Jobs at Postbank (SOC) Ltd

Job Responsibilities

• Strategy Implementation and Product Development
• Implement the approved IT strategy and Governance Risk and Compliance (ITGRC) framework
• Quality assure new products and solutions to ensure compliance with policies, standards and legislation
• Commercial and Financial Management
• Ensure the solutions and products implemented comply with the relevant legislation such as PFMA
• Governance, Regulatory Compliance and Risk Management
• Assist the Head of IT Governance, Risk and Compliance with managing this function
• Provide support with coordinating all activities in relation to Audit, Risk and Compliance
• Ensure compliance with the applicable legislative and regulatory interpretation and corporate risk appetite
• Assess the risk profile in accordance with the business appetite using a full spectrum of risk tools including key risk indicators, risk and control self-assessments, etc
• Support the development of remedial plans with risk owners to manage IT risks to desired levels on an ongoing basis
• Assist to lead, develop, manage and maintain the governance deliverables lifecycle including audit, compliance measurement, policy deviations and exemptions
• Ensure appropriate oversight over information assets and data integrity processes
• Oversee on-going IT improvements and the feasibility of system developments and enhancements
• Promote sound governance principles around IT decision making
• Oversee the management of regulatory and compliance related IT requirements
• Contribute towards the development of IT policies and standards as and when required to ensure good IT governance
• Build strong partnering relationships with senior stakeholders across the business to proactively identify issues and continuously improve IT Risk management
• Aggregate and produce IT risk reporting on key risks
• Actively manage IT risks in accordance with the organisation’s stated risk framework. In particular, ensure risks are properly
• assessed, evaluated, recorded and that remedial plans are agreed and monitored through to completion
• Represent Postbank at technology, business and combined assurance forums across the organisation where appropriate

Role Requirements:
Qualifications:

• Bachelor’s degree or equivalent in IT (NQF Level 7)
• ITIL v3 Foundation Certification

Experience and Knowledge of:

• 5 years’ experience and working knowledge of Governance, Risk and Compliance, Internal Audit or financial services industry
• 3 Years exposure to banking, telecommunications or insurance industries
• Advantageous: 2 years exposure / Familiarity with the payment card industry standards

Closing Date 25 March 2026

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Job Responsibilities

• Meeting Coordination: Organizing and coordinating committee meetings, ensuring all logistics are covered (e.g., venue, technology, and attendance).
• Agenda Preparation: Preparing agendas in collaboration with committee chairs and ensuring all necessary documents are= distributed in advance.
• Minute-Taking and Documentation: Accurately recording minutes and ensuring that decisions and actions are properly documented.
• Compliance and Legal Support: Ensuring that meetings and decisions comply with relevant legislation, including the Companies Act.
• Liaison and Communication: Acting as the main point of contact for committee members and stakeholders, facilitating communication and information flow.
• Draft high-level correspondence for stakeholders, government entities,
• Maintain professional relationships with stakeholders
• Follow-Up: Tracking action items from meetings and ensuring timely completion.

Qualifications and Experience

• Chartered Governance Institute of Southern Africa (CGISA)Governance Practitioner Qualification (NQF 7), Bachelor’s degree in
• Business Administration, Law, Public Administration, or a related field.
• Candidates progressing toward CGISA board-level qualification will have an added advantage.
• A minimum of 2 to 3 years of experience in a similar role, preferably within a corporate or governance environment. Optional but advantageous experience in secretarial support in a governance or corporate environment

Skills and Attributes

• Excellent communication (verbal and written)
• Organised with attention to detail
• Able to multitask and work independently
• Discreet, professional, and team-oriented
• Ability to handle highly confidential information
• Flexible and adaptable to changing priorities
• Willingness to learn and adapt in a fast-paced corporate environment

