Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Skills
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Evaluating Information
- Identifying Customer Needs
- Identifying Sales Opportunities
Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Evaluating Information
- Identifying Customer Needs
- Identifying Sales Opportunities
Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
Journey Management
- Lead the design and implementation of customer/adviser journeys, ensuring alignment with business objectives and customer needs.
- Develop a deep understanding of the customer journey, from awareness to post-purchase support
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Drive initiatives to optimize and streamline the customer journey, leveraging technology and data-driven insights.
- Stay informed about industry trends and best practices related to customer/advisor experience and journey mapping.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
- Deep understanding of all segments in which we operate and nuances to meet Adviser needs
- Segment/Channel engagement to support a seamless and integrated experience across all channels.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer/adviser journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external partners.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Product knowledge in the Retail Segments i.e. PF, & MFC
- PAS proficiency: Craft, BaNCS, Omega, CMoS and Telephony systems
- Workflow proficiency: AWD, Bizagi and EMS
- Deep understanding and experience of adviser practices and how they operate.
- Experience of call center and back-office line management in financial service industry.
- Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products.
- Strong background in customer/Adviser service management, with a focus on enhancing customer/Adviser experience.
- Ability to handle escalations and resolve complex customer/Adviser issues effectively.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- SME knowledge in customer experience design, journey mapping tools, or operational transformation.
- Experience in driving digital transformation initiatives.
- Degree in Business Administration or a related field.
- Agile or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
- Stakeholder Engagement
- Technical Delivery
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
Journey Management
- Lead the design and implementation of customer/adviser journeys, ensuring alignment with business objectives and customer needs.
- Develop a deep understanding of the customer journey, from awareness to post-purchase support
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Drive initiatives to optimize and streamline the customer journey, leveraging technology and data-driven insights.
- Stay informed about industry trends and best practices related to customer/advisor experience and journey mapping.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
- Deep understanding of all segments in which we operate and nuances to meet Adviser needs
- Segment/Channel engagement to support a seamless and integrated experience across all channels.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer/adviser journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external partners.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Product knowledge in the Retail Segments i.e. PF, & MFC
- PAS proficiency: Craft, BaNCS, Omega, CMoS and Telephony systems
- Workflow proficiency: AWD, Bizagi and EMS
- Deep understanding and experience of adviser practices and how they operate.
- Experience of call center and back-office line management in financial service industry.
- Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products.
- Strong background in customer/Adviser service management, with a focus on enhancing customer/Adviser experience.
- Ability to handle escalations and resolve complex customer/Adviser issues effectively.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- SME knowledge in customer experience design, journey mapping tools, or operational transformation.
- Experience in driving digital transformation initiatives.
- Degree in Business Administration or a related field.
- Agile or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
- Stakeholder Engagement
- Technical Delivery
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer-centric culture, and embedding agile practices within the organization.
- The Customer Onboarding Journey Lead defines and continuously improves the end-to-end process for both new and existing business applications by aligning cross-functional teams on shared goals and performance metrics, identifying and prioritizing pain points and opportunities, leading initiatives to enhance customer satisfaction and engagement, and reporting on key performance indicators.
Journey Management
- Lead the design and implementation of customer journeys, ensuring alignment with business objectives and customer needs.
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
- Explain complex concepts in a client-friendly way.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
- Data-driven decision-making and prioritisation.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field.
- Knowledge of MFC and PF products such as OMP, Max Income, Max Investments, Vantage, GL, etc.
- Minimum of 5 years’ experience in a leadership role, with a focus on customer journey management, customer experience, service design, or technical operations.
- Proven track record of implementing Agile methodologies within teams, with demonstrated experience leading cross-functional squads.
- Strong stakeholder management skills, including collaboration with internal teams and external partners.
- Demonstrated ability to leverage data-driven insights to enhance processes, improve customer satisfaction, and drive operational efficiency.
- Proven experience working with and understanding the sales distribution channels.
- Solid knowledge of MFC and PF products such as OMP, Max Income, Max Investments, Vantage, GL, etc.
- Proven working knowledge of MFC and PF product administration systems, including Bancs, Bizagi, CMOS, BPM, and Vantage.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- Degree in Business Administration or a related field.
