New Jobs at Santam Insurance

JOB DESCRIPTION

• We are looking for highly professional individuals, with a specific focus on the personal and commercial lines businesses.
• The successful candidate will be accountable for actuarial functions which will contribute to the profitable development and financial results of the Group. Working closely with the senior management team across Product, Pricing, Underwriting and Claims Services you’ll contribute to the development and execution of the broader strategy. 

KEY ACCOUNTABILITIES

• Develop effective pricing and risk management strategies to balance profitability and growth
• Benefit tracking and performance monitoring of financial, underwriting and distribution indicators
• Create and maintain business reports to direct thought processes that drives action
• Contribute to the development and maintenance of the internal data assets to support pricing and other modelling initiatives
• Continuous process improvement and strategy evaluation
• Participate in strategic projects where actuarial input is required
• Support current underwriting segmentations models
• Interacting with distribution (sales) and claims with the objective of constantly incorporating market trends into the product solution value chain
• Supporting the development of product solutions for various market segments and channels
• Ad-hoc analysis - statistical investigations as required from time to time by the business

QUALIFICATIONS AND EXPERIENCE

• Degree in either Mathematics, Statistics, Actuarial Science, Data Science or Computer Science. Non-actuarial candidates will also be considered even though the title of the position says Senior Actuarial Analyst.
• One to two years working experience, preferably in general insurance.
• Advanced computer literacy skills in one or more of the following: SAS, SQL, R, Python, Emblem etc.
• Strong modelling skills including experience in performing statistical investigations and building pricing / predictive models 
• Strong data management skills 
• Logical and analytical ability
• Self-starter, problem solver and finisher
• Good report writing and presentation skills
• Analysing 

COMPETENCIES

• Attention to detail 
• Planning and organising skills 
• Collaborates 
• Client focus 
• Drives results 
• Flexibility and adaptability 
• Cultivates Innovation 

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The main responsibility for this position will entail executing and accounting for Treasury transactions which includes, but not limited to the following:

• Perform accounting for banking transactions for premium collection and claims bank accounts
• Liaise and support internal stakeholders /divisions to ensure that allocations are performed timeously and accurately
• Assist and resolve banking related queries by engaging with various banks 
• Prepare month end banking reconciliation summaries/reports
• Support on Treasury process improvement and automation initiatives

What will make you successful in this role?

• This position requires working closely with the various Finance teams and business partners.
• Reconcile General Ledger accounts and process journal entries in JD Edwards accounting system 
• Prepare monthly summary of the ageing of unreconciled items 
• Resolution of reconciling items and variance analyses on bank reconciliations

Qualification and Experience

• Minimum of B Tech Degree/Accounting diplomas with Financial Accounting major (non-negotiable)
• Experience in preparing journals/ accounting allocations using e.g., JD Edwards / SAP / Oracle system experience (non-negotiable)
• Minimum 5 years’ experience performing bank reconciliations and accounting within a large corporate Finance environment
• Minimum of 5 years’ experience working with large volume of transactional data
• Understanding, improving and maintenance of all accounting entries w.r.t bank reconciliations and classes of transactions per bank account

Skills

• High numerical skills and attention to detail.
• Team player who is proactive with an agile mindset.
• Excellent interpersonal and communication skills.
• Strong co-ordination, organisational and planning skills.
• Results orientated, pro-active and deadline driven.
• Strong quality and client service orientation.
• Strong analytical skills and attention to detail.

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PRINCIPAL ACCOUNTABILITIES

• Technical support of Guidewire Suite and Thunderhead technology (includes usage of hardware, software, databases, and the management and support thereof - including upgrades, resolving vulnerabilities and understanding and driving software patching)
• Administration of infrastructure deployment, technical support processes, support procedures, deployments & releases, servers, nodes, databases, etc.
• Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O, etc.)  across all environments
• Installation of software (from operating systems through to applications) across non-production environments while liaising with GTI for formal or production environments
• Support patching and vulnerability management of servers across all environments

KNOWLEDGE & EXPERIENCE

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
• Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

• Relevant Tertiary IT qualification 
• At minimum a 3 year diploma
• Extent (years) and nature of experience required     
• Up to 5 years’ experience in a technical environment dealing with maintenance and operational support – includes software and infrastructure support
• Ability to read code and troubleshoot issues 

SKILLS

• Working experience with Linux, Java, SQL Database, distributed web applications
• Experience with Docker, Atlassian Suite, Bamboo
• Up to 5 years’ IT development experience in Java as well as infrastructure support and maintenance
• Experience in application development, support and release management
• Experience in messaging middleware, web services, SOAP, REST, SOA, ESB, SMTP, FTP, secure FTP
• Research and presentation skills 
• Ability to write technical instructions in the use of programs and / or program modifications 
• Competent in problem solving and troubleshooting at application and networked infrastructure levels
• Communication of technical guidance and instruction to team members
• Ability to write technical instructions in the use of programs and / or program modifications
• Ability to accept accountability for actions and decisions
• System engineering processes
• Hardware and software installation and maintenance
• System security
• Progress reporting
• Security threat management through Patching of security vulnerabilities
• Must be able to work in a team focused highly pressurised and dynamic environment

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What will make you successful?

