Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- The Retail Business Consultant crafts passionate, energetic, and meaningful partnerships with Independent Financial AdvisersIFAs that will stand the test of time. Product, market, and sales intelligence will set them apart from their counterparts. The consultant/IFA relationship will be strengthened by ease of doing business, first-class services, deep business analysis and continuous improvement of the IFA's business.
Requirements
Qualifications:
- 3-year BCom degree in the following fields: Business Management, Marketing, Communications, Finance and Legal (essential)
- Willingness to study towards the degree and recognition of prior learning if you have 3+ years of experience working in MDS.
- CFP® is an advantage.
Experience:
- 3 to 5 years’ financial service industry experience
- 1 to 3 years relevant sales experience
- Experience in Momentum Myriad and Investo products is an advantage
- Strong business acumen with sound knowledge in risk assessments, claims, underwriting, tax, business assurance
- Knowledge of financial services industry and insurance products
Duties & Responsibilities
Engage:
- Be visible to the IFA in order to understand their needs and drive their value proposition.
- Visit the IFA and IFA office based on a defined plan and deliver a message.
- Analyse, monitor and/or increase prescribed weekly activities to exceed sales targets.
- Present the professional, disciplined nature of the IFA Agenda and minutes of all meetings.
Enthuse:
- Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA.
- IFAs to move from non-active supporters to active supporters, to ambassadors.
Educate:
- IFA having the perception that Momentum are thought leaders.
- Be the IFA's source of information within Momentum.
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings.
- Enable better financial planning and advice outcomes.
Enable:
- IFA having the perception that Momentum are thought leaders.
- Be the IFA's source of information within Momentum
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings \
- Enable better financial planning and advice outcomes.
- Achieve and/or exceed the minimum production targets and the minimum productive IFAs required.
Competencies
- Working with people: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
- Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
- Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.
- Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value.
Deadline:30th July,2025
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Role Purpose
- Plan and coordinate maintenance and technical services work to ensure the best possible working order of all building related infrastructure like generators, UPS’, lifts, escalators, HVAC equipment, etc.
- Administer the computerized maintenance management system (CMMS),Monitor and generate reports on maintenance performance for management decision making.
- Make recommendations on any enhancements needed to the maintenance plan/schedule.
Requirements
- Matric, with a minimum of 5-8 years’ experience in a Facilities Management team in a corporate environment.
- At least 5 years’ experience of coordinating skilled maintenance trades in a corporate setting.
- A national diploma in mechanical, electrical or industrial engineering will be helpful.Valid driver’s licence
Duties & Responsibilities
- Implement maintenance strategies and develop maintenance procedures.
- Utilise latest maintenance management tools to ensure effective maintenance of all assets.
- Proactively manage communication and relationships with all stakeholders.
- Act as liaison between customers and Facilities Management staff.
- Apply the latest maintenance safety technologies to ensure best-in-class maintenance safety performance and statutory compliance.
- Develop detailed work packages from preventive maintenance routine (PMR) findings and corrective maintenance activities for all maintenance teams.
- Analyse and screen corrective maintenance (CM) job cards and burning maintenance issues for opportunities to perform root cause failure analysis to prevent future failures.
- Coordinate root cause analysis.
- Deal with procedural and equipment issues that arise and require engineering evaluation and direction to improve specific maintenance procedures.
- Analyse spare parts inventory requirements and continuously improve inventory control.
- Compile periodic reports (weekly/monthly/quarterly/annually) to ensure Facilities Management Leadership has up to date information for decision making.
- Implement Facilities Management’s procurement requirements for spares, materials, and outsourced work.
- Coordinate the drawing of detailed maintenance tasks per asset.
Competencies
- Clear communication skills
- A sound knowledge of maintenance and workflow processes,
- Excellent report writing and analytical skills,
- Strong technology skills,
- Focused on making sure their planning and scheduling practices uphold the facility's reliability.
- Computer literate
- Knowledge and experience in use of a Computerized Maintenance Management System CMMS (would be helpful).
