New Jobs at SAP

Tasks:

• Advising customers in the context AI and clean data (i.e. data quality, data volume, data privacy). Representation and presentation of all SAP’s and DMLT’s AI solutions.
• Conducting system analyses and feasibility studies based on data management methodologies using SAP and DMLT solutions.
• Create implementation roadmaps for customer’s journey to clean data.
• Interactively moderate workshops with customers, colleagues and partners and present the results of their work.
• Implementation of data quality improvement projects based on AI, SAP standard software and DMLT automation solutions.
• Continue to improve, standardize, and expand our range of services together as a team.
• Collaborate trustingly and reliably with colleagues in different areas of SAP in different roles and in locations around the world.
• Support business development and go-to-market activities to grow a project pipeline.

Education, qualifications, skills, and competencies:

• Good technical college or university degree (diploma / bachelor / master) in computer science, business informatics, or comparable work experience.
• At least 6 years of broad experience in SAP technologies, with a focus on Business Technology Platform and S/4HANA, including several years of experience in both consulting and technology development.
• Several years of experience in Artificial Intelligence, Data Science, Machine Learning technologies
• Proven hands-on experience with SAP Business AI (AI Core, AI Services, Joule) is a plus
• Sound programming knowledge and experience in Python, Javascript, or ABAP/ABAP OO.
• SAP ERP application know-how (FI, CO, MM, SD, ...) is a plus
• Confident appearance in front of customers and experience in communication at decision-making level.
• Very good communication and moderation skills, and strong team orientation.
• Very good knowledge of English, both spoken and written.

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Your main tasks are:

• Identify customer's logistics business needs and designing and architecting the appropriate solution proposal from the Data Management & Landscape Transformation (DMLT) portfolio and beyond.
• Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design.
• Lead and facilitating customer's workshops and discussions to validate the best solution design for the customer's requirement.
• Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams.
• Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology.
• Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering.
• Closely collaborate with people in different roles across the company.
• Establish and maintain trustful relationships with Market Unit colleagues on all levels, of both externally on customer side and SAP internally and externally.

YOUR PROFILE

• University degree (Bachelor/Master) or equivalent relevant job experience.
• Minimum 10 years (preferably international) SAP consulting experience in customer engagement role.
• Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.
• Has strong networking skills, a positive customer centric work attitude.
• Has a strong understanding of SAP ECC / S4HANA data model with sound understanding processes in Logistics application modules.
• Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.
• Has led minimum 2 complex data migration projects to SAP S4HANA.
• Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.
• SAP DMLT tools. methodology and data migration experience is beneficial.
• Relevant SAP Technology experience, SAP Business Technology Platform is a plus.
• Process know-how for essential business processes like Lead-2-Cash, Procure-2-Pay, Design-2-Operate or Hire-2-Retire are a strong asset.
• Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit.
• Proven track in C-level communication.
• Excellent communication and moderation skills, strong team spirit. Fluency in English required.

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As Technical Service Manager you will be responsible for the following tasks: 

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
• Understand the customer business, goals, and challenges to suggest technical solutions & services
• Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
• Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer 

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) 
• Minimum 3 years of experience in a customer-facing role
• Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
• Experience in de-escalating critical situations
• Fluency in English mandatory, fluency in Portuguese & French highly appreciated
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial) 
• Hyperscalers certification (AWS, Azure, GCP) is a plus

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What you'll do:

• Proactively call customers to reassure the time of invoice payment.
• Handle escalations on open invoices
• Perform monitoring and collection of receivables
• Manage open items incl. overdue receivables
• Investigate billing discrepancies and respond to external queries
• Business administration
• Support Ad-hoc queries and contributes to projects
• Contact for external and internal auditors
• Fulfillment of pre-set targets

What you bring:

• Excellent "Customer Focus" approach
• Independent communication and negotiation with client
• Communication skills (verbally and written)
• Ability to work in an international environment
• Strong attention to detail
• Strong will to deliver excellent quality
• Willingness to learn and improve
• Team spirit contribution

WORK EXPERIENCE:

• Working experience in collection is a big plus
• Fluent written and spoken English skills

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JOB EXPECTATIONS AND TASKS

• Facilitate change in complex IT and business transformations for global companies
• Plan, conceive and implement strategic and operational Organization Change Management measures via successful communication, enablement and stakeholder management
• Management of sub-projects within delivery projects, including bid-support, shaping Organization Change Management initiatives and projects
• Work with training teams to develop adoption strategies and translate into operational initiatives
• Participate in knowledge sharing & mentoring of less-experience colleagues
• Contribute to the development of services tools, templates, and methodologies for Organization Change Management
• Contribute to the generation of sales for Organization Change Management, including bid and proposal assistance
• Ensure alignment with multiple teams, including people from different departments, regions and cultures

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Relevant Bachelor’s degree (e.g. Organizational Psychology, Change Management and / or Organizational Development.  
• Postgraduate qualification(s) is an advantage
• Extensive knowledge of Organization Change Management
• Excellent verbal and written English language ability is mandatory
• Verbal and written skills in other language(s) is an advantage
• Knowledgeable of SAP portfolio of solutions is preferable
• Excellent communication & presentation skills
• Strong problem solving abilities & creative thinking
• Understanding of Organization Change Management technologies and the influence of AI on the adoption of change is a strong advantage
• High-level understanding of IT trends and their impact on business strategies
• Accreditation with an internationally recognized professional Change Management bodies is an advantage

PREVIOUS WORK EXPERIENCE

• 8+ years’ experience and proven track record in Organization Change Management in an IT implementation environment
• Extensive experience in the delivery of Organization Change Management engagements
• Experience in coaching customer project team members
• Strong awareness of global cultural differences; previous work experience in a multi-national environment preferred
• Results driven: starts, drives and accomplishes tasks with minimal direction
• Team oriented: builds strong relationships at every level of the organization and is a strong motivator who knows how to influence others to do their best work
• Interpersonal skills: ability to interact with customer CXO suite

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What you'll do 

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
• Accountable for entire SAP Enterprise Cloud Services engagement across all lifecycle phases, lead the engagement with supporting Enterprise Cloud Services functions and roles to deliver as per contract scope and in line with customer expectations.
• Set up proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as a (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple Enterprise Cloud Services and other SAP internal and external stakeholders.
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional Enterprise Cloud Services offerings and support contract renewal in alignment with SAP sales teams.
• Share knowledge across CDM community.

What you bring

• Fluency in English is mandatory and fluency in Portuguese & French is highly appreciated.
• Minimum 5 years of experience in a customer-facing role.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Strong understanding of SAP Basis, system migrations and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.