Open Positions at Nestle

Build Engineering capability

• Ensures that personnel managing, operating and maintaining industrial services plant and infrastructure are competent to do so. Ensures that competency assessment and competency building plans are in place, routinely reviewed and executed for the Industrial Services team.

Define and adhere to standards

• Plans, performs and manages design, modification and improvements to industrial services plant, equipment and infrastructure. Utilizing own area of competency and specialization or with competent 3rd parties.

Manage existing assets

• Supports operation of industrial services to ensure high efficiency, quality and compliance. Assists in the budgeting and cost monitoring of industrial services. Identifies and drives energy and water saving opportunities.
• Manages quality, environmental and internal and external compliance requirements for industrial services through management and monitoring processes and routines.
• Ensures process and personnel safety with regards to industrial services plant and equipment. From design and installation through to routine and periodic safety inspections and audits.

What will make you successful?

• Engineering Degree / Diploma (e.g. mechanical, electrical) or substantial practical experience in engineering.
• GCC Qualification or studying towards obtaining a GCC would be an advantage.
• Experience in at least one Industrial Services engineering discipline, preferably in food related manufacturing environment (min 5 years) Functional experience.
• Departmental Experience Leading a Team (min 3 years) experience.
• Experience in factories with large built-up distributed ammonia plants (Ice Cream, Frozen Food or Freeze.
• Drying, industrial refrigeration background and ammonia experience is required.
• Experience operating or supervising others who operate fired pressure systems (boilers) or other large combustion systems.
• Good knowledge of NCE.
• Basic knowledge of Assets maintenance.
• Good knowledge of AMM system (SAP PM module).
• Nestlé Engineering organisation and Roadmap.
• Knowledge of TPM methodology is preferred.

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A day in the life of a Customer Solutions Analyst Lead:

• To ensure that all exceptions are resolved within agreed SLAs through Resolution Cockpit and ensure that all escalations are addressed in a timely manner as per agreed SLA. (for Market and Remote team).                                            
• Ensure that all resource planning is done daily to ensure maximum execution in the CSA team.  (for Market and Remote team).                                                  
• Recruit, train, develop and motivate the CSA team to ensure succession plans are in place.  Ensure that all processes and standards are adhered to and ensure adherence to GLOBE best practice.
• Ensure that all KPI's are identified and executed by CSA's and all reviews are in adherence to NCE practices.
• Always ensure the highest standard of customer service (for Market and Remote team).
• Enable the business to achieve growth objectives through consistent and efficient operations (for Market and Remote team).                                           
• Attend Sales DOR daily and ensure full visibility of the operations team and open order status for the entire ESAR Market. Run and drive the closure of month-end numbers and responsible for the co-ordination of final sales landings every month, quarter and year-end.                                                          
• Co-ordinate and collaborate with CBM's, CFSC, Sales Director, Supply Chain Director, BEO's, Supply Chain teams and finance team in connection with month-end closure and ensuring the execution of the best estimate landing monthly.                                                   
• Centre contact point of execution of month-end sales of the business to the operations team.
• Ensuring full execution of all CSA functionality's including Billing, CRR, drivers, pricing, ex-factory, order fulfilment, master data, etc. in the O2C CoC functionality (for Market and Remote team).                     

What will make you successful?

• University Degree/ Diploma required
• 5 years or more experience in leading teams in at least two of the following areas:
• Customer Service/ or Call Centre.
• Customer Facing Supply Chain
• Demand & Supply Planning
• Distribution/ Materials Handling
• Sales and/ or Marketing
• Transportation
• Project management experience to implementation of major project(s) or change program(s)
• Senior stakeholder management experience to CEO level