- Deep understanding of customer needs, behaviours, and pain points.
- Familiarity with journey mapping, persona, development, and design thinking
- Customer experience and Design Thinking certifications e.g. Certified Customer Experience Professional.
- Agile or Scrum certification.
- Experience in driving digital transformation initiatives.
- Proven understanding and hands-on experience in managing functions such as New Business, Existing Business Quotes, Case Management & Tele-Interview, Medical Fees, and/or New Business Fraud teams.
- Strong familiarity with regulatory requirements, including Anti-Money Laundering (AML) and Foreign Account Tax Compliance Act (FATCA) obligations.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
- Stakeholder Engagement
- Technical Delivery
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Bachelor Of Laws (LLB) (Required), Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
- The Journey Lead for Retail Claims will support the Journey Owner in developing and executing a strategy to deliver an exceptional claims experience for policyholders, beneficiaries, advisers, and other third parties across all channels – Digital, Branch, Email and Call Centre.
- This role involves the end-to-end management of the claims process, optimising customer satisfaction, ensuring compliance with regulatory requirements, mitigating risks, and driving operational excellence.
- The Journey Lead will focus on identifying opportunities, implementing process improvements, supporting digital innovation, and collaborating with stakeholders to enhance operational performance and customer satisfaction.
- Additionally, the Journey Lead will contribute to the change enablement team, driving continuous improvement to achieve the best claims journey in the market.
Journey Management
- Lead the design and implementation of customer/adviser journeys, ensuring alignment with business objectives and customer needs.
- Develop a deep understanding of the customer journey, from awareness to post-purchase support
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Drive initiatives to optimize and streamline the customer journey, leveraging technology and data-driven insights.
- Stay informed about industry trends and best practices related to customer/advisor experience and journey mapping.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
- Deep understanding of all segments in which we operate and nuances to meet Adviser needs
- Segment/Channel engagement to support a seamless and integrated experience across all channels.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer/adviser journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external partners.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Product knowledge in the Retail Segments i.e. PF, & MFC
- PAS proficiency: Craft, BaNCS, Omega, CMoS and Telephony systems
- Workflow proficiency: AWD, Bizagi and EMS
- Deep understanding and experience of adviser practices and how they operate.
- Experience of call center and back-office line management in financial service industry.
- Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products.
- Strong background in customer/Adviser service management, with a focus on enhancing customer/Adviser experience.
- Ability to handle escalations and resolve complex customer/Adviser issues effectively.
- Ability to manage cross-functional teams and drive process improvement.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- Subject Matter Expertise in Customer Experience & Service Design: Strong knowledge of customer experience design, operational transformation, and service design principles, with proficiency in journey mapping tools such as Miro, Smaply, or Lucidchart to visualise and improve service delivery processes.
- Experience in driving digital transformation initiatives.
- Systems Thinking: Proven ability to understand and optimise complex, interdependent systems and processes across multiple customer and operational touchpoints.
- Design Thinking & Human-Centred Design: Experience applying design thinking methodologies to solve customer pain points and co-create meaningful journey experiences.
- Scaled Agile Framework (SAFe) or similar: Experience working within or leading scaled agile environments to enable enterprise-wide transformation.
- Agile or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
- Stakeholder Engagement
- Technical Delivery
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
- The Journey Lead for Customer Profile, Portfolio & Enquiries Engagement will support the Journey Owner in managing the customer experience for general inquiries and policy changes across Old Mutual products, including life insurance, funeral, savings, and investments.
- This role involves assisting in the design and enhancement of processes for handling customer inquiries, policy updates, amendments, and change requests.
- The Journey Lead will focus on implementing process improvements, supporting digital innovation, ensuring regulatory compliance, and collaborating with stakeholders to enhance operational performance and customer satisfaction.
- Additionally, the Journey Lead will contribute to the change enablement team, driving continuous improvement and innovation to deliver superior Customer Profile, Portfolio and Enquiries experience.
Journey Management
- Lead the design and implementation of customer/adviser journeys, ensuring alignment with business objectives and customer needs.
