Open Roles at Santam Insurance

What will make you successful in this role?

• To conduct risk-based technology focused (IT) audit assignments ultimately to contribute to delivering on the internal audit plan approved by Santam’s Group Audit Committee. This could include general computer control reviews, application control reviews and reviews of IT controls within the various business processes such as application and data interfaces as well as pre and post-implementation reviews with a focus on application controls.

Assignment work entails assignment planning, execution, reporting and audit follow up work (where applicable) including the following activities:

• Performing risk and control assessments;
• Developing, executing and in some cases, reviewing audit procedures;
• Preparing audit findings and unpacking root causes with management;
• Compiling an audit report and workshopping practical action plans with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives;
• Ensuring that audit work is documented on GIA’s audit software tool and adheres to the required quality standards; and
• Ensuring that audit work is completed within time and cost budgets.
• Assist in reporting to various audit, risk & related committees.
• Provide input into annual audit planning.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant governance structures.
• Maintain quality standards in terms of the audit methodology, approach and documentation.
• Supporting and mentoring junior / trainee auditors.
• Client relationship management with internal Santam stakeholders as well as external stakeholders, with a focus on Information Security functions.
• Championing Internal Audit’s role in the organisation by serving as GIA’s representative at relevant, key Santam forums.
• National travelling to Santam offices and partners may be required.

Qualification and Experience

• A relevant qualification (Diploma, Bachelors or Honours degree) in science, commerce, engineering, technology, information systems, informatics or similar. 
• More than 4 years’ experience in an audit/ consulting/ risk management/ governance or similar operations function and demonstrable exposure as per the job description.
• Experienced in performing IT general, application controls and similar types of audits across a range of environments.
• Solid understanding of traditional business processes and how they interact at an application and database level.
• An advanced understanding of internal audit disciplines, methodologies and practices.
• Experience in the insurance industry is preferred.
• Progress towards or completed CISA, CRISC, or similar.
• Good understanding of relevant security and control frameworks such as COBIT, ITIL, COSO, OWASP, CIS & similar frameworks.
• Experience with industry leading audit software packages would be advantageous.

Skills

• Very strong numerical, analytical and conceptual skills 
• Analytical ability and logical reasoning
• Understanding of key controls and risk management principles
• Strong time management
• Excellent interpersonal, communication and networking skills
• Relationship management (Strong client service orientation)
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management and negotiation skills
• Ability to work effectively in a team as well as by yourself

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What will make you successful in this role?

• A Decision Scientist is responsible for the design, implementation, management and monitoring of operational systems which produce decisions in near real time or batch for the consumption by other systems or processes. They bring together machine learning and business processes operationally to produce actionable results which are consumed by business processes. They are also responsible for the monitoring, troubleshooting and reporting associated with or generated by the decision process. This leads to a continuous improvement strategy which should be tightly bound to Santam’s overarching strategy relative to the impacted business processes.

KEY ACCOUNTABILITIES:

• Solution Design
• Collaborate with Business Analysts, data engineers and system integrators to identify the appropriate technology and processes to use.
• Collaborate with Santam IT and Architects to spec and implement infrastructure to support the decisioning processes (including databases)
• Collaborate with Data Science/Actuarial teams around model fit and feature engineering processes.
• Collaborate with business to establish appropriate decision rules, or special conditions.
• Collaborate with Project Managers to understand compliance requirements and assist where necessary to ensure that the solution meets regulatory and legal requirements.
• Design the required data models.
• Establish the initial reporting requirements.
• Design monitoring and performance reports datasets to ensure that generated decisions can be monitored.
• Where possible, ensure that eventual outcome or result of the process is available for continuous improvement or fault diagnosis.
• Process Implementation
• Implement the Decision Process on the selected technology.
• Ensure proper process record keeping (all results of the process need to be auditable)
• Implement monitoring processes to identify faults.
• Build initial report dashboards.
• Maintain and optimise existing dashboards.
• Documentation
• Generate and maintain documentation and version information for all artefacts, including data lineages and transformations.
• Document expected business benefits.
• Detailed documentation on rules requested or implemented.
• Track incidents and changes.
• Set documentation standards and guidelines.
• Maintenance
• Ensure that processing is stable under BAU.
• Track and identify opportunities for continuous improvement.
• Address defects when identified.
• Provide audit information on specific Decisions as required.
• Collaborate with IT and security to ensure that vulnerabilities and patching is properly maintained.
• Reporting
• Assist/Lead with the design and implementation of reports, both technical and business related.

Qualifications & Experience

• BSc/bachelor’s degree in Computer Science, Applied Mathematics, Engineering or another discipline with a strong mathematical and programming component.
• Honours or postgraduate degree in the above (advantageous)
• Multiple programming languages
• Flexibility with learning new languages
• Extremely adaptable to implementing complex processes
• Min 5 years’ experience in:
• SOA/Microservices
• SQL (Structured Query Language)
• Query optimisation
• Machine Learning model development
• Machine Learning model deployment

Skills

• Solution Design
• System Integration
• Solution architecture
• Real Time/Batch process design and implementation
• Report design
• Requirements Gathering
• Data wrangling
• Feature Engineering
• Machine Learning
• Data Modelling
• Model Ops
• Trouble shooting
• Analytical and logical reasoning
• Time management
• Team player
• Excellent communication skills
• Influencing

Competencies

• Client Focus
• Collaborates
• Cultivates Innovation
• Drives results
• Flexible and adaptable
• Data Management
• Advanced analytics to address business requirements
• New technologies and methodologies
• Stakeholder management
• Reporting and Administration