Multiple Openings at Mukuru

About the Role

• As a Transaction Monitoring Analyst, you’ll be on the front line of detecting and preventing financial crime. You’ll analyse transactions across multiple countries and systems, investigate suspicious activity, and play a vital role in ensuring Mukuru remains compliant with global AML/CFT (Anti-Money Laundering / Counter-Financing of Terrorism) regulations.

You’ll work closely with the TMA Team Leader and other stakeholders to identify patterns, spot red flags, and take timely action against potential risks — all while helping to build a safer financial ecosystem for our customers.
What You’ll Do

• Monitor transaction systems daily to detect unusual or suspicious activity.
• Investigate flagged transactions and assess customer behaviour and risk indicators.
• Approve, clear, or escalate alerts to ensure compliance with internal and regulatory frameworks.
• Apply enhanced due diligence measures for high-risk customers and manually release orders when appropriate.
• Suspend or restrict customer profiles where risk is identified, with clear documentation.
• Conduct monthly audits, corridor reviews, and spot checks to maintain data integrity.
• Compile and submit monthly reports and corridor insights for management and Financial Crime meetings.
• Partner with internal teams (Compliance, Risk, Operations) to strengthen transaction monitoring processes.
• Stay informed of evolving AML/CFT typologies, trends, and legislation in all relevant jurisdictions.
• Actively participate in team meetings, training, and awareness initiatives.

What You’ll Bring

• Minimum 2 years’ experience in a Money Service Business (MSB) environment.
• Proven experience in Anti-Money Laundering (AML) or Financial Crime investigations.
• Relevant AML certification (e.g., ACAMS or equivalent).
• Strong understanding of FIC, SARB, and global AML/CFT frameworks.
• Knowledge of remittance operations and customer due diligence processes.
• Familiarity with Mukuru’s or similar AML systems and controls (advantageous).

Skills & Competencies

• Advanced use of Power BI, Excel, Microsoft Teams, Outlook, Zendesk, and Asana.
• Excellent analytical and critical-thinking skills.
• Strong written and verbal communication abilities.
• Outstanding attention to detail and accuracy.
• Excellent time management and ability to prioritise under pressure.
• Integrity, discretion, and a proactive approach to problem-solving.

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Mukuru is a fast-growing fintech business transforming access to financial services across Africa and beyond. To support our ambitious growth, we’re looking for a People Effectiveness Partner who will help design, implement, and embed innovative people practices that drive performance, growth, and employee experience across the Group.

• This role is perfect for someone who thrives at the intersection of Organisational Development, Talent, and Change, and who wants to make a real impact by shaping how we grow and support our people.

What You’ll Do

• Design and deliver frameworks for Talent Management, Succession Planning, and Leadership Development that prepare Mukuru for the future.
• Drive the rollout and continuous improvement of our Performance Management process.
• Partner with leaders and HC teams to review and align organisational structures and support Organisational Design initiatives.
• Lead Change Management interventions, including crafting communication strategies that bring people on board.
• Shape engaging Onboarding and Offboarding experiences that strengthen the employee journey.
• Develop Strategic Workforce Planning models that ensure the right people are in the right roles at the right time.
• Conduct best practice research and translate insights into impactful, fit-for-purpose solutions.
• Build dashboards and metrics to measure the success and ROI of people initiatives.

What You’ll Bring

• Minimum 5 years’ experience in Organisational Development/Design (corporate or consulting).
• HR degree or related qualification (essential); Honours in Industrial Psychology/HCM desirable.
• Knowledge of frameworks in Performance, Talent, Change, Organisational Design, and Leadership Development.
• Advanced Excel, Power BI, and PowerPoint skills.
• Strong project management, research, and stakeholder management abilities.
• Certification in Change Management (advantageous).

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About the Role

• As the Skills Development Partner, you will design, execute, and govern our skills development strategy across the organisation. You’ll be the custodian of our learning compliance processes while partnering with internal and external stakeholders to build business-critical capabilities. This role is central to driving impactful initiatives—from learnerships and internships to strategic upskilling—and ensuring our reporting, SETA engagements, and BBBEE contributions reflect both excellence and innovation.

