Job Vacancies at Bayer

Job Purpose:

• Execution of the best-in-class service through effective Service s with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization

Key Tasks and Responsibilities:

Interact with customers (directly and via sales team members)

• Orchestrate the service relationship, acting as primary contact for assigned customer accounts
• Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries
• Provide information on orders, supply availability, timing, updates on products, programs, etc.
• Reach out to customers for missing Customer Master data information to process sales orders
• Seek customer feedback to track satisfaction level and identify solutions to improve experience
• SME – order flow & systems and reporting

Resolve any immediately addressable customer requests

• Receive requests from customers and sales team members via unstructured communication (phone, email, etc.)
• Address any immediately resolvable requests (e.g. in order management - order entry, status check; in order fulfillment – scheduling, ad-hoc – product returns, delivery complaints, etc).
• Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery)
• Involove CA for resolution of non-immediately resolvable requests (i.e, pricing)

Partner with Commercial /Supply Chain team

• Influence product take and delivery timing to achieve financial targets
• Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress)
• Monitor customer prioritization, delivery forecast targets and support product allocation management
• Conduct training sessions and influence customers to adopt new processes, tools, and systems
• Identify and implement improvements in operational efficiency, customer experience, etc.
• Customer Master Data Management: Creation of new customer accounts on P4S and P08 – Aligning with master data team to ensure all required documents for customer account creation are sent. Further management of data with amendments or deletion of redundant accounts.
• Reporting & Visibility (Analytical skills, driving action, proactive and taking initiative)
• Participate and represent CS in S&OE meetings, etc.

Help onboard new colleagues, provide function-specific peer-to-peer training

• Conduct training sessions and influence customers to adopt new processes, tools, and systems
• Identify and implement improvements in operational efficiency, customer experience, etc.

Required Qualifications:

• BS/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields
• 3-5 years of operational experience in Customer Service, Commercial, Logistics, Administration
• (Domain knowledge in agriculture and relevant products)
• Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making
• Knowledge of IT systems and tools, e.g. ERP, SalesForce, EDI preferred
• SAP preferred
• Communication with empathy, organizer, coach, customer relationship management skills
• Fluent in English and country - relevant language(s)
   

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Job Purpose:

• Fully accountable for the end-to-end performance of the Shoprite business, operating under Bayer’s Dynamic Share Ownership (DSO) model
• Acts as the single point of ownership across strategy, execution, and results for the account
• Owns delivery of Net Sales, Profit, and Trade Investment efficiency, while driving category growth and market leadership

Key Tasks and Responsibilities:

Full Commercial Ownership (DSO Mindset)

• Own and deliver the Shoprite P&L end-to-end
• Act as the “business owner” of the account, not just a relationship manager

Balance: 

• Growth (NSV)
• Profitability
• Sustainable trade investment
• Make trade-off decisions across pricing, promotions, and investment to optimise total return

Joint Business Planning & Strategic Leadership

• Lead development of a robust Joint Business Plan (JBP) with Shoprite
• Translate Bayer strategy into clear customer-specific growth plans
• Position Bayer as a strategic partner and category advisor
• Drive long-term value creation, not just short-term sales

Category & Market Leadership

Lead category conversations with Shoprite to:

• Influence shelf, assortment, and space decisions
• Shape category growth agendas

Leverage:

• Shopper insights
• Competitor intelligence
• Category trends
• Ensure Bayer is seen as a category leader, not just a supplier

Execution Ownership (End-to-End)

• Accountable for in-market execution outcomes, including:
• Distribution and availability
• Shelf execution
• Promotional compliance
• Ensure alignment from strategy → store execution
• Drive cross-functional coordination to close execution gaps quickly

E-commerce & Omnichannel Growth

• Own growth across:
• Checkers Sixty60
• Online and on-demand platforms

Ensure:

• Pricing consistency
• Promo alignment
• Availability across channels
• Integrate omnichannel into core account strategy (not treated separately)

Trade Investment & Financial Discipline

Full ownership of:

• GTN (trade spend)
• Promotional ROI
• All commercial terms (rebates, allowances, etc.)

