Dis-Chem Pharmacies is the leading Pharmaceutical retailer in South-Africa. Established in 1978, Dis-Chem started out as a small pharmacy in Mondeor, South of Johannesburg. Today the group is still privately owned and run by the original founders. Dis-Chem has been rated as the country's best pharmacy chain by Professional Management Review, and has also bee...
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- BPharm / equivalent qualification
- Registered with the South African Pharmacy Council (SAPC)
- Min 2- 3 years experience in Pharmaceutical
- 2-3 years retail pharmacy experience ( Student/Intern)
- Computer literate – MS Office
Advantageous:
- Relevant retail/ FMCG experience
- Third additional language
- SAP experience
- E-scripting experience
- Registered tutor
- Unisolv experience
Duties and Responsibilities:
- Provision of pharmaceutical care by taking responsibility for patients’ medicine-related needs, and being accountable for meeting those needs, which shall include, but not be limited to the following functions:
- Evaluation of a patient’s medicine-related needs by determining the indication, safety and effectiveness of the therapy
- Dispensing of any medicine or scheduled substance on the prescription of a person authorised to prescribe medicine
- Signing off and checking of all prescriptions prepared by an assistant or an intern and accepting accountability for the correctness thereof as per GPP 2.7.1.2.1.f
- Furnishing of information and advice to any person with regard to the use medicine
- Determining patient compliance with the therapy, and follow-up to ensure that the patient’s medicine-related needs are being met
- The provision of pharmacist-initiated therapy
- The compounding, manipulation, preparation or packaging of any medicine or scheduled substance, or the supervision thereof
- The manufacturing of any medicine or scheduled substance, or supervision thereof
- The purchasing, acquiring, importing, keeping, possessing, using, releasing, storage, packaging, re-packaging, supplying or selling of any medicine or scheduled substance, or supervision thereof
- The application for the registration of a medicine in accordance with the Medicines Act and Pharmacy Act
- The acts specially pertaining to the profession of a pharmacist as prescribed above;
- The formulation of any medicine for the purposes of registration as a medicine;
- The distribution of any medicine or scheduled substance;
- The re-packaging of medicines;
- The initiation and conducting of pharmaceutical research and development; and
- The promotion of public health.
- Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council.
- Capture script details accurately and verify patient’s details on the system.
- Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
- Provide accurate instructions to the patients regarding the correct use of medicine supplied.
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
- Advise and assist patients at the dispensary, self-medication counter and front-shop.
- Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
- Explain all medical aid costs to patients.
- Follow through on promises made to customers.
- Evaluation of disease conditions and referral to in-store health facilities when necessary.
- Process all paperwork necessary for the accurate submission of claims to medical aids.
- Correct errors on scripts rejected by medical aid.
- Ensure authorization of chronic, HIV and AIDS and oncology medication.
- Maintain customer profiles on the system.
- Merge profiles locally and Vexall should be notified to merge profiles centrally.
- Take note of any messages on the customer profile and take suitable action.
- Assist the Dispensary Manager to ensure that all administration functions are carried out correctly and timeously.
- Report on low - / out of stock levels and stock errors to the dispensary manager.
- Facilitate Bi-annual stock takes.
- Exercise stock, cash and asset control.
- Assist the Dispensary Manager to ensure that all stock control processes and are adhered to and that all registers are kept up to date in accordance with legislation.
- Housekeeping must be in accordance to Dis-Chem standards.
- Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.
- Adhere to Health and Safety rules and regulations.
- Adhere to Dis-Chem Uniform and personal appearance policy
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Minimum Requirements…
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ cleaning experience
- Sound command of the English language
- Basic customer service
- Additional language that is area specific
- Willing and able to work retail hours
Advantageous:
- Bilingual
- Previous retail store cleaning experience
Job Specification…
- Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
- Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
- Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
- Be available throughout operational hours to clean up as and when required.
- Ensure correct cleaning products and equipment are used for specific jobs.
- Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
- Be friendly, professional and able to assist customers.
- Perform duties according to Health and Safety Regulations.
