Open Roles at OUTsurance

Job Description

• As the Systems administrator for the Windows Team, you will be responsible for providing technical expertise and guidance to ensure the successful design, implementation, and maintenance of Windows-based systems within our organisation. You will collaborate closely with cross-functional teams to support business objectives, drive innovation, and maintain the highest standards of performance, reliability, and security.

Key Responsibilities:

 Technical Innovation:

• Guiding the execution of Windows system architecture, design, and implementation strategies.
• Stay current with industry trends, emerging technologies, and best practices related to Windows systems administration and infrastructure management.

System Design and Implementation:

• Implementation of Windows-based systems, ensuring scalability, reliability, and performance to meet business requirements as per design.
• Collaborate with stakeholders to gather requirements, define technical specifications, and architect solutions that align with organisational goals and standards.
• Drive the adoption of automation, scripting, and configuration management tools to streamline system deployment, configuration, and maintenance processes.

System Administration and Maintenance:

• Oversee the day-to-day administration and maintenance of Windows servers, services, and infrastructure components, including Active Directory, Group Policy, DNS, DHCP, file services and Azure IAAS.
• Implement and enforce security best practices, policies, and controls to protect Windows-based systems from vulnerabilities, threats, and unauthorised access.
• Monitor system performance, troubleshoot issues, and implement corrective actions to optimise performance, availability, and reliability.

 Collaboration and Communication:

• Collaborate effectively with cross-functional teams, including network engineers, security analysts, developers, and business stakeholders, to support project initiatives and deliver integrated solutions.
• Communicate technical concepts and recommendations clearly and effectively to both technical and non-technical audiences, fostering understanding and alignment.

Qualifications

• Information Technology, or equivalent work experience.
• Proven experience in designing, implementing, and managing Windows-based systems in enterprise environments.
• Strong expertise in Windows Server operating systems, Active Directory, Group Policy, DNS, DHCP, and related technologies.
• Proficiency in scripting languages such as PowerShell for automation and configuration management.
• Excellent communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Industry certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server, or equivalent certifications are a plus.

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Job Description

Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress

Skills:

• Selling skills
• Resilience
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning
• Computer literacy

Qualifications:

• Matric Relevant tertiary or Call centre qualification will be beneficial
• Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference

Experience:

• Previous Call Centre experience in Telesales. Experience in Short Term insurance industry is preferred.