- Develop a deep understanding of the customer journey, from awareness to post-purchase support
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Drive initiatives to optimize and streamline the customer journey, leveraging technology and data-driven insights.
- Stay informed about industry trends and best practices related to customer/advisor experience and journey mapping.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, and marketing.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
- Deep understanding of all segments in which we operate and nuances to meet Adviser needs
- Segment/Channel engagement to support a seamless and integrated experience across all channels.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric, and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer/adviser journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external partners.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Product knowledge in the Retail Segments i.e. PF, & MFC
- PAS proficiency: Craft, BaNCS, Omega, CMoS and Telephony systems
- Workflow proficiency: AWD, Bizagi and EMS
- Deep understanding and experience of adviser practices and how they operate.
- Experience of call center and back-office line management in financial service industry.
- Experience in regulatory, compliance and industry knowledge applicable to investment and underwritten life products.
- Strong background in customer/Adviser service management, with a focus on enhancing customer/Adviser experience.
- Ability to handle escalations and resolve complex customer/Adviser issues effectively.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- Subject Matter Expertise in Customer Experience & Service Design: Strong knowledge of customer experience design, operational transformation, and service design principles, with proficiency in journey mapping tools such as Miro, Smaply, or Lucidchart to visualise and improve service delivery processes.
- Experience in driving digital transformation initiatives.
- Systems Thinking: Proven ability to understand and optimise complex, interdependent systems and processes across multiple customer and operational touchpoints.
- Design Thinking & Human-Centred Design: Experience applying design thinking methodologies to solve customer pain points and co-create meaningful journey experiences.
- Scaled Agile Framework (SAFe) or similar: Experience working within or leading scaled agile environments to enable enterprise-wide transformation.
- Agile or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- The Journey Lead is responsible for leading and delivering transformational customer/adviser journeys across OMIX Servicing.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and ensuring the execution of innovative solutions to enhance customer and adviser experiences.
- The Journey Lead plays a pivotal role in identifying opportunities for improvement, fostering a customer/adviser-centric culture, and embedding agile practices within the organization.
As part of the RRFA journey our purpose is to
- Fulfill the requirements outlined in Section 14 of the Pension Funds Act, which prescribes the conditions for transfers within the 180-day regulatory timeframe to ensure compliance and to process retirement and pension fund withdrawal requests such as Pension Interest Awards, Maintenance Orders, De minimis surrenders (
- Build trust and lasting relationships through intelligent, product-agnostic journeys.
- Providing service to our customers or members and Advisers across Tier1 and Tier 2 processes through efficient, customer centric servicing processes and case management.
Journey Management
- Lead the design and implementation of customer journeys, ensuring alignment with business objectives and customer needs.
- Utilize data and insights to identify pain points and opportunities for journey improvement.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, technology, operations, marketing, communications and retirement fund boards including principal officers.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the PF Act, Income Tax Act, and POPI Act.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLAs.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative issues.
Control Environment
- Maintain and update control libraries to prevent non-compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Making sure all legislation applicable to the journey is met and there is appropriate risk monitoring and management.
- Track, raise, and resolve audit-related issues to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the journey.
- Manage direct reports in accordance with internal policies and procedures.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external partners.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Working knowledge of Product Administration Systems (PAS), workflow systems, data and reporting systems and contact centre technology within Old Mutual or other financial services providers.
- Knowledge of the MS Suite of Products
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- SME knowledge in customer experience design, journey mapping tools, or operational transformation.
- Experience in driving digital transformation initiatives.
- Degree in Business Administration or a related field.
- Agile or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Matriculation Certificate (Matric) (Required), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- As Journey Lead, you will work closely with the S37C Journey Owner in leading and delivering the transformational customer journey for S37C Death Claims.
- This role involves aligning strategic objectives, driving collaboration across cross-functional teams, and identifying and executing innovative solutions and improvements to enhance customer experience.
- The Journey Lead plays a pivotal role in leading a Team within RRFA, fostering a customer-centric culture, and embedding agile practices.
- Section S37C technical understanding and environment knowledge and experience are vital for this role. This is a unique field where you will need to apply your knowledge, skill and experience in an operational environment through your own efforts and efforts of others.
