Latest Vacancies at GBS

Job Description

The Chief People Officer (CPO) will serve as a strategic partner to the executive team, responsible for crafting and executing the company’s human capital strategy. This role encompasses oversight of all facets of the people function, including talent acquisition, employee relations and engagement, compensation and benefits, organizational culture, and overall HR operations. We seek a forward-thinking leader who is passionate about fostering a positive work environment and driving organizational excellence through a people-first approach.

Key Responsibilities:

Strategic Leadership:

• Develop and implement a comprehensive people strategy aligned with the company’s business objectives.
• Partner with the executive team to address organizational challenges and leverage opportunities.
• Drive organizational change initiatives and ensure they align with business goals.

Talent Acquisition and Management:

• Oversee recruitment and onboarding processes to attract and retain top talent.
• Develop and execute talent management strategies, including succession planning and career development.
• Cultivate a high-performance culture through effective performance management and employee engagement programs.

Employee Relations and Engagement:

• Manage employee relations issues, providing guidance on conflict resolution and disciplinary actions.
• Design and execute programs to enhance employee satisfaction and retention.
• Promote open communication and feedback mechanisms to ensure employee voices are heard.
• Develop strategies to improve employee engagement, work-life balance, and job satisfaction.
• Implement feedback systems to measure and enhance employee engagement and address concerns proactively.
• Design and promote programs that foster a positive work environment, team building, and employee well-being.
• Establish recognition programs to celebrate individual and team accomplishments, reinforcing a culture of appreciation.

Compensation and Benefits:

• Oversee the design and administration of competitive compensation and benefits programs.
• Ensure compliance with legal and regulatory requirements related to compensation and benefits.
• Review and enhance payroll processes to ensure compliance and efficiency.

HR Operations:

• Optimize HR processes and systems for enhanced efficiency and effectiveness.
• Monitor and analyze HR metrics to drive data-informed decisions and continuous improvement.

Driving Culture:

• Design and implement a cultural strategy that aligns with the company’s vision and values, fostering inclusivity, innovation, and collaboration.
• Serve as a role model for organizational culture, demonstrating and promoting behaviors and attitudes that support company values.
• Conduct regular assessments of organizational culture and use insights to drive continuous improvement.
• Integrate culture into all aspects of the employee lifecycle, from recruitment to career development.

Reward and Recognition:

• Ensure alignment of people strategies with company goals and adapt strategies based on evolving priorities.
• Facilitate the alignment of individual and team goals with organizational objectives, ensuring clarity and transparency.
• Lead change management efforts related to people initiatives, ensuring smooth transitions and minimal disruption.

The successful incumbent must have the following qualifications and experience:

• BA in Human Resources, Business Administration, or a related field; advanced degree or MBA specializing in HR, Organizational Development, or Leadership preferred.
• 10-15 years of progressive HR experience, including at least 7 years in senior leadership roles, ideally within a call center environment.
• Extensive experience in leading HR teams, talent management, and performance management.
• Proven track record in strategic planning, employee engagement, and culture development.
• Experience in managing employee relations, conflict resolution, and developing engagement programs.
• Proficient in designing and administering competitive compensation and benefits programs.
• Skilled in optimizing HR processes and leveraging HR metrics for informed decision-making.
• Demonstrated ability to design and implement cultural strategies that align with organizational values.

Skills:

• Proven leadership and change management skills.
• Strong understanding of HR best practices, employment laws, and regulations.
• Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
• Experience in driving diversity and inclusion initiatives.
• Ability to analyze and interpret HR metrics to drive decision-making.

Attributes:

• Visionary leader with a passion for developing and mentoring talent.
• Strategic thinker with a results-oriented approach.
• Collaborative and approachable, committed to fostering a positive work environment.
• Adaptable and resilient, thriving in a fast-paced and dynamic setting.

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Job Description

• The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments. 

JOB RESPONSIBILITIES:

• You must have the ability to create both standardised and custom reports, analyse the data within and report to the business department on the findings.
• Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs.
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Projects will range from small, distinct pieces of work to long term program engagements
• You will be expected to deliver quality work on your assigned projects
• Work with business stakeholders to determine their business information needs and determine the right approach for collecting & presenting data as well as which analytical tool is required.
• Assist with data collection and processing procedures considering the business requirements and data relationships.
• Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings answer the business questions and are accurate.
• Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions.
• Initiate and drive continuous improvement of all performance reporting in order to better manage the business.
• Provide direction regarding patterns, trends, and market analysis to drive business decisions.
• Writing relational and multidimensional database queries
• Building, implementing and supporting the BI solutions
• Assist in problem resolution to the team through problem research
• Your goal will be to build efficient solutions that solve business challenges in a fast-paced environment
• You will be working with business to understand requirements and deliver solutions
• You will be required to research new technologies from time to time, specifically where they relate to the strategic direction of the business, or a current project
• Translate business needs to technical specifications and deliver on the output
• Debugging, monitoring and troubleshooting solutions
• Analytical mind with a problem-solving aptitude
• You will also be required to perform administrative and other ad-hoc functions as and when required by the team

MINIMUM REQUIREMENTS:

• Matric / Grade 12
• Bachelor’s Degree (Preferred) or Gen Man 5 (Qualification)
• Call centre
• Minimum of 3 years of experience as an Business Intelligence Analyst or similar position preferred
• Accounting/Finance experience preferred
• Familiarity with reporting in sales, marketing and other operational departments
• Experience in working with the following tools:
  • Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)
  • MySQL
  • R / Python
• Expert capability in Microsoft Excel
• Knowledge of business processes and functional areas
• Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
• Experience in estimating solution development and delivering solutions against those estimates

SPECIFIC SKILLS REQUIRED:

• Strong written and oral communication
• Excellent analytical skills
• Strong organisational skills
• Comfortable in a fast-paced, ever-changing environment
• Strong interpersonal skills with the ability to build and maintain professional relationships

BEHAVIOUR AND COMPETENCIES REQUIRED

• Enjoys working independently as well as within a team environment
• Ability to coordinate and manage simultaneous data requests
• Problem solving and follow through
• Pragmatic and thorough
• Self-starter who takes ownership
• Outcomes orientated
• Adaptability and flexibility in deliverables
• Able to work under pressure
• Proven abilities to take initiative and be innovative