• The Head of Financial Reporting takes overall responsibility to produce financial reports, financial statements, budgets and forecasts.
• This role will report directly to the Chief Financial Officer, and responsibilities also include overseeing tax matters, regulatory, investment and projects.

Responsibilities

• Overseeing completion of monthly trial balances, underwriting results and reporting to internal and external parties.
• Reinsurance accounting, including review of reinsurance credit control.
• Reconciliation of IFRS 4 vs IFRS 17 results (transition).
• Overseeing the VAT and income tax payment processes.
• Monthly management accounts preparation and presentation to Exco.
• Review of group reporting financial pack.
• Overseeing Group and internal projects.
• Preparation of annual financial statements.
• Preparation of annual tax return.
• Developing and maintaining budgets and quarterly forecasts.
• Regulatory reporting and compliance.
• Banking and investments – authorization of payments and managing investments.
• Peer Review - Internal review of Underwriting, Claims and SASRIA matters.
• Overseeing External and Internal auditors.
• Leading, overseeing, guiding and developing the finance team in an inspiring environment with open communication culture.
• Discover training needs and provide coaching for the finance team.

Qualifications and Experience

• Relevant bachelor’s degree and post graduate qualification
• Minimum 10 years working experience
• Strong knowledge of financial reporting, IFRS and tax
• Technical skills: short term insurance and reinsurance accounting (non-negotiable)
• SAICA articles would be an advantage
• Computer literacy (MS Office)

Skill and Competencies

• Excellent ability to problem-solve, along with solid analytical skills.
• Strong level of accuracy and self-review
• Ability to work at the conceptual as well as detailed level.
• Ability to review data and make relevant management decisions.
• Strong organisational and project management skills.
• Excellent verbal and written communication skills, and the ability to communicate effectively at all levels.
• Interpersonal skills, to lead, influence and motivate.
• Leading Self – taking ownership for own performance and decisions.
• High level of self-discipline and responsible individual
• Independent research skills.
• Pro-active, self-starter.
• Presentation skills.
• Emotional intelligence.
• Focused and results-oriented, driven by excellence, and a change agent.

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WHAT WILL YOU DO?

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

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KEY RESPONSIBILITIES

• Establish and manage a Santam Business Unit (SBU) Information Security Programme.
• Implement cybersecurity awareness campaigns.
• Participate in Group Information Security Programme (GISP) initiatives.
• Information Security Governance and Assurance.
• Document processes and artefacts that prove that the relevant governance and assurance processes were implemented as designed.
• Information Security Incident Response and Cyber Crisis Management.
• Application (including cloud), Infrastructure Security, and Cybersecurity Education, Training and Awareness.
• The BISO will implement processes and controls as agreed with the Group Information Security Officer (GISO), GISP and the Group CIO.
• The BISO will be responsible for the quality and cost-effectiveness of information security services delivery in the SBU and will report on these metrics to the GISP and GISO.
• Provide regular feedback to Santam Manco on Group-wide information security issues.
• The BISO will report to the GISO on new initiatives, plans, and progress, which will be discussed with the Group Information Security Committee.
• Review and improve existing IT and Information Risk assessment, reporting and management practices.
• Update the Santam IT and Information Security Risk register.
• Document a security risk management action plan. This must include the relative priorities of agreed-upon actions, ownership of the actions, and agreed-upon timelines.
• Priorities will be aligned to Santam and GISP priorities. The BISO must have an action plan to implement these initiatives in Santam.
• Up to date and complete Santam cloud technology outsourcing and third-party register (where applicable).
• Review and respond to PSPG and risk acceptance requests within the agreed time.
• Clear and timely communication to management and users regarding planned group awareness campaigns.
• Risk assessment that identifies a requirement for additional awareness or targeted education, training, and awareness interventions.
• Alignment with the Group's annual security education, training and awareness plan.
• Document the logical access review schedule for Line of Business Applications, review the results, facilitate resolution, and report on the progress made in resolving issues identified during the reviews.
• Review and respond to all security-related audit findings.

