New Jobs at The South African Revenue Service (SARS)

Job Purpose 

• To plan, manage and monitor the implementation of Customs activities and end-to-end processes, by managing the internal operations and resources within Customs division, in order to deliver on approved operational plans and to continuously enhance service delivery.

Education and Experience

• Bachelor’s Degree/Advanced Diploma in Supply Chain Management or Business Management related field (NQF 7) and 5-7 years' experience in the Customs environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage.

ALTERNATE:

• Senior Certificate (NQF 4) and 10 years’ experience in the Customs & Excise environment, of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage.

Minimum Qualification & Experience Required 

• Bachelor’s Degree/Advanced Diploma in Supply Chain or Business Management related field (NQF 7) and 5-7 years' experience in the Customs environment of which 1 year at a supervisory level, with experience in Ports of Entry operations as an added advantage

Minimum Functional Requirements

Outputs:

Process

• Develop and align the functional operating model and value chain in relation to the organisational mandate, in partnership with stakeholders
• Consult with clients or stakeholders on complex issues and give technical advice to ensure the correct application of relevant legislation.
• Provide input into and implement the functional strategy for the business unit, in line with best practice and SARS strategic objectives.
• Manage & sustain corporate governance activities, including AG, Internal Audit, QMS, Office Assurance & Management
• Control Programmes within the team.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

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About the Position

• To provide technical expertise in custom development and contribute to strategic decisions with associated development plans, by implementing continuous improvements, to support the entire software application life cycle, providing resolutions, ensuring best practice integration and operational implementation through the achievement of SAP Development objectives.

Job Purpose

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
• Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Engage in hands‐on, in‐depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
• Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Skills and knowledge in performing data analysis to troubleshoot
• Ability to translate and refine customer reporting requests into actionable objectives, including identifying criteria, fields, grouping, summary options, time frames and other components required to build a successful report or dashboard
• Strong inter‐personal communication skills, including facilitating group discussions and presenting to business and technology leaders
• Understanding of SAP tables and data structures desired

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Minimum Qualification & Experience Required:

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) Fields: Information Technology, Computer Science, B‐Com and Engineering AND at least 7 years' experience in SAP environment, of which a minimum of 5 years’ experience as a SAP Development Technical Specialist

OR

• Diploma NQF 6 in the following fields: Information Technology, Computer Science, B‐Com, Finance, Management and Engineering and at least 8 years' experience in a SAP environment

Alternative

• Senior Certificate (NQF 4) AND 10 plus years related experience in a SAP environment

Minimum Functional Requirements

• SAP development analysis, design, configuration experience
• SAP ABAP training or relevant certification e.g. SAP ABAP, Workflow, SAP PO
• SAP workflow or ODATA or BRF+ will be added advantages.
• Exposure to S4/HANA implementation, Fiori Applications, NWBC  and SAP integration solutions (e.g., IDOCs, oData etc)  will be added advantages.

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Job Purpose

• To provide expert advice and guidance in the design, implementation and validation of statistical machine learning / artificial intelligence products, be innovative in blending algorithms with the expertise of the organisation, to best serve the needs of SARS customers and support the organisation’s strategic intent of voluntary compliance.
• Use algorithms to improve operational efficiencies as well as detect non-compliance, conduct research and keep abreast of latest tools and models to be applied in resolving the organisation’s problems.

Education and Experience

Minimum Qualification & Experience Required

• Honours / Postgraduate Diploma (NQF 8) in a quantitative field e.g. Actuarial Science, Statistics, Physics, Computer Science, Data Science, Machine Learning or similar AND 10-12 years' experience in a similar environment of which 3-4 years at a specialist level

OR

• Bachelor's Degree / Advanced Diploma (NQF 7) in a quantitative field e.g. Actuarial Science, Statistics, Physics, Computer Science, Data Science, Machine Learning or similar AND 12-15 years related experience of which 3-4 at a specialist level
• A Master’s degree would be advantageous.

