Open Positions at Nexio

Job Description

ROLE REQUIREMENT 

KEY ACTIVITIES  

• Configurations of CE devices – Routers, SD WAN Appliances, Firewalls, etc.
• Assurance of services after they have been implemented in order to hand them over to the support Team.
• Visit customer sites to fix the problems if necessary.
• Investigate and identify the source of problems
• Follow-up with internal business units, suppliers or vendors during problem fixing.
• Involve quality assurance (QA), quality control (QC) and service level management (SLM).
• Set up VPNs on Provider Edge and Customer Edge devices.
• Implement and Assurance of different Access Services.
• Serve as the technical lead/expert within an order fulfillment team
• Serve as a concept designer and expert within an order fulfillment team
• Gather and define network and technical level specifications, design and implement within the provided network infrastructure.
• Direct and control the implementation of data communication networks.
• Act as an escalation point to resolve device and service problems.
• Act as an escalation point to resolve network problems.
• Act as an escalation point to resolve concept/solution/business problems.

Have knowledge and understanding of the following:

• Design and Implementation of VPN, Security and Hosting solutions.
• Router and Switch Configuration – primarily (but not exclusively) focused on Cisco equipment.
• Understanding of L2 and L3 technologies and protocols.
• Understanding of Class and Quality of Service.
• Routing and Switching, SDWAN, Hosting and Security.
• Have knowledge and understanding of all technical aspects of L2 and L3 data communication networks and network elements.
• Have a working knowledge and ability to troubleshoot within the disciplines of Routing and Switching, Hosting Services, Security Services or Voice Services.
• Interpret and solve novel problems experienced on L2 or L3 data communication networks.
• Communicate and liaise with people in other teams tasked with the fulfillment of customer technical and service orders.
• Conform to the protocols specified for the delivery of work.
• Interact fluently and successfully with customers and all other parties involved in the delivery of solutions.

KEY COMPETENCIES  

• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Configuration and troubleshooting of network devices (routers, switches, firewalls)
• Knowledge of VPN and VLAN setup
• Proficiency in operating systems (Windows, Linux, Unix)
• Experience with server management and virtualization technologies (VMware)
• Familiarity with cloud platforms (AWS, Azure, Google Cloud)
• Provisioning and managing cloud resources (virtual machines, storage, databases)
• Knowledge of cloud networking and security practices
• Proficiency in scripting languages (Python, PowerShell, Bash)
• Automation tools (Ansible, Terraform, Puppet, Chef)
• Continuous Integration/Continuous Deployment (CI/CD) pipelines

PROFESSIONAL COMPETENCIES 

• Strong analytical and troubleshooting skills.
• Ability to diagnose and resolve complex technical issues.
• Meticulous in executing provisioning tasks and documenting processes.
• Ability to analyse system and network performance data to optimize provisioning.
• Ability to explain technical concepts to non-technical stakeholder

QUALIFICATIONS & EXPERIENCE 

• A valid CCNP Cisco certification, Security certifications and Cloud Applications certifications.
• 3 - 6 years relevant Provisioning experience with MPLS Networks, SD WAN Technologies (Meraki, Velocloud, Viptela), Cloud Application (AWS, Azure, VMware), Security Technologies (Fortinet, CheckPoint, Zscaler, Cloudflare).
• Experience in the application of data communication technology to the solve customers’ business problems - L3
• Knowledge of ISP Technologies, Broadband and Access solutions - L2 / L3
• Knowledge Security, VoIP or Hosting technology as a primary or secondary skill – L2 / L3.
• Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1 to L3.
• SD-WAN experience would be an advantage
• Programming skills (Python, SQL, Data Modeling languages, APIs, etc.) would be an advantage

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Job Description

ROLE PURPOSE

• This person will support Nexio production Infrastructure and VIP Desktop Support.
• The person needs to resolve any incidences, conduct preventative maintenance, do regular system health checks, meet training requirements, assist in disaster recovery testing, security compliance and investigate new technology developments.

ROLE REQUIREMENT

• VIP Desktop Support for Nexio Exco and Manco Members
• Kutana Support (Nexio Board Members)
• Ensure Business SLA is maintained
• Resolve infrastructure incidents
• Conduct Regular health checks on production systems
• Assist in the bi-annually disaster recovery testing schedule
• Conduct Monthly Security Compliance checks on the servers
• Investigate and implement new technology developments
• Ensure data is supplied for the monthly IT Report
• Conduct quarterly system patching
• Stay up to date with the latest technologies through news, forums, vendor seminars, training institutions that are aligned to the job

TECHNICAL / PROFESSIONAL COMPETENCIES

• supervise R&D laboratories and other technology development units
• assess technological aspects of major strategic initiatives This assessment includes the technological implications of proposed acquisitions, joint ventures and strategic alliances
• constantly developing new technology skill sets to push ahead of the competition.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• A+
• N+
• S+ (beneficial)
• ITIL (beneficial but optional)
• Any Microsoft Certifications (beneficial)
• Experience with Active Directory, SQL, Exchange, Networking Infrastructure
• Working hours Mon. – Fri. 08h00 –17h00
• Must be prepared to work overtime.
• Must have own transport

