New Openings at MTN

Responsibilities
Key Performance Areas

• Operational effectiveness
• Perform intermediate troubleshooting on customer queries
• Troubleshoot technical escalations from first level support 
• Diagnose voice, routing, switching, firewall, MPLS and end to end hosting connectivity problems
• Proactive monitoring of customer circuits/lines and provide proactive feedback and escalations to the relevant parties for     resolution. 
• Troubleshooting of WLAN, LAN, VSAT ,VOIP,APN and wireless connectivity.
• Providing telephonic and email support to customers both inbound and outbound.
• Configuration of CISCO, JUNIPER, HP and Huawei devices.
• Configuration and troubleshooting of firewalls.
• Logging and resolving faults generated by management systems (REMEDY), completing fault resolutions and changes and closing the     ticket only once all relevant        parties are satisfied (according to SLA terms).
• Log tickets with 3rd party suppliers, following up and updating clients appropriately.
• Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system.
• Carry out configuration of network devices according to standards.
• Report any deficiencies on technologies to management
• Correct misconfigured solutions
• Ensure failover(redundancy) takes place in the event that customer connectivity is down
• Provide login details an access to business applications to customers
• Ensure the escalation of technical queries to Tier 3
• Identify risk associated with technical design in changes
• Apply expert knowledge of client’s services, technology as well as hardware and software.
• Utilize network performance monitoring tools (IRIS, CUSTOMER PORTAL, LOKI, OCOM) to isolate and root cause issues

Customer Service

• Update clients on all outstanding calls, regularly (within expertise and defined parameters)
• Manage multiple client requests and ensure customer satisfaction in a demanding environment 
• Adhere to quality assurance standards with regards to communications with customers 
• Proactively monitor customer services to create a positive customer service experience
• Continually improve all aspects of service delivery
• Resolve 90% of all incidents assigned 
• Identify trends / patterns pertaining to customer requests and needs and filter this information through to relevant areas of the     business to continually improve all aspects of service delivery.
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Communication and Coordination

• Communicate effectively with customers during service affecting periods and manage customer expectations 
• Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as     possible
• Notify the Implementations Team of recent incorrect client Configurations
• Forward feedback reports.to customers after services have been reinstated
• Investigate and reproduce possible service defects and provide details to Third line
• Manage escalated issues and collaborate with other internal departments to expedite resolution.

Business Support

• Provide technical support to EBU technicians
• Provide recommendations to customer and to the service manager where solutions are not working efficiently
• Ensure adherence to all network and security policies and processes
• Ensure adherence to the escalation process to third parties
• Attend handover meetings of new customers and products with the implementation team

Qualifications
Education:

• 3-year degree or National Diploma in Engineering Light Current
• Valid and complete CCNA 
• CCNP / CCIP advantageous
• JNCIA certification advantageous

Experience:

• Minimum of 3 years’ experience in IP routing within an ISP environment 
• Experience in enterprise WAN (Wide Area Network) environments is beneficial

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Mission/ Core purpose of the Job:

• The Senior Specialist: BI Reporting and Analytics will ingest and analyze data from multiple sources and create reports to translate business needs into meaningful insights. Responsible for using innovative and modern tools and techniques to automate the most-common, repeatable, and tedious data preparation tasks and reports.
• Supports the senior leadership with insights, management reports, and analysis for decision-making process

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree    

• Minimum of 3-year tertiary degree in IT, Engineering, Computer Science, Mathematics, Statistics, or related quantitative field
• Fluent in English

Work Experience    

• Minimum of 5 years’ experience in a BI reporting and analytics environment, with experience in a complex, technology-oriented industry.
• Minimum 5 years working with SAS, SQL, Python, R (or similar), Power BI.
• Minimum 5 years’ experience working with complex data and performance frameworks.
• Minimum 3 years working experience on big data environments, tools, and techniques.
• Experience in scripting languages and advanced analytical software to solve complex business problems.
• Experience working in a medium to large organisation.