Deadline:30th July,2025
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Role Purpose
- The Data Warehouse Analyst plays a crucial role in translating business needs into actionable insights. This role involves gathering, analyzing, and interpreting data to provide recommendations that drive strategic decision-making. The Data Warehouse Analyst possesses a strong understanding of data warehousing, ETL processes, data visualization, and reporting techniques. They are comfortable working with various data sources and BI tools and can effectively communicate complex information to both technical and non-technical audiences.
Requirements
- Bachelor's degree in a quantitative field (e.g., Computer Science, Statistics, Mathematics, Business Analytics) or equivalent experience.
- 5-8 years of experience in Data Warehouse analysis.
- 5 years’ experience in data modelling in a Data Warehouse.
- Strong understanding of data warehousing concepts, ETL processes, and data modeling techniques.
- Proficiency in SQL and experience working with relational databases.
- Experience with at least one BI visualization tool (e.g., Tableau, Power BI, Looker).
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- Ability to work independently and as part of a team.
- Experience with cloud-based data warehousing solutions (e.g., Snowflake, BigQuery, Redshift) is a plus.
- Experience with scripting languages (e.g., Python, R) is a plus.
- Knowledge of statistical methods and techniques is a plus.
Duties & Responsibilities
- Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into specific data and reporting requirements.
- Data Collection & Preparation: Identify, collect, and clean data from various sources (e.g., databases, CRM systems, web analytics) ensuring data accuracy and integrity.
- Data Modeling & Warehousing: Contribute to the design and maintenance of data models and data warehouses, optimizing for performance and scalability.
- ETL Processes: Develop and maintain ETL (Extract, Transform, Load) processes to move data from source systems to the data warehouse.
- Data Analysis & Interpretation: Conduct in-depth data analysis to identify trends, patterns, and insights that can inform business decisions.
- Report & Dashboard Development: Design, develop, and maintain interactive dashboards and reports using BI tools (e.g., Tableau, Power BI, Looker) to visualize data and communicate findings effectively.
- Performance Monitoring: Monitor the performance of BI solutions and identify areas for improvement.
- Documentation: Create and maintain documentation for data sources, ETL processes, reports, and dashboards.
- Collaboration & Communication: Effectively communicate findings and recommendations to stakeholders at all levels, including technical and non-technical audiences.
- Continuous Learning: Stay up-to-date with the latest BI trends, tools, and techniques.
- Mentorship: Mentor junior analysts and provide guidance on best practices.
Competencies
- Data Analysis
- Data Warehousing
- ETL
- SQL
- Data Visualization
- Reporting
- Business Acumen
- Communication (Written & Verbal)
- Problem-Solving
- Critical Thinking
- Collaboration
Deadline:31st July,2025
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Role Purpose
- Engage and collaborate with designated departments to develop and maintain comprehensive risk profiles. This includes identifying, assessing, managing, monitoring, and reporting on relevant risks. Key responsibilities encompass participation in projects and conducting in-depth analyses of specific processes, functions, and regulatory requirements as part of the overarching risk management strategy.
Requirements
Qualifications, Experience and Knowledge
- Degree in Risk Management, CA(SA), CFA, or a related investment focused risk management qualification.
- 2-5 years’ experience in Multi-Management financial services.
- 2-5 years’ experience in risk management or auditing (internal/external).
- Familiarity with the financial services and insurance industry, including relevant regulations and laws.
- Understanding of IFRS, the Companies Act, and risk management principles.
Duties & Responsibilities
Responsibilities and Work Outputs
- Build strong relationships with stakeholders at all levels, including senior executives, to foster a risk-aware culture.
- Support department heads in growing their areas by providing risk guidance and ensuring compliance.
- Keep internal stakeholders informed about the risk profile and escalate important issues, as well as portfolio management related concerns.
- Lead by example in fostering a culture of strong relationships, feedback, and excellent client service.
- Adapt to changing client needs and improve business processes based on feedback.
- Drive efficiency improvements, such as automation.
- Work closely with risk owners to manage and optimise risk processes from identification to reporting.
- Collaborate with the business to identify and mitigate key risks.
- Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation for tabling at management and governance forums.
- Partner with the business to create proactive risk management plans.
- Regularly assess and monitor risks through interviews and self-assessments.
- Ensure the audit plan aligns with identified risks.
- Participate in internal group forums to ensure business is kept abreast of relevant risk events and initiatives, take note of key action points and follow-through to ensure execution.
- Identify and track internal and external risk trends.
- Access and prioritize relevant information from various sources to understand the broader risk environment as well as how it may impact on portfolios being managed internally and externally.
- Strengthen relationships with key stakeholders to improve risk reporting and understanding.
- Coordinate combined assurance plans and monitor their execution.
- Contribute to the development and review of key risk management policies and frameworks.
- Manage the error process in the assigned department according to the defined framework.
- Ensure audit findings are closed out in the internal tracking system.
- Critical output is to coordinate due diligence reviews of third-party relationships as needed.
- Focus on overseeing third-party service providers and their relationships.
- Provide ongoing monitoring and oversight of portfolio risks and activities.
Client Service
- Build and maintain relationships with clients and stakeholders.
- Meet service agreements to manage client expectations.
- Suggest ways to improve client service and fair treatment.
People
- Contribute to a culture that fosters strong relationships, open feedback, and excellent client service.
- Build and maintain effective working relationships with colleagues and stakeholders.
- Support and actively participate in change initiatives.
- Keep improving your professional, industry, and legal knowledge.
- Help drive innovation by developing, sharing, and applying new ideas.
- Take charge of your career growth.
Competencies
- Providing Insights
- Upholding Standards
- Examining Information
- Convincing People
- Embracing Change
- Developing Strategies
- Challenging Ideas
- Conveying Self-Confidence
Skills
- Written and verbal communication skills
- Taking ownership of stakeholder engagement
- Presentation skills
- Influencing skills
- Negotiation skills
- Assertiveness
- Relationship management
- Analytical skills
- Attention to detail
- Planning and organising skills
Deadline:30th July,2025
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Role Purpose
- The successful incumbent will be responsible for managing and/or supervising other actuarial staff. The person would also be required to clarify client requirements and translate actuarial concepts into client-friendly terminology. Pricing and product development for commercial lines short-term insurance are key aspects of the role.
Requirements
- A Bachelor’s degree in Actuarial Science, Statistics, Business Sciences or Business Mathematics.
- A qualified actuary (FIA, FFA, or FASSA) is highly advantageous.
- At least 8 years of experience in actuarial modeling, pricing, and product development in the short-term insurance sector.
- Experience in Commercial pricing and product development will be an advantage
- Demonstrated proficiency in advanced pricing and product development is an advantage.
- 5-8 years of management experience is desirable.
Duties & Responsibilities
- Maintain, develop, and implement market leading Short-term Insurance pricing models.
- Explore and identify data and rating enhancements to inform pricing models.
- Ownership of model performance against actual experience and acting on model weaknesses.
- Developing and implementing pricing strategies for new and existing business to achieve growth and profit objectives.
- Support the development of new and innovative products and maintain existing products.
- Drive, implement and maintain proper governance on pricing developed/deployed.
- Support/advise the business using data and analytics.
Competencies
- Passion for Short-term Insurance (STI) and pricing STI products
- Business acumen
- Client/ Stakeholder commitment
- Drive for results
- Leads change and innovation
- Motivating and inspiring team
- Collaboration
- Impact and influence
- Self-awareness and insight
- Diversity and inclusiveness
- Growing talent
- Good communication skills
Knowledge:
- Actuarial modelling
- Statistical analysis techniques
- Short term insurance pricing and product development (Commercial business advantageous)
Skills:
- Microsoft Excel
- VB scripting
- SQL (where applicable)
- Experience with software packages like SQL, SAS, R, Python, Willis Towers Watson, Earnix and AKUR8
- Advanced Microsoft Office, in particular Excel, user.
- Experience with programming and mining large datasets for commercial value.
Deadline:31st July,2025
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Role Purpose
- Manage and motivate a team of Financial Advisors to deliver an excellent client experience and support the achievement of Metropolitan Channel sales targets.
