Latest Recruitment at Nedbank

Job Purpose

• To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Minimum Experience Level

• 7 - 10 years

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Financial Management/ Accounting)/ BSc Agri)

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities
Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Purpose

• To be accountable for the Nedbank Private Wealth suite of banking products for the HI, HNW and UHNW client segment, which includes strategy, implementation, relationship management and profitability. This is a Divisional Committee position. 

Job Responsibilities

• Manage the banking business in a sustainable manner: 
• Set and drive the achievement of financial, cross-sell, client growth and client retention targets for the suite of banking products in collaboration with the distribution and CVP teams. 
• Manage the profitability of the suite of banking products. Identify and understand profitability levers on the product lines to facilitate segment specific product packaging and pricing. 
• Determine and manage banking budget for the 3-year planning cycle. 
• Lead and implement pricing for the suite of banking products. 
• Determine the data metrics that is required to track and monitor financial and client targets. 

Product Management and Business Support: 

• Strategic management and execution of the end-to-end banking product offering, product delivery, product effectiveness, product innovation and enhancements, in line with the divisional, cluster and group strategy. 
• Ensure that the product delivers on client segment value, client service and experience and market competitiveness. 
• Stay abreast of market (including digital) trends and innovation. 
• Attend divisional and cluster credit and banking risk meetings to represent banking business review risk of lending book and make recommendations regarding risk monitoring. 
• Represent and lead the business in the banking client segment migration strategy and execution. 
• Manage and mitigate all risks (including market conduct) related to the suite of banking products. 
• Manage outsourced relationships from a product perspective where other areas within the Nedbank Group are responsible for delivery of the NPW branded product suite. 
• Determine the data metrics that is required to track and monitor client experience, outsource management and delivery on banking strategy. 

Project Management: 

• Manage the banking product deliverables for the divisional, cluster and group strategic initiatives in collaboration with the divisional, cluster and group project, strategy and IT teams. 
• Draft all business cases in support of the commercialisation of all banking product innovation and IT projects. 

Process Analysis and Design: 

• Process re-engineering and design from front office to back office (end to end) to ensure smooth delivery and operational efficiency for all banking products. 
• Creating operating / process efficiencies when designing future view for Banking Product and packaging. 

Deliver on enterprise-wide strategic initiatives:

• Represent and lead the business in all the relevant group steerco's related to banking (product and digital) innovation and banking market share growth and take accountabilities for all executing and reporting. 
• Collaborate with the advisory, fiduciary and CVP colleagues, distribution segment heads, distribution regional heads and cluster, and group stakeholders to embed the NPW banking product into the Nedbank client base, to ensure increased cross-sell and to ensure that the new potential NPW banking clients are routed to the NPW banking segment.  

Job Responsibilities

• Client experience banking products and channels:
• Drive and entrench a consistent client experience through all bank channels. 
• Execute client experience improvements on product systems and channels as per the WMSA continuous services improvement log. 
• Provide SME input into client journey design process together with the WMSA client enablement teams and/or relevant specialists. 
• Assist in complaints root cause analysis for banking products and processes. 
• People Management: 
• Work with the divisional committee to determine an optimal organisation structure for banking product and operations. 
• Manage the performance of reports by implementing performance agreement and ensuring a clear vision. 
• Identify relevant development needs. 
• Maintain a high performing team by identifying a talent pool through conducting career conversations and utilizing the talent grid principles and developing talent retention programmes. 
• Understand and embrace the Nedbank vision and values, leading by example. Ensure issues raised in culture surveys are addressed and results are improved. 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Masters of Commerce / Post graduate Degree in Business Administration

Minimum Experience Level

• 7 - 10 years' experience Banking Products experience within Financial Services i.e. strategy, relationship building and implementation. 

Technical / Professional Knowledge

• Client service management
• Communication Strategies
• Diversity management
• Relevant regulatory knowledge
• Stakeholder management
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Strategic and tactical planning
• Technical product knowledge

Behavioural Competencies

• Establishing Strategic Direction
• Operational Decision Making
• Building Organizational Talent
• Driving Execution
• Sharing Responsibility
• Leading Change

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Job Purpose

• To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.

Job Responsibilities

•     Onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
•    Acquisition and onboarding of buyers (e.g. supplier’s debtors) onto the Avo B2B platform
•    Change management of sellers and buyers 
•    Onboarding of buyers on the platform
•    Manage client experience for strategic partners, suppliers and buyers
•    Overall relationship management for experience strategic partners, suppliers and buyers, and Avo cross-sell leveraging those relationships 
•     Ensure that all individual and department results are delivered within budget to deadlines
•     Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
•     Ensure that all individual and department results were delivered within budget to deadlines
•     Deliver services to client expectations and Nedbank standards
•     Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
•     Manage matrix stakeholder relationships
•     Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated
•     Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
•     Ensure that professional solutions delivered within agreed parameters and timelines
•     Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
•     Build commercially viable relationships with clients by providing quality advice to clients
•     Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations 
•     Deliver best practice services to client expectations
•     Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations 
•     Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years experience in a client service role within a banking environment

Types of exposures

•     Account Management 
•     Sales Enablement 
•     Relationship Management 
•     Change Management  
•     Client Support

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

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Job Purpose

• To develop and monitor the implementation of the Enterprise-Wide Risk Management Framework in Nedbank Insurance and it's subsidiaries to comply to regulatory requirements and ensure alignment to international best practice. 

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. 
• Foster transformation of the workplace and support Nedbank Insurance in the achievement of the BEE initiatives and transformation targets, improve work processes, productivity and reduce costs. 
• Achieve continuous improvement goals and create an environment where managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas of improvement. 
• Develop risk plans that enable the implementation of the business strategy. 
• Ensure compliance with regulations and prevent losses. 
• Ensure alignment of area business processes and systems are functioning by identifying and documenting risks to the Group Risk Frameworks. 
• Keep business updated on a regular basis and analyze information generated from the risk exercises. 
• Track the performance of the Risk Management team. 
• Ensure the business fully complies with risk standards. 
• Mitigate risks by providing the business with relevant information, guidance and advice. 
• Evaluate and analyze area audit findings and management improvement comments. 
• Meet financial objectives and ensure improvements on identified risks. 
• Build and maintain stakeholder relationships through engagement to obtain an understanding of their risk practices to contract, manage and meet expectations. 
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of risk and business objectives. 
• Manage own career progression through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise. 
• Identify opportunities to influence the improvement or enhancement of business processes or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank. 

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BCom (Hons)  (Financial Management, Accounting, Auditing, Information Systems or Risk Management)
• Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa

Essential Certifications

• Institute of Risk Managers
• Member of Institute of Risk Management of South Africa and/or Compliance Institute of South Africa

Minimum Experience Level

• Must have 5 - 8 years' experience in Risk Management within Financial Services / Banking and Insurance (Preference) environment.

Technical / Professional Knowledge

• Business Acumen
• Business writing
• Cluster specific operations
• Communication Strategies
• Data analysis
• Financial markets
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Funding, Liquidity and capital mannagement frameworks, Policies and methodologies

Behavioural Competencies

• Communication
• Continuous Learning
• Decision Making
• Facilitating Change
• Influencing
• Technical/Professional Knowledge and Skills