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Minimum Requirements:
- Grade 12 / Matric
- Basic Pharmacist Assistance qualification
- Registered with the South African Pharmacy Council (SAPC)
- Working experience on Unisolv
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language and a second language
- Willing and able to work retail hours
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in SAP and E-Scripting
- Drug and family planning, and complementary medicine
Duties and Responsibilities:
- Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
- Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with re-packaging of medicine
- Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
- Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
- Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
- Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
- Capture script details accurately, and verify patients’ details on the system
- Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
- Give accurate instructions to patients regarding the correct use of medicine supplied
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
- Ensure all medications are checked for accuracy by and signed by a pharmacist
- Advise and assist patients at the dispensary, self-medication and front-shop
- Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
- Explain medical aid costs to patients
- Provide information to individuals in order to promote health
- Process all paperwork necessary for the accurate submission of claims to medical aids
- Correct errors on scripts rejected by medical aid
- Ensure authorisation of chronic, HIV and AIDS and oncology medication
- Maintain customer profiles on the system
- Merge profiles locally and UCS should be notified to merge profiles centrally
- Take note of any message on the customer profile, and take suitable action
- Report on low / out of stock levels, and stock errors to the dispensary manager
- Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
- Facilitate bi-annual stock takes
- Exercise stock, cash and asset control
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Minimum Requirements…
Essential:
- Grade 12/ Matric
- Minimum of 1 - 2 years’ experience in store retail management disciplines including but limited to stock management, cash, reporting, expense control and customer service
- Diploma in Financial / Admin or a relevant 3- year Diploma
- Computer literate – MS Office
- Willing and able to work retail hours
- Valid drivers license
- Own reliable transport
Job Specification…
- Ensures the processing of items including but not limited to goods in transit, cycle counts and physical stock to system matches, stock takes, addressing of shrinkage and overall stock levels.
- Ensures efficient stock flow to the sales floor.
- Participate, assist, and support in the management of shrinkage. Participate, assist and support in the ordering of stock to maintain correct stock levels FMCG, Health and Beauty, when required
- Assist with the planning, implementation, and maintenance of promotional stock displays in FMCG, Health and Beauty.
- Assist with the adherence, implementation and maintenance of labeling, pricing and layout standards in FMCG, Health and Beauty.
- Assist with goods receiving duties guided by the standard operating procedures.
- Participates in the delivery of transaction integrity for incoming goods receipts and outgoing returns guided by the company internal control procedures.
- Assist with reconciliation of daily ZMove Packs in accordance with Receiving policies and procedures.
- Assists with achieving set store sales targets, including but not limited to FMCG, Health and Beauty.
- Partner with all head of departments to ensure targets are met.
- Support management to ensure promotions are effectively executed.
- Assist management to coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Support management to determine all profit and sales objectives and propose strategies to maintain inventory levels and manage all work guided by the store policies and procedures.
- Propose innovative ideas to senior management to increase market share.
- Assist in the development of regional retail strategies to raise customers’ pool, expand store traffic, and optimize profitability in FMCG, Health and Beauty
- Assist with daily cash-ups and review of the reconciliation’s packs and paperwork.
- Assist with the efficient scheduling of the point-of-sale area to maintain efficient service standards.
- Assist with the monitoring of the store expenses as well as stock adjustments to the correct GL accounts.
- Support in analyzing and interpreting Financial Income statements.
- Assist in ensuring all expense (ordering and monitoring) related items are controlled and managed within budget.
- Support management with transaction integrity throughout the store guided by company internal control procedures.
- Support in ensuring the accuracy and completeness of branch transactions.
- Support management to improve cashier service levels and cashier productivity rates.
- Assist with controlling overtime and casual spend.
- Assist with sign off and investigation of run ends daily.
- Support management to disseminate, collate, and report all relevant information between store and department managers.
- Assist in any internal or external audits conducted in store.
- Assist with addressing customer complaints promptly and regulate both complaints and compliments.
- Assist with the ensuring that customer request system is operational and actioned daily.
- Encourage and report on new loyalty signups continuously.
- Assist with the ensuring of accurate manual processing of points to customer accounts.