Training    

• Reporting and advanced analytics.
• Database modelling and data warehousing principles (SQL)
• Strong Programming skills (R, SAS, Python, C++, Java, etc…)
• Data Visualisation (Power BI, OBIEE, Tableau etc.)
• Solution automation

Industry / Certifications    Relevant certification / accreditation

• Any other specifications    
• MS Office (Word, Excel, and Outlook)
• Understanding of the MTN framework or Telecommunications industry
• Worked across diverse cultures and geographies
• Knowledge of modern Big Data platforms and Open Source Solutions

Key Performance Areas    

Measures (KPIs for job)
Key Job Responsibilities     
Tactical Implementation

• Align all operational activities undertaken in the department to the organization’s strategic objectives.
• Drive best practices, iterative improvements, and innovation within Finance.
• Develop deep insights into reporting to support improved awareness in the organization.
• Provide recommendations to various stakeholders and influence future decisions based on advanced analytics.
• As per business plan

Data and Technology

• Ensure reporting is in accordance with MTN Group standards as per the Risk and Control Framework.
• Strong ability to design, build and manage data pipelines focusing on encompassing data transformation, data models, metadata management etc.
• Responsible for all aspects of data integration, data architecture and maintaining best practices within RAFM.
• Collaborate with BICC in ensuring compliance and governance during data use.
• Lead data driven project teams by serving as the senior technical thought leader; working with various business units to translate project goals into analytical and reporting requirements.
• Build predictive and analytical data marts with high dimensional and dynamic data.
• Effectively communicate analytical reports to stakeholders.
• As per business plan

Data Analysis

• Utilise big data analytics to analyse data and extract meaningful business insights.
• Defines and supports ETL, data, and business intelligence architectures.
• Model complex business problems and discover business insights using analytical software and visualization techniques.
• Investigate trends, identify behavior patterns, and anomalies in the data.
• Proactively mines data lake to identify DQ issues, trends and patterns and generates insights for business assurance streams.
• Communicate results of analysis to business partners/stakeholders and executives.
• As per business plan

Continuous Improvement

• Creation of automated reporting for all major revenue streams.
• Develop usage and access control policies in collaboration with BICC.
• Partner with other BI specialists in continuous improvement processes impacting data quality in the context of a specific use case.
• Recommend ongoing improvements to the BI landscape.
• Support control development on an ad-hoc/when required basis.
• Engage with business teams to find opportunities, understand requirements, and translate those requirements into BI solutions.
• As per business plan

Collaboration / Coordination

• Collaborate with business assurance teams and various stakeholders throughout the organisation to ensure reporting and analytical needs are met.
• Collaborate with other functions across the business to ensure effectiveness of analysis conducted.
• Collaborate with data engineers and platform architects to implement robust and real-time solutions.
• As per business plan

Reporting

• Translate business needs into automated reporting requirements.
• Reviews all data/reports on a periodic basis and ensures it is properly classified according to use, sensitivity and importance.
• Supports the senior leadership with management reports, and analysis for fact-based decision-making.
• Create reporting of control coverage, control performance and report control gaps (both Primary and Secondary).
• Integration of multiple data sources into a centralized reporting platform.
• Accountable for stakeholder & executive reporting and dashboards.
• Prepare reports on operational performance and detailed reports on specific projects when required.
• Communicate to the business assurance functions the various predictions and findings through effective data visualizations and reports.
• Responsible for creating a report catalogue with metadata management.
• As per business plan

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Mission/ Core purpose of the Job:

• Responsible for modeling complex business problems and discovering insights through the use of statistical, mining, and visualization techniques. The Senior Specialist: Advanced Analytics contributes to building and developing the organization’s data analytics landscape and supports the senior leadership with insights, management reports, and analysis for decision-making processes.

Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree    
• Minimum of 3-year tertiary degree in IT, Engineering, Computer Science, Mathematics, Statistics, or related quantitative field
• Fluent in English

Work Experience    

• Minimum of 5 years’ experience in a data science and analytics environment, with experience in model development, interpretation, and deployment.
• Experience using statistics, scripting languages and machine learning to solve complex business problems.
• Experience with big data analysis tools and techniques.
• Practical experience and theoretical understanding of algorithms for classification, regression, clustering, and anomaly detection
• Management experience beneficial.
• Experience working in a medium to large organisation
• Worked across diverse cultures and geographies advantages

Training    

• Data science and advanced analytics.
• Data base modelling and data warehousing principles (SQL)
• Big data tools (Spark, Hive, etc)
• Strong Programming skills (R, SAS, Python, C++, Java, etc…)
• Computer software development
• Data Visualisation (Power BI, OBIEE, Tableau etc.)
• Solution automation
• Public GIT and Kaggle profiles a major plus

Industry / Certifications    Relevant certification / accreditation
Any other specifications    

• MS Office (Word, Excel, and Outlook)
• Understanding of the MTN framework or Telecommunications industry
• Worked across diverse cultures and geographies
• Knowledge of modern Big Data platforms and Open Source Solutions

Key Performance Areas    

Measures (KPIs for job)
Key Job Responsibilities     
Tactical Implementation

• Align all operational activities undertaken in the department to the organization’s strategic objectives.
• Drive best practice, iterative improvements, and innovation within Finance.
• Provide recommendations and insights to various business units and influence future decisions based on advanced analytics and ML models.
• As per business plan

Data Modelling

• Researches and implements cutting-edge techniques and tools in machine learning/AI to make data analysis more efficient.
• Design data science approach, applying tried-and-true techniques or developing custom algorithms as needed by the business problem.
• Lead multiple analytic project teams by serving as the senior technical thought leader; working with various business units to translate project goals into data analytics models.
• Build predictive and data mining models with high dimensional and dynamic data.
• Effectively communicate and interpret model results for business.
• As per business plan

Data Analysis

• Utilise big data analytics to analyse data and extract meaningful business insights.
• Model complex business problems and discover business insights using statistical, mining, and visualization techniques.
• Code, test and maintain analytical software tools.
• Investigate trends, identify behavior patterns, and anomalies in the data.
• Proactively mines data lake to identify DQ issues, trends and patterns and generates insights for business assurance streams.
• Perform analytical tasks such as text mining and sentiment analysis using Big Data techniques and algorithms.
• Analyse data from company databases to drive optimisation and improvement of MTN SA’s data quality and compliance.
• Develop processes to analyze unstructured information collected through social media platforms i.e. Wiki, SharePoint, Online, Twitter, FB etc.
• Communicate results of analysis to business partners/stakeholders and executives.
• As per business plan

Continuous Improvement

• Develop usage and access control policies and systems in collaboration with BICC.
• Partner with other data scientists and BI specialists in continuous improvement processes impacting data quality in the context of a specific use case.
• Recommend ongoing improvements to methods and algorithms that lead to findings, including new information.
• Engage with business teams to find opportunities, understand requirements, and translate those requirements into technical solutions.
• As per business plan

Collaboration / Coordination

• Collaborate with business assurance teams and various stakeholders throughout the organisation to identify opportunities for leveraging company data to drive business solutions.
• Collaborate with other functions across the business to ensure effectiveness of analysis conducted.
• Collaborate with other functions to drive and where applicable enhance the utilisation of models, algorithms and software that help solve business problems.
• Collaborate with data engineers and platform architects to implement robust and real-time solutions.
• As per business plan

Reporting

• Translate business needs into reporting requirements.
• Supports the senior leadership with management reports, and analysis for fact-based decision-making.
• Accountable for stakeholder & executive reporting.
• Track and report on model performance deployed in production.
• Prepare reports on operational performance and detailed reports on specific projects when required.
• Communicate to the business assurance functions the various predictions and findings through effective data visualizations and reports.
• As per business plan

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Responsibilities
Project Management

• Facilitates detailed project scoping and planning
• Facilitate the creation and maintenance of minimum key project documentation
• Manages performance of cross functional teams
• Manage complex/cross-functional projects
• Sets up  and manage project  governance meetings regularly
• Proactively manages key risks, issues, and dependencies and sets mitigation actions in collaboration with relevant stakeholders
• Helps document change management, communication and training requirements and facilitates identification of respective champions to drive these changes across the business

Commercial Readiness

• Ensure all cross functional impacts are identified and managed as part of the projects
• Provides input into  change management and communication strategies to facilitate operationalisation of the change across all stakeholders (internal and external)
• Ensure Project & Portfolio management tool is updated as and when require