Responsibilities:
Journey Management
- Lead the design and implementation of customer journeys, ensuring alignment with business objectives and customer needs.
- Utilize data and insights to identify trends, pain points and opportunities for journey improvement.
- Collaborate with stakeholders to define success metrics and monitor progress.
Agile Implementation
- Embed agile methodologies within teams to enable iterative development and faster delivery of improvements.
- Act as a champion for agile practices and facilitate agile ceremonies such as stand-ups, retrospectives, and planning sessions.
Stakeholder Engagement
- Build strong relationships with cross-functional teams, including product, legal, tax, compliance, finance, IT, as well as regulatory bodies, boards of trustees and their sub-committees, other retirement funds and fund administrators, corporate clients and advisors.
- Act as a liaison between teams to resolve conflicts, address dependencies, and maintain alignment on goals.
Technical Process Delivery
- Ensure compliance with legislative requirements such as the Pension Funds Act, Income Tax Act, POPI Act and AML.
- Identify and implement best practices consistently.
- Follow and enforce technical policies, SOPs, and fund rules.
- Manage service delivery, ensuring adherence to service promises, case management, and SLA’s.
- Monitor and react to feedback to maintain quality assurance.
- Conduct gap and root cause analysis to drive process improvements.
- Oversee business plans and special projects, ensuring smooth execution.
- Allocate resources effectively, assigning the right jobs to the right individuals at the right time.
- Adapt quickly to changing circumstances and implement agile execution strategies.
- Resolve complex technical and administrative challenges.
People Leadership
- Define key performance indicators (KPIs) to measure productivity, quality of work and efficiency of the S37C journey.
Manage direct reports.
- Full suite of people management (i.e. capacity planning, recruiting, goal setting, performance management, coaching, employee wellbeing, employee skills matrix and learning, recognition, ad hoc items etc).
Performance and Capability Building
- Set performance objectives for teams and provide feedback to ensure alignment with strategic priorities.
- Identify capability gaps within teams and implement development plans to address them.
- Mentor and coach team members to enhance their professional growth.
Control Environment
- Maintain and update control libraries to ensure compliance.
- Identify, log, and mitigate risks within the operational framework.
- Ensure strict adherence to standard operating procedures and protocols.
- Track, raise, and resolve audit-related items to maintain compliance.
Communication
- Manage inbound and outbound communications effectively.
- Handle enquiries, escalations, and complaints efficiently.
- Develop and deliver presentations and workshops as needed.
Data (MIS) and Reporting
- Monitor and act upon management information for performance improvement.
- Diagnose and resolve workflow issues effectively.
- Plan and allocate work based on skills and competency matrices.
- Generate accurate statistical and progress reports to support decision-making.
Risk and Compliance Management
- Proactively identify risks associated with customer journeys and implement mitigation strategies.
- Ensure compliance with organizational policies, procedures, and relevant regulatory requirements.
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)
- Matric and or Degree, or a related field.
- Minimum of 5 years’ experience in a leadership role with a focus on customer journey management, customer experience, or technical operations.
- Proven track record of implementing agile methodologies within teams, with experience leading cross-functional squads.
- Experience in stakeholder management, including both internal teams and external stakeholders.
- Demonstrated ability to use data-driven insights to improve processes, customer satisfaction, and the efficiency and effectiveness of processes.
- Umbrella and/or Retail Retirement Fund administration and product knowledge and experience. SuperFund Umbrella Fund and/or SARAF experience would be an advantage.
- In-depth knowledge of S37C and experience working with the process is mandatory.
- Microsoft Office suite.
ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)
- SME knowledge in customer experience design, journey mapping tools, or operational transformation.
- Experience working with Old Mutual product administration systems, workflow, digital platforms and customer correspondence systems is advantageous.
- Experience in driving digital transformation initiatives.
- Degree in Business Administration or a related field.
- Agile, Product Owner or Scrum certification.
