Open Positions at Booyco Electronics

Main Purpose of the Job

• The Area Manager is responsible for managing customer relationships by delivering high-quality customer service and overseeing the installation and repair of Booyco Electronic safety equipment.
• This role focuses on business growth through cross-selling to existing customers and generating new business. The Area Manager will oversee day-to-day operations, coordinate with teams to meet targets, maintain safety standards, ensure compliance, and uphold SLA agreements.

Education, experience and competencies

• Bachelor’s degree
• Minimum of 7+ years' experience in mining operations, with at least 3-5 years in a managerial role.
• Experience in the electronics industry or similar manufacturing sectors.

Responsibilities

Business development:

• Build and maintain strong relationships with customers through professional conduct, follow-ups, and visits.
• Proactively address customer issues to ensure resolution and strengthen relationships.
• Cross-sell products effectively to existing customers.
• Generate new business and attend sales meetings.
• Respond promptly to customer call-out requests.
• Communicate new product design ideas or upgrades from customers to the R&D team and relay feedback.
• Prepare and deliver sales presentations to increase market share and profits.
• Increase business revenue through new business development, including following up on sales leads, generating new leads, calling on mines, preparing sales presentations, and negotiating SLAs.

Operational Management:

• Plan, organize, and manage operations to achieve targets and deadlines.
• Ensure the efficient installation and repair of safety equipment, ensuring products function according to required standards.
• Oversee project management in accordance with company schedules and templates.

Staff Management/Team Leadership:

• Lead and manage a team of Account Managers, Site Supervisors, Technical Specialists, Technical Superintendents, and Technicians.
• Ensure staff adherence to company policies and procedures.
• Oversee new staff acquisition, including interviewing, onboarding, training, and performance evaluations.
• Assist Human Resources with disciplinary actions and non-performance procedures.

Safety and compliance:

• Ensure all mining operations comply with health, safety, and environmental regulations.
• Conduct regular safety audits and risk assessments.
• Implement safety programs and initiatives to reduce workplace accidents and injuries.
• Ensure all current legal compliance documentation is up to date.
• Ensure all risks identified on sites are addressed and mitigated. 

Budget and Cost Management:

• Assist in Preparing and manage the budget for the responsible area.
• Monitor and control operational costs to ensure financial efficiency.
• Identify opportunities for cost-saving and process improvements.

Technical Expertise:

• Provide technical guidance and support for mining operations.
• Stay updated with advancements in mining technology and best practices.
• Collaborate with the engineering team to resolve technical issues and improve processes.

Stakeholder Communication:

• Liaise with senior management, regulatory bodies, and other stakeholders including customers.
• Prepare and present reports as required.
• Complete reporting requirements and administrative tasks accurately and on time
• Address and resolve any issues or concerns raised by internal and external stakeholders.

Physical and Environmental Requirements:

• Ability to work in a mining environment, including exposure to harsh weather conditions and physical demands such as walking, climbing, and lifting.
• Willingness to travel to remote mining sites as needed.

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Main Purpose of the Job

• Responsible for managing and expanding relationships with key accounts within the mining sector.
• This role involves delivering high-quality customer service, overseeing the installation and repair of safety equipment, managing staff efficiently, and growing the business by cross-selling to existing customers and generating new business opportunities.
• The ideal candidate will have experience in auditing, inspecting, and maintaining Booyco engineering specifications and standards on client installations, testing and verifying new hardware, drafting and reviewing software specifications, and preparing supporting technical documentation.
• Additionally, this role includes performing and recording customer technology demonstrations.

Education, experience and competencies

• Matric and bachelor's degree in electrical engineering, Electronics, and/or Electrical Trade (Red seal)
• 5 years’ experience in a technical role within the mining sector, 3 years' experience in managing technical teams and projects.
• Own Transport and valid driver's license – willing to travel and work overtime

Responsibilities:

Technical Management:

• Oversee the installation, maintenance, and repair of electronic systems and equipment used
• Conduct site and system surveys prior to installation and quoting.
• Ensure current systems are effectively repaired and upgraded on-site.
• Continuously seek better placement of equipment to improve range and coverage.
• Ensure wiring and installation comply electrically and mechanically with the mine procedures.
• Inspect Certificates of Compliance (COCs) issued by technicians to ensure quality and identify areas for improvement.
• Conduct new product testing as required by client scope of work.
• Review and approve technical documentation.
• Assist Product Specialists in investigating, troubleshooting, and resolving product-related issues.
• Document product test results, technical issues, and recommendations for improvement.
• Conduct monthly site visits with a Product Specialist to inspect installations and identify improvement areas.

Supervision and Coordination:

• Supervise and coordinate the activities of the site team, including technicians, engineers, and subcontractors.
• Ensure proper installation, testing, and maintenance of equipment to meet specifications.
• Liaise with vendors and suppliers to procure necessary materials and equipment.
• Ensure efficient allocation and utilization of resources, including personnel, equipment, and materials.
• Ensure Product Specialists receive training to stay updated on the latest technologies and product changes.

Negotiate Compliance and Safety:

• Monitor and enforce compliance with safety regulations and company policies.
• Conduct regular inspections and audits of equipment and systems to address any issues or hazards.
• Maintain and update safety records and reports.
• Assist in coordinating safety training and meetings.
• Participate in incident investigations related to potential product failures and oversee Root Cause Analysis (RCA).

Operational Support:

• Coordinate with the Operations Manager to develop and implement project plans, schedules, and budgets.
• Provide training and support to site personnel on the proper use and maintenance of electronic systems.
• Organize and monitor the status of technicians' medicals, inductions, and certifications to ensure they are up-to-date.
• Order and manage the budget for Personal Protective Equipment (PPE) and tools for technicians.
• Track, collect, and submit technicians' timesheets, attendance records, and leave forms to Head Office.
• Manage company pool cars by checking logbooks and booking services as needed.
• Compile accurate Installation Data Packs for all new and current installations.
• Regularly review and implement Installation, Maintenance, and COC manuals, ensuring compliance through audits.

Customer Service:

• Provide excellent customer service to clients, vendors, and visitors.
• Handle inquiries and resolve issues promptly and professionally.
• Build and maintain strong relationships with internal and external customers through professional conduct and regular communication.
• Liaise with the Account Manager to follow up on customer invoicing, delivery dates, and payment collection details.
• Support clients with technical issues on-site.

Reporting and Documentation:

• Compile reports for audits as requested by mines and complete necessary administration (service reports, timesheets, and COCs).
• Maintain accurate records of site activities, including daily reports, equipment logs, and maintenance records.
• Oversee and review Product Specialist audits, drafting action trackers for regular review with the Area Manager