Key Responsibilities

• Compliance & Governance
• Ensure full adherence to all relevant legislation, including the Skills Development Act, NQF Act, SAQA Act, BBBEE Act, and related labour laws
• Keep abreast of regulatory changes and communicate potential impacts proactively
• Manage audit readiness and mitigate compliance risk across learning interventions
• Strategic Skills Development Delivery
• Collaborate with leadership and Human Capital Business Partners to align the annual Workplace Skills Plan with the business strategy
• Identify current and future critical skills gaps, and design solutions to close them
• Drive execution of learnerships, internships, apprenticeships, and leadership development programmes
• Facilitate the organisation’s journey to become an accredited Learning Academy
• SETA Engagement & Relationship Management
• Foster strong relationships with relevant SETAs
• Lead the preparation and timely submission of Workplace Skills Plans (WSP), Annual Training Reports (ATR), and discretionary grant applications
• Track progress and ensure the business leverages available funding opportunities
• Reporting & Insights
• Oversee all statutory submissions and internal reporting related to skills development, employment equity, and BBBEE scorecard compliance
• Leverage data to build meaningful dashboards and analytics for decision-makers
• Use insights to refine programmes and demonstrate ROI on learning investments
• Process & System Optimisation
• Evaluate and improve skills development processes and systems
• Champion automation and integration of tools that enhance efficiency and data accuracy
• Ensure seamless tracking and monitoring of learning outcomes
• Advisory & Internal Enablement
• Serve as the internal subject matter expert on all matters related to learning compliance and best practice
• Train, guide and support managers and HC teams on the execution of development initiatives
• Act as a learning culture ambassador—ensuring development is seen as both a strategic and operational priority

Key Performance Areas

• Financial Prudence: Ensure cost-effective use of training budgets and resources
• Team Collaboration: Support internal teams with queries, system improvements, and knowledge-sharing
• Value-Add Delivery: Align development initiatives with People Strategy to drive organisational capability
• Learning Programme Management: Lead the execution and evaluation of learnerships, internships, and enterprise development projects
• SETAs & Grant Maximisation: Identify and manage discretionary funding opportunities and track grant recoveries

What You’ll Need to Succeed
Qualifications

• Bachelor's degree in Human Resources, Learning & Development, Industrial Psychology, or related field (Required)
• Registered Skills Development Facilitator (SDF) accreditation (Essential)
• Project management certification or experience (Advantageous)

Experience

• Minimum 5 years in skills development or learning & development roles
• Strong experience managing WSP/ATR submissions and working with SETAs
• Experience in the Financial Services sector (Advantageous)
• Demonstrated involvement in BBBEE scorecard compliance (Skills Development pillar)
• Minimum 3 years in reporting and data analytics related to learning

Knowledge & Skills

• In-depth knowledge of SAQA, NQF, BBBEE, and SETA frameworks
• Expertise in designing and implementing impactful development programmes
• Strong reporting, data analysis, and storytelling skills (Excel, PowerPoint, dashboards)
• Excellent stakeholder engagement, facilitation, and negotiation skills
• Project management and change enablement capabilities
• Core Competencies
• Strong facilitation, presentation, and communication skills
• Analytical, data-driven mindset with a bias for action
• Influential with strong interpersonal and stakeholder management skills
• Creative, innovative, and solutions-oriented
• Ability to work independently under pressure while meeting deadlines
• Passionate about continuous learning and human capital development

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About Role

• The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position will be responsible to create and manage brand awareness to maximise return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff and agents. External liaison takes place with external customers.
Duties and Responsibilities (Include but is not limited to):