KEY RESPONSIBILITIES

• Report all cyber security incidents, or information security incidents (including privacy-related incidents) where the compromise was through technology to the Sanlam Group Technology (SGT) CSIRT.
• Be a primary contact for cybersecurity incidents identified by the SGT CSIRT.
• Ensure appropriate actions are taken when policy breaches are identified in the SBU.
• Assist by facilitating engagement and communication with key stakeholders in the Santam during a major incident.
• Produce Quarterly Group ISO Forum and GISP reports.
• Ensure that security 'gates' are a formal part of the SDLC/ Agile/ relevant solution development methodology.
• Interventions and role-players must be clearly specified.
• Active participation in Sanlam-sanctioned industry bodies (e.g. ISF Live, ISACA, FS-ISAC)
• Timeous escalation of new, high or escalating cybersecurity risks.
• Engage with application owners and the Group Cyber Security Centre (GCSC) Operations Team to ensure that system vulnerabilities identified during penetration tests, Red Team exercises, or vulnerability scans are addressed.
• Ensure that the Group CIO is aware of risks and actions required.
• Facilitate workshops and risk documentation during Control Self Assessments or Crown Jewel Risk Assessment processes.
• Find & provide root cause analysis and implement permanent and/or long-term fixes for cyber-related incidents.
• Strong understanding of integration between Workstations and Network/Servers.
• Installations and monitoring of devices using automated tools (e.g. SCCM) & scripting.
• Responsible for maintaining a configuration register of assets and licenses.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree or Diploma in Computer Science, Information Systems or other related field, or equivalent work experience
• Minimum 7 years of relevant experience
• Cyber and information security certifications (such as CISM, CISSP, CCSP, CISA, ISO 27000 Lead Implementer/ Auditor) are in force. If the candidate does not possess such certifications, evidence is required that the candidate is studying toward them.

COMPETENCIES

• High Stress Tolerance.
• Building and maintaining relationships.
• Teamwork and ability to function independently.
• Facilitation Skills.
• Adaptability.
• Attention to detail.
• Planning and organising.
• Ability to work independently.
• Interpersonal savvy.
• Decision quality.
• Plans and aligns.
• Optimises work processes.
• Being resilient.
• Collaborates.
• Cultivates innovation.
• Customer focus.
• Drives results.

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JOB DESCRIPTION

• The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel.
• The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.

KEY RESPONSIBILITIES

• Manage workload and instructions from all systems 
• Ensure completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically/email for any identified outstanding information.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction
• Responsible for arrange and manage car hire requests and extensions
• Various other duties as the role may require

QUAILIFICATIONS & EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Minimum 5 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Customer service -interaction with role players in the motor industry
• Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics
• Communication skills to effectively communicate with all role-players
• Working with people
• Planning, organising and co-ordinating
• Coping with pressure and setbacks (resilience)
• Positive attitude
• Time management abilities
• Problem solving skills

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What will make you successful in this role?

The role includes, but not limited to the following;

• Enhance the Emerald brand and foster a corporate culture that promotes sustainable ethical practices.
• Support of all Emerald financial and growth objectives.
• Support the marketing endeavors to achieve growth and profitability in line with the Company objectives and business plan. This includes supporting the Emerald/ Santam Specialist office in London.
• Underwriting File Management to Support the efficient operation of Risk Administration.
• Maintain Company underwriting standards / disciplines based on required information including Insured’s Loss Ratio, Risk Concerns, Policy Loss Limits, Deductibles, proposed Wordings, and any other relevant information that may affect renewal terms.
• Risk assessment by analysis of risk management reports, discussion with internal and external risk managers and engineers and subsequent motivation and implementation of risk improvement recommendations.
• Technical Analysis of and technical discussions and negotiations on policy wordings.
• Implement and negotiate facultative reinsurance within company appetite and monitor reinsurance placements / Slips – checking pertinent information.
• Prepare Technical Rating Reviews / Client Risk Profiles / Claims history reviews / Final Checklist for completion of renewals.
• Participate in broker visits, insurance industry functions and marketing events in support of broker relationship development.
• Consult with management regarding unique or unusual risks to minimize adverse risk selection and to maintain the quality and profitability of the portfolio and refer risks outside the established authority levels.
• Maintain knowledge of industry trends, developments, and regulatory changes, including competitive analysis and information.
• Ensure the team complies with all relevant terms and conditions of binder and mandate.
• Local and international travel where and when required by management.

Qualification and Experience

• 5 – 7 years’ experience.
• IISA Qualification and / or equivalent professional qualification.
• Successful completion of RE Examination.
• Working knowledge of and pervious interaction with African and South African retail and reinsurance brokers, reinsurers and clients. 
• Strong networking skills with national and international brokers / reinsurance brokers.
• Experience and knowledge of Microsoft Office system.

Knowledge and Skills

• Compiling and presenting written and verbal business presentations including material directed at Business Partners and internally to management.
• Analysis of broker / RI broker submissions on new business and renewals and the underwriting of business to ensure profitability for the department.
• Compilation and submission of new business and renewal business to reinsurers and reinsurance brokers to ensure cost effective facultative support if required.
• Lead technical discussions and negotiations of policy wordings.
• Provide technical underwriting input in respect of claims related matters.
• Assume responsibility for documentation issued by the candidate with regards to new business and renewal of existing business within mandated authority.
• Monitoring and Control of Documentation to internal departments, including but not limited to Risk Administration.
• Ensure effectiveness in workflow in dealing with underwriting process from quotations to processing stages.
• Compliance with regulations and delegated authority levels and execution of business within mandates.
• Compilation and production of data and reports as required by line managers / executive managers of the Company.
• Effective interaction with internal and external Risk Engineering departments, including, but not limited to, the scheduling of site visits and accompaniment during site visits with the internal and external Risk Engineers.
• Ensure adherence to Emerald underwriting guidelines and peer review.