification / accreditation / membership with professional body relevant to performance management/KPI design /Metrics and Measurements/ related areas (advantageous)
    • Relevant certification / accreditation / membership with professional body relevant to Organization Architecture & Design, Competency Modelling etc.(Advantageous)

    Experience:

    • Minimum of 7 years of experience in organization design and/or performance management for a global company
    • 3-4 years’ experience in Organization Architecture & Operating Model design and KPI design & management  with a solid track record of senior and strategic management experience in the Fintech/ Financial Services industry
    • 3-4 years of managerial experience
    • Knowledge and understanding of the Fintech, Payments, E-commerce business ecosystem
    • Deep understanding of core and technical Fintech related competencies in line with Agile and Scrum frameworks & methodologies
    • Worked across diverse cultures and geographies
    • Experience working in a medium to large organization
    • A track record of creating innovative and measurable solutions to business challenge
    • Experience in operating centers of excellence (preferred)
    • Project management experience
    • Pan Africa multi-cultural experience

    Competencies:

    Functional Knowledge:

    • Fintech Industry Knowledge
    • Operating Model and Architecture Design
    • Fintech Business Operating Models
    • Organization and Job Design Methodologies
    • SST Theory (Levels of Work)
    • Guide Chart Methodology
    • Strategic Organization Architecture Program Management
    • Competency framework
    • Performance management ( Frameworks, policy & process)
    • Fintech KPI design and measurements
    • KPI / KRA methodology
    • Corporate performance management principles
    • Basic understanding of revenue and profit accounting methods
    • Strategic thinking
    • Effective communication
    • Strategic Thinking
    • Analytical thinking
    • Decision Making
    • Conflict Mediation
    • Leadership
    • Empower Individuals
    • Managerial Courage
    • Data interpretation
    • Negotiation
    • Numeracy
    • Analytical

    Behavioural Qualities

    • Adaptable
    • Complete candour
    • Culturally aware
    • Emotional Maturity
    • Innovation
    • Integrity
    • Leadership
    • Team Player

    go to method of application »

    Senior Specialist: EPM Financial Reporting Design

    Mission/ Core purpose of the Job
    The Senior Specialist: EPM Financial Reporting Design position is responsible for the MTN Group system design and development to perform financial reporting. The position combines development and operations and closely aligns with the support of the system to enable continuous improvement and monitoring of the reporting process.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    • The Senior Specialist: EPM Financial Reporting Design position is responsible for the MTN Group system design and development to perform financial reporting and month end processes spanning all the way from OpCos’ legal entities to the group aggregate numbers.
    • The position combines development and operations and closely aligns with the support of the system to enable continuous improvement and monitoring of the process. The reporting, month end close calendars, interaction, and alignment of group strategies with OpCo implementation and transparent reporting on the process adherence and efficiency falls within the roles mandate.
    • The design and implementation of an intercompany solution catering to business needs but ensuring trusted and transparent reporting is a key deliverable from this role. The continuous improvement of the processes while considering Transfer pricing, tax implications and performance reporting is required.

    Other key performance areas include:
    Enterprise Performance Management

    • Design and develop the Oracle Cloud reporting solutions falling under the EPM stack together with the Programme Manager, Project Managers and implementation partners, and
    • Defining the strategy for EPM reporting and implementing it at both a Group and OpCo level
    • Defining and developing the MTN reference reporting architecture and best practices on design to ensure reusability and driving benefits from the implemented solutions.
    • Providing guidance in preparing custom reporting formats
    • Reviewing of reports generated to check whether the new/customized reporting formats conform to the requirements. Ensure completeness, accuracy and relevance for the same
    • Continuously seeking to improve the reports prepared
    • Reviewing month-end and annual reports and providing feedback
    • Conceptualizing the required reporting documents for dashboards to be used for reporting and analysis purposes
    • Reviewing the dashboards developed and provide feedback in the form of suggestions/ changes to the same
    • Providing guidance on defining future requirements on reporting for management purposes
    • Liaising with relevant stakeholders on a regular basis and understand changes/improvements in the reporting requirements for Group and OpCo
    • Manage intercompany for the OpCo’s serviced by MTN Boost (EPM)
    • Reporting on FCC for the OpCo’s serviced by MTN Boost (EPM)
    • Maintaining chart of accounts for EPM
    • Assist with budget loads for OpCo’s serviced by MTN Boost (EPM)
    • Manage the team which reports into the role (reporting & intercompany team

    Job Requirements (Education, Experience and Competencies)
    Education

    • BSc/Bcom
    • Relevant Software Certification or courses (preferred)

    Experience

    • 3 – 5 Years EPM
    • Relevant Accounting Experience
    • Cloud Experience (preferred)

    Knowledge:

    • Business Requirements documentation and review
    • Financial Reporting and month end closure processes. General Ledger and Intercompany experience highly beneficial.
    • Actual and disclosure reporting standardization
    • Multi-dimensional scripting (MDX)
    • Governance Frameworks
    • OpCo GL Process familiarity
    • Functional compliance and reporting standards
    • Close integration with Support team to ensure continuous improvement and proactive development to address and assist future business needs.
    • Stakeholder Management

