Jobs at OUTsurance

Job Description

Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and adhoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI’s
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Qualifications

• Matric 
• Qualified Panel beater, Spray Painter or Motor Mechanic
• Own Road worthy Vehicle
• Valid driver’s license
• Minimum 2 years assessing or estimating experience
• VDQ Professional Membership
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial 

Additional Information

Requirements:

• Computer Literate
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

Competencies/Attributes

• Personal drive and a positive attitude.
• Ability to be a self-starter and drives tasks to completion.
• Excellent organisational skills.
• A team player with a flexible approach.
• Calm and professional manner.
• Ability to prioritise and multi-task.
• Strong written and verbal communication skills.
• Excellent attention to detail, including proof reading skills, with the ability to maintain a high level of accuracy.
• Ability to deal with sensitive information with discretion and to maintain confidentiality at all times.
• Ability to communicate effectively and professionally with difficult clients.

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Job Description

• The Claims department requires an intern to support and assist in Motor Assessing team with day-to-day activities. We are seeking a motivated detailed orientated individual to join our team. this internship offers a valuable opportunity to gain hands on experience in the Motor Assessing field. The ideal candidates must have a passion for people and delivering awesome service in a deadline orientated environment.
• The internship is a structured work-based program, affording unemployed graduates work experience in our company. The successful applicants will enter into a 12-month fixed term Internship agreement with the company and receive a stipend. 

Competencies

The successful individual would need to demonstrate the below listed competencies at an advanced level:

• Good communication skills (verbal and written).
• Good interpersonal skills.
• Computer literate.
• Organised, Self-disciplined and self-motivated.
• Deadline and results oriented.
• Attention to detail.
• Takes ownership and responsibility.
• Excellent administration skills.
• Stress tolerant.

Qualifications

• Matric or equivalent
• 1 year certificate or higher in the Automotive/Mechanical or related qualification field 

Take note to qualify for an INSETA Internship program you need to:

• Be a South African citizen
• Not previously part of an internship/learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 2 months