OTHER REQUIREMENTS

• <5 Years desktop and server support experience
• Working experience on windows servers AD, Exchange, SQL, Hyper V, sharepoint
• Working experience on vmware software products and Symantec products
• Experience with server hardware and software
• Experience with storage devices
• Experience with network switches
• Good telephonic experience
• Good email etiquette
• Good people skills
• Adaptive to technology
• Fast Learner
• Good Problem Solving and Analysis
• Flexible to any scenario
• Has demonstrated the ability to work well with others, team work ethic.
• Willingness to learn
• Positive attitude
• Delivering Results and Meeting Expectations
• Following Instructions and Procedures
• Learning and Researching

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ROLE REQUIREMENT

• Is familiar with the tactical and long-term vision across the Cyber Security function.
• Adheres to the standard operating procedure and playbooks in the SOC.
• Direct impact on the SOC performance.
• Impacts on team’s runbooks and operational processes in the SOC Service.
• Provides security incident handling and technical guidance to SOC Teams.
• Gives regular, comprehensive, and constructive feedback, and coaching and mentoring to the team.
• Mentor junior analysts to enhance their effectiveness in their roles.
• Proactively hunt for advanced threats and conduct in-depth research and analysis.
• Monitor network traffic, analyze data, and identify suspicious activity.
• Investigate incidents, determine root causes, and provide incident response support.
• Develop secure network designs, protection strategies, and audits for information security infrastructure.
• Research and maintain proficiency in computer exploitation tools, attack techniques, and emerging threat sources.
• Contribute to a comprehensive risk management program, identifying critical processes, threats, and vulnerabilities.
• Lead Red Team/Blue Team exercises and identify gaps in monitoring tools and processes.
• Develop playbooks for various incident scenarios and possess knowledge of automation processes.
• Apply security settings and commercial best practices, including SIEM analysis operations.
• Analyze incidents from various sources, combined with threat intelligence feeds into the SIEM.
• Offer subject matter expertise in developing a common operational picture and maintaining a common intelligence picture.
• Assist in coordinating, validating, and managing all-source collection requirements and intelligence activities.
• Conduct nodal analysis, evaluate threat decision-making processes, and identify intelligence gaps.
• Monitor and report changes in threat activities, tactics, capabilities, and objectives.
• Produce timely and fused cyber operations intelligence products, threat assessments, and briefings.
• Support planning, developmental forums, and working groups with subject matter expertise.
• Provide intelligence analysis and support for exercises, planning activities, and time-sensitive operations.
• Report significant network events, intrusions, and intelligence-derived information.
• Collaborate with stakeholders, analysts, and managers to ensure accurate intelligence requirements and collection plans.

Additional Information:

• Individuals at this level have fully developed knowledge of best practices in security incident handling in an established SOC.
• Able to build strong interpersonal relationships with the SOC team and customer stakeholders.
• Excellent communication skills and communication of complex information to non-technical stakeholders.
• Confident in producing and presenting work.
• In-depth understanding of best security incident analysis and incident handling practices, Strong knowledge of networking protocols, operating systems, and security architecture in an established SOC.
• Proficiency in security tools such as SIEM, IDS/IPS, EDR, and network analyzers.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Adhere to operational processes in the NIST CSF and MITRE ATT&CK framework
• Proficient in advanced threat-hunting methodologies and techniques to proactively identify and investigate potential security threats and apply playbooks.
• Prior experience to advise, plan, deploy, configure, manage, and monitoring large-scale and complex cyber defence and IT risk management and information or cybersecurity solutions.

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications
• One or more of these industry Cybersecurity Certifications: CISSP-ISSEP, CISSP-ISSAP, GIAC Certified Incident Handler (GCIH), Certified Computer Security Incident Handler (CSIH), CEH, OSCP, CompTIA
• Minimum of seven (7) years of work experience, and three (3) years of relevant experience in an established SOC and information security/cybersecurity
• Ability to lead exercises, develop playbooks, and automate processes.
• Experience with a ticketing system such as BMC Remedy.
• Basic Linux and Windows Server experience.
• Experience working with cloud environments (Amazon Web Services Security) is desirable.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong communication and collaboration abilities with various stakeholders.
• Experience with securing various environments preferred.
• Experience in working across security frameworks and technologies.
• Possess very good knowledge of technological advances within the information security area
• Demonstrate in-depth solution and service knowledge

LEADERSHIP COMPTENCY REQUIRED

• Strategic Vision: Develop and articulate a strategic vision for the organization's threat-hunting capabilities.
• Decision-Making: Assess complex situations, prioritize actions, and make sound judgments.
• Collaboration and Influence: Collaborate effectively with cross-functional teams and stakeholders.
• Strategic Partnerships: Build and maintain strategic partnerships with external organizations.
• Mentorship and Development: Mentor and develop junior analysts, fostering a culture of learning.
• Change Management: Lead and manage change within the cybersecurity organization.
• Ethical Leadership: Maintain integrity, professionalism, and promote ethical behavior.
• Crisis Management: Effectively respond to and manage cybersecurity incidents.
• Responsive to Requests: Responsiveness to reasonable customer, supplier, and management requests.
• Attention to Detail: Pay attention to detail and ensure deliverables undergo quality reviews.
• Proactive and Reliable: Be proactive, innovative, and demonstrate reliability.
• Customer-Centric Approach: Put the customer first and go the extra mile in the company's best interest.
• High-Performance Team Player: Positively contribute to the high-performance team and develop positive relationships.
• Emotional Intelligence and Integrity: Demonstrate emotional intelligence and act with integrity.
• Teamwork and Collaboration: Work well with others and maintain a high-performance team ethic.
• Excellent Communication Skills: Be an excellent communicator and collaborator.
• Willingness to Learn: Be open to learning a range of security technologies and platforms.