Open Positions at Santam Insurance

What will make you successful in this role?

• The position will have full accountability for the risk survey evaluation and underwriting of all very large Commercial Property policies with exposures greater than R250m at every stage of the policy lifecycle i.e. from quote stage to amendments to renewal of these policies and will therefore require a certain level of discretion to be considered and applied. The incumbent will be expected to know these policies intimately and be able to discuss details directly with brokers, giving advice where required and suggesting solutions.

KEY RESPONSIBILITIES: 

• Conducting desktop assessment according to retention class and exposure
• Identify hazards and risk exposures at the premises and to advise of risk improvement requirements
• Review survey reports provided from internal and external stakeholders to assess the risk and to provide risk reduction requirements or alternative risk management measures for the risk.
• Review surveys & QA of completed survey reports
• Assist Underwriters in risk selection and retention by providing loss control expertise
• Technical support to underwriters and technical managers
• Read and Interpret the survey report requirements and prepare RRR letters for brokers incl. handling RRR negotiations under the guidance of the relevant Technical Manager

Qualifications and Experience

• Matric 
• Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification,   
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.                                                                                            
• RIA(Risk Identification Assessment) Modules completed
• Experience and competence at risk surveying
• Ability to work with all relevant SANS and firefighting codes / standards levels) 
• Google Earth & Maps analysis
• Commercial underwriting knowledge

Skills

• Communication and understanding of Basic & Advanced fire hazards, firefighting, risk identification etc.
• Ability to cope with conflicting demands and to prioritize tasks
• Appreciation of surveying and underwriting principles
• Numerical skills
• Information seeking i.e. likes to get to the bottom of things
• Commercial and profit driven
• Execution and deadline oriented
• Good communication skills (verbal and written)
• Keen attention to detail
• Teamwork and cooperation  

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KEY RESPONSIBILITIES

Security Analysis and Monitoring

• Analyse and assess security measures within the organization's IT systems. 
• Monitor security alerts and incidents, conduct investigations, and provide timely response to security events. 
• Collaborate with the incident response team to identify and mitigate security incidents. 

Vulnerability Assessment

• Perform regular vulnerability assessments and penetration testing on IT systems to identify and address potential security weaknesses. 
• Work with system administrators and other stakeholders to remediate identified vulnerabilities. 

Security Implementation

• Implement and configure security solutions, including firewalls, intrusion detection/prevention systems, antivirus software, and encryption tools. 
• Ensure the proper configuration and maintenance of security technologies to maximize effectiveness. 

Security Policy and Compliance

• Assist in the development, implementation, and enforcement of information security policies and procedures. 
• Conduct regular audits to ensure compliance with security policies and industry regulations. 
• Provide guidance to other departments to ensure security practices align with established policies. 
• Incident Response
• Participate in incident response activities, including forensic analysis, root cause determination, and documentation. 
• Contribute to the development and improvement of incident response plans. 

Security Awareness and Training

• Contribute to security awareness programs by developing training materials and conducting sessions for employees. 
• Stay informed about the latest security threats and trends to update training programs accordingly. 

Documentation and Reporting

• Maintain comprehensive documentation related to security configurations, incident reports, and risk assessments. 
• Generate regular reports on the security status, incidents, and performance of security systems. 

Collaboration and Communication

• Collaborate with IT teams, system administrators, and other stakeholders to integrate security measures seamlessly into IT processes. 
• Communicate security risks and recommendations to technical and non-technical audiences effectively. 

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in information security, Computer Science, or a related field.
• Professional certifications such as CISSP, CISM, or equivalent. 
• 10 years of development experience with at least 3 years of information security experience.
• Proven experience in information security, including security analysis, vulnerability assessment, and incident response. 
• At least three years' experience in security technology tools like Firewalls, Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS), Antivirus and Antimalware Software, Security Information and Event Management (SIEM), QRadar, and ArcSight, Data Loss Prevention (DLP), Endpoint Security, Encryption Tools, Identity and Access Management (IAM), Nessus, Qualys, SCCM, and DevSecOps.

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What will make you successful in this role?

Key responsibilities include:
Underwriting Assistance:

• Generate monthly renewal lists for SME Digital Business 
• Ensure the renewal reports are updated timeously.
• Proactively ensure that the renewal process is followed in terms of:
• Distributing renewal invitations via the respective communication tools (mailchimp etc.)
• Follow up on invitations / renewals and secondary follow up’s on new business.
• Assist with the administrative underwriting duties.
• Attend to all system processing related functions within the underwriting area.

Policy Administration (Digital):

• Data capturing of any manually created policy schedules and all related documentation including endorsements.
• All administration related to policies including raising invoices and credit control follow ups.

Digital Specific Admin:

• Drawing of standard reports if and when required.
• Assist with new user creation on PU
• Test new functionality on PU
• Update of content on PU where required
• Creating new users in Pocket Underwriter.

Digital Client Liaison:

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Provision of telephonic backup and answering services to the digital distribution division.
• Manage broker queries on the usage of the Pocket Underwriter
• Handle credit control queries and errors
• Assist with the administrative process of moving risks into the digital platform
• Continuously monitor quality and accuracy of the documents and KIT records produced by the system
• Get involved in ongoing system testing

General Administration:

• Liaison with Santam finance department and brokers to resolve credit control issues and accounts issues.
• Drawing of standard reports if and when required.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
• Attend to the typing of general correspondence if and when necessary such as endorsements and cover letters.
• The underwriting assistant in this area also has the opportunity to learn the backend of the Pocket Underwriter to continuously improve the user experience of each broker.

