Non-Teaching Jobs at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidates’ responsibilities will include, but are not limited to:

Provide support to lecturers and non-academic staff:

• Provide 2nd line support to lecturers to ensure:
• The clients AV need is understood;
• The right equipment is setup determined by the need analysis;
• The right equipment is available at the right time and place;
• Troubleshoot and solve problems;

Provide IT support in collaboration with workstation support technicians:

• Assist with support on desktop as per team leader directive;
• Assist with software problems on desktop as per team leader directive;

Maintenance:

• Providing (1st line) maintenance on AV and electronic equipment. (Technical task);
• Data projector replacement;
• Ensure that the venues are maintained and operational at all times per agreement;
• Venue inspection and reporting, including structure, cleanliness and general appearance;
• Escalate unresolved maintenance problems to 3rd level;

Installation and repair:

• Attend to repairs as required;

Participation in events:

• Provide support to an event by being a selected member of an events team that will be responsible for AV systems;
• Select suitable equipment and ensure the safe return of the equipment from the store;
• Check the working operability of equipment;

Communication and teamwork:

• Liaise with team members;
• Provide feedback on issues regarding incident, changes or configuration changes;
• Monitor incident ticket completion, and keep end user apprised of status; 
• Liaise with all parties involved in incident handling; 

Ticket handling:

• Enter user and service request information into tracking tool to open incident ticket;
• Diagnosis, and resolve user incident ticket;
• Escalate the request to the team leader (or 3rd level) where solution is not available.

MINIMUM REQUIREMENTS:

• Grade 12; with

A total of four years’ experience in: 

• Computer operating and set- up skills;
• Electronic repairs;
• Maintenance and repair of audio-visual systems;
• Support of audio-visual system;
• Valid driver’s license;
• Certificate in computer software e.g. MS Office, N+, A+;

OR

• Relevant National three-year Diploma;

A total of two years’ experience in: 

• Computer operating and set- up skills;
• Electronic repairs;
• Maintenance and repair of audio-visual systems;
• Support of audio-visual system;
• Valid driver’s license;
• Certificate in computer software e.g. MS Office, N+, A+.

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RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Online study applications:

• Quality assurance with regard to the reviewing of undergraduate, postgraduate and distance education online study applications, ensuring compliance with faculty admission requirements, with special emphasis on the evaluation on international applicants’ coursework (Which has a direct impact on the admission processes). Primary point of contact for student, staff and other stakeholders seeking assistance with application related queries;

Enrolment contracts:

• Ensure enrolment contracts comply with legal requirements, update student records accordingly, and efficiently attend to contract queries. Streamline the contract management workflow, reducing delays and bottlenecks during the registration process. Primary point of contact for student, staff and other stakeholders seeking assistance with application related queries;

Electronic document management:

• Maintaining accurate and up-to-date electronic records of documents by scanning paper documents, indexing them, and reviewing uploaded documents timeously, ensuring information is easily accessible by all stakeholders across the university, and securely stored;

Remote projects:

• Assist with projects outside of the normal office hours and environment as required. Involves actively engaging in remote projects that focus on enhancing the institution's enrolment contract assistance and processing capabilities. Requires collaborating with cross-functional teams and stakeholders to achieve the project objectives and deliverables.

MINIMUM REQUIREMENTS:

• Gr 12 certificate; WITH
• Three years’ experience in office administration;
• One-year experience in student application systems at a tertiary institution.

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RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Information and Communication Technology (ICT), asset administration, and inventory control:

• Receive and dispatch ICT equipment in the Information Technology Services (ITS) stores, including new equipment, decommissioned and loan equipment;
• Unload goods and verify goods received against order forms;
• Coordinate disposal of redundant equipment, either to UP redundant store or for destruction;
• Catalogue and label equipment with storage details;
• Add tags to all ICT equipment, where required, and possibly at different locations;
• Capture and update relevant asset data on the applicable systems, including the asset register;
• Pack equipment and assets according to cataloguing processes;
• Check and monitor the cleanliness of the stores and report any issues to the relevant manager;
• All other administration related to the post; 

Collaboration and communication:

• Communicate with internal and external parties to resolve matters;
• Complete follow-up with all parties to ensure delivery and return of IT equipment;
• Liaise and collaborate with team members to meet service levels;
• Participate in projects as required;

Information security and governance:

• Comply with store security procedures and processes;
• Adhere to relevant legislation and UP rules/policies;
• Comply with health and safety policies and procedures to maintain a safe workplace;
• Stay up to date and comply with ITS business continuity and disaster recovery plans;
• Control access to the stores area, and complete lock-up as per guidelines;
• Arm/disarm alarm and report any problems to relevant manager.

MINIMUM REQUIREMENTS:

• Relevant National three-year diploma; with 

Two years’ experience with/in:

• Administrative processes and procedures in an IT environment;
• Working in a client service environment;
• Inventory management;
• Valid driver’s license;

OR

• Grade 12; with

Four years’ experience with/in:

• Administrative processes and procedures in an IT environment;
• Working in a client service environment;
• Inventory management; 
• Valid driver’s license.