Minimum Functional Requirements

• Skilled in statistics or machine learning.
• Able to read and digest academic papers to think creatively about our data and provide guidance on what to build.
• Fluency in a coding language such as R, Python or similar.
• Excellent written and verbal communication. Able to articulate concepts effectively in different ways dependent on the audience – non-technical, non-ML technical, ML/DS practitioners.
• Advanced level of experience with relational databases and SQL knowledge (5+ years).
• Some experience with non-relational databases e.g. DynamoDB (1+ years).
• Experience with different data format types e.g. JSON, Parquet, CSV, Pickle, XML (2+ years).
• Some experience with unstructured data and NLP techniques is desirable (not only ChatGPT e.g. Spacy, Hugging Face) (1+ year).
• Intermediate experience running end-to-end machine learning or research projects (must have been involved in operationalizing ML / AI projects).
• Experience with streaming data is an advantage.
• Cloud experience on AWS, Azure, GCP, IBM Cloud is an advantage.
• Experience with foundational models (deploying as-is, using RAG or fine tuning) is an advantage.

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
• Stay up to date with DS/ML/AI techniques and trends and supporting architecture trends in the domain.
• Think creatively about the organisations’ data and provide guidance on what to build (using skills and innovative mindset to spot opportunities).
• Share best practices and learnings to the team and the wider data specialists across the organisation.
• Analyse and critique Machine Learning models of teammates to continuously improve our artefacts.
• Expose Machine Learning outputs via APIs or similar, to stakeholders to use.
• Define and build dashboards and analyses/reports that track KPIs, experiments and new initiatives.

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Job Purpose

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, ensuring effective and efficient development, enhancements, implementation, maintenance and optimisation of application modules/subsystems, to continuously enhance service delivery

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5-7 years' experience in aSoftware Development Environment, of which 2-3 years ideally at functional specialist level

OR

• Senior Certificate (NQF 4) and a relevant IT Qualification(s) / Certification(s), see below, and 5-7 years' experience in a  Software Development environment.
• Relevant Certification – such as or any other Technology supported by the SARS Enterprise Architecture Framework
• Microsoft Certified Solution Developer with skills in C#
• Formal training in web development including REACTJS.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 10 years experience in web-based development.

Minimum Functional Requirements

• 3+ Years of application development experience, preferably within the Microsoft .Net space, including at least 1 year working with MS SQL or IBM DB2.
• At least 2 years of experience with ReactJS, Redux or similar, JavaScript and or TypeScript.
• A resonable understanding of Git Repository Management, preferably via a command-line interface.
• Hands-on experience in both Traditional and Agile software development methodologies.

Job Outputs

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. \
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation
• Keep up to date on trends and developments within Project Management, Software Development Life Cycle, supporting methodology, and the industry of the organisation.
• Apply software changes in a manner that contributes to efficient and effective service delivery and optimized quality.
• Implement initiatives relating to projects that will lead to improved processes within business.
• Utilize specialised technical specifications that will enhance operational delivery within predefined standards.
• Develop and maintain productive working relationships with peers and SARS role players to achieve business objectives.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Mentor peers and juniors employees
• Expected to be able to influence through communication plus ability to make complex decisions
• Responsible for raising and communicate issues, highlight project risks and escalate the issues for resolution where required
• Responsible for issue identification during testing and Production as well as making fixes required.
• Provide clear and timely account of issues as well as mitigating factors to prevent such from happening again.
• Review specification and artefacts that enable development.

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Job Purpose

• To provide support and input in the management of Legal Delivery in Large Business & International with respect to taxpayer compliance, maximising tax revenue collections as well as providing assistance or advice in litigation proceedings.

Education and Experience

Minimum Qualification & Experience Required

• B. Law (LLB), and an Admitted Attorney and 8-10 years' experience in a Tax Legal delivery environment of which 3-4 years ideally at junior management level.

Or

• Senior Certificate (NQF 4) AND 15 years Legal Tax delivery experience of which 3-4 years ideally at junior management level.

Minimum Functional Requirements

• Admitted Attorney is an added advantage.
• Tax advisory experience will be advantageous.

Job Outputs:

Process

• Oversee the efficient utilisation of private counsel
• Oversee the advice on alternative dispute resolution cases.
• Conduct assessments and use information to advise, make recommendations and facilitate improvement.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Prepare a monthly report on the team’s performance.