Requirements
Qualifications:
- Matric or equivalent NQF Level 5 qualification
- RE5
- FAIS Representative legislative qualification
- Class of Business 3 and 7 (preferable)
Experience
- 3-5 years of working experience in the financial services industry
- A minimum of 2 years of managerial experience overseeing the rendering of financial advice
- Experience in FAIS Tier 1 Long Term Insurance and Pension Benefit products
- A valid driver's license and access to your own vehicle
- Computer literacy
Duties & Responsibilities
- Leading and managing a team of Financial Advisers
- Developing action plans to drive sales and enhance performance.
- Ensuring compliance with operational processes and legislative requirements
- Cultivating a branch culture to energise employees and maximise productivity.
- Recruiting and selecting high performing Financial Advisers to join your team.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Impact and Influence
- Collaboration
- Self-Awareness and Insight
Deadline:28th July,2025
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Role Purpose
- The Direct Sales Team Manager is responsible for leading a team of insurance sales advisers who engage directly with clients through digital platforms, inbound/outbound calls, and online lead generation. This role is pivotal in driving revenue growth, improving customer acquisition, and ensuring a seamless digital sales experience.
Requirements
- Minimum 1–2 years in a leadership role within a direct/digital insurance sales environment.
- Proven track record in meeting or exceeding sales targets.
- FAIS-compliant with relevant credits and/or tertiary qualification.
- Experience with CRM systems (e.g., Salesforce, HubSpot) and digital sales tools.
- Management or leadership training (completed or in progress) is advantageous
Duties & Responsibilities
Sales Strategy & Execution
- Develop and implement direct sales strategies aligned with business goals.
- Manage daily operations of the sales team, ensuring productivity and target achievement.
- Optimize lead conversion through CRM tools, call scripts, and digital engagement techniques.
- Collaborate with marketing to align campaigns with sales efforts.
Team Leadership & Development
- Recruit, train, and mentor a team of high-performing sales advisers.
- Conduct regular coaching sessions, performance reviews, and skills development workshops.
- Foster a culture of accountability, motivation, and continuous improvement.
Digital Sales Enablement
- Leverage digital tools (e.g., CRM, diallers, chatbots, email automation) to streamline the sales process.
- Monitor digital KPIs such as click-to-call rates, lead response time, and online conversion rates.
- Provide feedback to product and tech teams to improve digital sales journeys.
Client Experience & Compliance
- Ensure a client-centric approach in all interactions.
- Monitor quality assurance and compliance with FAIS and other regulatory frameworks.
- Resolve escalated client issues and ensure high satisfaction levels.
Competencies required
- Strong leadership and coaching ability.
- Deep understanding of digital sales funnels and client behaviour.
- Analytical mindset with the ability to interpret sales data and trends.
- Excellent communication and interpersonal skills.
Deadline:30th July,2025
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Role Purpose
- The purpose of this role is to develop and implement employee marketing, engagement, communication plans, campaigns and initiatives that support the Momentum Metropolitan Brand and the Group Wide Services' business objectives.
Requirements
- BA Communication or Marketing degree
- Degree/ Honours in Communications or Marketing (Desirable)
- 5 -7 years' experience in a similar role
- Employee/Internal marketing experience (Advantageous)
- Project management/coordination experience (Desirable)
- Experience within Financial Services or FMCG specifically (Advantageous)
- Experience working with creative partners in the development of marketing campaigns
- Demonstrate an ability to lead teams in the delivery of a unified task
Duties & Responsibilities
- Keep abreast of trends and best practices within the employee marketing and communication field.
- Partner with clients and stakeholders and provide expertise on packaging campaigns for employee marketing purposes.
- Contribute to the development of employee marketing strategies.
- Draft and implement employee marketing, engagement and communication plans.
- Continuously improve the effectiveness of campaigns and channels used to drive engagement.
- Work collaboratively with Group Exco, and Business Heads to provide effective, professional and efficient service.