- Assist with providing customers with feedback regarding queries and complaints.
- Assist with people administration duties, including but not limited to leave management, scheduling, and staff file management.
- Facilitate human resource processes, submissions, and documentation for the store in compliance with standard operating procedures.
- Account for the execution and transaction on the workforce management system (KRONOS) within the store. This includes but not limited to master data and transactional management.
- Assist the store with the delivery of HR policies and system implementations.
- Support management to ensure employees receive training where necessary and collate feedback from employees on training sessions attended.
- Participate and engage in meetings, workshops, and other learning opportunities.
- Assist managers and completing assigned tasks for on the job learning purposes.
- Completion of all required learning programs and assessments to be deemed competent.
- Ensure Portfolio of Evidence is filed and kept up to date and ensure sign off with Regional Admin Manager.
- Housekeeping must be in accordance to Dis-Chem standards and ensure store cleanliness.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Dis-Chem Health and Safety Regulations.
- Adhere to the Dis-Chem uniform and personal appearance policy
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Minimum Requirements:
Essential:
- Grade 12/ Matric
- Minimum of 5 years’ Retail Store Management experience
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
- Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos
Job Description:
- Assist with the Budget preparation and maintenance within the store.
- Allocating store funds and defining financial objectives.
- Maintaining statistical and financial records.
- Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site.
- Optimise the store's profitability.
- Participate in daily operational and sales activities to achieve customer service and business growth objectives.
- Oversee pricing and stock control.
- Ensure all expense related items are controlled and managed within budget.
- Ensure all expense related stock is adjusted to the correct GL accounts on a monthly basis.
- Ensure the ordering and monitoring of expense related items within the store.
- Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts.
- Manage and ensure the daily ordering of stock and maintain correct stock levels.
- Oversee the preparation, coordination and management of stock takes on a Bi-annual basis.
- Oversee the management the store shrinkage, stock flow to the floor and consumables expense within store targets.
- Analyse and interpret trends to facilitate planning.
- Oversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors.
- Investigate and verify manual purchases processed against the business unit.
- Minimise, investigate, correct, and report on business unit negative stock on hand.
- Minimise, investigate, and report on business unit dormant stock.
- Analyse dormant stock reports for heads of department to investigate and rectify.
- Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
- Daily management of out-of-stock, to ensure maximum stock on the shelves.
- Manage goods in transit as directed by standard operating procedures
- Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG.
- Work closely with all head of departments to ensure targets are met.
- Ensure promotions are effectively executed.
- Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
- Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures.
- Propose innovative ideas to senior management to increase market share.
- Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability.
- Take personal responsibility to ensure that all merchandisers adhere to Dis-Chem Merchandising standards.
- Ensure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions break.
- Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards.
- Approve promotional materials and displays.
- Maintain outstanding store condition and visual merchandising standards.
- Plan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand image.
- Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
- Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
- Ensure balancing of floats and manage all store float discrepancies.
- Review the reconciliation of daily takings to turnover to ensure it balances.
- Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
- Ensure the accuracy and completeness of branch transactions.
- Manage cashier service levels and cashier productivity rates.
- Control overtime and casual spend.
- Sign off and investigation of run ends daily.
- Following of cash collections procedures as detailed in the standard operating procedures.
- Manage price overrides to ensure it is kept to a minimum.
- Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures.
- Resolve customer problems in a timely manner.
- Address customer and employee satisfaction issues promptly and in person.
- Develop professional relationships with all customer contacts.
- Ensure high levels of customer’s satisfaction through excellent service.
- Ensure that staff follows company policies and procedures as detailed in the standard operating procedures.
- Ensure that the customer request system is operational and actioned daily.
- Ensure the accurate manual processing of points to customer accounts.
- Report and encourage new loyalty signups continuously.
- Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
- Manage store personnel including guiding and supporting them with training, mentoring and development.
- June 3, 2022
- Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks.
- Ensure that employees receive planned training and request feedback from employees whom attended training.
- Manage the performance management process and ensure that personal development plans are adhered to.
- Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management.
- Ensure the implementation and execution of the company’s performance management system, as directed by company policy.
- Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling.
- Equip and grow employees and junior management into more senior positions.
- Effectively convey knowledge to your team.
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- Minimum of 3 years’ relevant retail receiving experience
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- 2 years of supervising/managing a staff complement of at least 6
- Working knowledge of SAP
Job Description:
Ensure the receiving department adhere to:
- Accurate verifying, scanning and capturing of physical goods receipts for the store in accordance with company policy and SOPs
- Receiving of all warehouse goods and invoices
- Prevention and return of all unordered or damaged goods delivered to the store, and accurately complete credit notes for non-acceptance
Verify and check deliveries and invoices for total consistency:
- Goods delivered are in fact the goods invoiced and captured in terms of quantities, variant and condition
- Ensure deliveries are for the store and that the delivery note and invoice details agree
- Despatch all returns that are to be uplifted by a supplier on presentation of a pick-up slip in accordance with company policy and SOPs
- Prepare and log warehouse claims on the warehouse claims system
- Ensure the flow of stock receipts through receiving is maintained, that deliveries arriving are receipted the same day and sent to the floor
- Process all returns to suppliers in compliance with company SOPs
- Ensure the SL02 returns to vendor inventory list and ME2L open return orders agree to each other and the physical good to be returned on hand
- Follow up with supplier representatives as to the upliftment of supplier returns in order to minimise their balance
- Oversee and manage return policy: credit note, supplier returns, warehouse credit, and monthly vendor return list
Ensure the receiving department:
- Accurately creates and captures purchase orders for the store, irrespective of source on SAP
- Capture all goods on warehouse invoices
- Accurately verify and check invoices
- Capture (MIRA) all invoices that have been goods received in compliance with operating policies
- Ensure effective document flow, including capturing and filing
- Prepare invoice packs for submission to head office in the prescribed manner
- Execute the warehouse credits process in compliance with the company operating procedure
- Ensure all physical controls over the goods receiving area are in place and operational
- Support the Assistant and Store Manager in ensuring the storerooms are in an orderly state
- Ensure no unauthorised access is granted to the store via the good receiving area
- Manage and control high-risk stock
- Mentor and train Receiving/Capturing Clerks and Store Men to ensure their performance meets company standards and continually improves
- Ensure correct staff scheduling
- Conduct performance management, staff development and training plans
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- A minimum of 3 years’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Adhere to Dis-Chem’s customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor, or store management
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
- Carry out and manage Dis-Chem 5 star communication principles
- Be responsible for cash flow
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods by customers when authorised to do so
- Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
- Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
- Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially, and only discuss with management
- Be alert, recognise and report suspicious behaviour to management
- Address queries regarding store merchandise
- Adhere to Dis-Chem’s security policies and procedures
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Minimum Requirements…
Essential:
- Grade 12 / Matric
- Basic computer skills (Word, Excel and Outlook). SAP.
- Retail experience
Job Specification…
- Manage and report all customer complements and complaints to management.
- Establish a professional relationship with customers.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
- Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
- Manage and control high risk stock
- Prepare the run reconciliation on a daily basis.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
- Maintain effective liaison between relevant parties.
- Maintain effective document control including but not limited to float, petty cash, cash on hand.
go to method of application »
Minimum Requirements:
Essential:
- Grade 12 / Matric
- Computer literate
- Sound numerical skills
- Willing and able to work retail hours
Advantageous:
- Previous receiving / retail / FMCG experience
Duties and Responsibilities:
- Accurately verify, scan and capture physical goods received for the store, in accordance with company policy and standard operating procedures
- Receive all warehouse goods and invoices in accordance with company policy and procedures
- Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance in accordance with company policy and SOPs
- Verify and check deliveries and invoices for total accuracy
- Ensure goods delivered are the goods invoiced and captured in terms of quantities, variant and condition
- Assist the Receiving Manager in preparing and logging warehouse claims on the warehouse claims system
- Ensure the flow of stock receipts through receiving is maintained, that deliveries arriving are receipted the same day and sent to the floor
- Process all returns to suppliers in compliance with company SOPs
- Ensure all physical controls over the goods receiving area are in place and operational
- Maintain storerooms are in an acceptable and orderly condition
- Assist in managing and controlling high-risk stock
go to method of application »
Minimum Requirements…
Essential:
- Grade 12 / Matric
- Up to 6 months’ retail experience
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- Diploma or degree within the Health Focus category
- At least 1 year retail experience
Job Specification…
- Restock merchandise as per business requirements.
