Open Positions at SBV Services (Pty) Ltd.

Receive Cash

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer.

Prepare Cash on the applicable system 

• Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
• Prep workstation accurately for effective and efficient note counting.

Note Sorting

• Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
• Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance 
• Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
• Balance per deposit
• Report differences to the Team Controller
• Fill the production sheet
• The technician to sign the downtime register on machine breakdowns
• End of day bundles to be verified by Team Controller.
• Daily balancing\reconciliation by Team controller

Reconciliation of ACDP deposits.

• Perform a reconciliation of all notes rejected in order to validate the information
• Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
• Perform cash transfers to vaults
• Perform end of day balancing/ reconciliation of all cash received
• Handle all transactions including shortages and surpluses according to SOPs.

Desktop deposit processing

• Check container/Bag for damage /tamper, report anomalies to Team Controller. 
• Acknowledge container/bag on applicable system.
• All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
• All deposits must be processed and balanced on the applicable system
• Perform end of day balancing/ reconciliation of all cash received
• All transactions, including shortages and surpluses must be handled according to SOPS
• Accurate prepping must be done to enable effective and efficient note counting

Sachet and Process Coin 

• Process bulk coin deposits in accordance with SBV’s policies and Procedures
• Sort and process teller coin transfers
• Write a board (client name, date, denomination and the operator names) & show it to the camera
• Receive and verify the money(bins), check the seal, denomination and bin register
• Count out the bags to balance with the bin page and denomination
• Cut the bags open to fill the wagon
• Clear jams on the machines
• Balance the money per client / deposit 
• Report differences to the Team Controller
• Perform end of day balance/ reconciliation

Bank system integrated deposit processing

• Validate all transactions linked to system integrations as per banks SLA
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
• Verify deposit account number to eliminate losses or misposts
• Escalate system downtime/delayed batches to team controller

Payroll and change

• Payroll / change transactions must be processed in accordance with SLA per customer
• Report all discrepancies to the Team Controller timeously
• Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
• Payroll entries to be processed within the banks SLA timeframes
• Maintain all equipment by reporting any defects on equipment to the Team Controller
• Obtain banks authorization prior to despatching as per SOP

Prepack/Treasury 

• Assist with the accurate packing and unpacking of Bank and ATM Cash.
• Manage consumables in line with packing requirements.
• Confirm that the bag and Seal numbers are properly recorded.

Manage Equipment

• Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends

Governance 

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Drive the organisation culture 

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change 

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 6 months previous cashier/teller experience: Advantageous

Minimum Requirements: Education

• Grade 12 with Maths Literacy

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Responsible for corporate governance relating to balancing and recon

• Establish and Implement Recon Policies and Procedures
• Obtain input from various stakeholders
• Draft policies and procedures
• Obtain approval from Operational Balancing and Recon Manager
• Operationalize policy and procedure on a national basis to secure full understanding and compliance
• Establish and maintain a record system for audit purposes

Manage ATM/CIT/Cash Centre recons on a national basis

• Establish and maintain an automated ATM/CIT/Cash Centre recon solution
• Investigate, design and develop (in conjunction with the ATM/CIT/Cash Centre Services Manager) methods of tracking ATM/CIT/Cash Centre Balancing and related ATM/CIT/Cash Centre float accounts on a national level
• Implement, maintain and monitor, in conjunction with the ATM/CIT/Cash Centre Services Manager, on a national level
• Design training material relevant to the automated solution and implement on a national basis in conjunction with the Training Manager
• Continuously review effectiveness of automated solution, identifying areas of improvement and provide recommendations
• Manage the daily recon per ATM in terms of orders received, authorizing cash loaded on ATM’s and resolving discrepancies.
• Audit ATM/CIT/Cash Centre balancing to secure compliance and minimise risk
• Design, establish and implement relevant MIS both for internal and external customers
• Drive the SLA adherence at centre level by providing support and guidance

Coordinate the balancing of products or services of SBV on a national basis

• Ensure that products or services of SBV (for example My SBV) is balanced on a daily basis within each cluster, escalating discrepancies where necessary
• Design and develop MIS related products or services of SBV (for example My SBV) balancing in order to distribute to the relevant parties as per their requirements
• Instruct Finance on cash holdings with regards to the Treasury function linked to the new MySBV solution
• Provide customer support
• Analyse and resolve client queries within the agreed timeframes (SLA)
• Escalate more complex matters to the National Balancing and Recon Manager
• Support to internal stakeholders

Conduct audit reports for stakeholders

• Conduct monthly audits for centre management
• Compile centre reporting for submission to the National Balancing and Recon Manager
• Provide daily reporting on the status of balances per centre

Compile contingency plans for balancing

• Develop, in conjunction with the relevant parties, contingency plans for all of the different balancing section (products or services of SBV (for example My SBV)) problems
• Communicate revised or new plans through to Senior Management and centre management
• Responsible for the due diligence for merges and acquisitions relating to ATM recon function
• Analyse the current process identifying potential risks and recommending mitigating actions
• Design and establish a customized recon solution
• Draft and finalise the internal SLA
• Operationalize the recon function during the take on and attend to complex matters
• Monitor and track progress and escalate to the National Balancing and Recon Manager

Accurate Float calculation on COH General Ledgers

• Monitor and confirm that the GL figures as supplied by the Cash centres in the Float template are accurate every month
• Guide cash centres where gaps are identified and understand what to adjust for in terms of float adjustments
• Validate all needed adjustments that are done to the float
• Communicate adjustments to relevant Banks
• Confirm that all four Banks agree to adjusted float balances monthly
• Adhere to corporate governance
• Co-ordinate the timeous provision of information and submissions for External and Internal audit processes
• Verify that the correct process and procedures in the departments within one’s area of responsibility, are complied with by conducting audits on a regular basis
• Review current policies and procedures relevant to one’s area of responsibility and update as and when required
• Draft new policies and procedures relevant to one’s area of responsibility as and when required and submit to the Senior Finance Manager for approvalResponsible for the review and maintenance of accounting policies that are compliant with IFRS and companies act and verify that the policies are applied correctly and consistently
• Drive standards across the operations i.e. policies, procedures, culture
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

People Management

• Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.
• Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.
• Creates a conducive environment which translates into productivity and high morale within SBV.
• Leading the focus on talent to instil value creation for high value contributors.
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
• Be an advocate for SBV’s Talent Management Process
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
• In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Drive the organisation culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 4 Years’ experience within a balancing and recon of which;
• 2 Years management of staff experience
• Exposure to a Reporting system at an advanced level
• MS Office with advanced Excel skill
• Experience in an accounting role within the banking / cash processing industry advantageous

Minimum Requirements: Education

• Bcom Degree in Accounting