Skills
- Action Planning
- Agile Implementation
- Agile Project Management
- Building Capability
- Change Management
- Communication
- Compliance Risk Management
- Executing Plans
- Journey Management Plan
- Legal Practices
- Management Information System (MIS) Reporting
- Occupational Safety and Health
- Oral Communications
- People Leadership
- Performance Management (PM)
- Policies & Procedures
- Process Delivery
- Professional Presentation
- Project Delivery Management
- Regulatory Compliance Management
- Safety Management
- Servant Leadership
Competencies
- Builds Effective Teams
- Communicates Effectively
- Customer Focus
- Directs Work
- Drives Engagement
- Drives Results
- Ensures Accountability
- Financial Acumen
Education
- Bachelors Degree (B), NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision.
- Develops the necessary skills and capabilities to move into a specific role in the organisation.
Responsibilities
Client Issue Diagnosis
- Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Community of Practice Management
- Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Product/Service Information
- Provide advanced product/service information.
Data Collection and Analysis
- Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.
Knowledge Management
- Collect and create content, best practices, and case studies to capture and share knowledge.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Solutions Analysis
- Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Improvement/Innovation
- Support others by implementing improvements and carrying out simple change management tasks.
Skills
- Action Planning
- Analytical Thinking
- Business Case Development
- Current State Assessment
- Customer Service
- Customer Service Delivery
- Customer Service Operations
- Data Compilation
- Data Modeling
- Developing Creative Solutions
- Evaluating Information
- Legal Practices
- Oral Communications
- Service to Sales
- Solution Analysis
Competencies
- Collaborates
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Organizational Savvy
- Plans and Aligns
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- Purpose: Reviews risk submissions from clients, agents, and referrals, and underwrites insurance requests within guidelines of the underwriting manual and authority limits. Applies underwriting and risk-selection techniques to determine acceptability of new and renewal insurance risks.
Responsibilities:
- Underwriting Insurance Cases: Review new business and renewal proposals to ensure acceptability and completeness of underwriting and rating information, providing price quotations for underwriters and referring unusual or complex cases to senior colleagues.
- Underwriting Automation: Carry out allocated research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.
- Organizational Risk Management: Gather, monitor, and analyze risk data and recommend further investigation. Involves using established risk management models, systems, and protocols and working under direction.
- Regulatory and Compliance Management: Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.
- External Communications: Use the external communications system to access and supply specific information.
- Recommendations: Provide information and clarification on existing procedures, processes, and precedents.
- Document Preparation: Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
- Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
- Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements [Skills & Experience]:
- Matric and/or equivalent.
- Diploma and/or equivalent NQF Level 6 qualification in general insurance (Advantageous).
- Regulatory Examination (RE).
- 2 – 3 years’ experience in commercial underwriting.
Competencies:
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Attention to detail and accuracy.
- Customer-oriented
- Customer-focused with a positive attitude.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills
Critical objectives:
- Responsible for risk evaluation, pricing and selection / rejection of new and renewal business for all assigned accounts within the portfolio.
- Continuous improvement to ensure effective service
- Service delivery to ensure customer satisfaction
- Cost control and governance adherence
- Quality people practices
Skills
- Action Planning
- Computer Literacy
- Data Compilation
- Data Controls
- Default Risk
- Insurance Product Management
- Insurance Sales
- Legal Practices
- Management Reporting
- Numerical Aptitude
- Oral Communications
- Professional Presentation
- Risk Based Pricing
- Risk Management
- Underwriting Management
Competencies
- Action Oriented
- Collaborates
- Communicates Effectively
- Ensures Accountability
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
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Job Description
DESCRIBE MAIN RESPONSIBILITIES
- Implementation of cloud architecture standards and principles
- Define and implement cloud engineering patterns & standards
- Automation - Development of automation systems to enable scale and speed.
- Removal of any manual processes within the cloud environment
- Evaluation of cloud services
- Identify PaaS and SaaS services for the Ecosystem
- Define standards together with cloud architecture and security for usage of services and development of self-service capability for the identified service
Monitoring
- Define monitoring and reporting requirements.
- Implementation of monitoring for ecosystem.
