New Jobs Available at IG Group

What you’ll do

• Utilise our cutting-edge cloud-based contact centre to provide trade and admin support on OTC derivatives to our global client base across phone, email and web chat. 
• Champion the client and bring the client experience to the forefront
• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
• Gain a strong understanding of financial markets, stock exchanges and macro-economic events
• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
• Providing an execution-only phone dealing service (following relevant training)
• Answering queries and cross-selling of our products and platforms
• Run daily morning market calls
• Resolving trade disputes
• Participating in and running various local and international projects
• Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime
• In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, trading services specialisms, managerial and dealing roles

Who we’re looking for

• You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
• We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

• Continuous improvement mindset
• Have drive and ambition for a favourable client outcome
• Drive change and deliver meaningful impact across processses, people and technology
• Interest in client services together with an eagerness to work with clients
• Upbeat and enthusiastic individual
• Able to be part of a team and work collaboratively
• A degree-level education, finance-related preferred
• Fluency in English (written and spoken)
• Excellent interpersonal and communication skills
• The ability to work well under pressure
• A logical and analytical approach to problem solving
• Confident to employ basic maths skills, particularly mental arithmetic.
• Strong organisational and time management skills
• Literacy in MS Office
• Desirable: experience of working in a client facing role within Financial Services  

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Job Description

• As a Trainer, you will be essential in the facilitation and delivery of T&D activity across our Client Servicing teams. You will report into the T&D Lead. 

Your role in the Team

• The T&D team are responsible for the creation, management and delivery of all training and developmental activity across Client Servicing teams. This includes the major training milestones of; onboarding, APT & TET. 
• Reporting into the T&D Lead, you’ll play a fundamental role in creating, designing and delivering T&D activity, including the admin elements of the role. You’ll be a representative of the T&D department and will attend meetings, engage stakeholders and prepare presentations/reports accordingly. 

What you’ll do

• Deliver training sessions on onboarding, APT and more. 
• Scope out new trainings with stakeholder collaboration.
• Create new training materials. 
• Manage the LMS and other admin tasks. 
• Represent T&D in meetings (like CMOM), which can include the need to create reports. 
• Generally support the T&D Lead.

Who we’re looking for?

• You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
• We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

• Excellent communication skills – the ability to communicate effectively with both technical and non-technical colleagues and stakeholders. 
• Self-motivation and organization – the ability to manage your own time and task list effectively.
• Strong IG product and process knowledge.
• Solid network across Client Servicing teams. 
• Substantial experience delivering trainings.