Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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The purpose of this position is for the processing and claims administration end to end on assigned claims and also responsible for co-ordinating and overseeing all actions on claims in the Merit Motor channel.
The CSC will ensure that the claim is validated and applicable assessors are appointed through engaging with the relevant stakeholders once the claim is assessment ready.
KEY RESPONSIBILITIES
Manage workload and instructions from all systems
Ensure completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically/email for any identified outstanding information.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction
Responsible for arrange and manage car hire requests and extensions
Various other duties as the role may require
QUAILIFICATIONS & EXPERIENCE
Matric
Fully computer literate (MS Office)
Minimum 5 years’ claims experience
Any previous claims handling, pre-support and or post support experience is advantageous
Customer service -interaction with role players in the motor industry
Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage
SKILLS
Ability to verify and interpret policy and appraisal detail
Telephonic skills
Ability to handle conflict and negotiate
Basic business ethics
Communication skills to effectively communicate with all role-players
Gmail
Yahoomail