- Manage the internal client's expectations and ensure delivery of timeous execution and completion of campaigns and initiatives.
- Liaise with stakeholders in order to obtain business strategy briefs and convert those into internal campaigns and messaging requirements.
- Project manage end-to-end internal campaigns on behalf of stakeholders, managing delivery across operational teams across the Group.
- Draft clear and SMART briefs in response to client needs.
- Inspire creative collaboration and interpretation of business goals and convert into engaging, creative communication.
- Responsible for conceptual creative development of ideas, themes, messaging and campaigns (including writing) for the respective campaign channels.
- Content conceptualisation across a variety of channels, particularly digital for resonance with audiences working remotely.
- Curate content, write, publish and distribute various newsletters.
- Conceptualise and develop creative concepts and engagement tactics for employee events.
- Engage, monitor, influence and work closely with the full marketing value chain to deliver high quality marketing initiatives.
- Collaborate with marketing colleagues for cohesive integration of campaigns that have an external component.
- Management of all internal communication platforms.
- Monitoring and Evaluation of campaigns to track against objectives and identify corrective measures.
Competencies
- Strong technical aptitude in electrical/mechanical/electronic systems
- Knowledge of electrical safety regulations and compliance standards
- Ability to read and interpret technical drawings and schematics
- Proficiency in Microsoft Office Suite for documentation and reporting
- Strong problem-solving and troubleshooting skills
- Good communication and teamwork skills
- Attention to detail and ability to work independently
Deadline:28th July,2025
go to method of application »
Role Purpose
- Engage and collaborate with designated departments to develop and maintain comprehensive risk profiles. This includes identifying, assessing, managing, monitoring, and reporting on relevant risks. Key responsibilities encompass participation in projects and conducting in-depth analyses of specific processes, functions, and regulatory requirements as part of the overarching risk management strategy.
Requirements
Qualifications, Experience and Knowledge
- Degree in Risk Management, CA(SA), CFA, or a related investment focused risk management qualification.
- 2-4 years’ experience in financial services.
- 2-4 years’ experience in risk management or auditing (internal/external).
- Familiarity with the financial services and insurance industry, including relevant regulations and laws.
- Advanced skill and experience working with Excel would be an added advantage.
- Understanding and passion for process automation would be an added advantage.
- Experience with SQL Server, VBA and Python programming would be an added advantage.
- Experience building dashboards in Power BI would be an added advantage.
Duties & Responsibilities
Responsibilities and Work Outputs
- Build strong relationships with stakeholders at all levels, including senior executives, to foster a risk-aware culture.
- Support department heads in growing their areas by providing risk guidance and ensuring compliance.
- Keep internal stakeholders informed about the risk profile and escalate important issues, as well as portfolio management related concerns.
- Lead by example in fostering a culture of strong relationships, feedback, and excellent client service.
- Adapt to changing client needs and improve business processes based on feedback.
- Drive efficiency improvements, such as automation.
- Work closely with risk owners to manage and optimise risk processes from identification to reporting.
- Collaborate with the business to identify and mitigate key risks.
- Produce Risk reports highlighting areas of concern, opportunities and anything requiring further investigation for tabling at management and governance forums.
- Partner with the business to create proactive risk management plans.
- Regularly assess and monitor risks through interviews and self-assessments.
- Ensure the audit plan aligns with identified risks.
- Participate in internal group forums to ensure business is kept abreast of relevant risk events and initiatives, take note of key action points and follow-through to ensure execution.
- Identify and track internal and external risk trends.
- Access and prioritize relevant information from various sources to understand the broader risk environment as well as how it may impact on portfolios being managed internally and externally.
- Strengthen relationships with key stakeholders to improve risk reporting and understanding.
- Coordinate combined assurance plans and monitor their execution.
- Contribute to the development and review of key risk management policies and frameworks.
- Manage the error process in the assigned department according to the defined framework.
- Ensure audit findings are closed out in the internal tracking system.
- Critical output is to coordinate due diligence reviews of third-party relationships as needed.
- Focus on overseeing third-party service providers and their relationships.
