BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications
Key Deliverables / Primary Functions
- Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.
- Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.
- Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.
- Maintaining good client relations.
- Tracking and managing work records, as well accurately compiling reports, including job reports.
Core Functional Skills & Knowledge
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Achieving personal work goals & objectives
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
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Core Description
- Responsible for the analysis of the business function and processes as well as assist in the logical design of systems and databases for the business processes.
Key Deliverables / Primary Functions
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices, designing modifications
- Recommend controls by identifying problems, writing improved procedures
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Maintain user confidence and protect operations by keeping information confidential
- Prepare technical reports by collecting, analyzing and summarizing information and trends
- Contribute to team effort by accomplishing related results as needed
- Validate resource requirements and develop cost estimate models
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
- Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
- Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Review a variety of areas including operations, purchasing, inventory, distribution and facilities
- Understand and communicate the financial and operational impact of any changes
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Core Functional Skills & Knowledge
- Critical Thinking
- Analytical and Problem Solving
- Business Processes
- Product Knowledge
- Facilitation
- Legislative knowledge
- Technical Standards
Core Behavioural Competencies
- Job Match
- Culture Match
- Delivering Results & Meeting customer expectations
- Working with people
- Analysing
- Writing and Reporting
- Adhering to principles and values
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience in systems/business analysis
OR
- 7 years’ relevant experience in systems/business analysis
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Core Description
- Support executive and senior management by providing administrative support, assistance in cost reduction initiatives, schedule coordination, travel and accommodation assistance, meeting and workshop coordination
Key Deliverables / Primary Functions
- Aid in the arrangement of travel and accommodation for the Executive and Senior Management team
- Verify the required accommodation needs (billable and non-billable) and arrange for the necessary approval
- Provide administration support, account analysis, customer reports and information collation
- Facilitate functions & engagement meetings for internal and external clients
- Assist Managers with the preparation of presentation packs
- Provide support with cost reduction initiatives, i.e. Overtime Cost Reduction
- Aid in ensuring adherence to the BCX procurement process and assisting in the approval of the Capex, Opex, PO and Suggested Order Files.
Core Functional Skills & Knowledge
- Microsoft Excel
- Microsoft Office
- Attention to detail
- Communication
Core Behavioural Competencies
- Job Match
- Culture Match
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Presenting and Communicating information
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
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Core Description
- Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service.
Key Deliverables / Primary Functions
- Managing client/customer expectations by maintaining contracted SLA
- Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
- Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
- Maintain and ensure all bill of materials are documented and submitted; manage branch expenses – overtime, fuel, consumables, electricity, third party vendors and services
- Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
- Ensure company HES principles, process, procedure and compliance is always adhered to and maintained
Core Functional Skills & Knowledge
- Decision Making
- Leading Teams / Team Leadership
- Customer Service
- Analytical and Problem Solving
Core Behavioural Competencies
- Culture Match
- Job Match
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Planning & Organising
- Coping with pressures & setbacks
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
- If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level
Certifications
- Preferred/Advantageous Certifications:
- ITIL
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Core Description
- Manage all aspects of the branch and its staff. Working collaboratively with the branches’ department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service.
Key Deliverables / Primary Functions
- Managing client/customer expectations by maintaining contracted SLA
- Incident, problem and crisis management; assigning, updating and closing of incidents, projects and PM’s; guide and mentor technicians; productivity and stock management
- Maintain client/customer contractual obligation to complete expected preventative maintenance agreement, project and installation rollout, stock, resources and documentation
- Maintain and ensure all bill of materials are documented and submitted; manage branch expenses – overtime, fuel, consumables, electricity, third party vendors and services
- Ensure weekly, monthly and annual stock takes of all maintenance, client stock and boot stock are done accurately and precise; ensure critical stock and spares levels are maintained and adhered to by branch
- Ensure company HES principles, process, procedure and compliance is always adhered to and maintained
Core Functional Skills & Knowledge
- Decision Making
- Leading Teams / Team Leadership
- Customer Service
- Analytical and Problem Solving
Core Behavioural Competencies
- Culture Match
- Job Match
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Planning & Organising
- Coping with pressures & setbacks
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum of 5 years’ experience in a technical operational role and a minimum of 2 years team leader or junior management experience
Or
- If only Grade 12, then 7-years’ experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management level
Certifications
- Preferred/Advantageous Certifications:
- ITIL
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Core Description
- Responsible for Translation of corporate direction into organisation planning and management for stock control, asset management, customer stock holding. Negotiate supplier agreements internationally and development of strategy around Enterprise Development. Management of the stock and Capital Expenditure budget. Define and implement policies and procedures relating to stock control nationally and internationally.
