Open Positions at Intelligent Debt Management

Key Responsibilities:

• Lead the development and implementation of business intelligence strategies and solutions primarily using the Microsoft BI stack including MS Fabric and MS Power BI.
• Oversee the creation of reports and dashboards that provide actionable insights and drive business value.
• Collaborate with Data Engineering and Data Science teams to ensure data availability, data quality, security, and scalability.
• Work closely with Enterprise architects and business stakeholders to understand data requirements and deliver solutions that align with and extend the data architecture in order to meet business needs.
• Promote a culture of data-driven decision-making across the organization.
• Provide both personal and technical leadership and mentorship to the BI team, fostering an open culture of sharing and continuous learning and innovation.
• Ensure the scalability, reliability, and performance of BI solutions.
• Stay updated with the latest advancements in BI tools and technologies and apply them to improve existing processes and solutions.

Requirements:

• Extensive experience in business intelligence, including report and dashboard development using SQL and Python.
• Proven experience with industry standard data tools e.g. MS Power BI, SQL Management Studio.
• Strong understanding of data modeling, data warehousing, and ETL processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and leadership abilities.
• Ability to translate business requirements into BI solutions that drive business value.
• More than 2 years of experience leading a team of data professionals in a financial services or call centre environment would be preferred.
• Experience working collaboratively with cross-functional teams, including Data Engineering, Data Science, and Enterprise architects.

Preferred Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Analytics, or a related field.
• Certifications in industry standard data tools such as MS Power BI and MS Fabric.
• Experience with BI tools and technologies.

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Skills and Competencies we are looking for:

• Driven and goal oriented.
• Adaptability, resourcefulness, and organisation skills.
• Assertiveness and empathy.
• Active listening and good time-management skills.

Responsibilities:

• Contact clients who have made enquiries with the company to gather information about their financial situation.
• Assessing client financial information to determine their financial position.
• Make outbound calls to potential clients.
• Manage consumer engagements on our various platforms and/or Outbound Channels.
• Provide excellent customer service and manage client expectations accordingly.
• Transfer eligible consumers to our expert Financial Consulting team to complete a thorough assessment.

Requirements:

• Bachelor's degree/National Diploma.
• Computer Literate.
• Excellent communication skills, both written and verbal.
• Motivated to grow into the Financial Consulting team.
• Experience in a customer service or previous sales role will be advantageous.
• Problem-solving skills.
• Proficient in Microsoft Office would be advantageous.
• Ability to work independently and as part of a team.
• Growth mindset and a desire to learn.

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Key responsibilities:

Copy production

• As a key resource in the In-House Agency, you will conceptualise and produce compelling, impactful copy across our brands and platforms.
• You will ensure your copy aligns with brand guidelines and design industry standards.
• You will have an acute visual imagination and be able to conceptualise how campaigns may be represented by the design team.
• You will be adept at every kind of copy production, from social media posts, banner copy, web copy, and display ads, to Google Ads, scripts, and more.
• You will report to the In-House Agency Lead, who will provide you with project specifications and deadlines.

Key attributes and competencies

• A team player, above all else.
• Agile, flexible, and calm under pressure.
• A positive attitude.
• Accuracy while multitasking.
• Flawless copy.
• Strong sense of self-discipline and ethics.
• Organised, with good time-management skills.

Requirements

• A bachelor’s degree in marketing, copywriting, communications, or a related field.
• Proficient in MS Office 365, Google Docs, Asana, Microsoft Teams.
• Proven experience as a financial copywriter (non-negotiable).
• Exceptional writing, with a stand-out portfolio that demonstrates conceptual thinking and execution thereof across channels.
• Strong digital skills.
• Proofreading skills.
• Familiarity with SEO is an advantage.
• Deadline-driven, with strong project management skills.
• Good presentation skills.
• Strong administrative and organisational skills.
• Must align to IDM’s values.

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Key responsibilities and performance areas:

• Design print and digital collateral, based on various brand CIs.
• Develop new concepts
• Maintain and update existing designs.
• Create designs for social media platforms, apps, and marketing campaigns.

Communication:

• Develop and maintain relationships with content delivery partners, and particularly, members of the team.
• Be open to mentoring the junior designer.
• Troubleshoot and resolve any issues as needed.

Compliance:

• Monitor and ensure compliance with industry standards and regulations.

Key attributes and competencies:

• A team player, above all else.
• Competent, confident, and decisive.
• An agile, independent thinker.
• Strong sense of ethics and discipline.
• Goal driven.
• Strong, conceptual thinker who is familiar with a wide range of design principles and production methods for digital, print, packaging, branding, typography, and more.
• Strong organisational skills and ability to juggle multiple projects.
• Keen attention to detail.
• Ability to manage time, priorities, workflow, and schedule, in order to meet deadlines; able to work quickly and efficiently.
• Solid presentation, listening, and communication skills, including when engaging with colleagues.
• Receptive to design critiques, while also able to present rationale for design choices confidently and respectfully.
• Resourceful – able to problem-solve and find multiple design solutions, especially under narrow parameters or strict project timelines and budgets.
• Ability to function well under pressure.
• Photography and videography skills a plus.
• Digital product design experience a plus.

Requirements

• Matric, with a relevant tertiary qualification in visual communication design, graphic design, or equivalent.
• A minimum of 5 years of experience in a similar role.
• Highly proficient in design programs.
• Must live IDM’s values.
• Must be client-centric.

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Key Responsibilities:

Quality Assurance Management

• Lead the QA team to ensure adherence to quality standards and regulatory requirements.
• Develop, implement, and maintain quality assurance policies, procedures, and guidelines.
• Monitor key performance indicators (KPIs) to evaluate the effectiveness of QA processes.
• Conduct regular audits, inspections, and assessments to identify gaps and recommend corrective actions.

NCR and Complaints Management

• Supervise the NCR Complaints team to ensure timely investigation and resolution of all complaints.
• Develop and maintain a robust complaint handling process to enhance customer satisfaction and operational efficiency.
• Analyse complaint trends and provide actionable insights to relevant stakeholders.
• Coordinate with cross-functional teams to implement preventive measures and reduce recurrence of issues.

Compliance Framework Implementation and Maintenance

• Assist in designing, implementing, and maintaining the Group Compliance Structure/Framework.
• Ensure the Organisation/Group complies with all relevant regulations, industry standards, and internal policies.
• Develop and maintain compliance policies, procedures, and documentation.
• Monitor and assess regulatory developments and advise on their impact on the organisation.

Executive Support

• Provide compliance-related insights, reports, and recommendations to the Executive team.
• Support strategic decision-making with compliance data and risk assessments.
• Act as a liaison between the Executive team and compliance-related functions.

Leadership and Team Management

• Provide strong leadership to the QA and NCR Complaints teams, fostering a culture of accountability, transparency, and continuous improvement.
• Set clear performance objectives and conduct regular performance reviews.
• Support the professional development and training needs of team members.

Training and Awareness

• Develop and deliver compliance training and /or communication for staff at all levels.
• Promote a culture of compliance and ethical business practices throughout the organisation.

Key Requirements:

• Bachelor’s degree in law, Business or a related field.
• Minimum 3-5 years' proven experience in a compliance management or related role.
• Strong knowledge of quality assurance processes, compliance frameworks, and regulatory requirements.
• Extensive knowledge of South African Legislation such as FICA, FAIS, NCA, POPI etc.
• Demonstrated ability to implement and maintain compliance structures and frameworks.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to provide actionable insights.
• Knowledge of the Financial Services Industry.