- Provide ongoing monitoring and oversight of portfolio risks and activities.
Client Service
- Build and maintain relationships with clients and stakeholders.
- Meet service agreements to manage client expectations.
- Suggest ways to improve client service and fair treatment.
People
- Contribute to a culture that fosters strong relationships, open feedback, and excellent client service.
- Build and maintain effective working relationships with colleagues and stakeholders.
- Support and actively participate in change initiatives.
- Keep improving your professional, industry, and legal knowledge.
- Help drive innovation by developing, sharing, and applying new ideas.
- Take charge of your career growth.
Competencies
- Providing Insights
- Upholding Standards
- Examining Information
- Convincing People
- Embracing Change
- Developing Strategies
- Challenging Ideas
- Conveying Self-Confidence
Skills
- Written and verbal communication skills
- Taking ownership of stakeholder engagement
- Presentation skills
- Influencing skills
- Negotiation skills
- Assertiveness
- Relationship management
- Analytical skills
- Attention to detail
- Planning and organising skills
- Maintain and automate financial reports and dashboards.
- Generate business insights to support management decision making.
- Automate data driven processes
Deadline:30th July,2025
go to method of application »
Role Purpose
- This role is responsible for leading the creation, planning, and execution of social media content that elevates brand presence, engages communities, and builds storytelling across platforms. The ideal candidate is a digital native who actively seeks out relevant content opportunities and directs compelling social-first campaigns aligned to marketing goals.
Requirements
- Bachelor’s degree in Communication, Marketing, Journalism or related qualification - Essential
- 3- 5 years Social Media management experience including developing, planning and managing content in a corporate, or agency setting - Essential
- Experience of using various social analytical software
- Experience doing audience research and competitor analysis.
- Experience reporting on social performance against KPI’s
Duties & Responsibilities
Internal Processes
- Keep abreast of trends, legislation and best practices within the public relations field as it relates to social media.
- Contribute to the development of social media strategy and polices aligned to the business and marketing strategies.
- Define, track and analyse social media Key Performance Indicator and Return on Investment.
- Measure the success of social media campaigns based on defined metrics.
- Stay up to date with the latest social media best practices and technologies.
- Effectively use social media marketing tools as part of campaigns and initiatives.
- Communicate with industry professionals and influencers via social media to create and strengthen a network.
- Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification.
- Plan, create, publish and share new content (including original text, images, video and code) daily that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand
- Collaborate with sales and marketing teams to develop social media campaigns
- Stay up to date with the latest social media best practices and technologies
- Set up and optimise company pages within each platform to increase the visibility of company’s social content
- Monitor Search Engine Optimisatin and customer engagement and suggest content optimisation
- Moderate user-generated content in line with the moderation policy
- Collaborate with sales, web design, web development, digital marketing, customer relations and product development teams
- Capture and analyse the appropriate social data/metrics, insights and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
- Work with copywriters and designers to ensure content is informative and appealing
Client
- Provide expert recommendations and guidance on social content strategy to internal stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders
- Deliver on service level agreements made with internal and external stakeholders and clients
- Make recommendations to improve client service within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
- Surface insights and content opportunities from social engagement to inform broader business strategies.
People
- Develop and maintain productive and collaborative working relationships with peers and stakeholders
- Positively influence and participate in change initiatives
- Continuously develop own expertise in terms of professional, industry and legislation knowledge
- Contribute to continuous innovation through the development, sharing and implementation of new ideas
- Take ownership for driving career development
Competencies
- Interpersonal skills
- Problem solving
- Language and writing skills
- Editing skills
- Communication skills
- Planning and organising
- Stakeholder management
- Networking and relationship building
- Behavioural competencies:
- Providing Insights
- Developing Strategies
- Managing Tasks
- Generating Ideas
- Embracing Change
- Producing Output
- Exploring Possibilities
- Inviting Feedback
Knowledge:
- Knowledge of social media management and strategy
- Excellent knowledge of social media platforms
- Knowledge of social media best practices
- Knowledge of various analytical software
Deadline:31st July,2025
Method of Application
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