Open Positions at Astron Energy (Pty) Ltd.

• Manage the implementation and execution of agreed fuels and lubricants sales key performance indicators and targets as it relates to Mining sector.
• Utilize tailor made mining CVPs to drive value for deal proposals on incremental volumes and new business acquisition.
• Monitor and analyse industry trends, competitor strategies and economic indicators. 
• Demonstrate strong leadership by managing, coaching, motivating, inspiring sales team to achieve sales targets, while ensuring they achieve high levels of professional competence within their sales roles. 
• Proactively engage new business prospects before tender processes to build relationships that will be key to grow volumes within mining portfolio.
• Build relationships with customers and work together to identify and solve needs and resolve issues. Collaboratively work with other Business units to achieve positive results.
• Manage the implementation and execution of agreed fuels and lubricants sales key performance indicators and targets related to the General Commerce portfolio, which includes, Power Generation, manufacturing plants, OEM Aftermarket etc.
• Utilize tailor made General Commerce CVP’s to drive value for new clients on incremental volumes and new business acquisition.
• Monitor and analyse industry trends, competitor strategies and economic indicators.
• Demonstrate strong leadership by managing, coaching, motivating, inspiring sales team to achieve sales targets, while ensuring they achieve high levels of professional competence within their sales roles.
• Proactively engage new business prospects before tender processes to build relationships that will be key to grow volumes within general commerce portfolio.
• Build relationships with customers and work together to identify and solve needs and resolve issues. Collaboratively work with other Business units to achieve positive results.

Stakeholders

• Credits, Compliance, Business Support, Marketing, Supply, Technical, Lubricants, BM, HR, Sales Enablement
• PCP, COPS, Technical, Marketing, Logistics, supply, legal, HES, IDC, Credit

Professional Qualification and Certifications: 

• Commercial degree/diploma or equivalent

Work Experience: 

• At least 5 years of experience with a proven track record in sales, new business development and key account management.

Knowledge and skills:

• Customer Relationship Management - Mastery
• Conflict resolution – Mastery
• New Business Development - Skill
• Negotiation skills - Mastery
• Coaching & Development - Skill
• Sales analysis and analytical skills - Skill
• Sales management - Mastery
• Collaboration - Mastery
• Leadership and people management – Skill
• Working knowledge of SAP and Microsoft Office(Word, Excel, PowerPoint etc.) – Skill
• Finance & Economics – Skill
• Strong written, Presentation and verbal communication - Mastery

go to method of application »

Manage all Call Centre activities

• Track and document productivity and results
• Identify gaps and adjust processes appropriately
• Listen to calls and coach and train team
• Troubleshoot any technical issues on the Call Centre applications
• Research new technology for the Call Centre as well as Call Centre methodologies
• Supervise, guides and leads the Customer Services Consultants
• Coach, counsel and develop the team including implementation of Performance Management (PM) Scorecard and performance agreements
• Manage day-to-day operations, scheduling and service quality
• Handle complaint management, take escalated calls, and escalate calls as needed
• Promote employee satisfaction and group morale
• Implement individual and team reward and recognition programs
• Coordinate and facilitate individual and team communication
• Identify requirements for performance support to ensure that the agents have access to critical information and systems to facilitate the fast and accurate resolution of customers’ issues
• Evaluate various customers’ feedback for improvements to processes
• Participate in recruiting/hiring design and implementation
• Implement and manage quality assurance programs
• Active participant of the Service Center Leadership Team

Professional Qualification and Certifications:  

• Diploma in Sales and Marketing or Business administration or Business Management or equivalent is Essential would be advantageous
• Degree in Business management or sales and marketing or equivalent would be advantageous
• SAP knowledge and experience essential
• Advance knowledge and experience in Call Centre operations and Samwin IT technology
• Matric essential

Work Experience:

• 3 to 5 years Call Centre exposure, with some of this in a senior or supervisory role

Knowledge and skills:

Leadership Skills:

• Decisiveness
• Integrity
• Relationship building and Team building
• Problem-solving
• Dependability
• Ability to teach and mentor
• Excellent organization, ability to deal with multi-tasking and work in a dynamic environment
• Time management skills
• Demonstrate customer relationship building and management skills
• Able to demonstrate a continuous improvement mind-set
• Strong customer service ethic and ability to understand, meet and champion customer’s needs, while adhering to Astron Energy’s policies and procedures.
• Excellent verbal and written communicating skills
• Computer skills – proficient with Microsoft word and Excel
• Experience with common Call Centre technology
• Understand the Call Centre architecture
• Familiar with all of the channels of communication within the Call Centre
• Ability to coach, train and motivate employees and evaluate their performance
• Proficiency with technology, especially software applications and phone systema
• Analytical, efficient and thorough