Key Deliverables / Primary Functions
- Successful completion of critical Logistics deliverables, including:
- Defining vision and goals of the department, strategy mapping, as well formulation of Departmental Processes and Procedures;
- Managing contracts and negotiations with Suppliers.
- Management of stock control of the business, including customer stock and reporting of such
- Accurate management of average costing
- Management of Maintenance stock and Capital Expenditure budget;
- International stock management
- Responsibility for Logistics functions and staff, including:
- Providing leadership and direction of all staff reporting into the department
- Monthly Stocktakes and Weekly Cycle Counts
- Daily stock reporting – Internal and Customer
- Stock order and SKU management
- Warranty management and tracking of revenue
- Supplier introduction and pricing, as well distribution of agreements
- Regular Branch visits, ensuring application of all processes, as well stock maintenance.
- Assuming full responsibility and accountability for various Finance functions, including:
- Procurement and stock (including obsolete stock) management
- Management of Creditors, as well various Billing types, including Time and Material and Freight.
Core Functional Skills & Knowledge
- Decision Making
- Leading Teams / Team Leadership
- Customer Service
- Contract Management
- Analytical and Problem Solving
Core Behavioural Competencies
- Culture Match
- Job Match
- Deciding & Initiating Action
- Planning & Organising
- Persuading and Influencing
- Delivering Results & Meeting customer expectations
- Leading and supervising
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- Minimum 7-years’ Logistics experience, with at least 4-years in a management capacity.
Or
- If the highest qualification is grade 12, 9-years’ Logistics experience, with at least 4-years in a management capacity.
Certifications
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Core Description
- Responsible for managing and controlling the resources required to deliver the contracted services to clients by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the client for scheduled reporting, proactive incident, problem and change alerting/reporting and service status changes. Provides junior management support services to ensure the effective operations within the business unit.
Key Deliverables / Primary Functions
- Manage customer accounts by monitoring levels of customer satisfaction; ensure that corrective action is taken where necessary and proactively identify opportunities to maximise customer satisfaction through customer business insights and relationship building with key staff.
- Apply technical knowledge to assist clients to define their requirements and put together proposals for documentation work,
- Takes responsibility for a substantial part of operational service delivery, including handling exceptional events, quality and level of service and workload scheduling, according to documented service level agreements.
- Take responsibility for the provision of adequate, accurate and timely reports on actual service levels achieved compared with the targets set in SLAs, ensuring that significant failures to meet target are brought to the attention of superiors.
- Demonstrate the technical feasibility of proposed solutions, especially where integration of diverse hardware and software is involved.
- Ensure that all requests from users for assistance are handled promptly and effectively; assist users to make effective use of the facilities available to them.
Core Functional Skills & Knowledge
- Analytical and Problem Solving
- Attention to detail
- Change Management
- Communication
- Customer Service
- Interpersonal skills
- ICT Knowledge
Core Behavioural Competencies
- Planning & Organising
- Culture Match
- Working with people
- Leading and supervising
- Delivering Results & Meeting customer expectations
- Applying expertise & Technology
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- Grade 12 & 5 years’ experience
Certifications
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Core Description
- Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery.
Key Deliverables / Primary Functions
- Monitors and reports on service levels
- Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
- Ensure that existing services stay up and running
- Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
Core Functional Skills & Knowledge
- Technology Consulting
- Service Level Agreement (SLA) Management
- Customer Service
- Contract Management
- IT Service Management
Core Behavioural Competencies
- Job Match
- Delivering Results & Meeting customer expectations
- Planning & Organising
- Presenting and Communicating information
- Applying expertise & Technology
- Formulating Strategies & Concepts
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ relevant experience
- OR if Grade 12; 7 years relevant experience
The following experience will be required
- Skilled in the development of Power BI reports and applications
- Skilled in the management and development of SQL databases and stored procedure
- Skills in the development of Power Apps will be an advantage
Method of Application
Use the link(s) below to apply on company website.
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