Closing Date
23 March 2026

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Job Responsibilities

• Support development of the roadmap for the relevant Postbank banking channels, considering market trends, customer needs, competitor analysis and the overall Postbank omnichannel strategy and business objectives.
• Ensure delivery of channels and services aligned to the roadmap leveraging agile ways of work in execution.
• Collaborating with internal teams (e.g. design, product, marketing, IT, and risk management) to align channel strategy with overall bank objectives.
• Identify opportunities to enhance the channel functionality, optimise channel performance, reduce costs and create customer value.
• Own and meet key performance indicators (e.g. uptime, customer satisfaction) and targets for the respective channel.
• Champion customer-centric features and functionality on the relevant channel and drive adoption and customer engagement strategies.
• Monitor and address customer pain points and complaints/escalations related to the channel, ensuring adequate closure of customer issues.
• Partner with Design, Product Owners, Marketing, Risk, IT, and Compliance to align channel initiatives with broader business goal.
• Collaborate with the product and design team to develop new offerings or optimise existing offerings, seamlessly integrating them with other Postbank channels for a unified customer experience and journey.
• Manage relationships with third-party vendors (e.g., fintech partners, digital platform providers).
• Monitor channel usage and other performance metrics, such as transaction volumes, to address operational issues or optimise channel efficiencies.
• Collaborate with the Postbank marketing team to create targeted campaigns for the channel growth.
• Oversee the technical infrastructure and platform supporting the channel and work with Postbank IT to resolve technical issues that impact channel performance.
• Ensure the channel complies with SA Banking regulations (e.g. POPIA) and any fraud, cybersecurity and operational risks are adequately mitigated to enable minimal business disruptions.
• Communicate channel performance and updates to the Head of Channels and other relevant stakeholders.

Qualifications and Experience

• Bachelor’s degree in business administration, IT, finance, or a related field.
• Postgraduate qualifications, e.g. MMDB, MBA, MSC will be advantageous
• Minimum 5 years in banking/financial services, with 3+ years in channel management, digital banking, product owner or customer experience roles.

Knowledge and understanding of:

• Managing high-volume banking channels (e.g., App, USSD, WhatsApp, Wallet, branch, mobile branch).
• Project Management (Leading or supporting cross-functional initiatives (e.g., rolling out a new or revised digital channel)
• Stakeholder Communication (Aligning with design, product, sales, marketing, IT, and compliance teams as required)
• Regulatory Knowledge (Understanding of banking compliance, e.g., KYC, AML, POPIA and other relevant regulations).

Closing Date
18 March 2026

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Job Responsibilities

• Account Administration Functions/Responsibilities
• Perform all functions according to Postbank rules, procedures and Policies
• Receive incoming general correspondence/calls from internal and external stakeholders and assist or elevate as necessary
• Dealing with estates accounts in accordance with procedures and policies
• Check that all necessary documentation is available for processing of estates accounts, cheque clearances and related issues.
• Dealing with savings and investment related accounts in accordance with procedures and policies
• Check that all necessary documentation for processing investments, payments, compliance and related activities are correct
• Deal with all functions related to Unclaimed Accounts, Proxies and Court Orders
• Diagnosing and correcting of wrongly captured transactions
• Closing and transferring of workmen compensation funds as per customer request
• Receiving/dispatching/auditing of savings books
• Record and report accurately on daily performance/productivity (statistical)
• Recording of Postbank non-conformances

Management Support
Qualifications and Experience

• Grade 12 (NQF Level 4) with Mathematics and/or HG Accountancy
• Diploma (NQF Level 6) in Accountancy would be an advantage
• Police Clearance Certificate is mandatory and must be attached to your application
• 2-3 years financial/banking experience
• Experience in banking systems such as FCUBS and Postilion

Knowledge and understanding of:

• Knowledge of sections in Postbank
• Operational knowledge of financial administration
• Knowledge of SAP, Postilion, FCUBS, IGPS, Advanced Excel and MS Outlook
• Operational knowledge of section

Skills and Attributes

• Excellent accounting/numerical skills
• Good verbal and written communication skills
• Basic planning and organising skills

Closing Date
18 March 2026