Risk Management & Escalations

• Ensure projects risks are identified and managed with mitigations plans in place
• Manages and resolves  team escalations to mitigate delivery risk
• Escalates issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manages and provides solutions to issues that require formal resolution

Performance

• Monitoring and tracking the health status of the project based on the identified constraints and objectives
• Create plans to address any deviations from scope, timelines and quality

Reporting

• Report on a regular basis to business stakeholders on  progress
• Reports in accordance with the agreed upon templates and governance structures
• Compile relevant project & portfolio reporting

Team building

• Identifies cross functional roles required to support project delivery and negotiate with relevant line managers for their allocation to the project
• Assists with project onboarding of the allocated team members
• Works closely with the team to clearly articulate and document team members roles and responsibilities
• Manages and resolves  conflicts within the team

Stakeholder engagement:

• Build and maintain relationships with internal and external stakeholders of projects
• Build relationship with project executive sponsors and/or project owners to ensure speedy resolution of escalations.
• Qualifications
• Project Management Qualifications 
• Business Telecoms Experience 
• Business Analyst experience / good understanding of Business Analyst role

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Responsibilities

Key Performance Areas: 

Sales Target Achievement:

• Consistently meet and exceed weekly, monthly, and annual sales targets.
• Convert leads into activated sales through outbound and inbound campaigns.
• Achieve and maintain a strong conversion rate.

Customer Satisfaction (CSAT):

• Build and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.
• Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
• Maintain a very low monthly inflight cancellation rate to enhance customer satisfaction.

Product Knowledge and Communication:

• Demonstrate strong knowledge of fibre and broadband (LTE) products and services.
• Communicate effectively with customers over the phone and other communication channels, building rapport and trust.

Operational Efficiency:

• Maintain an up-to-date sales funnel and sales portfolio.
• Manage pre-orders, leads, and FNO "Bucket List" to avoid backlogs and ensure smooth operations.
• Collaborate with internal teams such as order fulfilment, product, and marketing departments to optimise sales processes.

Adaptability and Collaboration:

• Work independently with minimal supervision while also collaborating effectively within a team environment.
• Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
• Assist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.

Continuous Improvement:

• Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
• Proactively seek feedback and implement strategies for continuous improvement in sales performance.

Proficiency in Tools and Systems:

• Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.

Qualifications

Education:

• Matric or equivalent
• Fluent in English

Global Experience Standards 

• At least 3-5 years of sales experience in a similar role (inbound and outbound) 
• Minimum 2 years’ recent experience in ISP sales 
• Must be self-motivated and Target driven 
• Must have excellent time management skills, positive attitude and be organized 
• Understanding of sales processes and dynamics. 
• A commitment to excellent customer service. 
• Excellent English and Afrikaans written and verbal communication skills. 
• Superb interpersonal skills, including the ability to quickly build rapport with customers. 
• Computer literate with proficiency in MS Office Suite and Outlook, especially Excel 
• Strong knowledge of fiber and broadband (LTE) products and services
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers over the various communication channels (inbound calls, web chat, WA chat).
• Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.
• Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
• Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.

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Responsibilities
The Consultant: Company Secretary role will support the Deputy: Company Secretary to achieve the following objectives:

Operational Delivery

Governance and compliance

• Support the co-ordination of governance structures across Operating subsidiaries and entities (Opco’s).
• Support and enable compliance for various exchange authorities’ requirements including preparation of the annual compliance documents.
• Review and update governance documents (e.g. Memoranda of Incorporation and Articles of Association, or equivalent in the relevant jurisdiction, Board and committees’ terms of references, policies) to ensure alignment with the regulatory changes.
• Coordinate the review of governance documents and frameworks (e.g. Shareholders Agreements etc) with various stakeholders within the Opco as well as 
• Ensure that annual declaration of director’s interests is prepared and ensure that Opco’s comply with the Group’s standards, including the Decision-Making Framework, in relation to declaration of interests.
• Ensure that Director training is scheduled and delivered on an annual basis.