• Providing advice and guidance to customers
• Analyse and monitor transaction details
• Motivate and assist customers to transact with Mukuru
• To activate customers for new corridors
• Gather and present location specific information on sales
• To monitor whether sufficient stock of marketing collateral is available and report back
• Engage with potential customers and market the enterprise product
• Custodianship of the Mukuru brand and maintenance of that standard
• Welcome and greet customers in a professional manner
• Identify if the customer wants to collect money, send money or do an FX deal
• Collect and check the required documentation and scan clear copies
• Verify the current rate as given by ICFX and explain the rate to the customer
• Match customer name and ID before processing
• Capture all transaction details in ICFX
• Ensure all money is double checked and counted within view of cameras
• Count money with the customer and confirm the value together when selling FX
• Check that all notes are real when buying FX
• Print out and sign invoice/receipt, original filed away accurately and customer given the duplicate
• Archive invoices after 3 months
• Check validity of passport, proof of residence not older than 3 months and valid flight ticket within 90 days
• Refer customers to other agents if no proof of residence is available
• Escalate any suspicious documentation to branch manager before processing
• All new customers and high value customers must complete an Indemnity form
• Obtain daily password for safe every morning and retrieve own float
• Notify finance and receive a top-up if required to ensure sufficient stock levels
• Conduct a stock count at the end of each day
• Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
• Capture shorts onto ICFX and notify manager
• Compile weekly and monthly spreadsheet reports
• Complete daily system tests on system, must achieve 100% or go back and try again
• Complete daily quiz and overall monthly quiz competition
• Submit monthly assignments timeously
• Attend quarterly training and test sessions
• Always provide professional customer service
• Give information based on the training received
• Maintain customer confidentiality
• Monitor and manage own targets
• Attend monthly performance meeting with Head of Branches
• Attend all required training courses for new products
• Improve Chinese language level and write monthly test designed by the head of branch

Key Requirements:

• Grade 12 - High school graduate
• Chinese language related certificate
• Understanding and Speaking of Mandarin (essential)
• 2 Years Customer Service Consultant experience within a financial institution
• 2 Years Sales experience within a financial institution
• 2 Years Chinese related work experience
• Knowledge of foreign exchange
• Knowledge of exchange control regulations
• Knowledge of FICA regulations
• Knowledge of money laundering
• Knowledge of Customer Service

Additional Skills:

• Verbal and written communications skills
• Organisational & administrative skills
• Interpersonal skills
• Analytical skills
• Sales Skills
• Chinese language Skill
• Driving Skills

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About Role

• The Sales Lead reports directly to the Sales Manager-China Market. This position is responsible for: a. generating sales through agent army, b. marketing the enterprise and corporate products and all other Mukuru products, this involves marketing collateral in all sending countries, c. Pushing brand awareness and managing brand across partnerships and verticals, d. internal liaison for SMH and Group Marketing, e. grow transactions for products that sit in all China sending countries f. Sales and market relevant operation & implementation to support sales and marketing g. Travel domestically and internationally to expand China market and work closely with country managers.

Duties and Responsibilities (include but is not limited to):

• Providing advice and guidance to agents
• Analyse and monitor transaction statistics
• Motivate and strategize on how to incentivise the agent army
• To activate agents for new corridors
• To ensure sufficient stock of marketing collateral is available
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.
• Engaging with ex-pat communities to understand their remittance needs
• Establish the viability of potential new corridors
• Engage new biz dev and projects regarding new potential corridors
• Conducting marketing research and write reports in BIP markets
• Conduct multiple domestic and international visits to sales agents
• Conduct filed work in all China sending countries
• Conduct various activations on requests
• Manage the stock and marketing collateral
• Manage the sales budget effectively
• Monitor targets and budgets to ensure alignment
• Curate weekly sales statistics
• Gather and present location specific information on sales
• Generate weekly travel plan
• Generate weekly report
• Liaise with HR to resolve any staff issues
• Solve escalated queries
• Assist with recruitment of new sales agents
• Ensure that all staff have sufficient training before commencing employment
• Liaise with community association
• Liaise with chambers of commerce
• Liaise with the relevant organizations

Key Requirements:

• Sales and Marketing qualification. (Essential)
• High School/Matric
• At least 5 years sales experience, of these, 2 years should be at managerial level (Essential)
• English & Chinese (essential - fluency in speaking and reading)
• Experience in managing a Salesforce
• Experience in domestic and international travels
• Knowledge of sales and marketing principles
• Knowledge of how to generate marketing collateral
• Knowledge of marketing collateral
• Knowledge of procurement methodology
• Knowledge about market research and report

Additional Skills:

• Verbal and written communication skills in English
• Selling skills
• Time management skills
• Organisational & administrative skills
• Interpersonal skills
• Driving skills
• Language skills: Chinese