Open Positions at NTT Ltd.

Your day at NTT DATA

• As a Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
• Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
• Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance taking into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma or certificate qualification/s in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Relevant certifications include which are considered desirable (but not limited to):

• Comptia A+ / N+
• Microsoft Professional certification in line with desktop / end user support advantageous
• ITIL Foundation beneficial

Required experience:

• Entry to midlevel experience with troubleshooting and providing the support required in end computing and monitoring Services within a medium to large ICT organization.
• Strong knowledge of management agents, Microsoft Office products and end-point computing in general.
• Support end-point mobile devices – scanners / PDA’s / tablets.
• Printing and printing maintenance including related systems.
• Basic knowledge of ITIL processes.

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Your day at NTT DATA

• As a Senior Cross Technology Sales Specialist at NTT DATA, you'll play a key role in driving our business forward by identifying new opportunities and landing qualified leads. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base. You'll leverage your expertise to present tailored solutions that meet the diverse needs of our clients. From engaging directly with clients at various levels to working closely with internal subject matter experts, your day will be dynamic and filled with opportunities to make an impact.
• You'll spend a significant amount of time actively involved in the sales process, collaborating with client managers and pre-sales architects to design the best solutions for our clients. By building and nurturing excellent relationships with both new and existing clients, you'll develop new business channels and territories, ensuring that we stay ahead in the competitive landscape.
• Your role will involve supporting the entire sales process, from understanding client business goals to preparing and conducting workshops and presentations. You'll articulate the value of our solutions in a way that resonates with our clients, using your in-depth knowledge to personalize recommendations that align with their needs.
• By staying informed about market trends and competitive strategies, and leveraging relationships with technology vendors, you'll drive the closure of sales and ensure we deliver exceptional value to our clients. As a senior specialist, you'll also contribute to building our internal knowledge base by sharing best practices and insights.
• With a client-centric approach, you'll address technology conceptual challenges, craft innovative solutions, and use your advanced negotiation skills to achieve sales targets. You'll support the wider territory sales plan and execute your strategy to discover and close new opportunities, making a significant contribution to our success.

To thrive in this role, you need to have:

• Advanced sales experience in a technology or services environment.
• Proven success in achieving and exceeding sales and financial goals.
• Demonstrable experience in solution-based selling with a track record of sales over-achievement.
• Proficiency in developing and nurturing meaningful customer relationships up to senior leadership levels.
• Skill in delivering engaging sales presentations.
• Experience with team selling approaches.
• Knowledge of competitors and the ability to apply successful sales strategies. \
• Strong negotiation skills to craft solutions that are beneficial to customers, partners, and the organization.
• Attention to detail in maintaining accurate sales forecasts and close plans.
• A bachelor’s degree in information technology/systems, sales, or a related field.
• Industry/Vendor sales certifications required.

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• The Director, Data Engineering is a leadership role accountable for operationally managing a Data Engineering Team.
• The Data Engineering Practice lead will lead the design, development of the enterprise data platform and pipelines. 
• This role is further responsible for overseeing SAP data migrations, ensuring seamless integration and transformation of legacy systems into modern cloud-based architectures. 
• The person will drive innovation, scalability, and governance in data engineering practices while managing a high-performing team.

Key Responsibilities:

• Manages a team of Managers and Data Engineers to ensure achievement of team objectives/KPIs and through continuous coaching and mentoring helps the team to understand and apply data to solve business solutions.
• Develop the new Data Platform - Execute the data engineering strategy per the selected platform.
• SAP Data Migration - Lead end-to-end SAP data migration projects, including planning, mapping, transformation, and validation.
• Engineering Team Leadership - Build and manage a team of data engineers and technical leads. Foster a culture of innovation, collaboration, and continuous improvement.
• Data Pipeline Development - Oversee development of robust ETL/ELT pipelines using Azure Data Factory, Databricks, Snowflake Streams/Tasks, and SAP tools. Ensure pipelines are optimized for performance, reliability, and cost-efficiency.
• Data Management - partner with data management practice lead and governance lead to ensure adherence to data quality, lineage, and security standards. Implement monitoring and alerting for data pipeline health and SLA compliance.
• Stakeholder Engagement - Collaborate with business units and the internal analytics teams and IT to align data engineering efforts with strategic goals. Translate business requirements into scalable technical solutions.
• Ensure industry standards best practices are applied to development activities and continuously ensures the team remains abreast of latest technology and tools in the area of data engineering.
• Works across multiple areas on data set to ensure solutions are successfully executed, within agreed upon time frames.

