Latest Roles at Weylandts Furniture Cape Town (Pty) Ltd

Job Purpose:

We are seeking a dynamic, experienced and results driven B2B Development Manager to join our team. The B2B Development Manager will play a crucial role in driving business growth by identifying and pursuing new business opportunities, while managing strategic business partnerships with identified key players. The successful candidate will play a key role in driving revenue growth, expanding our customer base, and enhancing our brand presence in the market.

Local, national, and possible international travel will be required.

Main Accountabilities:

• Develop and execute key business development strategy. This includes understanding brief, generating ideas, conducting research, developing strategies, and generating business plans for presentation and execution.
• Identify and pursue potential business partnership opportunities to expand market reach and increase customer base. Develop a comprehensive understanding of the market landscape and competitor activities.
• Build and maintain strong relationships with existing and prospective B2B clients, understanding their needs and providing tailored solutions to meet their expectations.
• Negotiate and finalize agreements and contracts with B2B clients. Includes drafting proposals of financial model, agreements and commercial terms.
• Collaborate with internal departments, to ensure seamless execution of B2B initiatives.
• Prepare and deliver compelling sales presentations, proposals, and contracts to effectively communicate our value proposition and secure new business.
• Prepare detailed reports on partnership activities, revenue generation and other relevant metrics. Presentation and reporting back to exco level on these elements.
• Develop and implement key performance indicators to measure the success of partnerships. Regularly analyze partnership performance and make data-driven recommendations for improvement.
• Stay up to date with industry developments, B2B best practices, and emerging technologies to maintain a competitive edge in the market.

Technical Skills:

• Bachelor's degree in business or a related field.
• 8- 10 years’ experience in development & customer relationship management preferably in a similar industry.
• Strong business acumen and ability to understand complex B2B sales cycles.

Behavioral Competencies

• Focused and outcomes-based personality.
• The job holder must be pro-active and have excellent interpersonal and negotiating skills.
• They must be able to work on their own initiative and to be accountable for their work performance.
• They must work well as part of the Weylandts team.
• Stakeholder management.
• This position requires a hands-on, determined, responsive, engaging and dynamic personality to ensure all accountabilities are achieved on time.
• Excellent motivational and communication skills are also required as is a positive, can-do attitude.

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Main Accountabilities: 

 Financial Management

• Ensure that the store meets and exceeds turnover and gross profit targets
• Ensure compliance with discount management KPI
• Expense management
• Stock control
• General administration

 Brand Management 360°

• Maintain general housekeeping and Visual Merchandising integrity (includes all areas of the premises)
• Drive exceptional customer service
• Execution of exceptional business processes
• Ensure compliance with in-store music, dress code and customer engagement

 People management

• Management and motivation of all staff
• Training and development of all staff, including performance management

 Operational management

Ensure that processes detailed below are executed efficiently and as per company policy

• Sales
• Stock management
• Point of sale
• Visual Merchandising
• Back of house
• Ensure compliance with company/ internal terms and conditions

Qualifications: 

• Grade 12/ Matric
• Relevant diploma/ degree

Experience and skills: 

• Minimum of 10 years work experience, with at least 5 years at operational management level
• Previous experience in consumer-centric environment
• Proven record of meeting and exceeding sales targets
• Proven aptitude in analyzing and interpreting sales figures, understanding financial indicators and budget management
• Comfortable working with different systems and technology, including POS and stock management systems
• Must be available to work retail hours including weekends and public holidays
• Valid driver’s license and own vehicle essential

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Main Accountabilities: 

 Financial Management

Consistently meet and exceed monthly and YTD –

• Cash Collected (Net of VAT), and
• Discount Target
• Drive new sales opportunities through a variety of innovative methods

 Customer/ Brand Management 360°

• Drive exceptional customer service with full accountability for customer engagement and communication
• Assist clients and ensure that their needs are identified and met
• Act as the single point of contact for the client
• Ensure that care instructions are explained
• Maintain general housekeeping and ensure that all items are priced and displayed correctly
• Ensure training compliance in line with company policy

 Operational Management

Ensure that processes detailed below are executed efficiently and as per company policy

• Sales Orders
• Account Management
• SR Management / Resolution
• Stock take
• Studio Referral
• Decorator / Partner Program

 Qualifications: 

• Grade 12/ Matric
• Relevant diploma/ degree advantageous e.g. Interior Design

 Experience and skills: 

• Minimum of 5 years’ work experience
• Previous experience in consumer-centric environment
• Proven record of meeting and exceeding sales targets
• Excellent communication, interpersonal and networking skills
• Comfortable working with different systems and technology, including POS and stock management systems
• Must be available to work retail hours including weekends and public holidays
• Passionate about décor and Weylandts furniture and homeware products.
• Valid driver’s license and own vehicle essential

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Job Purpose:

This position is responsible for ensuring that customer purchases and orders are completed in a professional and timely manner. Working closely with the sales consultants there is a great emphasis on administration as well as handling payment from customers.

This position will be based in our Fourways Showroom. 

Main accountabilities:

• Ensuring accurate and timely processing of sales and orders, including production of invoices, delivery details and handling of payments
• Responsible for handling cash floats, including balancing daily cash ups
• Ensuring that all data gathered from customers and sales consultants is accurate (in relation to product codes and delivery addresses etc)
• Answering telephones in a professional manner and answering queries efficiently when possible
• Ensuring that company policies and procedures are adhered to at all times
• Production of reports as required (using Excel) and carrying out all related administration, including filing
• Assist customers with sales of Homeware products
• Assist consultants and merchandisers with housekeeping and when required on the store floor.
• Participation in stock takes on a daily/ weekly basis as directed by the store manager.
• As the first point of contact with customers, engaging and interacting to enhance the client experience and answer queries.
• Handling customer complaints as far as possible and referring appropriately when necessary.
• Must be willing to take on further administration responsibilities if necessary.

 Qualifications:

• Grade 12/Matric

 Experience and skills:

• Excellent administration and typing skills are required. 
• Sound working knowledge of Microsoft Office necessary.
• Previous background in customer facing environment in admin role required.
• Must be available to work retail hours including weekends and public holidays.
• Passionate about décor and Weylandts furniture and homeware products.
• Comfortable working with different systems and technology.

 Behavioural Competencies:

• The job holder must demonstrate a positive, can-do attitude. He or she must take responsibility for their work, be a team player, accurate and have excellent problem solving and decision-making abilities.  Being able to work well under pressure and handle difficult customers is pre-requisite.