    Skills:

    • Problem solver
    • Improvement driver
    • Strong logical analytical and evaluation skills
    • Effective conflict resolution
    • Results focused
    • Fact based decision making

    Behavioural:

    • Complete candour
    • Strong interpersonal skills
    • Manages relationships
    • Emotional maturity
    • Innovation
    • Cultural awareness and adaptability

    go to method of application »

    Manager: Recruitment and Onboarding

    Mission/ Core purpose of the Job
    The Manager: Recruitment & Onboarding is responsible to design, enhance, and deliver recruitment specific activities and processes in order to deliver on unique and evolving business requirements underpinned by best practice. Also, to continuously enhance service delivery, through sourcing, qualifying, and influencing talent recruitment for all levels and all types of positions. Furthermore, identifying and implementing recruitment strategies and mining social media, networking sites, user groups, passive candidates, and candidate databases to identify, screen, and create talent communities and candidate pipelines for current and future positions.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    • Strategy Development and Implementation
    • Support the delivery of recruitment strategy in line with the overarching business goals
    • Assist in the creation of the functional strategy in line with the overarching business goals where required

    Operational Delivery

    Responsible to Implement onboarding best practices and methodologies

    • Ensure recruitment and onboarding standards and experience is in line with MTN Group defined experience standards
    • Ensure candidates are appropriately matched to roles in order to prevent inefficiencies and business impact due to increased turnover, supervision or training
    • Consult and collaborate with business & line managers by guiding and supporting them with regard to considerations for experience and other requirements that may be appropriate for roles identified for recruitment processes, as well as the suitability of identified candidates, as noted from experience in similar or related processes
    • Find the right candidates, at the right time and at the right cost, according to business plans and targets (such as employment equity).
    • Manage end-to-end process of sourcing top talent as per agreed benchmarks
    • Ensure a proactive service to stakeholders by sourcing relevant talent to fulfil immediate requirements
    • Drive utilisation of various sourcing channels and methods
    • Identify, manage and drive utilization of sourcing channels/tools that meet the business requirements
    • Conduct recruitment and selection process in accordance with the relevant guidelines and legislation to maintain the quality and integrity of the process
    • Manage and maintain up to date vacancy and recruitment tracker and pipeline
    • Along with interview teams, participate in and play an advisory role in recruiting, creating job postings and interviewing candidates as needed
    • Manage vacancies and job posting (incl. internal job postings)
    • Work with functional leaders/ Line Managers for shortlisting and interviewing scheduling
    • Ensure timely communications and coordinate with candidates throughout the recruitment lifecycle
    • Manage administrative and coordination activities for the offer management process including hiring due diligence / background checks / referral checks
    • Manage onboarding processes in a timely and effective manner, with a view to maximize new candidate experience
    • Coordinate with internal departments (E.g. Technology, Administration etc.) to ensure onboarding readiness
    • Coordinate with employee services for alignment of recruitment and onboarding updates to HRIS
    • Manage recruitment related documentation and verification procedures

    Governance

    • Ad-hoc Meetings
    • Participate and provide inputs in ad hoc meetings
    • Execute day-to-day operations

    Reporting

    • Collate and prepare appropriate daily, weekly, and monthly activity and performance reports, in accordance with the measurement metrics set by management
    • Prepare/compile agreed periodic activity and performance reports for the attention of management

    Escalations

    • Resolve escalations as per defined escalation / resolution procedures; and
    • Notify escalations that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.

    Function Tactical

    • Participate in adhoc and operational meetings
    • Participate and provide input into tactical meetings as and when required

    Performance

    • Assist in monitoring, evaluating and reporting on the performance and service delivery in line with defined SLAs and metrics
    • Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management
    • Ensure effective execution of day-to-day operations and resolve operational issues as they arise

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Bachelor’s Degree in Human Resources, Social Science, Psychology, or related field required
    • MBA or Masters (advantageous)
    • Relevant certification / accreditation / membership with professional body relevant to HR Operations and Service Management

    Experience:

    • 5 or more years of relevant work experience in  HR Operations, Recruitment & Onboarding
    • At least 3 years’ experience with a non-traditional FinTech or E-Commerce company specifically in HR operations and/or Recruitment & Onboarding
    • Understanding of core and technical Fintech related skills & competencies
    • Worked across diverse cultures and geographies
    • Experience working in a medium to large organization
    • Project management experience
    • Pan Africa multi-cultural experience

     Competencies:

    Functional Knowledge:

    • Recruitment and on-boarding practices
    • Hire to Retire service management
    • HR operations and service delivery
    • Knowledge of South African Labour Laws and Regulations
    • Recruitment and on-boarding practices
    • Operations governance & reporting
    • Vendor management

    Skills

    • Effective communication
    • Analytical thinking
    • Decision Making
    • Conflict Mediation
    • Leadership

    Method of Application

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