Open Positions at Volvo Group

Job Objectives: 

Manage Key Performance Areas of staff.

• Disciplinary procedures.
• Conduct interviews.
• Manage staff development -Training matrix of staff.
• Prioritizing workload.
• Plan shifts, standby.
• Compile reports.
• Inform Product Support Department of product failures.
• Ensure that technical information is updated.
• Ensuring that warranty claims are administered as per the warranty binder.
• Ensure that maintenance contract claims are administered.as per the policies and procedures.
• Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
• Manage the Lean for Retail program.
• Manage mechanics KPI’s Productivity, Efficiency & Utilization.
• Manage and Control mechanics’ overtime

Providing customers with excellent service

• Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
• Constant customer feedback.
• Handle customer queries.

To focus on the business profitability.

• Promote labour and sublet sales.
• Ensure optimal management of customer accounts.
• Proper cost control.

Implement and maintain the Branch key performance indicators and business plan.

• Promote labour and sublet sales.
• Ensure that all cash is collected.
• Proper cost control.
• Ensure the workshop is profitable.
• Maintain targets as per KPIs and Business plan.
• Manage the WIP to ensure same day invoicing.

Assist the Branch Manager in managing the branch to ensure profitability.

• Ensure operating cost is reduced to acceptable standards and targets.
• Ensure that the labour is productive and efficient.
• Customer satisfaction is maintained and exceeded.
• Create an environment that fosters excellence.

Compliance to ISO 9001 and Safety.

• Ensure all processes in area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Qualification & Job Experience:

• Matric/N3.
• Qualified mechanic and Transport Management (Diploma).
• 5 years’ experience as workshop Manager.
• Computer literate (Automate and V-cads).

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Job Objectives:

• Responsible for efficient and effective supply chain deliverables for all brands within the Volvo Group of Companies.
• Manage, maintain and improve KPI results consistently above target for the respective brands whilst highlighting and acting on deviations recorded.
• Driving wholesale development with the respective brands, highlighting changes in parts volume, ordering trends and dealer behavior to support marketing initiatives and directives.
• Benchmark best practices to the region (Lyon, Middle East Africa (LMEA)) and market competitors in terms of service offering and alignment with local market needs. 
• Manage Inbound Supply chain coordination from 6 international warehouses to secure most efficient and cost effective solutions.
• Appoint and manage Service Providers according to the scope and need of the business, tailored to the respective brands.
• Manage landside costs operations and service level agreements against SOP's.
• Manage 5 direct reports in 4 silo’s namely Account management (Order handling), procurement , Imports/Exports and customs.
• Maintain best practice methodologies within Service Market Logistics services relating to delivery precision in and outbound. 
• Oversee discrepancy ratio's and reverse logistics for both Central warehouses and dealer network.
• Manage outbound cost in line with transport savings directives.
• Manage local purchases in line with movement and refill principles.
• Responsible for supporting countries in Sub Sahara, North and West Africa and surrounding islands.
• Support strategic focus on Africa growth and expansion.
• Conduct business case studies and recommend flows into Africa and surrounds based on volume, units in operation and market intelligence
• Support dealer expansion in line with Market company directives.
• Participate and contribute to LMEA Best practice teams and strategic initiatives
• Establish and implement yearly business offer/KPIs to brands jointly with the market companies.
• Ensure legal and Compliance to all Volvo directives.
• Review Strategic focus area's and performance indicators monthly with Market companies.
• Conduct monthly International feedback meetings with counterparts and within LMEA
• Deliver reporting and support function needs to Market Company.
• Deliver business critical input and recommendations on market trends and seasonality and operational efficiency. 
• Implement Digitalization and automation of Service Centre functions reducing manual waste.
• Lead teams in accordance with the Volvo Group Values and leadership principles.
• Develop strong continuous improvement and Lean culture using VPS ( Volvo Performance System) methodologies.
• Take full responsibility for the WH Operatiing system VIPS ( Key User).

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Qualification & Job Experience:

• Degree in Supply Chain Management.
• 5 - 10 years' experience as a Supply Chain Manager.

Job Knowledge:

• General Supply Chain Management.
• Truck industry knowledge.
• Financial management.
• Dealer operational knowledge.

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Job Objectives:

Warranty and Maintenance administration

• Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures. 
• Ensure zero rejection rate. 
• Ensure parts are disposed of in accordance with directives and policies. 
• Ensure that all parts in the claim store is clearly marked according to relevant procedures. 
• Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc. 
• Ensure jobs are costed within VST parameters. 
• Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment. 
• All job cards must be signed off by the Line Manager.

Opening and processing of job cards for repairs, maintenance and servicing

• Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
• Recording service type, e.g. basic, annual etc.
• Record any other faults e.g. brake lights not working, vehicle overheating, etc
• Transferring all relevant information onto job card on computer.
• Carry out credit checks.
• Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
• Ensure that job cards are signed by Driver/owner or relevant responsible person.

Outwork/sublet orders

• Raising a sublet order.
• Ensure outwork supplier submit quotation for work to be done.
• Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
• Copy of processed invoice and order to be attached to job card.

Closing of job cards (work in progress)

• Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
• Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
• Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
• Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

Qualification & Job Experience

• Matric / N3 or equivalent.
• Computer Skills.
• SAP/GDS Fusion.
• Strong administrative background