- Ensure delivered stock/stock pulled from the store room, is stored and packed in the correct space.
- Ensure full range of products is on the shelves at all times.
- Facilitate rotation of stock on a regular, First In First Out basis.
- Assist with general stocktaking.
- Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing.
- Ensure merchandising displays are built, faced up, stocked and maintained.
- Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the store room as well as on the shop floor.
- Assist with back shopping.
- Ensure all customer stock queries are dealt with and resolved.
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- Minimum of 6 months’ sales experience in a Vitamins / Health environment
- Strong command of the English language
- Computer literate – MS Office
- Sound numerical skills
- Willing and able to work retail hours
Advantageous:
- Qualification in BSc Biomedicine and/or BSc Biotechnology, or relevant qualification within the health focus field
- Sales experience in a retail environment
- Experience in the health industry (vitamins, supplements or health foods)
- Fluent in a 2nd language prominently spoken in the area
Job description:
- Assist and advise customers, and ensure the highest levels of customer care and service are met
- Assist with back shopping when requested to do so, to ensure the effective operation of the department and store
- Keep merchandise displays in the health focus area stocked and faced up
- Report all price discrepancies to management as they appear
- Adhere to store layouts within the Health Department
- Ensure broadsheet items are well displayed, merchandised, promoted and available
- Implement promotional displays and merchandising material
- Achieve monthly team, brand and vendor targets
- Keep abreast with new products and product lines
- Follow the Health Department’s administrative processes and procedures, including, but not limited to, weekly returns, stock control and monitoring of stock levels
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Minimum Requirements:
Essential:
- Grade 12 – Matric or Senior Certificate
- 0 – 6 Months Retail work experience
Advantageous:
- 1 Year work experience within Retail
- Certification in Retail Business Management
Job Description:
- Ensure that full ranges of products are on the shelves at all times and neatly presented.
- Maintain the stock on the shelves to ensure it has not reached its sell by date.
- Restock merchandise when needed to ensure maximum sales.
- All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
- Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
- Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
- Ensure the storeroom organised, neat and tidy.
- Keep up to date with new product knowledge to effectively assist customers.
- Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
- Assist with back shopping when required.
- All merchandise must be handled carefully to prevent any losses.
- Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
- Process all loyalty cards including those of accelerated partners.
- Ensure cash is placed in the drop safe according to standard operating procedures.
- Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
- Ensure accurate cash flow at all times.
- Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
- Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
- Assist with the counting of stock files and general stocktaking.
- Identify and report damaged and expired stock immediately to management.
- Assist with the loading and off-loading of stock when needed.
- Ensure boxes are flattened after unpacking stock and taken to the designated area.
- Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
- Report customer compliments and complaints to management.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Assist with the training of new and current team members.
- Ensure that outgoing stock/ items/ scripts are scanned and paid for.
- Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
- Report bad and suspicious behaviour for both staff and customers to management.
- Housekeeping must be in accordance to Dis-Chem standards.
- Adhere to Dis-Chem Policies and Standard Operating Procedures.
- Adhere to Health and Safety rules and regulations.
- Adhere to the Dis-Chem uniform and personal appearance policy
go to method of application »
Minimum Requirements…
Essential:
- Grade 12 / Matric
- Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
- Sound numerical skills
- Computer literate – MS Office
- Willing and able to work retail hours.
Advantageous:
- Certificate in Computer Literacy
- 3 years’ work experience, with 1 year supervisory experience
- Working knowledge of SAP
Job Specification…
- Manage and report all customer compliments and complaints to management.
- Ensure branch queues flow smoothly.
- Pay attention to the manner in which customers respond to cashiers, and act accordingly.
