Practice Consultant - Wealth Advisory at PPS

Minimum Requirements

Qualifications:

• Business Commerce, Management or Operations qualification NQF6/7

Experience:

•  5 to 10 years financial services industry or related in a similar role

Skills and Knowledge:

• Knowledge of the financial services industry
• Knowledge of the Wealth Advisory target segment and its key drivers
• Knowledge of managing, developing and motivating people
• Knowledge of managing business efficiencies, processes and compliance
• Knowledge of the PPS business structure, product range, processes and systems
• A sound understanding of the insurance and asset management industry
• Working knowledge of core regulatory environment impacting Wealth Advisory – i.e.,
• FAIS/COFI, FICA, AML, PPR, ECTA, Long Term Insurance Act. 
• Strategic thinking skills
• Complex problem solving

Abilities 

• A result driven and energetic individual. 
• Strong customer service orientation 
• Strong people management, leadership and relationship skills 
• Meticulous attention to detail 
• Critical thinking skills.
• Continuous improvement 
• Process design and management
• Reporting
• Risk management
• Strategic voice for Operations and enablement of Wealth business holistically.
• Agility to manage multiple outcomes concurrently
• Implementation and follow through
• Change and project management and implementation 

Duties and Responsibilities

• To develop, implement and enforce adherence to standard processes and protocols to ensure seamless administration of new business and after sales service. 
• Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the Wealth Advisory function.
• To build sound long-term sustainable relationships with Wealth Managers and PPS Group and A&D stakeholders.
• To ensure member experience in everything operational within the Wealth Assistant team meets the objectives & requirements of A&D, Wealth Managers and the Wealth Advisory function.
• To ensure cross divisional collaboration and adoption of new ways of working
• To ensure ongoing effective communication with internal and external stakeholders. 
• To monitor and manage daily activities of team members.
• To train and develop team members and ensure sufficient capacity.
• To drive continuous improvement of service delivery.
• To engage bi–monthly with ASE operations on process changes, Pro-Fit, IAA and 
• Service Manager matters.
• To engage monthly with PPSI Operations on any changes, issues or development needed
• To ensure the use of the selected financial planning is available for all new business, Compliance and Reviews.
• Ensure that staff are all aware of operational best practices and implementing innovative technologies. 
• Ensures compliance with organizational policies, procedures, and quality standards in the division.
• Manage support systems to ensure business continuity.
• Training and development plans of all direct reports.
• Develop & maintain all necessary process libraries, compliance sites and reporting repositories to maximize long term profitability. 
• Conduct discovery meetings with Wealth Assistants and Wealth Managers to allow for continuous improvement in the area.
• To ensure that daily, weekly, monthly, quarterly, and yearly production has been captured with accuracy.
• Attend and participate on behalf of Wealth Advisory various committees and forums both within A&D and across Group.

Service Levels:

• To process new business and Wealth Manager service requests within a 90% SLA.

Queries and Query resolution:

• Answer, resolve and own all queries end to end for Wealth Managers through their  Wealth Assistants.
• Accountable for direct queries presented by Wealth Managers.
• To ensure high quality of service to Wealth Managers; actioning of queries within 8 
• working hours; provide service to Wealth Managers within 8 working hours (e.g. portfolios and quotes).
• Wealth Managers Practices
• Creating efficiency in terms of ways of work and designing workflow solutions
• Role Profile: Wealth Advisory – Practice Consultant
• Ensuring a KIT program is followed
• Driving compliance and annual reviews
• Delivery of support to enable growth of the practice
• Ensuring system availability at all times – FNA, CRM, Commspace, Workflow