Audio Visual Technician - Department of Information Technology Services at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidates’ responsibilities will include, but are not limited to:

Provide support to lecturers and non-academic staff:

• Provide 2nd line support to lecturers to ensure:
• The clients AV need is understood;
• The right equipment is setup determined by the need analysis;
• The right equipment is available at the right time and place;
• Troubleshoot and solve problems;

Provide IT support in collaboration with workstation support technicians:

• Assist with support on desktop as per team leader directive;
• Assist with software problems on desktop as per team leader directive;

Maintenance:

• Providing (1st line) maintenance on AV and electronic equipment. (Technical task);
• Data projector replacement;
• Ensure that the venues are maintained and operational at all times per agreement;
• Venue inspection and reporting, including structure, cleanliness and general appearance;
• Escalate unresolved maintenance problems to 3rd level;

Installation and repair:

• Attend to repairs as required;

Participation in events:

• Provide support to an event by being a selected member of an events team that will be responsible for AV systems;
• Select suitable equipment and ensure the safe return of the equipment from the store;
• Check the working operability of equipment;

Communication and teamwork:

• Liaise with team members;
• Provide feedback on issues regarding incident, changes or configuration changes;
• Monitor incident ticket completion, and keep end user apprised of status; 
• Liaise with all parties involved in incident handling; 

Ticket handling:

• Enter user and service request information into tracking tool to open incident ticket;
• Diagnosis, and resolve user incident ticket;
• Escalate the request to the team leader (or 3rd level) where solution is not available.

MINIMUM REQUIREMENTS:

• Grade 12; with

A total of four years’ experience in: 

• Computer operating and set- up skills;
• Electronic repairs;
• Maintenance and repair of audio-visual systems;
• Support of audio-visual system;
• Valid driver’s license;
• Certificate in computer software e.g. MS Office, N+, A+;

OR

• Relevant National three-year Diploma;

A total of two years’ experience in: 

• Computer operating and set- up skills;
• Electronic repairs;
• Maintenance and repair of audio-visual systems;
• Support of audio-visual system;
• Valid driver’s license;
• Certificate in computer software e.g. MS Office, N+, A+.