Drive:

• Clear return on investment for every rand spent
• Continuous optimisation of trade spend efficiency
• Ensure strict compliance with Bayer governance

Performance Management & Decision-Making

Drive a monthly performance rhythm: 

• Track vs targets
• Identify risks early
• Implement corrective actions quickly

Use data to:

• Enable proactive decisions
• Drive clarity and accountability
• Escalate risks early with clear solutions, not just problems

Cross-Functional Leadership (DSO in Action)

• Lead alignment across:
• Trade Marketing
• Marketing / Brand teams
• Supply Chain / S&OP
• Finance
• Ensure one integrated plan with shared accountability for outcomes
• Influence without authority — own the outcome, not just the inputs

Operational Discipline & Governance

Ensure:

• High-quality forecasting inputs
• Accurate deal loading and accrals
• Clear internal communication
• Maintain strong discipline in:
• Trade term compliance
• Financial tracking
• Execution follow-through

Skills and Expercience:

• 5 + years FMCG KAM experience (Retail essential)
• Proven ability to own and deliver a P&L
• Strong commercial acumen (pricing, GTN, ROI)
• Experience leading complex cross-functional delivery
• Highly analytical and outcome-focused
• Ability to operate with high accountability and autonomy (DSO mindset

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Main Purpose:

• The Technician will be required to adhere to all relevant requirements, policies, procedures, and legal regulations pertaining to occupational health, safety, environmental, quality and other regulations as required by Bayer Nigel and relevant to the level of the role and responsibilities of the function.
• The position of maintenance technician; is to maximize plant availability through maintaining operational integrity of the plant equipment, to achieve production targets and proper functionality of the equipment/machinery.
• You will be responsible for providing the highest quality of service, the up time of the equipment and ensure all services provided are performed within a safe and timely manner. Job purpose is to maintain, repair, modify and install/dismantle site equipment in the facility. 

Key Tasks & Responsibilities:

• Perform routine maintenance tasks on machinery as per schedules.
• Ensures the operability, reliability, and integrity of the assigned assets .
• Manages the maintenance activities related to inspection, repairs, and turn-arounds of the assigned assets; initiates, monitors and tracks work orders in her/his area of responsibility.
• Conduct general building repairs and maintenance (site service).
• Analyze plant failure modes and investigate causes for repeat failures to identify and correct root causes.
• Provide assistance to external contractors and/or service providers. 
• Maintain accurate records of job cards and spares. 
• Define and ensure adequate strategic spares stock levels.
• Takes part in plant optimization trials, providing advice, assistance and guidance where required.
• Ensure compliance to procedures critical to the safeguarding of equipment, ensuring that a safe environment is provided for all Bayer employees engaged in the operation of machinery.
• Takes part continuous improvement opportunities identified by the production teams or engineering support.
• Observes technical rules and regulations and implements technical best practices.
• Keeps and updates the technical documentation and records. 
• Adhere to Occupational health and safety requirements in line with Bayer policy.

Key Working Relations:

• Reports to Maintenance Manager
• Country / country group leadership team, Commercial (incl. customer squads), Marketing, Regulatory, Finance & Controlling teams
• Country SCM/CS team
• Regional Planning, Distribution, Customer Service, Data and Digital and other regional misión teams
• Site logistics/plant planners, Quality teams, HSE and Procurement
• Associations & local authorities

Qualifications & Competencies:

• N3 minimum level of qualification plus trade tested artisan status (Qualified artisan).
• N4 in Millwright is preferred.
• At least 5 years experience in a Mechanical/Electrical Engineering Workshop.
• Sound knowledge and experience in the type of machinery he/she is required to work on it.
• Experience in a manufacturing environment – maintenance or production.
• Ability to read and interpret technical drawings.
• Strong technical competencies; good communication skills; good knowledge of technical tools and software.
• Proficiency in SAP or similar CMMS systems – advantageous.