Manager Knowledge Management (Internal / External) Hay Level 18 at NECSA

KEY PERFORMANCE AREAS

Strategic Alignment

• Develop and review of the Necsa Knowledge Management (KM) Policy, KM Strategy, and KM Action Plans in alignment with Necsa group strategies, goals and objectives.
• Provide KM related input into business planning and budgeting process, advise the business on developments and best practice in KM.
• Ensure implementation of the Necsa KM Policies, KM Strategy and KM Action Plans acrossthe Necsa Group and its subsidiaries. 

Promotion of Knowledge Management            

• Implement a knowledge management strategy for Necsa Group in support of itsmandate.
• Implement the Necsa KM Processes, and KM Model throughout Necsa as outlined in theNecsa KM Strategy.
• Oversee the development and review of the Necsa KM Policy, KM Strategy, and KM Action Plans in alignment with Necsa strategy and objectives.
• Promote KM culture of knowledge sharing within Necsa.
• Integrate KM with other business processes in the execution of KM, such as HR, Risk.
• Management, Information Technology, Information Security, IP Management, etc.
• Keep up to date with developments on KM, Library, Document Management and Archiving globally and ensure that Necsa’s KM practices are in line with latest developments and modern KM practice.
• Review effectiveness of the KM Processes inclusive of benchmarking and implement measures to close gaps to ensure necessary improvements in the following manner:

Knowledge capture:

• Actively identifying and documenting existing knowledge held by employees, including tacit knowledge (unwritten expertise), through methods like interviews, document creation, and knowledge-sharing sessions.

Knowledge storage:

• Utilizing a centralized system (like a knowledge base or database) to store captured knowledge in a structured and easily accessible format.

Knowledge sharing:

• Encouraging a culture of knowledge sharing across the organization through platforms like internal wikis, training programs, mentoring, and collaborative projects.

Knowledge updating:

• Regularly reviewing and updating stored knowledge to reflect changes in processes, technology, and industry standards.

Knowledge retention:

• Capturing, preserving, and transferring institutional wisdom. This includes anything from valuable customer data, important business processes, product information, best practices, operational nuances and more.

Library, Document Management & Archiving

• Oversee the development and implementation of information and library service-related policies including record management policies and preservation of information in all formats.
• Oversee the Necsa library services, document management and archival services in line with best practices.

People Management

• Provide leadership to staff (especially the direct reports, i.e. KM, Library, Document
• Management and Archiving personnel) on KM implementation.
• Manage and ensure that all staff are trained, skilled and that their expertise are optimally applied to ensure optimal productive working environment and healthy staff morale.

Financial performance & Compliance to SHEQ

• Manage the budget and finances concerning the overall KM department
• Comply to SHEQ and ISO standards (Audits), Customer and Stakeholder relations

Requirements

JOB REQUIREMENTS

Knowledge and skills:

• Knowledge and understanding KM principles
• Knowledge and understanding of KM Policies and KM Strategy development
• Knowledge and understanding of knowledge generation / creation, storage, transfer,
• application and retention methodologies
• Knowledge of HR processes that relate to knowledge  skills transfer
• Development of business processes and procedures
• People Management
• Financial Management
• Risk Management

Competencies (Job Specific and Behavioural)

• Management and leadership
• Good communicator and ability to communicate at all levels
• Analytical thinking & attention to detail
• Ability to anticipate & manage change (change agent)
• Problem solving
• Excellence orientation
• Drive (Results orientation)
• Organisational alertness
• Holistic / Big Picture thinking
• Building Business Relationships
• Influencing & Negotiating
• Programme & Project Management

Qualifications and Experience:

• Bachelors qualification in Knowledge Management /Information systems /Business process improvement/Industrial Psychology or related.
• Exposure to Project Management, business process improvement.
• Information System / HR Information analytics will be an added advantage.
• A minimum of 8 - 10 years’ experience in Knowledge Management or Related Function.
• Exposure to HRD/Talent Management/ industrial psychology will be an advantage.