- Manage the shorts and overs at the points of sale, including floats.
- Manage discrepancies at the point of sale.
- Authorise line voids, tender ups and price overrides.
- Manage refunds and returns transactions according to Dis-Chem operating procedures.
- Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
Ensure accurate document control by checking the following:
- Drop registers
- Documents verification
- Customer documentation
- Correct handling of the gloats as per our standard operating procedures.
- All other documentation related to till operations
- Ensure back shopping and returned goods are handled correctly.
- Ensure all outgoing stock/items/scripts are scanned.
- Train and assist new cashiers
go to method of application »
Minimum Requirements:
Essential:
- Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
- At least 1-year experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate – MS Office
- Willing and able to work retail hours
Advantageous:
- Administration / Customer Service / Public Relations qualification
- Third additional language
- SAP experience
Job Description:
- Ensure accurate data capturing and completion of documentation is done
- Check card balances, card reports and/or statements for customers
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
- Ensure Accurate Process of Transaction – TRMS – capturing and reporting
- Manage stock control and shrinkage
- Checkpoint reversals on statements
- Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
- Ensure effective internal communication (within customer service/benefits programme)
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
- Manage and report complaints and compliments through the customer service diary
- Ensure effective external communication (customer feedback)
- Respond to written or e-mail queries on various platforms
- Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
- Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
- Accurate recruitment and capturing of customers
- Coordinate and manage in-store events and promotions
- Create a central point of contact for all general queries, compliments and complaints
- Assist customers with any queries, and refer customers to the appropriate departments where applicable
- Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
- Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
- Provide relevant benefit programme training to all departments, and ensure implementation of training
- Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- Retail experience as a sales consultant
- Computer literate
- Willing and able to work retail hours
Advantageous:
- Cosmetic, fragrance and/or beauty experience
Job Description:
- Escalate serious and unresolved customer complaint to the manager
- Provide a high level of customer care and service
- Demonstrate products through makeovers, cosmetics demonstration, spray promotions and/or activities
- Manage stock levels according to Dis-Chem procedures – report on short, damage and expired stock to manager
- Ensure merchandising and displays are set up attractively
- Maximise store income by achieving department, brand and vendor sales
- Keep up to date regarding products, brands and the retail industry
- Be responsible for all cosmetics, fragrances and beauty house promotions
- Manage Salon appointments
- Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
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Minimum Requirements:
- Grade 12 / Matric
- Basic Pharmacist Assistance qualification
- Registered with the South African Pharmacy Council (SAPC)
- Working experience on Unisolv
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language and a second language
- Willing and able to work retail hours
Advantageous:
- Knowledge of Retail/ FMCG operations
- 3rd Additional Language
- Knowledge of or experience in SAP and E-Scripting
- Drug and family planning, and complementary medicine
Duties and Responsibilities:
- Assist with the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
- Assist with the compounding, manipulation or preparation of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with the manufacturing of a non-sterile medicine or scheduled substance according to a formula and standard operating procedures approved by the responsible pharmacist
- Assist with re-packaging of medicine
- Assist with the distribution and control of the stock of Schedule 1 to Schedule 5 medicines or scheduled substances
- Assist with the ordering of medicine and scheduled substances up to, and including, Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
- Assist with the reading and preparation of a prescription’ the selection, manipulation or compounding of the medicine; the labelling and supply of the medicine, in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
- Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the SAPC
- Capture script details accurately, and verify patients’ details on the system
- Ensure accurate picking /packing/labelling and checking of medication and be aware of common dosages as well as important drug interactions
- Give accurate instructions to patients regarding the correct use of medicine supplied
- Keep abreast of changes in medical aid procedures and requirements for claims and dispensing
- Ensure all medications are checked for accuracy by and signed by a pharmacist
- Advise and assist patients at the dispensary, self-medication and front-shop
- Follow up with patients regarding script tracking report as requested by the dispensary manager, and follow up on appointments
- Explain medical aid costs to patients
- Provide information to individuals in order to promote health
- Process all paperwork necessary for the accurate submission of claims to medical aids
- Correct errors on scripts rejected by medical aid
- Ensure authorisation of chronic, HIV and AIDS and oncology medication
- Maintain customer profiles on the system
- Merge profiles locally and UCS should be notified to merge profiles centrally
- Take note of any message on the customer profile, and take suitable action
- Report on low / out of stock levels, and stock errors to the dispensary manager
- Receive dispensary stock in accordance with Dis-Chem’s SOPs, and merchandise according to FEFO
- Facilitate bi-annual stock takes
- Exercise stock, cash and asset control
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Minimum Requirements:
Essential:
- Grade 12 – Matric
- Tertiary qualification in General Nursing
- Degree/Diploma in Midwifery
- Registered with South African Nursing Council (SANC)
- Nursing practitioner must obtain BHF registration
- 2-3 years’ experience in practicing as a Primary Health Care Clinic Sister
- Computer skills – Microsoft Office: Word, Excel, PowerPoint and Outlook.
