Open Positions at Clicks Group

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC

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Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

go to method of application »

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

go to method of application »

Job objectives 

• To effectively develop and achieve replenishment plans based on establishing and maintaining business rules for lead times, safety stock, network, etc. and setting all replenishment parameters
• To effectively manage and monitor budgets, receipt and inventory flow
• To effectively validate monthly forecast and manage open to buy budget
• To achieve Infill and DC Availability metrics
• To work with vendors and the DC on capacity planning in order to manage cost to serve
• To provide forward visibility into all replenishment and ordering requirements both DC and store to minimize stock-outs and/or inventory overruns
• To drive maintaining the distribution network, safety stock levels, and improving customer service by making the product available to meet the demands throughout the distribution network
• To review and act on out of stocks, anticipated out of stocks and low stocks
• To work with Demand Planners to create a match between supply and demand
• To review causal data and determine reasons for inventory overages, underage’s, excess, and aged stock and resolve with relevant stakeholder
• To review promotional activities while in-flight to determine opportunities
• To review and approve purchase orders and place manual purchase orders as necessary
• To ensure sufficient knowledge of all inventory locations and be able to source products from alternate locations to meet demand (deployment)
• To ensure continuous supplier reviews based on on-time and in full and engage to ensure corrective measures are taken
• To collaborate with buyers, demand planners, suppliers, stores, warehousing, and transportation on inventory flow opportunities to drive cost savings and improved stock efficiency
• To ensure effective people management and development

Minimum requirements

Job related knowledge

Essential

• Industry insight related to supply chain management, inventory management and vendor relationship management.
• FMCG, Supply Chain and Logistics
• Commercial acumen – external focus
• Working knowledge and ability to adjust and manage distribution networks, safety stock levels, replenishment parameters and customer service level needs.
• Requires knowledge on S&OP (Sales and Operations Planning) and consensus processes.

 Desirable:

• Understanding of customer needs and wants, trends, competitive environment and market share
• Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
• Financial planning models and methodologies

Job experience

Essential:

• 5-7 years re-buying experience and/or inventory analysis
• Experience with retail buying or supply chain

Desirable:

• Experience with Demand Planning or Supply Planning software preferred
• Experience in managing and leading teams preferred

Education

• Bachelor’s Degree in Statistics, Math, Logistics, Supply Chain

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Offic

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Offic

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office

go to method of application »

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

go to method of application »

Job Objectives:

• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Accurate compounding
• Provision of general health advice
• High standards of housekeeping and merchandise display
• Ad hoc requirements as per operational requirements

Minimum requirements

 Qualifications and Experience:

• Matric with Maths (Essential)
• Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

• Product knowledge (Health isle and OTC)
• SAPC and relevant legal knowledge
• Customer service orientated
• Team Player
• Integrity
• Ethical working practice and compliance
• Accuracy and attention to detail
• Basic calculations
• IT Business Operating Systems
• MS Office