Open Positions at PPS

Minimum Requirements

Qualifications:

• Business Commerce, Management or Operations qualification NQF6/7

Experience:

•  5 to 10 years financial services industry or related in a similar role

Skills and Knowledge:

• Knowledge of the financial services industry
• Knowledge of the Wealth Advisory target segment and its key drivers
• Knowledge of managing, developing and motivating people
• Knowledge of managing business efficiencies, processes and compliance
• Knowledge of the PPS business structure, product range, processes and systems
• A sound understanding of the insurance and asset management industry
• Working knowledge of core regulatory environment impacting Wealth Advisory – i.e.,
• FAIS/COFI, FICA, AML, PPR, ECTA, Long Term Insurance Act. 
• Strategic thinking skills
• Complex problem solving

Abilities 

• A result driven and energetic individual. 
• Strong customer service orientation 
• Strong people management, leadership and relationship skills 
• Meticulous attention to detail 
• Critical thinking skills.
• Continuous improvement 
• Process design and management
• Reporting
• Risk management
• Strategic voice for Operations and enablement of Wealth business holistically.
• Agility to manage multiple outcomes concurrently
• Implementation and follow through
• Change and project management and implementation 

Duties and Responsibilities

• To develop, implement and enforce adherence to standard processes and protocols to ensure seamless administration of new business and after sales service. 
• Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the Wealth Advisory function.
• To build sound long-term sustainable relationships with Wealth Managers and PPS Group and A&D stakeholders.
• To ensure member experience in everything operational within the Wealth Assistant team meets the objectives & requirements of A&D, Wealth Managers and the Wealth Advisory function.
• To ensure cross divisional collaboration and adoption of new ways of working
• To ensure ongoing effective communication with internal and external stakeholders. 
• To monitor and manage daily activities of team members.
• To train and develop team members and ensure sufficient capacity.
• To drive continuous improvement of service delivery.
• To engage bi–monthly with ASE operations on process changes, Pro-Fit, IAA and 
• Service Manager matters.
• To engage monthly with PPSI Operations on any changes, issues or development needed
• To ensure the use of the selected financial planning is available for all new business, Compliance and Reviews.
• Ensure that staff are all aware of operational best practices and implementing innovative technologies. 
• Ensures compliance with organizational policies, procedures, and quality standards in the division.
• Manage support systems to ensure business continuity.
• Training and development plans of all direct reports.
• Develop & maintain all necessary process libraries, compliance sites and reporting repositories to maximize long term profitability. 
• Conduct discovery meetings with Wealth Assistants and Wealth Managers to allow for continuous improvement in the area.
• To ensure that daily, weekly, monthly, quarterly, and yearly production has been captured with accuracy.
• Attend and participate on behalf of Wealth Advisory various committees and forums both within A&D and across Group.

Service Levels:

• To process new business and Wealth Manager service requests within a 90% SLA.

Queries and Query resolution:

• Answer, resolve and own all queries end to end for Wealth Managers through their  Wealth Assistants.
• Accountable for direct queries presented by Wealth Managers.
• To ensure high quality of service to Wealth Managers; actioning of queries within 8 
• working hours; provide service to Wealth Managers within 8 working hours (e.g. portfolios and quotes).
• Wealth Managers Practices
• Creating efficiency in terms of ways of work and designing workflow solutions
• Role Profile: Wealth Advisory – Practice Consultant
• Ensuring a KIT program is followed
• Driving compliance and annual reviews
• Delivery of support to enable growth of the practice
• Ensuring system availability at all times – FNA, CRM, Commspace, Workflow

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Qualifications:

• Matric
• Minimum Insurance-related qualifications and up to date CPD
• FAIS Compliance – (60 credits Commercial Lines & 30 credits Personal Lines)
• RE 5
• Driver’s License

Experience:

• At least 5 years Personal Lines and Commercial Lines experience in a Sales Environment. More than 10 years is preferred.

Duties and Responsibilities

• To manage and grow a portfolio of business through analysis, interpretation and decision-making while building effective relationships with business partners both internally and externally.
• Detailed weekly activity reporting
• Have regular meetings with intermediaries to drive growth, provide portfolio feedback and attend to possible concerns.
• To represent and promote PPS through marketing activities to intermediaries and clients.
• Invite intermediaries to forums and information sessions to strengthen your relationship (including assisting with hosting and presenting at events).
• To operate and excel in a niche target market environment. 

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Minimum Requirements

Education:

• Revelant Degree (Bcom, Bsc or Nursing) 

Experience:

• 5 years underwriting experience in long term insurance
• Proficient in the assessment and management of underwriting decisions
• Technical knowledge and experience with technology relative to industry.