Advantageous:
- Minimum 5 years practicing as a Primary Health Care Sister
- Patient Record System & CKS & Allegra
Job Description:
- Perform Clinic Sister duties according to industry regulations and industry best
- Manage the average “feet-per-hour” rate and set clinic objectives to enhance patient
- Ensure all clinic services are available at the
- Keep accurate records of patient details, and ensure communication is followed up
- Ensure that the Clinic is open and operational according to the hours stated in the operational
- Process claims accurately and timeously according to industry
- Ensure all stock and equipment in the clinic is in a working condition according to industry
- Ensure stock is sufficient in the Clinic according to business
- Build and maintain healthy relationships with the following stakeholders: Patients, Store and Dispensary Manager, Colleagues, Medical Aids, Suppliers/Reps, key role players in the community, and other Healthcare
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Minimum Requirements:
Essential:
- Grade 12 / Matric
- A minimum of 6 months’ experience cashier/till operations experience
- Computer literate – MS Office
- Sound numerical skills
- Strong command of the English language
- Basic customer service
- Willing and able to work retail hours
Job Description:
- Customers at the cosmetic till point are your first priority to ensure efficient transactions takes place
- If there are no customers to attend to at the cosmetic till points you need to assist with merchandising of cosmetic products
- Escalate serious and unresolved customer complaints to manager
- Serve customers and implement a high standard of customer care and service
- Establish a professional relationship with customers
- Ensure personal and colleague’s hygiene and presentation
- Carry out and manage the Dis-Chem 5 star communication principles
- Refer cosmetic sales queries to the Cosmetic Consultant
- Be responsible for accurate cash flow
- Ensure that all line voids and price changes are approved and signed by a supervisor
- Exchange merchandise for customers and accept return goods by customers when authorized to do so
- Transact all purchases - receive and processes all payments such as cash, cards, vouchers, coupons and other payments excepted by Dis-Chem
- Answer questions regarding the store beauty merchandise when asked
- Process all loyalty cards including those of our accelerator partners (Discovery health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and E-Bucks)
- When there are no customers to attend to at the cosmetic till point, assist with merchandising duties:
- Ensure that a high standard of cleanliness, merchandising and displays are maintained in both the window area and throughout the store
- Ensure that displays are present in an attractive manner
- Ensure that all goods are correctly priced and labeled
- Adhere to stock layout principles
- Ensure that merchandising displays in cosmetics area are faced up and stocked
- Ensure that the right shelf price takers are displayed
- Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures
- Be alert and verify all payments according to Dis-Chem verification procedure
- Adhere to Dis-Chem security policies and procedures
- Ensure the use of your code and password is restricted to only you, is safe and is changed regularly
- Ensure all out going stock/ items are scanned and paid for
- Ensure that all money is strictly kept safely and securely inside the till
- Handle daily takings confidentially and only discuss it with management
- Be alert, recognize and report suspicious behaviour to management
- Keep all your daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until you place them in the drop safe
- Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy
- Adhere to Dis-Chem Policies and Standard Operating Procedures
- Adhere to Health and Safety rules and regulations
- Adhere to Dis-Chem Uniform and personal appearance policy
Method of Application
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