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• Responsible for ensuring product receipt process is done within the requirements of the procedures, completion of assigned inspections and tasks. The position will include day time work, shift work and shift relief as per terminal requirements.
• Executes operational, SHEQ activities per established priorities such as: Product receipt, tank gauging, unloading trucks (Additive & Petroleum), product sampling, transfers, quality control checks. Comply with SHEQ policies, standards and procedures
• Accountable for Service Delivery Reliability to Customers
• Assists customers, internal or external, when required and give quality service consistent with our Customer Facing Culture.
• Executes planned routine maintenance activities such as but not limited to fire extinguisher inspections, general maintenance including valves and equipment.
• Forklift driving, Manage Oil Water Separators and housekeeping
• Actively participate in Safety Meetings, Stand Downs, Loss Prevention System (LPOs) and Job Loss Analyses (JLAs).
• Actively participate in all scheduled training and utilize learned skills in the fulfilment of day to day activities.

Professional Qualification and Certifications:

• Matric/Grade 12 and Tertiary Qualification - Logistics, Transport Management or Supply Chain Management.

Work Experience:

• Logistic/Supply Chain terminal/depot and operations experience
• Marine, pipeline operations
• Petroleum Experience (Oil and Gas) industry experience an advantageous.
• Ability to work shifts

Knowledge and skills:

•  Ability to manage internal and external relationships
• Competent on computers in programs such as Microsoft Office or similar system knowledge
• Experience and knowledge of Terminal tank and loading rack operations including product receipts.
• Work with Teams/as a Team player: Critical
• Work at heights & physical ability  - Work at heights essential for the job requirement
• Understanding SHEQ: Critical
• Understanding Terminal complexity: Critical

go to method of application »

• Responsible for execution of day to day Operational activities at the Terminal including Marine Product receipts / Pipeline operations relating to scheduling, Transfers, Tank operations, Quality control, OE/HES, Stock control and reconciliation with regards tank operations to the Global Stock Control Standards. Also ensure consistent application of clean, safe, reliable, efficient and environmentally sound operations. Assist Terminal Manager with all Operational activities.
• Responsible for execution of day to day Operational activities at proprietary Terminal including Product receipts / Pipeline operations relating to scheduling, Transfers, Loading rack operations, Tank operations, Quality control, Routine maintenance, OE/HES, Stock control and reconciliation with regards tank operations to the Stock Control Standards. Also ensure consistent application of clean, safe, reliable, efficient and environmentally sound operations. Assist Terminal Manager with all Operational activities.
• Responsible for execution of routine maintenance activities including the prioritization of work on a daily basis in support of reliability and cost management efforts. Collaborating in the development of the routine Maintenance and OPEX budgets as well as responsible for costs within these areas. Work with Terminal Manager / Facility Engineer to define Capital requirements for tanks, piping, equipment and general maintenance inspection plans for the Terminal. Execute plans in line with approved standards
• Accountable to address customer complaints and issues until completions
• Meet customer expectations as per approved delivery demands
• Ensures compliance with OE/HES standards as well as compliance with standard operating procedures for Operational staff and personnel under his/her supervision. Ensures safe work practices are adhered to in the plant and that processes are in place to ensure conformance. Performs frequent OE walkabouts (facility and work-related) and participates in Management OE walkabouts at Terminal. Active involvement / participation in safety meeting content
• Lead incident or loss investigation, agreed on corrective actions and ensure timely completion thereof. Stewards the LPS process by ensuring that Terminal staff are conducting an adequate number of observations and that action items are completed on a timely basis. Responsible for Safety Meetings, Stand Downs, Loss Prevention Observations (LPOs) and Job Loss Analyses (JLAs). Reporting of all incidents in line with IIR, EIM and other related processes
• Provides coaching and supervision to plant operators and contractors supporting terminal operations. Coordinates with Terminal Manager training and development of the personnel under his/her supervision. Responsible to perform personnel evaluations (PMP).

Professional Qualification and Certifications:

• Snr Certificate and a Degree in Transport and Operation, Logistics, Supply Chain or similar

Work Experience:

• 5 yrs Logistic/Supply Chain terminal/depot and operations experience
• Supervisory/Management Experience
• Marine, pipeline operations and bunkering of vessels
• Petroleum Experience (Oil and Gas) or FMCG
• Stock Counting/Reconciliation
• Ability to work shifts

Knowledge and skills:

• Numeracy skills
• Computer Literacy
• Terminal Equipment, operational/production/manufacturing knowledge
• Analytical thinking/Problem Solving
• Supervisory