Knowledge and Attributes:

• Excellent ability to thrive in a dynamic, fast-paced environment.
• Strong quantitative and qualitative analysis skills.
• Strong desire to acquire more knowledge to keep up to speed with the ever-evolving field of data science.
• Strong curiosity to sift through data to find answers and more insights.
• Excellent understanding of the information technology industry within a matrixed organization and the typical business problems such organizations face.
• Excellent ability to translate technical findings clearly and fluently to non-technical team business stakeholders to enable informed decision-making.
• Excellent ability to create a storyline around the data to make it easy to interpret and understand.
• Self-driven and able to work independently yet acts as a team player.
• Excellent ability to apply data science principles through a business lens.
• Strong desire to create strategies and solutions that challenge and expand the thinking of peers and senior leadership teams.
• Excellent ability to think strategically about how to use data to drive competitive advantages.
• Excellent management and leadership skills.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Engineering, Computer Science or a related field.
• Relevant programming certification preferred.
• Agile certification preferred.

Required experience:

• Significant demonstrable experience with one or more programming languages, statistical packages and database languages.
• Significant demonstrable experience with data warehouse and data lake technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools.
• Significant demonstrable experience applying statistical methods to solve business problems.
• Significant demonstrated experience with distributed data platform tools such as MS Azure, SAP Snowflake, Spark, MySQL, etc.
• Significant demonstrated experience in working in micro-services architecture working with APIs development.
• Significant demonstrable experience of full-stack software development with prolific coding abilities.
• Significant demonstrated experience with Agile Development Methodologies and Test-Driven Development.
• Solid line manager experience leading and managing a team of Data Engineering Teams

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Your day at NTT DATA

• This role is a Project Management role within our Global Process and Transformation team. We are responsible for delivering back office transformation and process optimization that allows us to improve our operating environment for our stakeholders - our operational back office teams in each country - and ultimately to create a better experience for our clients.
• We work within a large, global organization, and our team values speed, efficiency, and delivering tangible results - your ability to handle a complex environment with a wide ranging set of stakeholders is critical in this role. While the core of the work will be focused on Project Management capabilities, our ultimate goal is to serve the needs of our regions and countries, in whatever form that may take, so your ability to flexibly problem-solve beyond a defined scope will increase your success in this role.
• The Senior Project Manager role is responsible for the planning, execution and delivering of strategic Programs, managing multiple related projects within scope, budget, and timeline. 
• This role collaborates with cross functional teams, manage resources, and ensure project/program success by utilizing effective project management methodologies.

Key Responsibilities:

• Defines project scope, objectives, and deliverables in collaboration with stakeholders. Develops comprehensive project plans, including timelines, budgets, and resource allocation. Identifies and manages project dependencies, risks and issues.
• Coordinates and leads project teams, ensuring tasks are completed on schedule and within budget. Monitors project progress, ensuring tasks are completed on schedule and within budget. Monitors project progress, identifies potential roadblocks, and takes proactive measures to keep the project on track. Conducts regular meetings and provides project updates to stakeholders.
• Engages and communicates with stakeholders at all levels to understand project requirements, expectations, and changes. Fosters positive relationships and ensures alignment on project objectives. Manages stakeholder feedback, addresses concerns, and negotiates changes when necessary.
• Allocates resources effectively to meet project goals. Coordinates with functional managers to secure necessary resources, including personnel and equipment. Optimizes resource utilization and maintains a balanced workload across the project team.
• Ensures project deliverables meet quality standards and fulfils customer requirements. Implements effective quality assurance processes and conducts regular reviews to identify and address any quality issues. Collaborates with the quality assurance team to ensure adherence to best practices.
• Identifies project risks and develops risk mitigation strategies. Proactively monitors and manages risks throughout the project lifecycle. Escalates critical risks to senior management and recommends appropriate action plans.
• Maintains comprehensive project documentation, including project charters, plans, schedules, budgets, and status reports. Ensures accurate and up-to-date documentation is accessible to relevant stakeholders. Facilitates knowledge transfer and lessons learnt sessions to improve future project execution.
• Provides strategic direction and leadership to the project management team. Defines and implements project management methodologies, processes and standards to ensure consistent and effective project execution. Fosters a culture of excellence, accountability, and continuous improvement within the project management function.
• Provides guidance and support to team members by offering coaching and mentoring. Helps them develop their skills, overcome challenges, and reach their full potential. Encourages professional growth and provide learning opportunities

Knowledge and Attributes:

• Extended knowledge and understanding of working within a matrixed global organization.
• Extended project management skills.
• Assertive in approach coupled with confidence in the area of expertise and the ability to facilitate business conversations.
• Extended engagement and relationship building skills.
• Ability to persuade, negotiate and influence key stakeholders.
• Excellent conceptual insight and ability to think strategically.
• Excellent ability to establish and manage processes and practices through collaboration and the understanding of business.
• Excellent ability to manage urgent and complex tasks simultaneously.
• Extended management skills with superior decision-making skills.
• Excellent verbal and written communication skills
• Excellent business acumen knowledge.

Academic Qualifications and Certifications:

• A bachelor's degree or equivalent in Project / Program Management or related field desired.
• Relevant Project / Program Certification(s) preferred.

Required experience:

• Extended demonstrable experience working in a similar position in a global organization.
• Extended experience overseeing projects through the full life cycle.
• Extended Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business.
• Extended stakeholder engagement experience at all levels in the organization.