Manager Customer Service Centre at Volvo Group

Job Objectives:

• Responsible for efficient and effective supply chain deliverables for all brands within the Volvo Group of Companies.
• Manage, maintain and improve KPI results consistently above target for the respective brands whilst highlighting and acting on deviations recorded.
• Driving wholesale development with the respective brands, highlighting changes in parts volume, ordering trends and dealer behavior to support marketing initiatives and directives.
• Benchmark best practices to the region (Lyon, Middle East Africa (LMEA)) and market competitors in terms of service offering and alignment with local market needs. 
• Manage Inbound Supply chain coordination from 6 international warehouses to secure most efficient and cost effective solutions.
• Appoint and manage Service Providers according to the scope and need of the business, tailored to the respective brands.
• Manage landside costs operations and service level agreements against SOP's.
• Manage 5 direct reports in 4 silo’s namely Account management (Order handling), procurement , Imports/Exports and customs.
• Maintain best practice methodologies within Service Market Logistics services relating to delivery precision in and outbound. 
• Oversee discrepancy ratio's and reverse logistics for both Central warehouses and dealer network.
• Manage outbound cost in line with transport savings directives.
• Manage local purchases in line with movement and refill principles.
• Responsible for supporting countries in Sub Sahara, North and West Africa and surrounding islands.
• Support strategic focus on Africa growth and expansion.
• Conduct business case studies and recommend flows into Africa and surrounds based on volume, units in operation and market intelligence
• Support dealer expansion in line with Market company directives.
• Participate and contribute to LMEA Best practice teams and strategic initiatives
• Establish and implement yearly business offer/KPIs to brands jointly with the market companies.
• Ensure legal and Compliance to all Volvo directives.
• Review Strategic focus area's and performance indicators monthly with Market companies.
• Conduct monthly International feedback meetings with counterparts and within LMEA
• Deliver reporting and support function needs to Market Company.
• Deliver business critical input and recommendations on market trends and seasonality and operational efficiency. 
• Implement Digitalization and automation of Service Centre functions reducing manual waste.
• Lead teams in accordance with the Volvo Group Values and leadership principles.
• Develop strong continuous improvement and Lean culture using VPS ( Volvo Performance System) methodologies.
• Take full responsibility for the WH Operatiing system VIPS ( Key User).

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Qualification & Job Experience:

• Degree in Supply Chain Management.
• 5 - 10 years' experience as a Supply Chain Manager.

Job Knowledge:

• General Supply Chain Management.
• Truck industry knowledge.
• Financial management.
• Dealer operational knowledge.