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Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
ACHIEVE REGIONAL SALES TARGETS
- Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
- Achieve monthly and annual set targets (sales, expense and staffing targets).
- Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
- Implement and monitor qualitative events throughout the region to drive sales.
- Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
BUDGET AND EXPENSE MANAGEMENT
- Manage costs and expenses within the region, so that they do not exceed sales growth or target.
- Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
- Manage and approve BC and CM claims.
- Ensure staffing budget is not exceeded and monitor these expenses monthly.
STOCK MANAGEMENT AND MERCHANDISING
- Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
- Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
- correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
- Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
- Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
- Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously
ADMINISTRATION AND REPORTING
- Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
- Compile and complete commissions at month end.
- Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
- RDM Scorecard to be completed for each store that is visited monthly.
- Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
- Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
- Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.
TEAM MANAGEMENT AND LEADERSHIP
- Identify and recruit high performing CMs, BCs, and fragrance promoters.
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members.
- Identify training needs for CMs and assist them in identifying needs for BCs.
- Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
- Monitor the CMs ability to drive application of learning on the job.
- Review role play and coaching tracking forms with CMs to monitor skills.
- Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
- Foster a work environment in region based on the PCG values.
- Support the CM in driving a heathy team moral and PCG culture.
- Manage conflict at counters where CMs may need support or assistance.
- Manage daily team/people issues with CMs (absenteeism, leave).
- Conduct weekly team meetings for on-going communication.
- Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
- Quality assure and verify BCs performance reviews conducted by CMs.
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business qualification advantageous
- 5 years’ experience leading and managing retail teams
- 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
- Proven Track record in leading a team and achieving sales targets retail experience is essential
- Valid driver’s license and own car – willing to travel
- Excellent communication, interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
- Certificate in Beauty/Somatology is advantageous
go to method of application »
KEY RESPONSIBILITIES
- Team leader: the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.
- Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
- Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
- Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
- Boutique Administration
- Standard Operating Procedure on the Job Training implementation
Administration/Reporting
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified concerns.
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating in to development within the V&A catchment area.
Business developer: the Assistant Boutique Manager embodies an entrepreneurial spirit.
- Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Assistant Boutique Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
- Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always
CHANEL ambassador: the Assistant Boutique Manager embodies the values of the brand.
- CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Always implements and ensures respect of the uniform and grooming guidelines
Boutique operations: the Assistant Boutique Manager delivers strong operational excellence with support of their manager
- Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
- Stock Management
- Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
- Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
- Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
- Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
- New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
- Till and Cash Handling Procedures
- Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
- Ensure Company returns procedures are clear and adhered to.
- Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
- Responsible for ensuring clarity of Health and Safety training and procedures in each boutique
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Certificate in Beauty/Make-Up is advantageous
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and fragrance experience
go to method of application »
HR Function
- Post, update and remove job ads from job boards and careers pages
- Screen resumes and application forms
- Schedule and confirm interviews with candidates
- Initiating background checks on potential candidates
- Provide interview feedback to candidates
- Address employee queries about benefits
- Participate in organizing company events and careers days
- Help organise employee onboarding and orientation processes
- Assist with administration, employee information, and employment applications
- Organize documents, including new employee files
- Be a culture ambassador and drive a healthy work environment in line with company values.
Requirements and skills
- Degree in Human Resources, Business Administration, or a related field.
- Familiarity with MS Office Suite.
- Strong organisational and communication skills.
- Excellent interpersonal skills and attention to detail.
- Ability to work independently and as part of a team.
- Someone with a growth mindset – deep willingness to learn.
go to method of application »
ACHIEVE COUNTER SALES TARGETS
- Set targets for self and team
- Drive achievement of sales targets for team (weekly and monthly)
- Achieve own sales target
- Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
- Increase Ranking in store
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Achieve a minimum IPT of 2.5
- Drive brand incentives to achieve targets
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Ensure that the team members maintain counter hygiene according to brand standards at all times
- Merchandising of stock according to merchandising guidelines
- Submit competitor analysis reports to RDM
STOCK MANAGEMENT & MERCHANDISING
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
- Submit stock management sheets to RDM monthly/weekly
- Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
- Identify maintenance issues and snags and ensure these are resolved
RELATIONSHIP MANAGEMENT
- Ensure client experience standards are upheld and reinforced
- Build in-store relationships with all levels of store management
- CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BC’s communication to customers to ensure recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours
ADMINISTRATION
- Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
- Weekly and Monthly top 5 competitors submitted to RDM
- Analyse sales and competitor reports to identify trends and sales opportunities
- Counter schedules set to meet staffing needs
- Manage leave applications
- Submit claim forms for overtime, night work (holidays etc.)
- Counter checklist submitted weekly to RDM
- Submit counter event report including photographs to RDM
TEAM/STAFF MANAGEMENT
- Assist the RDM in the recruitment of new team members
- Induct new staff members
- Identify training needs for team members
- Coach, train and oversee the development of team members
- Attend classroom training and ensure that staff apply this ongoing learning on counter
- Submit role play and coaching tracking forms monthly to RDM
- Oversee and drive a healthy team moral and culture
- Manage conflict on counter
- Ensure sufficient staffing requirements
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
- Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
- Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Previous in store Counter Manager experience
- Certificate in Beauty/Make-Up is advantageous
Method of Application
Use the link(s) below to apply on company website.
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