- Inclusion of monitoring practices for services and infrastructure automation
- Continuous Improvement – Cost Optimisation, Performance Improvement, Capacity management
- Liaise with vendors to drive the selection and procurement of cloud enabling technologies and services
- Manage Networking of cloud environments
Ensure Recovery
- Manage Infrastructure Availability and Resilience
- Define and implement cloud policies
- Manage governance and compliance for cloud
- Incident Management for cloud environments
- Management of OM Landing zones - Mutlicloud
- Management of centralized platforms on cloud e.g EKS, ECS
- Assessment of maturity of squads cloud practice adoption and creation of plans and processes to improve maturity
MINIMUM WORK EXPERIENCE (REQUIRED FOR THE JOB)
- Work Experience
- Level General Experience 6
- Managerial Experience 6
MINIMUM EDUCATION (REQUIRED FOR THE JOB)
- A numerate Bachelors Degree (e.g.Computer Science, Mathematics, Engineering) with minimum or equivalent technical qualification
- 5 years of professional experience.
- Relevant cloud certification
RESPONSIBILITIES
Cloud Service Delivery Management | INFORMATION TECHNOLOGY/DIGITAL | CLOUD COMPUTING
- Direct and oversee cloud service delivery infrastructure management to ensure business requirements can be met.
Continuous Improvement | GENERAL | INNOVATION
- Lead the review of existing operations and the implementation of innovation processes across the division or function to ensure the required continuous improvement outcomes are delivered.
Continuous Integration | PROJECT AND PROGRAM MANAGEMENT | PROJECT/PROGRAM/PORTFOLIO MANAGEMENT
- Oversee the ongoing integration work for a large project or program (i.e. construction, configuration, platform, system, application, product, service, etc.) and reprioritize the work and the deployment of resources to reduce costs and increase the value of the work delivered
Cloud Architecture | ANALYTICS AND DATA SCIENCE | DATA SCIENCE
- Design, implement, and evolve robust and effectively aligned cloud architecture solutions.
Cost Accounting | FINANCE AND ACCOUNTING | FINANCIAL PLANNING AND ANALYSIS
- Lead a team of cost accountants and conduct complex analyses of the business's costs to identify variances, suggest efficiencies, and increase profitability.
Analysis of "As Is" and "To Be" | INFORMATION TECHNOLOGY/DIGITAL | BUSINESS AND SYSTEMS ANALYSIS
- Document the most complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
Company Data Protection | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Design, implement and monitor complex disaster recovery and contingency plans to protect company data.
Data Management | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Take responsibility for developing and delivering a key element of the organization's data management system.
- Information Security | INFORMATION TECHNOLOGY/DIGITAL | DATA MANAGEMENT
- Define business impact of security incidents and identify and drive recommendations for change to prevent similar incidents.
Personal Capability Building | GENERAL | INNOVATION
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- The cloud engineer will be responsible for managing and overseeing Old Mutuals cloud infrastructure, including designing, implementing, and maintaining cloud-based technologies, optimizing cloud usage and performance, and ensuring the security and availability of the cloud environment.
- This job will also collaborate with cross-functional teams to provide technical expertise, coaching and support for cloud-related initiatives
Skills
- Adaptive Thinking
- Adaptive Thinking
- Agile Methodology
- Amazon Web Services (AWS)
- Azure Devops
- Change Management
- Cloud Compliance
- Cloud Computing
- Cloud Delivery
- Cloud Deployment
- Cloud DevOps
- Cloud Engineering
- Cloud Infrastructure Management
- Cloud Monitoring
- Cloud Networking
- Cloud Security
- Cloud Solutions
- Cloud Technology
- Computer Network Security
- Cost Account Management
- Cost Budgeting
- Data Analysis
- Data Collection Methods
- DevOps
- Enterprise Application Integration (EAI) {+ 11 more}
Competencies
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Competencies
- Builds Networks
- Business Insight
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Plans and Aligns
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust
- Consultative Selling
- Customer Feedback Management
- Customer-Focused
- Customer Service
- Customer Understanding
- Direct Selling
- Identifying Sales Opportunities
- Oral Communications
- Probing Questions
- Qualifying Prospects
- Sales Data Management
- Sales Software
- Strategic Selling
- Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Role summary
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Closing Date
Method of Application
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