Open Positions at Engen

Who You Are

• You are a dynamic thinker with a high aptitude for learning
• You have built credibility within your organisation and amongst your peers
• You are a self-motivator and self-starter
• You provide outstanding customer service skills and dedication to providing exceptional customer care
• You have exceptional listening and analytical skills
• You have a reputation for being insightful and operating with integrity
• You have the ability to multitask and successfully operate in a fast paced, team environment
• You are able to effectively deal with people at all levels inside and outside of the Company

What You'll Have Done Before

• 3-4 years Call Center Experience in 3 or more departments.
• SAP ERP P00 knowledge and understanding
• SAP CRM Knowledge and understanding
• Knowledge and understanding of Call Centre and business processes.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)

Advantageous:

• Operational Management
• Bi-lingual – English and African language
• QA experience

Exciting Challenges You Might Face

• Functional expertise and leadership to assist management in strategic decision making.
• Business collaboration and integration to attain performance and organisational goals.
• Root cause analysis of underperforming metrics in the call centre

What You'll Be Doing

• Participates in design of call monitoring formats and quality standards.
• Focus on quality and customer service
• Performs call monitoring and provides trend data to management team.
• Uses quality monitoring data management system to compile and track performance at team and individual level. 
• Performs monitors of customer care email responses.
• Provides actionable data to various internal support groups as needed.
• Coordinates and facilitates call calibration sessions for call center staff. 
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review. 
• Perform other duties as assigned.

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Who You Are:

• You have strong interpersonal, communication, problem-solving and analytical skills 
• You are committed to delivering quality outputs, with a high concern for accuracy and attention to detail 
• You are team orientated and customer focused  
• You work well under pressure, with little or no supervision, and display excellent time management skills 
• You have a reputation for performing above expectations 

What You'll Have Done Before:

Baseline: 

• NQF Level 5 (Higher Certificate in Accounting or related) 
• 2 years’ experience in an Accounts Payable 
• SAP experience (FI module)

Advantageous: 

• NQF level 6 (Diploma in Accounting) 

Exciting Challenges you might face in the role:

• Gain a deeper understanding of vendor, bank and other GL accounts processes from a specialist point of view  
• Collaborate with various stakeholders [internal and external] to ensure that accurate data is timeously recorded 
• Deliver excellence, amidst tight deadlines 

What You'll be doing:

• Verify and process invoices according to internal processes for smooth operations.
• Process timely payments to meet contractual terms.
• Ensure accurate and reconciled customer statements through rigorous checks.
• Maintain good relations with internal and external customers.
• Prepare invoices per IFRS, verifying POs and scanning to FSSC.
• Manage GRIR clearing account and petty cash vouchers/replenishments.
• Select suppliers for FSSC account reconciliations.
• Accurately scan and verify vendor invoices.
• Ensure correct payments to vendors within contract terms.
• Resolve queries with FSSC and vendors.
• Update recurring charges in SAP and ensure monthly accounts payable reporting.
• Review/manage age analysis report on accounts payable.
• Ensure compliance with business controls, governance, and regulations.
• Protect the company from financial and business risks.
• Adhere to internal and external audit requirements.

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Who you are:

• You are highly motivated to maximize sales opportunities in the Automotive and/or manufacturing industries specifically Industrial Lubricants sales.
• You have built meaningful business relationships with large industrial, manufacturing, automotive franchise and OEM customers.
• You are an expert at identifying business opportunities and maintaining customer base.
• You are passionate about people, relationship building and results.
• You have excellent interpersonal skills dealing with company directors/ executives, procurements officers and shop floor personnel.
• You have a reputation for providing excellent service, adding value to clients and growing your sales portfolio.

What you have done:

Baseline:

•  NQF level 6 (in Science, Engineering, Business or related qualification) 
• Minimum 5 years sales and technical related experience
• knowledge of Automotive and Industrial manufacturing environment in South Africa
• Experience working with Tier 1 clients and executive management.

Advantageous:

• 10+ years’ experience in sales and marketing
• Ability to work individually and successfully in an ever-changing environment and navigate ambiguity
•  Demonstrated ability to self-manage your portfolio and understand the demands of the business environment.
• Advanced selling technique knowledge, technical skill or desire to acquire same

Exciting Challenges you might face in the role:

• Applies knowledge of Industrial Lubricants products in the marketplace to advance the organisation’s  business goals
• Driving the Engen brand and products to customers in the Automotive and Industrial space.
• Creates opportunities for growth.
• Effectively communicate to clients, colleagues and stakeholders.

What you’ll be doing:

• Proactively increase sales of Industrial Lubricants through existing customers
• Building a new customer base and identifying opportunities
•  Measuring results against volume plan, budget plan and profitability 
• Creating environment for customers to recommend your service and products
•  Maximizing sales and profitability through achieving and exceeding business plan.
• You will create strong brand image
• You will leverage on regional and national opportunities to grow your business.