New Jobs at OneCart

CORE ACTIVITIES & ACCOUNTABILITIES

• To assist the Marketing manager in executing various marketing campaigns.
• To assist with the production of marketing materials and literature.
• Coordinating the production of a wide range of marketing communications as directed by the Marketing Manager
• Providing support for marketing events and exhibitions as required
• Undertake daily administrative tasks to ensure the functionality and coordination of the department's activities
• To assist with the uploading and maintaining correct filing of marketing material to online libraries.
• Updating and maintaining the marketing department's documentation and database as directed by your line manager.
• Managing events, booking venues and ordering marketing materials as directed by your line manager.
• Assist with billing reconciliation with the Finance department
• Supplier onboarding management and compliance
• Build and maintain relationships with all relevant stakeholders
• Ensuring that quotations from suppliers are compatible and the best value for money.
• Ensure the best value for money is achieved
• Project management: Ability to manage multiple tasks and deadlines.
• Supplier onboarding management and compliance
• Build and maintain relationships with all relevant stakeholders
• Ensuring that quotations from suppliers are compatible and the best value for money.
• Ensure the best value for money is achieved

Minimum Academic, Professional Qualifications & Experience required for this position

• Relevant Marketing qualification
• 1-2 years of marketing experience
• Proven experience as a marketing assistant
• Good understanding of office management and marketing principles
• Demonstrable ability to multi-task and adhere to deadlines
• Knowledge of web content management systems and Social Media platforms

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Job purpose

• To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
• Spot check: Uniform, Orders, staff attendance, process and procedures
• Reporting: Adherence and staff attendance
• Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
• Support the team on special projects for continued operating efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

• Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
• Conduct regular staff meetings with the team to improve motivation and communication
• Ensure that all staff report to work on time at all times.
• To facilitate training and coaching for staff members who generally lack service delivery.
• Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
• Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

• Assist and attend to shopper and driver queries
• Resolves escalated customer complaints
• Provide constant feedback to the Area Manager on unresolved customer queries
• Investigate and respond to shopper queries.
• Foresees potential problems before they occur and takes action to prevent them from occurring
• Consults widely with people inside and outside own Branch to solve problems

Report

• To provide weekly feedback on staff performance levels.
• To provide reporting and associated performance insights on a daily, weekly and monthly basis
• Ensures accuracy of reporting
• Ensures real-time reporting is always available and visible
• Reports are accurate and timeously submitted to relevant parties
• Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional driving permit (PrDP)
• Clean driving record.
• Must have your own vehicle or motorbike (registration documents to be verified)
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
• 2-3 years Team Leader experience