Duties and Responsibilities

Process optimization and efficiencies

• Responsible for underwriting life, disability, critical illness and income protection within agreed underwriting authority limits.
• Underwrite cases within the agreed service level agreements.
•  
• Responsible for achieving and maintaining standards in underwriting.
• Provide constructive feedback to the Technical Executive Underwriter regarding matters arising.
• Assess and authorise specific underwriting cases.
• Responsible for financial underwriting to ensure accurate financial underwriting decisions.
• Participation in projects to improve departmental service-owning your role in the project and completing tasks as required by providing input.

Risk and Compliance

• Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards
• Must understand the underwriting environment and general protocols and processes
• Ensure adherence to regulatory and compliance requirements

People and Culture

• Checking and Authorization of underwriting decisions in terms of published delegation of authority.
• Collaboration with relevant stakeholders: Claims, Marketing, Distribution and Intermediary Services
• Deal with Arbitration and Ombudsman cases and collaborate with other stakeholder during the Complaints process
• Contribute and assist to review processes and protocols where required to assist in PPS’ delivery of quality underwriting decisions
• Forge strong working relationships with stakeholder

Knowledge Champion

• Provide guidance and support to junior underwriters
• Empower team members with transfer of knowledge.
• Ensure that own knowledge is kept abreast with industry & regulatory information and changes through various internal and external information sources
• Provide technical information and support
• Referring cases to Reassurers
• Underwriting Life, Disability, Critical Illness and IP cover
• Discussing Counter-offer letters with Financial Advisors

Coaching & Feedback

• Support Managers and Learning and Development to identify learning objectives; implement training interventions and create development plans.
• Support active learning plan for onboarding of new employees and constant learning for all employees through coaching and other interventions.

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Minimum Requirements

Formal Qualification:

• Matric
• Studying towards a Bcom or related financial services qualification  
• RE5 would advantageous

Experience:

• At least 3-5 years’ experience in the financial services or Life Assurance industry 

Knowledge & Skills:

• Basic knowledge of the Life Assurance or Financial Services Industry.
• Knowledge of PPS systems will be an advantage
• Knowledge of product and policy onboarding

Duties and Responsibilities

Compliance

• Provide administrative support to the compliance team
• Management of meeting scheduling and activity log records
• Track action points and deliverables and follow up as necessary through to completion within agreed timelines.
• Assist with rollouts of initiatives related to governance activities
• Maintain and update employee records on governance platforms including but not limited to, Plumbline and FSCA rep register
• Maintain and communicate fit and proper status and deadlines
• Maintain record of CPD activities
• Re-allocation of members
• Update and maintain compliance document repository
• Coordinate system access

Best Practice

• Implementation oversight of Best Practice Frameworks
• Monitor entrenchment of Best Practice Frameworks
• Provide administrative support to the best practice team

Governance

• Administrative support as required by the HOD
• Provide administrative support for all governance forums in the form of minute taking, actions logs and feedback
• Manage the contract management process
• Contribute to ad hoc project

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Minimum Requirements

Education:

• NQF level 4 : Grade 12
• VDQ will be an advantage
• ACFE will be an advantage

Experience:

• 10 years’ experience within a Short-Term Insurance claims environment (both for Commercial and Personal Lines).
• Minimum 5 years Loss Adjusting / Investigating of Short-Term Insurance Claims both Personal Lines and Commercial
• Advanced knowledge of property insurance, claims verification, coverage evaluation, loss assessment (both physical damage and financial loss), reserving, insurance legal & regulatory environment, claims processes, applications/systems and procedures, and finance.
• Codeplex experience would be an advantage.

Key Responsibilities:

• Multi-skilled Claims Moderator (STI Motor and Non-Motor)
• Overseeing claims Investigation
• Assessment and Analysis
• Negotiation and Settlement
• Documentation and Reporting
• Customer Service
• Continuous Improvement and process implementation

Risk and Compliance

• Adhere to internal SLA's to ensure operational efficiency and achievement of agreed customer service standards
• Identify trends in claims and train consequences thereof into the claims team.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

People and Culture

• Create a motivated work environment where employees want to work hard to achieve service excellence by providing regular feedback on their performance and by making sure that the employees' efforts are recognized.
• Determine and analyse training needs for the claims team and ensure that all agreed development/training interventions are scheduled, approved and executed.
• Ensure continuous improvement and updating of work instructions and process documents.
• Provide input in development and updating guidelines to support the assessment/investigation of  claims.