Social Media Manager at Momentum Metropolitan Holdings Limited

Role Purpose    

• This role is responsible for leading the creation, planning, and execution of social media content that elevates brand presence, engages communities, and builds storytelling across platforms. The ideal candidate is a digital native who actively seeks out relevant content opportunities and directs compelling social-first campaigns aligned to marketing goals.

Requirements    

• Bachelor’s degree in Communication, Marketing, Journalism or related qualification - Essential
• 3- 5 years Social Media management experience including developing, planning and managing content in a corporate, or agency setting - Essential
• Experience of using various social analytical software
• Experience doing audience research and competitor analysis.
• Experience reporting on social performance against KPI’s

Duties & Responsibilities    
Internal Processes

• Keep abreast of trends, legislation and best practices within the public relations field as it relates to social media.
• Contribute to the development of social media strategy and polices aligned to the business and marketing strategies.
• Define, track and analyse social media Key Performance Indicator and Return on Investment.
• Measure the success of social media campaigns based on defined metrics. 
• Stay up to date with the latest social media best practices and technologies.
• Effectively use social media marketing tools as part of campaigns and initiatives. 
• Communicate with industry professionals and influencers via social media to create and strengthen a network.
• Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification.
• Plan, create, publish and share new content (including original text, images, video and code) daily that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand
• Collaborate with sales and marketing teams to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimise company pages within each platform to increase the visibility of company’s social content
• Monitor Search Engine Optimisatin and customer engagement and suggest content optimisation
• Moderate user-generated content in line with the moderation policy
• Collaborate with sales, web design, web development, digital marketing, customer relations and product development teams
• Capture and analyse the appropriate social data/metrics, insights and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Work with copywriters and designers to ensure content is informative and appealing

Client

• Provide expert recommendations and guidance on social content strategy to internal stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with internal and external stakeholders and clients
• Make recommendations to improve client service within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Surface insights and content opportunities from social engagement to inform broader business strategies.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development

Competencies    

• Interpersonal skills
• Problem solving
• Language and writing skills
• Editing skills
• Communication skills
• Planning and organising
• Stakeholder management
• Networking and relationship building
• Behavioural competencies:
• Providing Insights
• Developing Strategies
• Managing Tasks
• Generating Ideas
• Embracing Change
• Producing Output
• Exploring Possibilities
• Inviting Feedback

Knowledge:

• Knowledge of social media management and strategy
• Excellent knowledge of social media platforms 
• Knowledge of social media best practices
• Knowledge of various analytical software

Deadline:31st July,2025