Qualifications & Experience

• Matric
• RE5 preferable
• Degree preferable
• Insurance related qualification or current studies a preference
• 2-3 Years working experience within financial services

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WHAT WILL YOU DO

• The successful candidate will be responsible for managing a team of Claims Relationship Managers, ensuring that they are managing and maintaining professional relationships and the performance of MBRs, in line with Santam’s objectives. Additionally, the Manager will be responsible to provide technical support to the team regarding all aspects of the motor vehicle repair process, end-to-end.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage and oversee the daily operations of the CRM team with focus on the end-to-end motor vehicle repair process
• Manage and develop the performance of the CRM team, providing regular feedback, coaching and training to ensure staff are performing well within their targets
• Work closely with and providing technical support to other departments within the motor claims value chain
• Manage and develop relationships with service providers within the motor claims value chain, providing regular updates
• Identify and assist to develop and implement processes and procedures to improve the motor vehicle repair process
• Conduct regular audits to ensure quality and compliance
• Manage the budget of the CRM team, ensuring that resources are allocated effectively
• Stay up to date with industry developments and changes in regulations and ensure that the Company is compliant with all relevant requirements
• Monitor and control the following MBR KPIs:
• Smart repairs:
• o    Smart repair technology
• Repair vs replace
• Normalised Cost Ratio (NCR)
• Average Repair Cost (ARC
• ARC plus Ancillary Cost (ACPC)
• Alternative Parts Utilisation
• Paint, Labour and Parts Ratio
• Difference in Quotation vs 1st Authorisation
• Difference in 1st Authorisation vs FRC
• Difference in Quotation vs FRC
• Additional request after FRC
• Report on MBR and Santam system compliance and maintenance:
• Abuntex
• Qapter Connect
• AudaAudit
• RPM
• Parts Procurement Systems
• AudaTarget
• Santam Systems:
• BPM/ClaimCenter
• Initiate, lead and manage Supplier Performance Measurement meetings
• Monitor, Identify and Manage trends, agree upon action plan and monitor compliance
• Training, upskilling and coaching of reporting staff
• Report on supplier capacity
• Create daily, weekly and monthly reports for feedback
• Project and change management
• Manage and report on Catastrophic events

QUALIFICATIONS AND EXPERIENCE

• VDQ professional qualification, or Automotive body refinisher or, Automotive mechanic 
• At least 5 years’ experience in operation management in the motor vehicle repair and insurance industry
• Experience of managing a group of CRMs or similar professionals, with a particular focus on the automotive industry
• Experience in staff management, including performance management and staff development
• Experience in budget management and resource allocation 
• In depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, Parts Procurement systems
• Good business acumen and understanding of business principles (profit, loss, margin, efficiency, etc)
• Bachelor's degree in business, finance, automotive engineering, or a related field (advantageous) 
• Expert knowledge in the relevant vehicle repair processes and repair methods
• Expert Microsoft Excel user

SKILLS AND KNOWLEDGE

• Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders 
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Performance management
• Knowledge of insurance industry regulations and requirements
• Familiarity with automotive engineering principles and terminology
• Ability to work well under pressure and manage multiple tasks simultaneously
• Ability to work independently with a high level of self-motivation and drive

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JOB DESCRIPTION

• Processing payments and financial journals
• Performing reconciliations
• Verification of month end financial numbers.
• Maintaining and reporting on Agri’s financial activities
• Ensuring implementation of financial controls
• Preparing preliminary financial results for Agri
• Performing month-end, interim and year-end financial procedures
• Performing ad hoc analysis on financial results as requested by Agri’s management.
• Providing feedback on Santam HO Financial department queries
• Maintaining general ledger accounts
• Supporting internal and external stakeholders
• Finance Administrative duties.
• Handling and follow-up on financial enquiries

QUALIFICATIONS AND EXPERIENCE

• Accounting degree
• ± 3 years’ experience in Finance or Auditing.
• Accounting and insurance background a preference.

DUTIES AND RESPONSIBILITIES

• Performing month end procedures to ensure accurate and complete reporting.
• Verification and recalculation of gross UPP and DAC.
• Budgeting and forecasting process.
• SASRIA recalculation and reporting.
• Calculating cancellation reserve monthly with explanatory notes for deviations 
• Reconciliation of Guidewire month end figures to all income statement line items.
• Verification and distribution of the income statement to relevant internal stakeholders.
• Compilation of the interim financial results for Specialist Business Finance monthly. 
• Accurate compilation of the regulatory (FSB) reports, monthly and quarterly.
• Accurate compilation business internal reports to senior management and EXCO.
• Providing actuaries with historical information for calculating UPP/DAC factors for the new season. 
• Responsible for handling all Foreign Payments.
• Consolidating/submission of audit requests on the audit system.
• Accurate processing of correcting journals.
• Financial management on the overall business expenses.
• Management of reinsurance data and handling of reinsurance accounts.
• Management and application of the agreed upon treaty cover notes for the season.
• Ensuring that there is overall reinsurance management.
• Addressing reinsurance related queries.
• Financial administration on Rest of Africa business.
• Handling of foreign exchange rate transactions.

KNOWLEDGE AND SKILLS

• Computer literacy (MS Excel, Word, Outlook).
• Excellent verbal and written communication skills. 
• Logical thinker and strong problem-solving abilities
• Knowledge of accounting reporting standards 
• Basic knowledge of Companies Act and tax legislation. 
• Knowledge of financial systems i.e. JDE, budgeting system.
• Implement controls and exercise internal control over all financial functions.
• Monthly reconciliations and reporting. 
• Strong relationships Building
• Adaptable to new systems
• Accountability and responsibility
• Ability to deal with enquiries swiftly and correctly.