Governance Efficiencies

• Ensure that there is an overall improvement in efficiencies in Cosec operations within the Opcos: 
• Review meeting agendas, board packs in advance and discuss with Deputy Company Secretary in preparation for sign-off with governance forum heads.
• Ensure the year planner is managed and circulated timeously to stakeholders and that the Opco Cosecs implement the year planners as approved by the Board.
• Monitor the submission of papers and documents from relevant stakeholders according to engagement calendars and ensure timeous circulation of meeting packs.
• Track attendance to meetings and proxies and ensure proper recording of minutes and preparation of action points within reasonable period after each meeting.
• Ensure appropriate localisation and harmonisation of DMFs so that so that decision making is effective and coherent with outcomes required by Group.
• Ensure that issues raised, and solutions agreed to within forums are implemented and communicated and resolutions are appropriate and circulated to correct stakeholders.
• Coordinate all projects that affect the companies including reviewing of articles and related governance structures.
• Advise on effective filing repository where information confidentiality and compliance principles are maintained and required information can be accessed speedily by required stakeholders.
• Support Opco Cosec with the registration of new entities and monitoring the registration status to ensure compliance.

Qualifications
Education:

• Minimum 4-year Bachelor’s Degree (CIS/Bachelor’s Degree in Commerce/Legal)
• Company Secretary professional registration preferred
• Fluent in spoken English

Experience:

• Minimum of 5 years of relevant experience in a legal function or a company secretary function.
• Exceptional interpersonal skills and the ability to build and maintain effective relationships.
• Experience in communicating across various levels of organisations.
• Experience working in environments with changing priorities
• Experience working in a medium to large organisation

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver

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Key Offerings

• Community Development
• International Exchange/Secondment Opportunity
• Mentorship
• Structured personal development
• Structured training

Requirements

• Profile requirements
• Work rights
• < 27 yrs old

Qualification or study programme requirements

• 65 %
• Bachelor's Degree
• 30 Mar 2025
• 18 Disciplines

Experience requirements

• 25 months
• Full-time work

Beneficial Skills

Behavioral Competencies

• Achievement Orientation
• Adaptability
• Analytical Thinking
• Attention to Detail
• Client Focus
• Continuous Learning
• Critical Judgment
• EnergyInitiative
• Proactivity & Self-Motivation
• Problem Solving
• Relationship buildingTeamwork

Technical Competencies

• Client service/communicationsData analysis
• Professional Tools
• Microsoft WordExcel and Power PointTelecommunicationsSQL Skills

go to method of application »

Key Offerings

• Community Development
• International Exchange/Secondment Opportunity
• Mentorship
• Structured personal development
• Structured training

Requirements

• Profile requirements
• Work rights
• < 27 yrs old

Qualification or study programme requirements

• 65 %
• Bachelor's Degree
• 30 Mar 2025
• 18 Disciplines

Experience requirements

• 25 months
• Full-time work

Beneficial Skills

Behavioral Competencies

• Achievement Orientation
• Adaptability
• Analytical Thinking
• Attention to Detail
• Client Focus
• Continuous Learning
• Critical Judgment
• EnergyInitiative
• Proactivity & Self-Motivation
• Problem Solving
• Relationship buildingTeamwork

Technical Competencies

• Client service/communicationsData analysis
• Professional Tools
• Microsoft WordExcel and Power PointTelecommunicationsSQL Skills

go to method of application »

Key Offerings

• Community Development
• International Exchange/Secondment Opportunity
• Mentorship
• Structured personal development
• Structured training

Requirements

• Profile requirements
• Work rights
• < 27 yrs old

Qualification or study programme requirements

• 65 %
• 30 Mar 2025
• Bachelor of Science
• Bachelor of Science (Honours)

OR

• 65 %
• Bachelor's Degree
• 30 Mar 2025
• 20 Disciplines

Experience requirements

• 25 months
• Full-time work
• Beneficial Skills

Behavioral Competencies

• Achievement Orientation
• Adaptability
• Analytical Thinking
• Attention to Detail
• Client Focus
• Continuous Learning
• Critical Judgment
• Energy
• Initiative
• Proactivity & Self-Motivation
• Problem Solving
• Relationship buildingTeamwork

Technical Competencies

• Client service/communicationsData analysis
• Professional Tools
• Microsoft WordExcel and Power PointTelecommunicationsSQL Skills