Latest Vacancies at IMasFinance

Job Outputs:

• Selling of life assurance and funeral policies
• Conducting clients needs analysis
• Following up on leads 
• Servicing new and existing members
• Quality control of new business

Qualifications and Experience

• Matric/Grade 12
• Valid SA Drivers License 
• FAIS credits on NQF level 4 as per FSCA legislative requirements
• RE5 as per FSCA legislative requirements
• Valid Drivers License 
• 1 year proven sales experience, preferably in the Financial Services Industry

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Negotiation skills
• Excellent communication skills
• Interpersonal skills

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Job Purpose:

To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims

 Job Outputs:

• Adherence to claims notification and registration process
• Claims support and administration
• Liaising with insurers to follow up on outstanding documents
• Reactive policy underwriting
• Customer Service 
• Adherence to risk and compliance requirements

Qualifications:

• Matric/Grade 12
• 120 FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
• Regulatory exam (RE5) advantageous

Experience:

• Minimum 1 years' applicable Short term Insurance Customer Service and Claims experience
• Minimum 6 months Contact Centre experience

Knowledge and Skills:

• Multilingual, including English
• Problem solving skills
• Empathetic
• Ability to cope under pressure
• Communication and negotiation skills
• Computer literate (MS office including Outlook)
• Excellent telephone etiquette

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Job Purpose

• To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover.

Job Outputs:

• Policy administration
• Upselling on existing business
• Claims support and administration
• Retention of policies and customers

Qualifications and Experience

• Grade 12
• FAIS credits on NQF level 4, as per FSCA legislative requirements
• RE5 (Representative)
• 2 years proven Short term Insurance Underwriting experience

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Customer Service skills
• Excellent communication skills
• Interpersonal skills
• Negotiation skills