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  • Posted: Jan 10, 2024
    Deadline: Not specified
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
    Read more about this company

     

    Reconciliation Clerk - Durban

    You Bring

    • Computer literate.
    • Completed Matric with English and Mathematics.
    • 1-2 administrative experience advantageous.

     

    A bonus to have

    • Completed or studying towards a diploma/degree, majoring in accounting or auditing will be advantageous.
    • Valid driver’s license.

    What You’ll Do For The Brand:

    • Auditing Declarations from branches on the “End of Days” timelessly
    • TUV reconciliations
    • Tote reconciliations
    • Banking reconciliations
    • EFT and cheque reconciliations
    • LPMS reconciliations
    • ATM reconciliations
    • Credit Card reconciliations
    • Ithuba reconciliations
    • Manual transactions reconciliations
    • Auditing receivables (credit card or other)
    • Any other declarations/transaction retai
    • Perform cash counts when requested
    • Perform paperwork audit and daily recons
    • Auditing Missing tickets with validity and completeness
    • Reconciliation of Missing ticket Masterfile
    • Ensuring shortages, a transposed onto the recovery Masterfile
    • Ensuring shortages are escalated and followed up with weekly
    • Ensuring weekly deadlines are met timelessly
    • Collect and analyze data
    • Establish recommendations for the information collected
    • Perform research and development as required
    • Perform audits around paperwork and daily recons
    • Determine compliance with policy and procedures
    • Stock counts and fixed asset counts and confirming vending stock
    • Perform branch Food and beverage stock counts
    • Checking and reconciling of tickets at branch level
    • Reporting daily observations to your senior and manager
    • Assisting the branches and/or relevant department to clear queries
    • Reporting to management
    • Reconciliation of pastel accounts
    • Summitting daily/ Weekly timesheets
    • Performing a Racing Distribution publication count weekly
    • Performing Petty cash recon on monthly basis
    • Voucher verification
    • Confirming monthly Bar and Kitchen stock variances
    • Work in concurrence with the team and be a team player
    • Perform ad hoc assignments as they arise.

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    Treasury Administrator - Umhlanga

    You Bring:

    •  Previous Customer Service or Call Centre experience is an advantage.
    •  Matric
    •  MS office
    •  Excel – Intermediate to Advanced
    •  Administrative management
    •  Computer literacy
    •  Financial Certificate/Diploma

    What You’ll Do For The Brand:

    •  Ensure withdrawals are completed timeously and that all necessary checks are completed prior to
    • approving/declining a withdrawal.
    •  Assist the administrator team with relevant payment investigations to resolve customer queries.
    •  Prepare batches of payments received by withdrawals and import onto the relevant banking systems
    • that are processed manually.
    •  Complete relevant payments directly on the withdrawals app that are processed automatically.
    •  Action EFT tickets from the branches and ensure the tracking system is updated.
    •  Liaise with banks on all banking related issues.
    •  Ensure that all valid payment requests and any significant payment delay issues are dealt with.
    •  Ad hoc tasks and requests.

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    Customer Service Team Leader: Helpline - Umhlanga

    You Bring:

    • 1 Year Contact Centre Management Experience
    • Customer Service Experience
    • Contact Centre Dialer System Knowledge
    • Matric

    A Bonus to have:

    • Diploma/Degree
    • Sports Betting Experience

    What You’ll do for the Brand:

    • Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager
    • Ensure that resources are trained to effectively deal with account queries, betting queries and escalations to relevant departments.
    • Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches as well as turnaround times for account queries
    • Review internal control procedures to ensure that controls are in place to manage staff/staff accountability and to be pro-active in managing and highlighting potential concerns.
    • Ensure that the Hollywood brand and image is promoted through excellent customer service
    • Identify root causes of customer queries and look at ways and initiatives to reduce specific customer queries where appropriate, based on the nature of the query
    • Ensure queries are resolved timeously and at point of call where possible
    • Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls
    • Identify ways in which to increase motivation and team work and to foster a positive work environment
    • Review training needs continuously whilst working closely with the department SME to drive the training initiatives
    • Conduct monthly performance reviews with the Helpline consultants and Supervisors and ensure that performance reviews are documented and supplied to your manager
    • Implement strategies to manage staff conduct and ensure poor performance procedures/disciplinary processes are followed consistently where required

    Other

    • Work closely with other iBranch functions such as mobile department, internet betting, BSC, Deposits and Withdrawal and FICA, in order to understand the dependencies that exist between departments.
    • Any other ad hoc duties that might be required

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    Team Leader Deposits - Durban

    You Bring:

    • Customer Service.
    • Minimum 1-year call center experience in a team leader role.
    • 1 years’ experience in a fast – paced customer support environment
    • Experience working with demanding targets and tight deadlines.

    A Bonus To Have:

    • Diploma/Degree.

    What You’ll Do For The Brand:

    • Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
    • Provide appropriate direction and dispute resolution for workplace problems.
    • Maintain service levels, key performance indicators and performance management.
    • Communicate & report accurate performance metrics to the respective department manager.
    • Always promote ‘Best Practice’.
    • Undertake required administration.
    • Monitoring of Teams through call listening and verifying of valid transfers.
    • Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
    • Respond appropriately to discipline issues and maintain behavior.
    • Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
    • Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
    • Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
    • Develop, implement new or improve existing business policies/processes to improve the services offered
    • Ensure clarity around priorities and goals based on the organization's objectives.
    • Identify, develop, and hire new & exitsing talent
    • Investigate and handle escalated, complex cases to ensure proper resolution
    • Communicate with the upper management & deal with difficult stakeholders
    • Handling escalations from the customer.
    • Analysis of first-time contact resolution targets & supports teams in achieving targets.
    • Any other ad hoc duties that might be required

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    Sales Agents (Field) X2 - Polokwane

    You Bring:

    • 6 Months to 1-year sales experience.

    What You'll Do For The Brand:

    • Customer Service: Assist clients with opening accounts and all betting queries
    • Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
    • Drive mobile marketing campaigns to increase sales and sign up new online accounts
    • Must keep records of their sales activities and report their progress to management daily
    • Promote the mobile brand.
    • Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
    • Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
    • Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
    • Keep work areas neat and tidy to promote a positive image to customers.
    • Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
    • Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
    • Might be required to roam between branches and stores as per operational needs
    • Any other related duties that might be required within the business.

    Method of Application

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