Open Roles at ACDC Dynamics SA

Description

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry.
• We are seeking a highly efficient Sales Administrator to join our growing team in our Longmeadow, Edenvale branch.  Incumbent will process all administrative duties for the Sales team, as well as assist with day-to-day sales functions.

Key responsibilities

• Enquiries followed up and feedback provided to the line managers
• Identifying new products and sales opportunities and communicating them through your line manager to the sales department
• Assisting with quotes and external representatives daily
• Evaluating online platforms for viable tender opportunities and compiling offers
• Call 8 – 10 dormant customers per week in an effort to re-establish relationships,  If successful lead needs to be processed through the corresponding channels
• Successfully transfer client to the relevant sales team within 48 hours
• Maintain and update reporting systems on a daily basis on sales related activities

Requirements

• Matric + 2-3 years in a similar role
• The ability to work within groups and other divisional groups
• The ability to see opportunities and suggest actions, doing things differently and effectively.
• The quality of being honest and having strong moral principles
• The practice of being positive and having an optimistic attitude

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Description

Key Responsibilities:

• Greet customers warmly and assist them in selecting products based on their needs.
• Demonstrate excellent product knowledge to inform customers and enhance sales opportunities.
• Take customer orders accurately and efficiently.
• Follow up diligently on orders to prevent delays and ensure customer satisfaction.
• Maintain a clean, organized, and attractive counter area.
• Ensure all customers leave the store satisfied with their purchases and overall experience.
• Assist customers promptly with inquiries, providing quotations, and resolving any issues.
• Treat all customers with respect, courtesy, and professionalism.
• Keep specials and promotional brochures up to date on the trade counter.
• Perform additional responsibilities as assigned by management to support operational needs.
• Manage back orders effectively, keeping customers informed and ensuring timely fulfillment.
• Provide accurate updates on stock availability and product information to customers.
• Regularly monitor and follow up on quotations provided to customers.

Skills & Experience

• 2 – 4 years’ experience
• Computer Literate
• Attention to detail
• Exceptional Customer Service

Requirements

• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 2 – 4 years’ experience

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Description

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash, debit card or credit card
• Issue receipts, refunds, change
• Attention to detail
• Resolve customer complaints, guide them, and provide relevant information
• Greet customers entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
• Assist when and where needed Key Performance Indicators
• Accurately ring up all purchases
• Balance till at the end of the day or shift with the store manager
• Always maintain a friendly demeanour
• Build good relationships with clients and store staff

Requirements

• Grade 12/Matric.
• Minimum 2 years of experience.
• Work experience as a Retail Cashier or in a similar role.
• Basic Computer literacy.
• Basic Numeracy skills.
• Strong communication and Interpersonal skills
• Time management skills.
• Customer satisfaction/ service oriented.

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Purpose of the Role

• To provide secure and timely driving services to transport goods ensuring excellent customer service.

Key Performance Areas

• Maintain a professional and respectful behaviour towards Clients, and Customers
• Act with integrity always
• Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
• Maintain vehicles according to company requirements
• Maintain a trip logbook and ensuring it is up to date
• Ensure Company vehicle is always clean
• Comply with all road traffic and driving regulations
• Plan route, for effective and efficient service delivery
• Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
• Efficiently and effectively dispatching of orders

Requirements

• Grade 12/ Matric
• Valid South African driver’s licence with a valid PDP and clean driving record
• 2 -3 years previous driving, delivery, or courier experience will be advantageous
• Good knowledge of Somerset West and surrounding areas
• Ability to communicate professionally with customers and staff
• Reliable, punctual, honest, and able to work under pressure